COMMISSION ON THE FUTURE DELIVERYOF PUBLIC SERVICES•Published June 2011•Chaired by Dr. Campbell Christie CBE•http://www.scotland.gov.uk/About/publicservicescommission
•Public services are important to us all but are of particular importance in protecting the vulnerable and disadvantaged in our society. •They are central to achieving the fair and just society to which we aspire…
•Public services will have to ‘achieve more with less’…
•Experience tells us that all institutions and structures resist change, especially radical change. •However, the scale of the challenges ahead is such that a comprehensive public service reform process must now be initiated, involving all stakeholders.
Outcomes from this workshop
Big Society and the Environment
Number of Ideas by Branch
0 50 100 150 200
Political
Environment
Affects All
Environment (built)
Landscape and Ecology
Blank
Activities
Social
Economics
Barriers
Opportunities
Solutions
Write or draw on the leaves
Use the ‘magic pens’ so we can re-use the kit, leaves wash clean in water
1 idea per leaf, write so others can read
If an idea doesn’t fit – use more than one leaf!
Coloured leaves for different questions (write on the coloured side)
We will introduce each stage, passing around the new leaf colour and with the bell
You will have about 10 minutes for each stage in total
Think then share - time on your OWN to develop ideas…
…before reading out ideas one-by-one, going around the circle & placing on the felt
The Future of Public Services
• What works? What in what we do is already effective?
Point leaves at branches
Branches
• Build public services are around people and communities
• Work together effectively to achieve outcomes • Prioritise prevention• Promote equality• Improve performance and reduce costs
• Blank –for themes that emerge from discussion / cross cutting ideas
Key objectives of the reform programme:
• public services are built around people and communities, their needs, aspirations, capacities and skills, and work to build up their autonomy and resilience;
• public service organisations work together effectively to achieve outcomes – specifically, by delivering integrated services which help to secure improvements in the quality of life, and the social and economic wellbeing, of the people and communities of Scotland;
• public service organisations prioritise prevention, • reduce inequalities and promote equality; and• all public services constantly seek to improve performance
and reduce costs, and are open, transparent and accountable.
The Future of Public Services
• Existing assets
• Future possibilities - What else could you do, what else do you need / need to do?
You can think ‘outside of the box’
Cluster similar ideas
Key objectives of the reform programme:
• public services are built around people and communities, their needs, aspirations, capacities and skills, and work to build up their autonomy and resilience;
• public service organisations work together effectively to achieve outcomes – specifically, by delivering integrated services which help to secure improvements in the quality of life, and the social and economic wellbeing, of the people and communities of Scotland;
• public service organisations prioritise prevention, • reduce inequalities and promote equality; and• all public services constantly seek to improve performance
and reduce costs, and are open, transparent and accountable.
The Future of Public Services
• Existing assets
• Future possibilities
• Table swap – what is important
• & why? Any comments or questions?
The Future of Public Services
• Existing assets
• Future possibilities
• Challenges – what are the key barriers?
The Future of Public Services
• Existing assets – what do you already have to help you achieve the project?
• Future possibilities - What else do you need to achieve the project?
• Challenges Solutions
The Future of Public Services
• Existing assets
• Future possibilities
• Challenges Solutions
• Goals – what key goals emerge from these ideas – vision for the future?
Ketso grid for action plan
Eight takeaways – creative engagement
• Stakeholders have the solutions – you never know where the creativity will come from
• Everyone has a voice - give everyone a way to make an input at the same time
• Individual and group time – think then share - give people time on their own to develop ideas before sharing
• Building a shared picture – encourage participants to make connections and patterns from their ideas
Eight takeaways – creative engagement
• Stakeholders have the solutions • Everyone has a voice• Individual and group time • Building a shared picture • Activity based – something to do for each stage• Start with the positive - ask what is going well?
what works? • End with solutions not problems - give some time
to develop solutions to problems• Lead into action - remember takeaway messages &
action points, what happens next?
How does Ketso help you do these?
• Stakeholders have the solutions • Everyone has a voice • Individual and group time• Building a shared picture• Activity based • Start with the positive• End with solutions not problems• Lead into action
Each bit of the kit helps lead you through running a workshop
Eight takeaways – how Ketso helps
• Stakeholders have the solutions - felt is there to capture ideas• Everyone has a voice – everyone has a pen and leaves• Individual and group time –giving out the leaves ‘re-sets’ the
process – different stages• Building a shared picture – you can move the leaves around and
use icons• Activity-led – leaves, icons – decide what you want to ask and assign
a bit of kit to that stage• Start with the positive – colours have an underlying metaphor –
what is the soil we have to grow ideas in?• End with solutions not problems – green shoots from the grey of
the clouds• Action – use icons and comments cards to note actions!• Making group meaning from individual ideas – leaves can move,
use branches to give (some) structure
In 2005, the realisation dawned that Ketso was product that lots of people might like to use
Make productive use of people’s time
Give everyone a voice – commitment
Harness creativity of people all levels
Launched as a social enterprise in 2009
Social mission - Transform the way we communicate, collaborate and learn worldwide
Business model – helping people run good workshops by selling & renting kits…
…. & providing free open source resources: workshop plans, slideshows, training videos
Create job opportunities for disadvantaged people in manufacture
The kits are assembled in a sheltered workshop in the UK
Customers include:
• Public Sector:• Merseycare NHS• National School of Government• Scottish Environment Protection Agency, Environment Agency• Cumbria County Council, South Lakes District Council
• Voluntary Sector: • The Equality Network• GroundWork• Schumacher Institute• The IONA Community• The Big Life Company
• Private Sector: • Tesco• United Utilities
University customers include:
• Cambridge • Durham • Edinburgh • Glasgow • Hull Business School• Lancaster • Leeds Metropolitan• Liverpool • Manchester • Newcastle• Portsmouth • Pretoria • Salford • Sheffield • Sussex• Worcester
Ketso Story
An ethical and creative approach to Participatory Action Research
A story of:
• Two books• Two ditches• And some fuzzy felt
Book One
• Had lived on an organic farm• Already a green activist• Read during A levels• Literally a turning point for me
“We can’t solve our problems by using the same kind of thinking we
used when we created them”.
Book Two
• Re-remembering a tool from early studies
• Bringing together with participatory rural appraisal (sticks and stones)
Model Rural Homestead
People engage with each other
Ideas being heard
• In past experiences of group work, I have often taken a backseat in group discussion as other more outspoken characters tend to hold the discussion. Using Ketso, it is also possible to set aside individual thinking time and sharing time...
• I enjoyed Ketso as I felt it gave everyone a higher sense of equality.
People learn from each other
Developing ideas
• One of the things I was amazed at was that we had so many ideas, as a group we were bouncing ideas off each other taking one member’s idea and developing it.
• This made me very optimistic about the future of the module and strengthened my positive attitude, which has continued throughout the module.
• Student feedback (Undergraduate 2)
See ideas develop
Time management
• This session again really made me think about time management, as we used Ketso to display a timeline from now until the presentation date.
• I knew we were pushed for time but actually stopping and reviewing the situation by analysing what we had to do and by when really made myself and the group a lot more effective and efficient in our decisions.
Embedded inclusive work
People with different languages and levels of literacy can engage
• The Ketso is particularly useful for me to communicate with members. My English level is low… It makes me difficult to actively participate group projects.
• Last semester I could not insist my opinion…• However, with the great tool covering many
different kinds of group meetings I was able to clearly suggest my thought on a meeting.
Supports people with dyslexia
• “ I like the fact it is so visual, you can really see your ideas and the links between them and other people’s ideas…
• I like the way you can move the ideas around, it makes it practical and is more inviting than a list.”
Data gathering – e.g. focus groups
Ideas can be captured and typed up
…for later analysis.
Enterprising Midlands - Types of Ideas Developed
0
20
40
60
80
100
120
Total
Existing assets
Future possibilities
Problems
Goals
Group No (All)
Count of Meaning
Drop Category Fields Here
Meaning
Healthy London Types of Ideas
0
20
40
60
80
100
120
140
160
180
Total
Existing assets
Future possibilities
Problems
Goals
(blank)
Group No (All)
Count of Meaning
Drop Category Fields Here
Meaning
Sustainable Port - Types of Ideas
0
50
100
150
200
250
Total
Existing assets
Future possibilities
Problems
Goals
Group No (All)
Count of Meaning
Drop Category Fields Here
Meaning
A Sustainable Port in Portsmouth - Ideas by Branch Type
0
20
40
60
80
100
120
140
Activities Ecology Economics Environment Environment (built) Landscapes Society StakeholderEngagement
Goals
Problems
Future possibilities
Existing assets
Group No (All)
Count of Theme on Branch
Theme on Branch
Meaning
Big Society and the Environment
Number of Ideas by Branch
0 50 100 150 200
Political
Environment
Affects All
Environment (built)
Landscape and Ecology
Blank
Activities
Social
Economics
Barriers
Opportunities
Solutions
Big Society and the Environment
Total Ideas by colour
-
190
241
180
- 50 100 150 200 250 300
Solutions
Barriers
Opportunities
Surprising emergent themesNumber of Ideas by Cross-Cutting Theme
0 10 20 30 40 50 60 70 80 90
Planning system
Assets and ownership
Business
New business models
Volunteering opportunities
Use of natural resources
Creativity and design
Outdoor activities
Bureaucracy
Time
Learning from each other
Accountability and gaps
Perceptions
Democracy
Levels of scale
Motivation
Partnerships and sharing
Capacity building
Support and facilitation
Inequality and power
Sustainability and integration
Finance
Barriers
Opportunities
Solutions
Emergent themes can be explored and tested