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Common OccurrencesCommon Occurrences

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IntroductionIntroduction

• In this section we’ll go through the common occurrences that you may encounter

• List and explain what you can do to best service the customer and protect yourself

• In this section we’ll go through the common occurrences that you may encounter

• List and explain what you can do to best service the customer and protect yourself

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ObjectivesObjectives

• Respond appropriately to common and not so common situations

• Respond appropriately to common and not so common situations

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OccurrencesOccurrences

• Primary Rule– Report all instances to your supervisor as

soon as possible

• Primary Rule– Report all instances to your supervisor as

soon as possible

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OccurrencesOccurrences

• 40’ Ladder• No Line of Site• No Phone Service

• 40’ Ladder• No Line of Site• No Phone Service

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OccurrencesOccurrences

• Rental Property– Land lord permission

• Home Owners Association

• Rental Property– Land lord permission

• Home Owners Association

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OccurrencesOccurrences

• Customer Wants to Leave• Customer Not Home• No Adults Over 18 at Home• Customer Refuses to Sign

• Customer Wants to Leave• Customer Not Home• No Adults Over 18 at Home• Customer Refuses to Sign

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OccurrencesOccurrences

• Unsafe Environment– Health Issues– Guns and Drugs– Sexual Advances

• Unsafe Environment– Health Issues– Guns and Drugs– Sexual Advances

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OccurrencesOccurrences

• Equipment Shortage Procedures• Damage Occurrences• Injury Occurrences

• Equipment Shortage Procedures• Damage Occurrences• Injury Occurrences