Our Streamline Basic Account

Low cost banking

Commonwealth Bank

Easy English

Hard words

This book has some hard words.

The first time we write a hard word

● the word is in blue

● we write what the hard word means.

You can get help with this book

You can get someone to help you

● read this book

● know what this book is about

● find more information.

Page 2

About this book

This book is written by

Commonwealth Bank of Australia.

This book is about our Streamline Basic

Account and low cost banking.

Our Streamline Basic Account is an everyday

bank account with low fees for people with a

● Commonwealth Seniors Health card

or

● Pensioner Concession card

or

● Health Care card.

Page 3

What makes the account low cost?

The Streamline Basic Account is low cost

because there are no monthly fees.

It is free to take out money at CommBank or

Bankwest ATMs.

There are no fees if you overdraw.

Overdraw means you make a mistake and use

more money than you have in the account.

We will not charge a fee if you overdraw

by mistake.

At least 1 of your government payments must

go in your Streamline Basic Account.

For example, your pension.

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How can you use the account?

You can

● do banking online or at a Commonwealth

Bank branch

● use BPAY®

BPAY means you choose who to pay and how

much to send each time.

● Set up direct debits.

Direct debit means money comes straight out

of your account when your bill or payment

is due.

Page 5

You can also get a Debit Mastercard.

A Debit Mastercard is a card you use to

pay with your own money

– in stores

– on the internet

– over the phone

– overseas.

Page 6

What you cannot do with the account

You cannot

● use cheque books

● spend more money than you have in

the account.

Page 7

Try our Benefits Finder

The Benefits Finder will check if you can get

help to save money.

There are everyday things you might be able

to pay less for.

For example

● doctor visits

● your child’s school activities.

Use the Benefits Finder on the

CommBank app.

Page 8

More help

It is a good idea to get advice before you make

changes to your money.

You might talk to an expert or

support person.

You can see the full information on

our website.

Website

commbank.com.au/banking/streamline-

basic.html

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http://commbank.com.au/banking/streamline-basic.htmlhttp://commbank.com.au/banking/streamline-basic.html

More information

For more information contact

Commonwealth Bank of Australia

Call us 13 22 21.

6 am to 10 pm

Website

commbank.com.au

If you are deaf or have a hearing or speech

impairment you can use the

National Relay Service.

Website

nrschat.nrscall.gov.au/nrs/internetrelay

Call 1300 555 727

Give the relay officer the phone number you

want to call.

Page 10

http://commbank.com.auhttp://nrschat.nrscall.gov.au/nrs/internetrelay

Page 11

Notes

© Commonwealth Bank of Australia 2020. ABN 48 123 123 124. All

rights reserved, except as permitted under the Australian Copyright Act

1968. Text, images and information incorporated in this Easy English

publication created by Scope (Aust) Ltd at www.scopeaust.org.au

and Tobii Dynavox.

Commonwealth Bank of Australia has undertaken reasonable enquiries

to identify where material or content is owned by third parties and

to secure permission for its use and reproduction. Permission may

need to be obtained from third parties to use, reproduce or modify

this material. The Picture Communication Symbols ©1981–2020 by

Tobii Dynavox. All Rights Reserved Worldwide. Used with permission.

Boardmaker™ is a trademark of Tobii Dynavox.

Commonwealth Bank of Australia.

BPAY is made available by over 150 BPAY participants. You should

obtain the terms and conditions or PDS from your relevant BPAY

participant and consider whether BPAY is right for you.

http://www.scopeaust.org.au