COMMUNICATINGCOMMUNICATINGEFFECTIVELYEFFECTIVELY

Rebecca L. Gould, MSC, CCC-SLPRebecca L. Gould, MSC, CCC-SLP

MedSpeech, Inc.MedSpeech, Inc.

Voice & Swallow Center, Inc.Voice & Swallow Center, Inc.

COMMUNICATIONCOMMUNICATION

““MUTUAL MUTUAL UNDERSTANDING OF UNDERSTANDING OF

SHARED INFORMATION”SHARED INFORMATION”

WHY BOTHER ?WHY BOTHER ?

Consider the following:Consider the following: A majority of our work force has twelve years A majority of our work force has twelve years

or less formal education.or less formal education.One of every five employees is a minority: One of every five employees is a minority:

American Indian, Asian, Black or Hispanic.American Indian, Asian, Black or Hispanic.Women are overcoming traditional stereotyped Women are overcoming traditional stereotyped

roles in the work place and occupying a wider roles in the work place and occupying a wider diversity of jobs and responsibilities.diversity of jobs and responsibilities.

WHY BOTHER ?WHY BOTHER ?

The majority of our nation’s work force The majority of our nation’s work force has had no formal speech training has had no formal speech training beyond minimum class recitation in beyond minimum class recitation in school.school.

One of every 20 employee, on an One of every 20 employee, on an average, has a speech or hearing average, has a speech or hearing problem that would benefit from problem that would benefit from intervention.intervention.

COMMUNICATINGCOMMUNICATINGEFFECTIVELYEFFECTIVELY

We spend 70% of our waking day in some We spend 70% of our waking day in some form of communication.form of communication.

Research:Research:ListeningListening 45%45%TalkingTalking 30%30%ReadingReading 16%16%WritingWriting 9%9%

COMMUNICATINGCOMMUNICATINGEFFECTIVELYEFFECTIVELY

COMMUNICATION

LET IT GOREPAIR

STRATEGIES

BREAKDOWN

COMMUNICATION COMMUNICATION MESSAGEMESSAGE

Words to sayWords to sayVoice Voice Body language/imageBody language/image

COMMUNICATINGCOMMUNICATINGEFFECTIVELYEFFECTIVELY

Words you say Words you say 7% *7% *VoiceVoice 38%38%Body language/Body language/ imageimage 55%55%

* Congruency* Congruency

BODY LANGUAGEBODY LANGUAGE

““IT IS BETTER TOIT IS BETTER TO

SAY NOTHING AND SAY NOTHING AND

APPEAR A FOOL APPEAR A FOOL

THAN TO SAYTHAN TO SAY

SOMETHING ANDSOMETHING AND

REMOVE ALLREMOVE ALL

DOUBT”DOUBT”

VOICEVOICE

Judgments:Judgments: AgeAgeGenderGenderSocioeconomic statusSocioeconomic statusAttractivenessAttractivenessIntelligenceIntelligence

TIPTIP

IF ONE USES HEALTHY IF ONE USES HEALTHY VOICE HABITS THEY VOICE HABITS THEY CAN MAINTAIN A CAN MAINTAIN A YOUTHFULL SOUNDING YOUTHFULL SOUNDING VOICE FOR A LIFE TIMEVOICE FOR A LIFE TIME

EFFECTIVE EFFECTIVE COMMUNICATORCOMMUNICATOR

1.1. Mastery of the total communication Mastery of the total communication message which creates a positive message which creates a positive communication image.communication image.

2.2. Mastery of communication with Mastery of communication with themselves as well as others.themselves as well as others.

3.3. Rapport developing ability.Rapport developing ability.

4.4. Good/excellent listening skills.Good/excellent listening skills.

HOW IMPROVE?HOW IMPROVE?

1.1. Develop goals.Develop goals.

2.2. Feedback from recording, videotaping.Feedback from recording, videotaping.

3.3. Communication partner.Communication partner.

THANK YOUTHANK YOU