-
8/12/2019 Communication 3 ergfeg
1/17
COMMUNICATION
PROF MANOJ MISHRA, CNLU
-
8/12/2019 Communication 3 ergfeg
2/17
Questions
How are leadership theories and style
related to motivation?
What are the advantages and limitation of
path goal approach to leadership?
List different channels for transmitting a
message. Discuss advantages and
disadvantages of various channels.
How well do you listen? How can you
improve your listening skill?
-
8/12/2019 Communication 3 ergfeg
3/17
OVERCOMMING
BARRIERS
JOHARI WINDOW- SEEK GREATER
SELF AWARENESS
http://www.stonewritten.com/wp-content/uploads/2012/04/tumblr_m1mx1plsjI1r8dajto1_500.jpghttp://www.stonewritten.com/wp-content/uploads/2012/04/Johari-Window-Model_JK-Web_Revised.gif
-
8/12/2019 Communication 3 ergfeg
4/17
OVERCOMMING
BARRIERS
JOHARI WINDOW- SEEK GREATER
SELF AWARENESS
http://www.stonewritten.com/wp-content/uploads/2012/04/tumblr_m1mx1plsjI1r8dajto1_500.jpghttp://www.stonewritten.com/wp-content/uploads/2012/04/Johari-Window-Model_JK-Web_Revised.gif
-
8/12/2019 Communication 3 ergfeg
5/17
OVERCOMMING
BARRIERS
FEEDBACK
NEGATIVE FEED BACK FROM CREDIBLE
SOURCE
HOW TO MAKE IT EFFECTIVE FOCUS ON SPECIFIC BEHAVIOURS
KEEP FEEDBACK IMPERSONAL
KEEP FEEDBACK GOAL ORIENTED
FEEDBACK IS WELL TIMED
ENSURE UNDERSTANDING
DIRECT NEGATIVE FEEDBACK TO AREAS
RECEVIER CAN CONTROL
-
8/12/2019 Communication 3 ergfeg
6/17
5 Basic reasons we Do Not Listen
Listening is Hard Work
Competition The Rush for Action
Speed differences (120 wpm v/s 360
wpm)
Lack of Training
OVERCOMMING
BARRIERS
-
8/12/2019 Communication 3 ergfeg
7/17
4 Levels of Listening
The Non-Listener
The Marginal Listener The Evaluative Listener
The Active Listener
OVERCOMMING
BARRIERS
-
8/12/2019 Communication 3 ergfeg
8/17
IMPROVING LISTENING SKILLS
By not being Preoccupied
Being Open Minded & Non Defensive Minimizing
Interruptions
Effective Listening is: Hearing,interpreting when
necessary,understanding the message and relatingto it.
By Asking Questions
OVERCOMMING
BARRIERS
-
8/12/2019 Communication 3 ergfeg
9/17
OVERCOMMING
BARRIERS
LISTENING SKILLS AREAS OF INTEREST
JUDGE CONTENT NOT DELIVERY
HOLD YOUR FIRE LISTEN FOR IDEAS
BE FLEXIBLE
RESIST DISTRACTION
EXERCISE YOUR MIND
KEEP YOUR MIND OPEN
CAPITALIZE ON THOUGHT SPEED
WORK AT LISTENING
-
8/12/2019 Communication 3 ergfeg
10/17
OVERCOMMING
BARRIERS
LISTENING SKILLS AREAS OF INTEREST
JUDGE CONTENT NOT DELIVERY
HOLD YOUR FIRE LISTEN FOR IDEAS
BE FLEXIBLE
RESIST DISTRACTION
EXERCISE YOUR MIND
KEEP YOUR MIND OPEN
CAPITALIZE ON THOUGHT SPEED
WORK AT LISTENING
-
8/12/2019 Communication 3 ergfeg
11/17
Aksh Optifibre Limited 11
CLARITY IN
WRITING
Rs 1000000000
Rs. 10,00,00,000/-
Rs. 10 Crore
Communication Skills
-
8/12/2019 Communication 3 ergfeg
12/17
Aksh Optifibre Limited 12
Plan what you want to say in your letter/
report
WHILE
WRITING
Use simple languageavoid ambiguous
words
Check spelling & punctuation, then send
Reread the letter when you have finished
Communication Skills
-
8/12/2019 Communication 3 ergfeg
13/17
Aksh Optifibre Limited 13
WHILE
WRITING
KISS (Edit the letter by cutting
ruthlessly).
Be kind to others eyes (font size,
clarity)
Be creative (use tables, graphs)
Use the language YOU are better at
Communication Skills
-
8/12/2019 Communication 3 ergfeg
14/17
Aksh Optifibre Limited 14
Visualize the reader when you are
writing
Dont write unbroken paragraphs
Use numbered paragraphs to make
cross-referencing easier
Punctuation plays the role of body
language in writing
KEEP IN MINDWHILE WRITING
Communication Skills
-
8/12/2019 Communication 3 ergfeg
15/17
Aksh Optifibre Limited 15
Use headings and
subheadings.
Use ruled sheets instead of
plain ones.
Dont print without thoroughly
checking your sources.
KEEP IN MIND
WHILE WRITING
Communication Skills
-
8/12/2019 Communication 3 ergfeg
16/17
-
8/12/2019 Communication 3 ergfeg
17/17
Aksh Optifibre Limited 17
I HEAR, I forget
I SEE, I rememberI DO, I understand
THANK YOU
