INFORMAL COMMUNICATION PRESENTED

BY:- TANMAY

DAS(17) SUBBIAH (40) RAHUL

JAGWANI(5) SAKSHI

GROUP 7

INTRODUCTIONInformal communication also known as

Grapevine is the result not of any official action, but of the operation of social forces at work places. The term grapevine arose during the days of U.S. Civil War. At that time, intelligence telephone lines were strung loosely from tree to tree in the manner of grapevine and the message thereon was often distorted; hence any rumour was said to be grapevine. Today, the term applies to all informal communication. Informal communication is the method by which people carry on social, non programming activities within the formal boundaries of the system.

When is Grapevine more active?Grapevine is more active when:-1. There is high organizational excitement

such as policy changes like automation, computerization, etc.

2. The information is new rather than stale.3. People are physically located close

enough to communicate with one another.

4. People cluster in cliques/groups along the grapevine, that is, they have trust among themselves.

Grapevine NetworkGrapevine follows different types of network.

Usually, there are four types of pattern through which grapevine travels. These are single strand, gossip, probability and cluster.

Single strand

Gossip Probability

Cluster

RumourThe word rumour is sometimes used as a synonym for the whole informal communication, but there is a difference between two. Rumour is grapevine information which is communicated without any standard of evidence present.

It is the injudicious and untrue part of the grapevine. Rumour is a product of interest and ambiguity in a situation. Since perception of interest and ambiguity differs among individuals, rumour tends to change from person to person.

Depending upon the interest, each person subtracts or add something to the original message.

Dealing with RumourSince rumour is generally incorrect, a major

outbreak of it can be a devastating epidemic that sweeps through an organization. Therefore, rumour should be dealt with firmly and consistently. In dealing with rumours, the organization can adopt the following practices:-

1. Reduction of causes2. Listening to rumuor3. Providing facts4. Use of reliable sources5. Use of trade union