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Group Members

Syeda Maliha Mehbooob

Syeda Anam Mehboob

Waleed Fazal

M.Faizan Ashraf

Abdul Nasir Enam

Fahad Yaqoob

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Communication skills & Training

1. Introduction of Communication skills

2. Training Session

Speaking

Visual image

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Communication

Skills

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Communication is a series of

experience of

HearingSmell

Seeing

TasteTouch

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Communication Skills

Communication skills is the ability to use

language (receptive) and express

(expressive) information.

Effective communication skills are a critical

element in your career and personal lives.

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Communication Goals

To get and give

information

To persuade

To ensure understanding

To get action

To change behavior

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Most Common Ways to Communicate

Speaking

Writing

VisualImage

Body

Language

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Types of Communication

On the basis of organization relationship Formal

Informal

On the basis of Flow Vertical

Crosswise/Diagonal

Horizontal

On the basis of Expression Oral

Written

Gesture

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The Communication Process

SENDER

(encodes)

RECEIVER

(decodes)Barrier

Barrier

Medium

Feedback/Response

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Barriers to Communication

Semantic Barriers

Emotional Or Psychological Barriers

Organizational Barriers

Barriers in Superiors

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Semantic Barriers

Symbols with different meaning

Badly expressed message

Faulty translation

Unclarified assumption

Specialists language

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Emotional Or Psychological Barriers

Premature evolution

Inattention

Loss of transmission & poor retention

Undue reliance on the written word

Distrust of communication

Failure to communicate

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Organization Barriers

Organizational policy

Organization rules & regulation

Status relation

Complexity in organization

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Personal Barriers

Barriers in Superior

Attitude of Superior

Fear of challenge of authority

Lack of time

Lack of awareness

Barriers in Subordinates

Unwillingness to communicate

Lack of proper incentive

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We need to improve communication... as

70 % of our communication efforts are: misunderstood

misinterpreted

rejected distorted or

not heard

6 people talking in a 2 people

conversation!!

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Hearing Vs Listening

Hearing Physical

process, natural,

passive

Listening Physical as

well

as mental process,active,

learned process, a skill

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What makes a good communicator?

Clarity

Integrity Timing

Adequacy

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Tips to good communication skills

Maintain eye contact with the audience

Body awareness

Gestures and expressions Convey one's thoughts

Practice effective communicationskills

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Training Session 1

Speaking

Selection of participants

Rapid fire Q&A

Time duration 30 sec

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Training Session 2

Visual image

Selection of participants

Selection of image

Write anything funny

Time duration 3 minutes

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What does the graphic tell you about thisspeaker

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Two presenter..?

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4 Presentation in a week..?

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Describe yourself..?

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Now you have 3 minutes to write

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Thanks