Communication Skills

Second Vice District Governor Training

Session Objectives

• Recognize the communication process

• Identify effective communication skills

• Utilize effective communication skills

• Promote cross-level communication within the district

Communication:

A two-way process in which participants exchange thoughts, messages, or information through speech, signals, writing, or behavior.

4 Skills for Effective Communication

• Active Listening

• Non-Verbal Communication

• Direct Expression

• Giving/Receiving Feedback

Active Listening

• Pay attention – mentally and physically• Do not rely on memory• Defer judgment• Paraphrase for clarity• Summarize for understanding

Facial Expressions Body movement/posture

Gestures Eye Contact

Non-Verbal Communication

Direct Expression

Use “I” statements to convey thoughts and feelings without conveying blame, criticism, or accusations.

“You are not listening to me.”

“I would like the opportunity to be

heard.”

Giving/Receiving Feedback

Receiving Feedback

• Listen Actively

• Ask for Examples

• Resist Debate

• Process Feedback in Your Own Time

Giving Feedback

• Be Supportive

• Be Direct

• Be Specific

• Be Thoughtful

• Be Timely

Cross-Level Communication

DISTRICT

Zones

Clubs

Session Objectives

• Recognize the communication process

• Identify effective communication skills

• Utilize effective communication skills

• Promote cross-level communication within the district

“Communication works for those who work at it.”

- John Powell