Communication skills lesson

  • View
    135

  • Download
    0

Embed Size (px)

Transcript

  • 1. Communication skills are some of the mostimportant skills that you need to succeed inthe workplace, school and ultimately, in life. We talk to people face to face, and we listenwhen people talk to us. We write emails andtexts, and we read the documents that aresent to us. Communication, therefore, is aprocess that involves at least two people asender and a receiver. For it to be successful,the receiver must understand the message inthe way that the sender intended.

2. If you want to be an expert communicator,you need to be effective at all points in thecommunication process and you must becomfortable with the different channels ofcommunication. When you communicate well,you can be very successful. On the otherhand, poor communicators struggle todevelop their careers beyond a certain point. 3. SO ARE YOU A GOOD COMMUNICATOR? 4. Rating: 1=Not at all, 2=rarely, 3= sometimes,4= often, 5= very often 5. I try to anticipate and predict possible causesof confusion, and I deal with them up front 6. When I write a paper, I give all of thebackground information and detail I can tomake sure that my message is understood 7. If I dont understand something, I tend tokeep this to myself and figure it out later. 8. Im sometimes surprised to find that peoplehavent understood what Ive said 9. I can tend to say what I think, withoutworrying about how the other personperceives it. I assume that well be able towork it out later 10. When people talk to me, I try to see theirperspectives 11. I use email to communicate complex issueswith people. Its quick and efficient 12. When I finish writing a paper, I scan it quicklyfor typos and so forth, and then send it offright away. 13. When talking to people, I pay attention totheir body language. 14. I use diagrams and charts to help express myideas. 15. Before I communicate, I think about what theperson needs to know, and how best toexpress it 16. When someones talking to me, I think aboutwhat Im going to say next to make sure I getmy point across correctly. 17. Before I send a message, I think about thebest way to communicate it (in person, overthe phone, in a newsletter, via memo, and soon). 18. I try to help people understand theunderlying concepts behind the point I amdiscussing. This reduces misconceptions andincreases understanding. 19. I consider cultural barriers when planning mycommunications. 20. Score Interpretation 56-75Excellent! You understand your role as a communicator,both when you send messages, and when you receive them. Youanticipate problems, and you choose the right ways ofcommunicating. People respect you for your ability tocommunicate clearly, and they appreciate your listening skills. 36-55Youre a capable communicator, but you sometimesexperience communication problems. Take the time to thinkabout your approach to communication, and focus on receivingmessages effectively, as much as sending them. This will helpyou improve. 15-35You need to keep working on your communication skills.You are not expressing yourself clearly, and you may not bereceiving messages correctly either. The good news is that, bypaying attention to communication, you can be much moreeffective at work, and enjoy much better working relationships!The rest of this article will direct you to some great tools forimproving your communication skills. 21. Evaluate your results. Write two paragraphson how you can improve.