Communication skills week 5

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  • 1.COMMUNICATION SKILLS WEEK 5 Verbal & Non-verbal Communication ORAL & WRITTEN COMMUNICATIONCLASSIFICATION OF NON-VERBAL COMMUNICATION BY WARDAH AZHAR

2. Difference betweenVerbal Communication Nonverbal Communication Verbal communication is Nonverbal communication is more immediate than verbalbest suited to conveycommunication, but its meaningspecific information, and is is typically morebetter suited to ambiguous, notwithstanding the fact that certain forms ofcommunication throughnonverbal communication, suchtechnology over long as the use of the eyes, can conveydistances. emotions more effectively than words can. Some technological means of communication, such as film, can effectively convey many forms of nonverbal communication. 3. Difference between Verbal Communication & Non-Verbal Communication The differences between verbal and non-verbalcommunication is minimal. Verbal and non-verbalcommunication share something extraordinarily incommon. Both reveal emotion. Verbal communication canbe conveyed in a somber, happy, unhappy, angry,informative or loving mood or attitude, through words.Non-verbal communication can express the samesentiments through gestures, facial expression and physicalactions. A picture is said to be worth a thousand words. This is aform of visual and individual non-verbal communication.Each individual, who is staring at a beautiful piece of artwork, will feel the picture speaks to them, in the form ofnon-verbal communication. 4. When a lovers quarrel erupts and one partnergives the other the "silent treatment," this alsois a form of non-verbal communication. Itsends a silent message; I am so angry, hurt, orupset, "I am not speaking or communicatingwith you."When an infant cries, it is verbalcommunication. However the parent orcaregiver may not exactly figure out what theinfants problem is, but can discern quitequickly, baby is communicating "Im unhappyor uncomfortable, hungry, lonely or fearful."Although a smile is non-verbal communication,universally everyone knows what message it isusually conveying. One may not understandthe language of another, however a smile isstill a welcoming form of non-verbalcommunication. 5. It is the same with weeping, although we may notknow why a person of a different language iscrying, unless we know first-hand theproblem, however we know from the personssadness they are communicating non-verbal physicalor emotionalpain, disappointment, anguish, grief, fear or loss.Verbal communication is straight-forward. Youinstantly know what the other person is thinking andvoicing. Verbal communication means conveying amessage directly from one human to another.However, just like non-verbalcommunication, emotion will accompany the verbalcommunication.When sign language is used, it is a form of non-verbal communication. Yet, the communicationbecomes just as understood, as verbal, provided thelistener understands sign language.Body language is a non-verbal form ofcommunication. While speaking verbally toanother, a persons stance says much in a non-verbalway. The folding of the arms can communicatedistance, disbelief, defiance or annoyance. A foldingof the hands from fingertip to fingertip can indicateconfidence. 6. Facial expression revelas much through non-verbal communication. Frowns can indicatedisappointment or anger. When a personseyes "appear to light up" this indicates non-verbal communication indicating the person ishappy to see you or happy or that the personhas been surprised in a good way. Downcasteyes can reveal sadness in non-verbalcommunication.Verbal and non-verbal communication are bestwhen used together. Without expressionaccompanying verbal communication, we canbecome bored or lose interest in what we arehearing. Gesturing is another way tocommunicate non-verbally. Gestures help getthe speakers point across, both verbally andnon-verbally.When we smile as we communicateverbally, we display friendliness and/orhappiness and can be assured the listener willbetter pay attention. Conclusion is, both formsof communication are needed to best expresswhat is on our minds and hearts. 7. Oral Communication Oral communication implies communicationthrough mouth. It includes individuals conversingwith each other, be it direct conversation ortelephonic conversation.Speeches, presentations, discussions are all formsof oral communication. Oral communication isgenerally recommended when thecommunication matter is of temporary kind orwhere a direct interaction is required. Face toface communication(meetings, lectures, conferences, interviews, etc.)is significant so as to build a rapport and trust. 8. Advantages of Oral Communication There is high level of understanding and transparency in oralcommunication as it is interpersonal. There is no element of rigidity in oral communication. There is flexibilityfor allowing changes in the decisions previously taken. The feedback is spontaneous in case of oral communication.Thus, decisions can be made quickly without any delay. Oral communication is not only time saving, but it also saves upon moneyand efforts. Oral communication is best in case of problem resolution. Theconflicts, disputes and many issues/differences can be put to an end bytalking them over. Oral communication is an essential for teamwork and group energy. Oral communication promotes a receptive and encouraging morale amongorganizational employees. Oral communication can be best used to transfer private and confidentialinformation/matter. 9. Disadvantages of Oral Communication Relying only on oral communication may not be sufficient as businesscommunication is formal and very organized. Oral communication is less authentic than written communication as theyare informal and not as organized as written communication. Oral communication is time-saving as far as daily interactions areconcerned, but in case of meetings, long speeches consume lot of timeand are unproductive at times. Oral communications are not easy to maintain and thus they are unsteady. There may be misunderstandings as the information is not complete andmay lack essentials. It requires attentiveness and great receptivity on part of thereceivers/audience. Oral communication (such as speeches) is not frequently used as legalrecords except in investigation work 10. Written Communication - Meaning Written communication has great significance intodays business world. It is an innovative activity ofthe mind. Effective written communication is essentialfor preparing worthy promotional materials forbusiness development. Speech came before writing.But writing is more unique and formal than speech.Effective writing involves careful choice of words, theirorganization in correct order in sentences formation aswell as cohesive composition of sentences.Also, writing is more valid and reliable than speech. Butwhile speech is spontaneous, writing causes delay andtakes time as feedback is not immediate. 11. Advantages of Written Communication Written communication helps in laying down apparentprinciples, policies and rules for running of an organization.It is a permanent means of communication. Thus, it is usefulwhere record maintenance is required.It assists in proper delegation of responsibilities. While in caseof oral communication, it is impossible to fix and delegateresponsibilities on the grounds of speech as it can be taken back bythe speaker or he may refuse to acknowledge.Written communication is more precise and explicit.Effective written communication develops and enhances anorganizations image.It provides ready records and references.Legal defenses can depend upon written communication as itprovides valid records. 12. Disadvantages of WrittenCommunication Written communication does not save upon the costs. It costs hugein terms of stationery and the manpower employed inwriting/typing and delivering letters. Also, if the receivers of the written message are separated bydistance and if they need to clear their doubts, the response is notspontaneous. Written communication is time-consuming as the feedback isnot immediate. The encoding and sending of message takes time. Effective written communication requires great skills andcompetencies in language and vocabulary use. Poor writing skillsand quality have a negative impact on organizations reputation. Too much paper work and e-mails burden is involved. 13. CLASSIFICATION OF NON-VERBALCOMMUNICATION 1. Facial Expression 2. Gestures 3. Paralinguistic Features 4. Body Language and Posture 5. Proxemics 6. Eye Gaze 7. Haptics 8. Appearance 14. CLASSIFICATION OF NON-VERBALCOMMUNICATION 1. Facial Expression 2. Gestures Facial expressions are Deliberate movements andresponsible for a huge signals are an important wayproportion of nonverbalto communicate meaningcommunication. Consider howwithout words. Commonmuch information can begestures includeconveyed with a smile or a waving, pointing, and usingfrown. While nonverbal fingers to indicate numericcommunication and behavior amounts. Other gestures arecan vary dramatically betweenarbitrary and related tocultures, the facial expressions culture.for happiness, sadness, angerand fear are similarthroughout the world. 15. CLASSIFICATION OF NON-VERBALCOMMUNICATION 3. Paralinguistics 4. Body Language and Posture Paralinguistics refers to vocal Posture and movement can alsocommunication that is separateconvey a great deal onfrom actual language. Thisinformation. Research on bodyincludes factors such as tone oflanguage has grown significantlyvoice, loudness, inflection and since the 1970s, but popularpitch. Consider the powerfulmedia have focused on the over-effect that tone of voice can haveinterpretation of defensiveon the meaning of a sentence. postures, arm-crossing, and leg-When said in a strong tone of crossing, especially after thevoice, listeners might interpretpublication of Julius Fasts bookapproval and enthusiasm. TheBody Language. While thesesame words said in a hesitant nonverbal behaviors can indicatetone of voice might conveyfeelings and attitudes, researchdisapproval and a lack of interest. suggests that body language is farmore subtle and less definitivethat previously believed. 16. CLASSIFICATION OF NON-VERBAL COMMUNICATION 5. Proxemics 6. Eye Gaze People often refer to their need for Looking, staring and blinking can also"personal space," which is also an be important nonverbal behaviors.important type of nonverbalWhen people encounter people orcommunication. The amount of things that they like, the rate ofdistance we need and the amount of blinking increases and pupils dilate.space we perceive as belonging to us Looking at another person canis influenced by a number of factors indicate a range ofincluding social norms, situationalemotions, including hostility, interestfactors, personality characteristics and attraction.and level of familiarity. Forexample, the amount of personalspace needed when having a casualconversation with another personusually varies between 18 inches tofour feet. On the other hand, thepersonal distance needed whenspeaking to a crowd of people isaround 10 to 12 feet. 17. CLASSIFICATION OF NON-VERBAL COMMUNICATION 7. Haptics 8. Appearance Communicating through touch is Our choice ofanother important nonverbalcolor, clothing, hairstyles and otherbehavior. There has been a factors affecting appearance are alsosubstantial amount of research onconsidered a means of nonverbalthe importance of touch in infancy communication. Research on colorand early childhood. Harry Harlowspsychology has demonstrated thatclassic monkey study demonstrateddifferent colors can evoke differenthow the deprivation of touch and moods. Appearance can also altercontact impedes development. Babyphysiological reactions, judgmentsmonkeys raised by wire mothers and interpretations. Just think of allexperienced permanent deficits inthe subtle judgments you quicklybehavior and social interaction. make about someone based on his orTouch can be used to communicate her appearance. These firstaffection, familiarity, sympathy and impressions are important, which isother emotions.why experts suggest that job seekers dress appropriately for interviews with potential employers. 18. assignment Body movement Physical characteristics Touching behavior Paralanguage aspects Space Artifacts Environment

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