Communication Teach New

7/30/2019 Communication Teach New

1/36

COMMUNICATIONWHAT IS COMMUNICATION?

By C Spain.


2/36

Aims and objectives of the session.

Aim is to understand the mechanics behindthe process of effective communication

Objectives are

1 Understand different ways to communicate.

2 Understand the barriers to effective

communication. 3 Look at what is meant by the term active

listening


3/36

Communication

Communication is the way in which westay connected to our world. It puts us in

touch with others, allows us to expressideas and feelings, give direction andexert control over our environment.


4/36

Communication.

Communication is the way we conveyinformation to one another.

How many different ways can you think that wecan communicate? Communication can be split into two different

forms.

Verbal and none verbal. Its not just what you say but how you say it.


5/36

Verbal communication

Language

Speech

Tone

speed


6/36

None verbal

Gestures

Body language

Electronic

Written


7/36

Other means of communication

Computers

Letters

Morse code

Flashing lights


8/36

Communication.

80 per cent of our communication isderived from none verbal means

If we verbally say some thing but ourbody language says some thing else. Weare more prone to believe the bodylanguage than the actual words that arespoken.


9/36

Communication

Communication requires two things.

A receiver.

And a transmitter.


10/36

Communication

The receiver has to be able to understand whatthe transmitter is trying to convey to them.


11/36

Communication

Think about problems that can existbetween the transmitter and the receiver

which could cause problems withcommunication.

In pairs write down what barriers to goodeffective communication you an think of.


12/36

Barriers to communication.

Language/Dialect. Age Understanding

Mental capacity Hearing skills Speaking skills Noise

Feelings Listening skills And many more.


13/36

Communication


14/36

Communication


15/36

Communication

Look at how you communicate?

Game on two way descriptivecommunication


16/36

Communication


17/36

Communication

We may some times have to communicatein a different way in order to make

ourselves understood by others for example when we go abroad.


18/36

Communication


19/36

Communication

Exercise on communication. Looking atdifferent methods of communication.

Game on Chinese whispers.

Exercise on communication problems andidentify ways to help towards betterunderstanding?


20/36

Examples of communication failings

The mother brought her child in forimmunisation. The vaccine was left in the

sun and was deactivated. The child caughtmeasles.

The smoking adverts were placed in the

Guardian and the Independentnewspapers and were not seen by theworking class population.


21/36

Bad communication

The parents of the most vulnerablechildren did not regularly attend the child

health clinics and therefore missed thetalks on child care and immunization.

The lecture given by the nurse at the clinic

was boring and most of the audiencedidnt bother to listen.


22/36

Bad communication.

The T.V. campaign on smoking mainlyconsisted on facts and figures about the

dangers of smoking and no body botheredto watch them.

The explanation given by the nurse about

the importance of nutrition used technicallanguage which the mothers could notfollow.


23/36

Bad communication.

The T.V. campaign about teenage drinkingwas broadcast late at night when the

young people were not watching. The language used in the leaflet used long

words and complicated sentence

structures and people found it difficult toread.


24/36

Communication


25/36

LISTENING THE OTHER SIDEOF COMMUNICATION.

You probably spend more time using yourlistening skills than any other kind of skill.like other skills, listening takes practice.

But what does it really mean to listen?

Real listening is an active process that hasthree basic steps.


26/36

1.Hearing.

Hearing just means listening enough tocatch what the speaker is saying.

For example, say you were listening to areport on Zebras, and the speakermentioned that no two Zebras are alike. If

you can repeat the fact, then you haveheard what has been said.


27/36

2..Understanding.

The next part of listening happens when youtake what you have heard and understand it inyour own way.

Lets go back to the report on Zebras. When you hear that no two Zebras are alike.

Think about what that might mean. You might

think, maybe this means that the pattern ofstripes is different for each Zebra.


28/36

3..Judging

After you are sure that you understandwhat the speaker has said. Think about

whether it makes sense. Do you believewhat you have heard?

You might think. How could the stripes

be different for each Zebra? But thenagain, the fingerprints are different forevery person. I think this seemsbelievable.


29/36

Tips to be a good active listener.

Give your full attention to the person who isspeaking, dont look out of the window or atwhat else is going on in the room.

Make sure your mind is focused too. It can beeasy to let your mind wander if you think youknow what the person is going to say next, butyou might be wrong! If you feel your mindwandering, change the position of your bodyand try to concentrate on the speakers words.


30/36


Let the speaker finish before you begin to talk.Speakers appreciate having the chance to sayeverything they would like to say without beinginterrupted. When you interrupt, it looks like youaren't listening, even if you really are.

Let yourself finish listening before you begin to

speak! You cant really listen if you are busythinking about what you want to say next.


31/36


Listen for main ideas. The main ideas arethe most important points that the

speaker wants to get across. They may bementioned at the start or the end of atalk, and repeated a number of times. Pay

special attention to statements that beginwith phrases such as, My point is. orThe thing to remember is.


32/36


Ask questions. If you are not sure that youunderstand what the speaker has said, just ask.It is a good idea to repeat in your own wordswhat the speaker has said so that you can besure that your understanding is correct.For example, you might say, When you said

that no two Zebras are alike, did you mean thatthe stripes are different on each one.


33/36


Give feedback. Sit up straight and lookdirectly at the speaker. Now and then, nodto show that you understand. Atappropriate points you may also smile,frown, laugh or be silent.These are all ways to let the speaker know

that you are really listening.Remember, you listen with your face aswell as your ears.


34/36

ACTIVE LISTENING SKILLS.

Be an active listener

People speak at 100 to 175 words perminute, but they can listen intelligently forup to 300 words per minute

Since only a part of our mind is payingattention, it is easy to go into mind drift.


35/36

Active listening skills.

Use none verbal behaviours to raise thechannel of interpersonal communication.

None verbal communication is facialexpressions like smiles, gestures, eyecontact and even your posture.

This shows the person that you arecommunicating with that you are indeedlistening actively.


36/36

Active listening skills.

Give feedback. Remember that what some one says and

what we hear can be very different! Ourpersonal filters, assumptions, judgmentsand beliefs can distort what we hear.

Repeat back or summarize to help ensureyour understanding of what is beingrelayed.

Documents

Communication Teach New