Communication Tools for Effective Non-Verbal Delivery

8/7/2019 Communication Tools for Effective Non-Verbal Delivery

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Communication Tools for EffectiveNon-Verbal Delivery

Presented By:Farooq Moeen


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Communication ToolsCommunication Tools

A ppearancePersonal appearanceA ppearance of surroundings

Body languageFacial expressionsGestures, posture n movement

Voice and sounds (paralanguage)Smell and touc h

Silence, time and space


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APPEARAN C E APPEARAN C E

P ersonal AppearanceH ow you look and w h at you wear affect listeners. Th us somecompanies are more causal in dress.Appearance Of Surroundings

R oom size, location, furnis h ings,ligh tening, wall decoration.


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FA CI AL EXPRESSIONS

Facial expression includes eye contact.

Eye contact wit h your listeners suggestsrespect and goodwill, adding to a favorableimpression of you as a speaker.


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POS TU RE POS TU RE

H ow you stand, even sit, communicatesH ow you stand, even sit, communicatessomething about you as a communicator.something about you as a communicator.

Wh en you stand straig h t and balance your weig h t on bot h feet, you give t h eimpression of complete control. Your outward appearance mirrors your inner mood.


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Wh en draped over a podium wit h your s h oulders sagging, you giveth e feeling of depression of lack of control. A casual posture may alsobe adapted to t h e audience.


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M OVE M ENT

You must use a lectern, try movingslig h tly from one edge to t h e ot h er.

T aking a few steps during apresentation h elps h old attention.

Move if possible, for t h e followingreasons:


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Move to Hold Attention .In business meeting t h e audience may be smaller,th us permitting you to stand be h ind a desk or table.

Move To Get of Nervousness .A way of decreasing stage frig h t, especially in t h ebeginning of your talk.


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Move to Increase Emphasis .

(to stress on a point)A movement toward t h e audience,accompanied by a gesture, can imply are

stressing a point.


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G ESTURES

A t th e simplistic level any movement of th e h ands, h ead, and s h oulders are

termed gestures.

A s wit h th e voice, varying gestures alsoh elp to h old t h e attention of an audience .


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V ery Gestures.

U sing t h e same action repetitiously to t h eaudience and suggests lack of creativity onyour part.

Avoid Continuous GesturesVisually t h e audience needs a rest from t h espeakers frequent gestures. Overuse canweaken t h e emp h asis.


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V oice and S ound V oice and S ound

Pitc h , rate and volume makes u soundexpressive

Paralanguage sound of t h e voice,voice quality. Includes sounds liketh roat clearing, sig h ing.


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Silence, Time and SpaceSilence, Time and Space

Silence: imagine h ow u feel w h en youmake an oral request t h at is met wit h

silence. Or t h e confusion t h at you feelwh en written message gets noresponse.

Time: delay of time can causeproblems. T ime is culture specific.


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Silence, Time and SpaceSilence, Time and Space

Space: th e idea of space also carries anonverbal message. Wh ile

communicating, different cultures h avedifferent distance criteria. In U S A personal space between t h ecommunicators is 18 inc h es. Th e sameneed of personal space is less in mostof th e Middle Eastern countries.


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K ey to success is to beK ey to success is to beaware of different cultures.aware of different cultures.

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Communication Tools for Effective Non-Verbal Delivery