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COMMUNICATION
What is Communication?
The process of exchanging information, ideas, and feelings between a sender and a receiver
Why is it important?
Helps to develop positive interpersonal relations
Helps to conduct successful business activities
The Six Primary Elements of Communication1. Senders and
Receivers2. Messages3. Channels 4. Feedback5. Blocks (Barriers)6. Setting
Senders and Receivers
Every message must be sent, received, and understood
Two kinds of communication Verbal : speaking and writing Non-verbal : facial expressions and body
language (gestures, movements, and mannerisms)
Verbal Communication Involves the use of
WORDS Reading Writing Listening Speaking
All of these skills are necessary to be successful in business
Verbal Communication
Reading and Writing Skills In work situations, people are expected
to read, write, and understand many types of written materials
Memos BooksInstructions LettersRequests Reports
Verbal Communication
Listening Skills Active listening is the process of giving
the speaker some type of feedback that indicates the messages are being received and understood A nod, smile, or simple direct eye contact
Verbal Communication
Speaking Skills Used in:
One on one conversations Group settings Presentations
Speaking clearly helps your audience receive the message correctly
Your quality of speech influences others impressions of you.
Non-Verbal Communication
The sending and receiving of messages without using words Body language Physical
appearance Pictures/Drawings Flags
Messages
The substance of any form of communication (the information the sender wants to share)
Avoid nonstandard language (slang) to ensure that your message is understood
Channels The avenues by which the message is
delivered Face to Face E-mail http://jerz.setonhill.edu/writing/e-
text/email/ Telephone Faxes/memos http://www.wikihow.com/Write-a-
Memo Business Letters http://www.wikihow.com/Write-a-
Business-Letter
Feedback
The receivers response to the message
Allows the participant to clarify the message and know that both parties are clear
Blocks (Barriers)
Something that interferes with understanding the message
Three primary blocks Distractions: noises,
conversations
Emotional blocks: when a listeners biases interfere
Planning a response
Setting
Where communication takes place
Should be size appropriate depending on the size of the group
Should have minimal distractions
Why is this important…to me? Studies have shown
that 70% of our waking hours are spent communicating
Most jobs in business, particularly marketing, require good communication skills
Assignments
1. Go online to the websites for professional emails and business letters (on my global). Do the writing activity sheet.
2. Professional Email: You have completed your business letter and memo, you will email Mrs. Swartz a professional email. Visit the site below, read through the tips on how to write a professional email
http://jerz.setonhill.edu/writing/e-text/email/
Email me at [email protected]
