Communications Continuity Planning

www.itexpo.com

October 10-13, 2006• San Diego Convention Center, San Diego California

Communications Continuity Planning

Maintaining communications in the event of a disruption of normal operating environments

Todd LandrySenior Vice PresidentSphere [email protected]

www.itexpo.comwww.itexpo.com


First of all, the key Word is Planning



Who Needs to Think about This?

• Early Responders, naturally.

• However, Communications Continuity should be a key part of enterprise operational plans.

Here are ways to think about your planning…


October 10-13, 2006• San Diego Convention Center, San Diego CaliforniaCommunications Continuity ReadinessMeasuring your Readiness Level

• Level 5 – Redundant Deployable Offsite Communications – Within the Hour Response– Inventoried/Online Deployable Communications System– Multiple pre-arranged media for terrestrial network connectivity– Preconfigured deployment scenarios & configurations– Actively replicated offsite database on active deployable system

• Level 4 – Redundant Offsite Communications – Within the Day Response– Access to Deployable Communications System– Alternate medium for terrestrial network connectivity– Preconfigured scenarios & deployable database configurations

• Level 3 – Alternate Communications – Next Day Response– Shared continuity facilities – Home office/leased office– Call re-routing plans aligned with key employee identification– Hosted / Second facility call handling servers actively handle failover

• Level 2 – Facility/System Failover – Immediate/Transparent Operation– Distributed communications databases, with automatic failover methods (no central fail points)– Automatic route handling with multiple options among facilities & to external networks– Redundant systems (servers), with distribution of servers– Alternate power for main systems and communication devices

• Level 1 – Basic Situational Response & Resiliency – Minimum Requirements– E911 Configurations Registered with PSAP– Priority personnel set for guaranteed access to communications ports– Call override options to guarantee emergency barge-in on calls– System vulnerability certifications (Certain Government standards provide)

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October 10-13, 2006• San Diego Convention Center, San Diego CaliforniaPlanning for Business DisruptionSystems should do most of the Work

EnterpriseIP

Network

EnterpriseIP

Network

EnterpriseIP

Network

WideArea

Network

OfficeLocation

OfficeLocation

OfficeLocation

EnterpriseIP

Network

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OfficeLocation

OfficeLocation

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P = PSTN

PSTN Connectivity Disruption

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Wide-areaLink Disruption

PBX Server Disruption

Complete Facility Disruption

Help!

EmployeeHealthDisruptionLevel 1

Level 2

Level 2

Level 2

Level 3,4 or 5


October 10-13, 2006• San Diego Convention Center, San Diego CaliforniaAlternate Communication – Level 3Leveraging other Facilities

EnterpriseIP

Network

EnterpriseIP

Network

WideArea

Network

OfficeLocation

OfficeLocation

OfficeLocation

EnterpriseIP

Network

OfficeLocation

OfficeLocation

OfficeLocation

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Deployable CommunicationsActively Replicated Database

EnterpriseIP

Network

EnterpriseIP

Network

WideArea

Network

OfficeLocation

OfficeLocation

OfficeLocation

EnterpriseIP

Network

OfficeLocation

OfficeLocation

OfficeLocation

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EnterpriseIP

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Emergency InteroperableDeployable Systems



Deployable CommunicationsActively Replicated Database

EnterpriseIP

Network

EnterpriseIP

Network

WideArea

Network

OfficeLocation

OfficeLocation

OfficeLocation

EnterpriseIP

Network

OfficeLocation

OfficeLocation

OfficeLocation

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EnterpriseIP

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Emergency InteroperableDeployable Systems




Deployable CommunicationsMultiple Connectivity Options

WAN

www.itexpo.com


“Let’s be safe out there.”

Sgt. Phil Esterhaus (Michael Conrad)Hill Street Blues



Welcome to PacStarPacStar™™ and its and its contributions to emergency interoperable contributions to emergency interoperable communicationscommunications



Jake SchmidtJake SchmidtVP Business DevelopmentVP Business Development

PacStarPacStar



PacStarPacStar™™:: Response to unique Response to unique Central Ohio Area emergency needsCentral Ohio Area emergency needs



Case Study: F4 Tornado Case Study: F4 Tornado Situation: On Friday, Sep. 15, 2006 at 4:25 p.m. Eastern Daylight Time, an F4 tornado rips a 1/2 mile wide path through most of central OH.

Electrical power, telephone lines, cell and microwave towers, and major transportation pathways are disrupted. Satellite dishes are also down.

All existing communications systems have fallen silent.



Case Study: F4 TornadoCase Study: F4 Tornado

Situation: All communications systems are down… What’s next?



Local Government Prepared?Disaster Response Scenario

Police LMR

Field Command Post

Incident Site

Franklin County EOC, Columbus

Internet

PSTN

Cell Phone

VoIP/Analog Phone

Internet Data

Cellphone users at EOC to coordinate directly with Incident Sites on Police

and Fire LMRs

Incident Site

Incident Site



PacStarPacStar™™ 5500: Fully Certified and 5500: Fully Certified and TestedTested

Tested in DICE Exercise for DISA/JITC System Certification February / March ’06

Accelerated JITC certification via TISP Program Tested in JUICE ’05 (Joint User Interoperability

Communications Exercise) supporting CECOM EA-TJTN and CERDEC MIL-STD-810F tested for heat, shock, and vibration



PacStarPacStar™™ 5500: Rapid Deployment 5500: Rapid Deployment In UnderIn Under An HourAn Hour

The red button enables rapid 8 minute set-up

Integrated IQ-Core™ Software facilitates interoperability

Create thumb-driven configurations Quickly add additional users Minimal training and IT staff required Clear, simple manuals and wizards Redundancy for continuity of operations Promptly deploys in infrastructure-starved

environments



PacStarPacStar™™ 5500: Compact and Portable5500: Compact and Portable Total weight <300 lbs 2-person lift Easily fits into typical SUVs

and mini-vans Transportable via commercial

freight with no restrictions

Quickly deploy in infrastructure-starved environments to support:

Command and control Training/exercises Logistics deployment Continuity of Operations

Requirements Any other needs requiring team

communications and data



PacStarPacStar™™ 5500: 5500: Ruggedized Construction

• MIL-STD 810F– Operating shock

and transport rated

• Approaches– Internal reinforced

chassis– Supply chain

modifications– Internal mounting

reinforcement– Cable

reinforcement

• Version 3.0 structure under development

• Patent pending


October 10-13, 2006• San Diego Convention Center, San Diego CaliforniaPacStar™ emergency interoperable communications solution:

• Key Benefits:– A total solution enabling communications in– infrastructure starved environments– Proven in the “battlefield”– Certified to military standards– Deploys within an hour – Compact & Portable– Integrated Management Software provides:

• Ease of use• Quick Configurations• Simplification of complex and difficult tasks• Reduces need for expertise, support and training

– Unparallel ruggedized construction

Documents

Communications Continuity Planning