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1
Your Professional Partners
for a Successful Event
2
About Us
Our Vision: Associates: Preserve our company as the best place to work, so that our multicultural staff
can thrive professionally and thus always perform their best.
Customers: To offer an innovative high-quality service that exceeds all expectations.
Partners: To continually consolidate our network of honest and successful partners.
Revenue: To maximize the investment of our shareholders & help them gain good dividends.
Planet: By means of our hard work instill in others the responsible management of resources.
Our Mission: To serve our customers supported on international certifications ISO 9001 and ADMC, thus ensuring
100% satisfaction to groups, conventions, incentives and special events customers. We create
memorable experiences that leave a lasting impression on attendees visiting each and every one of
the destinations in which we operate.
Our Objective: Always aim for 100 % overall customer satisfaction.
Dear reader,
In this issue, we feature two of our jewel destinations: Costa Rica & Panama. Several
events of all kinds have taken place here and have been successful to the delight of the
attendees. What accounts for this? It is the unique combination of breathtaking nature,
tourism infrastructure, and a professional and seasoned staff backing our customers.
Your professional partners in both Costa Rica and Panama cleverly use the wow factor
to enamor our clients with the charming hospitality that characterizes our people. And
since we know that a group is not all about business, but that there is also a need to
relax, enjoy the culture, and give back to the community, we tailor events that have all of
this in mind. This way your experience will be well-rounded. Please read on to see what
your group can expect while visiting us.
Sincerely,
Jose-Manuel (Manolo) GARCIA, CIS
President
Message From Headquarters
3
Visionary, Founder, & Master Coach
President
General Comptroller
Corporate Marketing and Business Director
Corporate Quality Director
Electronic Publishing
Content and Editing
Managing Director —MyDay Travel
Corporate Headquarters:
Year 9 Vol. 1, Issue 118
Jose-Manuel GARCIA, CDS [email protected] Jose-Manuel (Manolo) GARCIA, CIS [email protected] Trinidad SANCHEZ [email protected] Francisco BAEZA, DMCP [email protected] Julia ORTIZ [email protected] Alejandro PECH [email protected] Omar GALLEGOS [email protected] Jorge OROZCO, DMCP [email protected] Av. Acanceh 1-01, SM 15 Cancun, Q. Roo, 77500 Mex. Ph. +52 (998) 287-1700 www.ividmc.travel
Contents: Page
Cover Subject
Costa Rica & Panama:
Your Professional Partners
for a Successful Event
4-15
Advertise with CommuniQuest 16
The Customer’s Always Right 17
Friends of the Maya Foundation 17
Let’s Cook — Green Juice 18
Travel Tip: If Your Bags Go Astray 19
© Copyright 2016. All Rights Reserved.
Destination Offices:
Mexico Caribbean Central America South America
IVI DMC² Cancun & Riviera Maya Raquel MIJARES, CIS Marketing, Business & Planning Director [email protected]
IVI DMC² Dominican Republic Genaro ALMONTE, CIS Regional Managing Director [email protected]
IVI DMC² Costa Rica Sonia VARGAS Destination Manager [email protected]
IVI DMC² Brazil & Argentina Andrea MAJELA Regional Managing Director [email protected]
IVI DMC² Mexico City, Central Mexico, Puerto Vallarta, & Riviera Nayarit Jaime NELO, DMCP Destination Managing Director [email protected]
IVI DMC² Cuba Alejandro DEBASA Regional Managing Director [email protected]
IVI DMC² Panama David JOHNSON Destination Manager [email protected]
IVI DMC² Colombia Ligia VARGAS Regional Managing Director [email protected]
IVI DMC² Los Cabos Mario FOSTER Destination Managing Director [email protected]
Follow us on...
4
Costa Rica
Cover Topic:
7
If you are thinking your incentives group deserves paradise, then Costa Rica is absolutely
what you are looking for! Our magical destination is both a peaceful retreat surrounded by
nature’s wonders and also a well-prepared, service-oriented community that always strive to
give the best and MAKE YOU SHINE!
About 25% of the country is made up of protected areas holding 5% of the world’s biodiversity.
Aside from canopy and zip-lining tours, you can enjoy volcanic mud baths, magnificent views
while riding on a horseback or ATVs, and of course, experience world-class fishing. In Costa
Rica you will be taken care of and be pampered by nature herself!
At IVI DMC2 Costa Rica we are always looking for opportunities to make you and your guests
happy by providing the best support during the planning stage and a flawless performance
when the program is in full swing. Our multidisciplinary team will back you up all the way with
an expert in each field, whether it is operations, tours, creative out of the box theme parties,
and CSR or team building activities.
Costa Rica & Panama:
COMPELLLING REASONS TO VISIT US
ON YOUR NEXT INCENTIVE TRIP
1. We are ready!
IVI DMC2 Costa Rica provides
excellent and creative options for all
the services your program requires:
ground transportation, tours, hospitality
desk services, entertainment and
creative parties, wonderful décor, gifts
and giveaways, and CSR events. In
summary, everything you will need for
your group. We are already looking
forward to meeting you here!
2. It is easy to get here!
There are already many airlines
servicing Costa Rica, and as our
destination becomes even more
popular, more flights are added
every year!
Your Professional Partners for a Successful Event
5
April 2016 Costa Rica
3. Nature
Flanked by miles and miles of beaches on the Pacific and the Caribbean, Costa Rica’s inland is a lush
cornucopia of rainforests, green and golden rolling hills, active volcanoes, and the habitat for some of
the greatest biodiversity on Earth. It is a place where thousands of species thrive: gigantic ferns,
neon-bright macaws, sloths, monkeys, crocodiles, iguanas, frogs, and so many more!
If you adventure at the ocean you will also have your share of natural beauty up and below, as many
times our guests have witnessed dancing dolphins, singing whales and romantic turtles. You too, may
be in line for an up close marvelous experience!
4. Great Hotels for M&E
Many of the hotel flagships that you already
know and trust have wonderful properties in
Costa Rica, so you will be taken care of by well
known brands such as Marriott, Westin, Four
Seasons, Intercontinental, etc. Because the
country focuses on education, there is always
English-speaking, service oriented, well trained
hospitality professionals to take care of your
needs and requests. And to top things off, Costa
Rica will soon start the construction of the much
expected convention center, which will hold up to
5,000 people in state-of-the-art facilities. (Creative Team Building and CSR Programs)
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Costa Rica
5. Atmosphere of Tranquility
Costa Rica has been a peaceful democracy without a military for more than 60 years. Costa Ricans
decided to fund free education through the 11th grade instead of having an army. This has resulted
in a high standard of living with the highest regional literacy rate (96%) and an average life
expectancy of 78 years. Costa Rica’s long-term vision of a qualified work force, social stability, and
an efficient public health system has paid off with flocking foreign investment.
Cover Topic (continued...)
6. Sustainable Growth
Our country’s system of national parks and reserves
protects approximately 25% of the country’s
biodiversity, a percentage that sits among the highest
in the world. Despite having a high density of precious
metals in the South Pacific, oil along the Pacific
Coast, and rare hardwoods in the rainforest, Costa
Rica has said no to over exploiting its vast natural
resources for the sake of so called commodities.
Instead, we have opted for an ethic and sustainable
development, and a commitment to fall back on
renewable energy. Costa Rica is already on its way to
becoming the first carbon neutral country, with 99%
of the country’s energy needs met through a
combination of geothermal, hydroelectric, and wind
power.
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April 2016 Costa Rica
7. Great Weather Conditions
In Costa Rica the average annual temperature is around 21 to 27 ºC or 70 to 81 ºF. The coolest months of the year are November, December, and January. And March through May are the hottest months of the year, specially along the coast; this is most appealing for enjoying water activities and getting a wonderful tan! The country has no real winter time, and the sun shines here throughout the year. The rainy season here lasts from May to November, with the months of December through April
having little to no rain and September and October being the heaviest rain period.
Let us guide you to achieve what many have called, “their best program in years”, in paradise!
See you soon in Essential Costa Rica!
8
Panama
Cover Topic (continued...)
How long do you take deciding on which
destination will be next to excite and
motivate your audience? What if we told
you a secret, that will certainly help you
make up your mind, about one of the best
kept places on Earth? There is a petit but
colorful country at the heart of the world,
where the two oceans get together as
almost nowhere, Panama. Locals generally
believe that the word Panama means
“abundance of fish, trees, and butterflies”.
From the planning through the execution
and even beyond, Panama is ready to
Meeting Space First it is important to identify the meeting space options that the destination offers. Starting from the
Atlapa Convention Centre, where up to 10,000 people may gather for your meeting at the heart of
the city and immediately besides the main highway that connects this venue with the International
Tocumen Airport. Just a 20 minute ride separates you from your international flight to your meeting.
During the last few years many worldwide hotel chains have opened in Panama, and they most
definitely have built amazing properties with plenty meeting space:
Hotel
Event Space in Square Feet Minutes Away from the
International Airport
Hilton Panama +25,000 25 minutes
Westin Playa Bonita +65,000 45 minutes
Trump Ocean Club +25,000 20 minutes
Riu Plaza +55,000 30 minutes
Hard Rock Hotel +50,000 20 minutes
Waldorf Astoria +4,000 25 minutes
Ritz-Carlton Soon to Open in Mid 2016
meet and exceed the expectations of corporate businesses and meeting planners. The country has
become a must-visit destination in Latin America and we look forward to welcoming you in our
beautiful country. Allow us to take you into an unspoiled destination that will confirm that you made
the right choice. Combining top infrastructure, amazing air connectivity, and unique venues and
activities, we assure that you and your guests will have a successful meeting. Since it is a lot of work
to organize the whole thing for a successful program, we’ll do all the crunching behind the scenes
while you have a blast!
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April 2016 Panama
Coming Soon - July 2016!
Hotel Las Americas Golden
Tower Panama
Two hundred eighty-five upscale
rooms and suites with the best
views of Panama City; this hotel
was designed by Carlos Ott, an
architect internationally renowned
for his exquisite designs, which
led him to win the contest for
L’Opera Bastille in Paris and
Dubai National Bank among
many other projects.
The hotel bears Ott’s signature in every detail, from the surprising shapes of its exterior
design, its bronze color, its harmony and avant-garde spaces, comforts, and deluxe finishing.
Hotel Las Americas Golden Tower Panama is an architectural jewel in Panama City and a new
icon for this city that has been catalogued as the business capital of Latin America.
Audiovisual Equipment and Conference Services
Panama has specialized, reputable A/V companies with equipment that will surpass anyone’s
expectations. Our selected hotels too, are equipped with state-of-the-art equipment at feasible,
competitive prices. Since this aspect of a meeting is crucial, we will listen carefully to your needs
and provide you with the best options available. Showcase your company logo and services on
full color printed pop up displays, lanyards for the participants, wristbands, foam board printing,
banners or stickers. We have it all to make you and your participants look GREAT!
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Panama
Cover Topic (continued...)
Your meeting day has just ended. Your
participants are ready now to enjoy Panama.
Our destination combines a cosmopolitan city
- considered by many as the Dubai of the
Americas -, lush rainforest, pristine beaches,
Panama Canal, UNESCO sites, and
indigenous villages. Isn’t it wonderful to be
able to enjoy some of these activities on the
same day of your meeting?
Escape from the city life and visit our exotic
rainforests. Just 30 minutes from your
meeting venue you may enjoy places where
you can see endemic flora and fauna, ride the aerial tram way above the highest trees and enjoy the
sights and sounds of birds, monkeys, the Panama Canal, and the soothing breeze. Just about 2
hours from the city you will find the Guna Yala archipelago boasting 365 islands. Let your feet be
Panama is a 100% Incentive Destination!
massaged by soft white sands of its beaches.
Snorkel in the warm and pristine waters of
these islands full of reefs, schools of fish, and
even a sunken ship!
Find out why one of the most famous reality
shows, Survivor, chose Pearl Islands as their
home. Have you ever wondered why so many
whales appear in the intro of “Survivor: Pearl
Islands”? The answer is that Panama is one of
the only two places in the World where
humpback whales from the Northern and
Southern hemisphere come to breed and give
birth. This archipelago is just 1 hour and 45
minutes away from Panama City and it is the
perfect place to enjoy these turquoise waters
while kayaking, snorkeling, or enjoying the sun
rays while resting on the beach chaise lounges.
Remember Panama means abundance of fish?
The many fishing world records support the fact
that our destination is among the best for sport
fishing in the world. Panama’s waters teem with
blue, black, and striped marlin, yellowfin tuna,
wahoo, and swordfish. Also, just 30 minutes
away from Panama City tons of peacock bass
are waiting for you at Lake Gatun, a man made
lake that provides water to the Panama Canal.
11
April 2016 Panama
Enjoy UNESCO’s Archaelogical Site of Panama
Viejo and Historic District Panama, just 10
minutes away from Panama City. Walk through
Casco Viejo cobblestoned streets, wear your
Panama hat while you enjoy one cup of geisha
coffee from the World’s most expensive and
sought after coffee regions in the World,
Boquete. This District offers a ton of variety,
ranging from important churches, several
Spanish-style plazas, restaurants, bars,
souvenir shops, art galleries, and much more.
On the same day you may also visit Panama
Viejo, the first city in the Pacific coast of the
Americas.
Participate in the native dancing and traditions of the indigenous villages of Panama. Located just
about 45 minutes from Panama City, you will be in canoes travelling in the Chagres river, surrounded
by howler monkeys, toucans, hundreds of colorful and playful birds, butterflies and ancient trees that
will lead you to these handful of indigenous villages that have opened their heart to the world.
12
Panama
Cover Topic (continued...)
Hundreds of Restaurants to Choose From!
Whether you have had fun enjoying the two oceans that surround Panama, the lush rainforests,
UNESCO’s archaeological sites, the Biodiversity Museum of Frank Gehry, river rafting, canopy, or
any other adventure that you participated in, its time to let yourself be pampered by the enviable
gastronomy that our cosmopolitan city has to offer.
Have your meal while a ship full of containers goes through the locks of the Canal.
Enjoy a delightful
meal under a vault-
like ceiling typical of
colonial buildings
such as this 200-year
-old customs office.
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April 2016 Panama
Enjoy Panamanian
dishes while the
Chef explains each
one of them.
Enjoy the sights of
the Panama Bay
while having some
drinks while relaxing
on a terrace.
Eat on a rooftop while you
enjoy Panama’s skyline.
14
Panama
Cover Topic (continued...)
Off Site Events Are a Remarkable & Unforgettable Experience!
Our expertise includes both the planning and execution of any size of events. Our wow factor
venues include the Panama Canal - where we have set up events that let the participants enjoy
tasty drinks while seeing big ships go through the locks, as well as the ruins of Panama Viejo
which date from 1519.
Contemporary venues
where you can enjoy ocean
and garden views.
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April 2016 Panama
The explosive creativity of IVI DMC2
Panama’s staff includes a vast
catalog of theme parties, which
range from funny to formal.
Your group will be in good hands
since we abide by ISO 9001:2008
quality standards. Taste and see the
well known Panamanian hospitality.
Our 30 years of experience in the
M&E market are at your beck and
call!
Have your event surrounded
by three different areas that
narrate the history of the
Afro-Antilleans, native, and
Spanish in Panama.
Below: Panama Viejo
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Advertise with
CommuniQuest Travel Digest Advertising and promotional opportunities are now available in
CommuniQuest magazine. Sponsorship placement opportunities are
limited and are reserved on a “first come, first served” basis. We invite you
to advertise in our vastly distributed magazine which is already available
to over ten thousand avid readers. These readers are dedicated members,
stakeholders, and fine suppliers. The magazine is an inviting 'cover to
cover' read, ensuring an eye-catching and successful advertising.
Click here to receive more information.
17
IVI DMC²
World Headquarters:
Ave. Acanceh #1-01, SM 15
Cancun, Quintana Roo, Mx
Phone: +52 (998) 287-1700
Email: [email protected]
Serving the meetings,
incentives, conferences, and
exhibitions industry since
1986.
Find us in over 40
destinations throughout:
Mexico
Cuba
Dominican Republic
Belize
Guatemala
El Salvador
Honduras
Costa Rica
Panama
Colombia
Brazil
Argentina
Chile
Coming soon...Peru!
The Customer is Always Right
April 2016
For further information on the
fine hotels, deals, activities,
and group packages mentioned
in this magazine, please
contact Francisco BAEZA:
Good morning Ibonhe, I made it home safe and sound!
Thank you for your hospitality and your company at the Rhythm
of the Nights. It was a very enjoyable evening. Your staff (friends)
did a great job. I look forward to working with all of you on the
Express Pipe group. When I return from my next group, the
middle of November, we can start the planning process.
Roberta Goldberg | Program Manager
HMI Performance Incentives
100 children’s bicycles were donated to the Chanchen, Pacchen, Punta Laguna, and Tres Reyes communities
18
Green Juice
Ingredients:
4 sprigs of parsley
1 piece of nopal (cactus)
Grapefruit juice
Fresh pineapple
1/2 piece of celery
Orange juice
Green vegetables are highly sought after for their high nutritional content. These are
well known because of their healing properties that promote a healthy alkaline pH in
the body, detoxing and helping the body's immune system because of the high
content of antioxidants. A quick way to consume these nutrients is in juice form.
If they are included in a diet on a regular basis, these vegetables can:
Increase energy during the day
Promote weight loss
Remove toxins from the body
Strengthen skin, hair, and nails
Enhance the immune system
Reduce the likelihood of chronic disease
Improve sleep patterns
Improve athletic performance
Help build muscle (which requires more than just protein)
19
THANK YOU FOR READING
James Feldman, (a.k.a. Doctor Travel) is a Certified Facilitator and internationally recognized
professional motivator, author, television host, and radio personality. His company Incentive
Travelers Cheque Int’l provides individual and group incentive travel awards for many Fortune 500
companies. His book “Doctor’s Travel Cure For The Common Trip” is an entertaining and
invaluable travel guide whose purpose is not to tell you where to go, but rather to help you get
ready for the adventure. CommuniQuest is pleased to share some of Mr. Feldman’s travel wisdom
with our readers, who from time to time must deal with lines, cancellations, lost luggage, and a
person in the adjacent seat making extensive use of the air sickness bag.
Reprinted by permission from the Author: [email protected]
Like life in general, the M&E Industry seems to move at the speed of
light. As a committed B2B partner, we aim to help you keep up with the
latest industry news and opportunities. CommuniQuest magazine is a
valuable tool that brings you the timely information and analysis that you
need, with a lair for what's hot, relevant, and interesting. I wish you the
best of success in your quest, whatever it may be.
Jose-Manuel GARCIA, CDS Visionary, Founder, & Master Coach
The last carrier is responsible for it - even if the first carrier goofed.
Ask for cash for emergency purchase. If the baggage supervisor refuses, save all receipts
and try to get a refund later.
Claim all loss or damage within twenty-four hours (preferably before you leave the terminal).
Get the agents name and phone number in case the problem is not resolved to your
satisfaction. And make certain the airline will deliver your bags without a charge when they
are found. If you checked in on time, the airline will deliver them free.
Keep your baggage claim tag or a photocopy. Your claim tag is proof your bag was checked.
Currently, the limit you can claim for lost luggage is $1,250. The value of lost items are
figured at depreciated, rather than at replacement cost. And the amount is not per bag, but
$1,250 total, which may soon increase.
If your loss is more than $1,250, your household insurance policy may cover part of it.
“As my father always says, ‘There are two kinds of luggage - carry-on and lost’. – Lilly Walters
(Taken from page 134)
Travel Tip: If You Bags Go Astray
April 2016
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