CommuniTake Overview

8/2/2019 CommuniTake Overview

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REMOTE CONTROL AND SUPPORT

SELF-TROUBLESHOOTING

MOBILE DEVICE MANAGEMENT

ENTERPRISE MOBILITY

The mobilizaon of enre populaons may usher in

freedom, responsiveness and impact, but it also brings

new support, security and management challenges.

In tandem, the rise of the newly connected employee

demands unprecedented mobility management changes.

The connected experience triggers cloud applicaon

freedom, client virtualizaon for anywhere access

and beer collaboraon. Enterprises need to manage

mobility while compromising on user device ownershipand applicaon use. At the same me, they need new

security and cost control pracces.

COMMUTINAKE CAN HELP.

The CommuniTake plaorm introduces an innovave

approach to fullling the mobile promise.

It leverages remote access technology to deliver an

enrely new management and support experience.

MOBILE CARE EVERYWHERE


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HANDS-ON SUPPORT

CommuniTake enables support agents to assume complete control

from afar over mobile devices. The ability to see the screen

and operate it from afar in real me helps the agent to quickly

understand what the issue is and resolve it in a fracon of the me.

Capabilies include:

Operaonal replica presents the supported device screen and

a similar device panel in real me. Agents can fully operate thedevice from afar, allowing them to generate crisp support dialog

and rapid issue resoluon.

Automated macros empowers agents to troubleshoot through

one-click navigaon and installaon procedures.

On-screen guidance enables the agent to draw graphical objectsin real me on the supported device screen.

Device views - guides the agent on the state of the devices

connecvity, hardware and soware aributes.

On-device data and applicaons management helps to quickly

understand the problem through data les and running applicaon

views. The ability to stop and acvate applicaons, along withcomplete management of device data are instrumental for quick

support ramp-up.

iOS conguraon facilitates remote iOS devices conguraon

through text messaging . A simplied authencaon process

streamlines device conguraon through prole updates.

Session ease tools streamlines the support session throughsmart modules such as oang device replica on top of other

applicaons; automac reconnect aer a disconnecon; session

suspension for protecng privacy by request.

Users feedback captures real-me device holders and agents

feedback on the quality of the service experience.

ONE-CLICK APN

An Internet disconnect is one of the most irritang experiences for

device holders. They need an on-the-spot soluon. CommuniTake

provides a one-click APN seng through text messaging, backed

by an extensive APN denions library.

ON-DEVICE REPAIR

CommuniTake provides smart on-device diagnoscs and automated

xing tools for renowned scenarios including; the device is notcurrently in ight mode; the current APN sengs are correct for

the on-device SIM card; the device can access the Internet over

the mobile network and the device is using 3G and not 2G.

REMOTE SUPPORT AND SELF-TROUBLESHOOTING

IOS APP SUPPORT

CommuniTake provides iOS applicaons developers tools to enhance

their applicaons with remote support capabilies.

DEVICE POOL

Oen contact center agents need a real device in their hands

while talking to the customer for accurate guidance. CommuniTake

Device Pool eliminates the need to hold a device by providing

agents a simulated real device experience.

SELF-TROUBLESHOOTING PORTAL

Most device holders prefer self-reliance when seeking informaon

and issue resoluon. The CommuniTake Guidance Portal enablesthem to acvate auto-resoluon scripts and access helpful

informaon on device use. These scripts include: (1) Textual,

step-by-step guidance on how to operate features and services; (2)

On-device navigaon via hot-keys, without the need to be familiar

with the device; (3) One-click applicaons installaons. Device

holders can view subject maer guidance movies, instrucng how

to congure the device, or use advanced services.

COMMUNITY SUPPORT

CommuniTake Community Support awards customers with tools

to remotely takeover their friends and family devices, in a bidto provide support. This support provides a unique customer

experience while reducing support outlays and eliminang contact

center calls.

HIGHLIGHTS



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ASSETS MANAGEMENT

CommuniTake Device Manager displays a complete central view

of enterprise and BYOD mobiles. Enterprise mobile devices oen

work on mulple operang systems, models, ownership structures

and services. See all devices, applicaons, hardware and soware,

and connecvity data to monitor user compliance.

POLICIES MANAGEMENT

CommuniTake provides tools to enforce on-device password

policy, data backup, restore and access control policies, including;

Exchange AcveSync, WI-FI, VPN and Restricons guidelines. As a

result devices are beer secured and beer connected.

MOBILE APPLICATIONS MANAGEMENT

In an app driven world, apps may support diverse work and lifestyle

acvies but they dont always complement the organizaon. To

reduce their workplace disrupons CommuniTake developed tools

to help manage their usage. The system monitors applicaons

and provides ways to dene their status. Authorizaon policies

are implemented through auto-deployments.

MASS DEPLOYMENTS

CommuniTake Device Manager oers tools for mass deployment

campaigns on devices groups. While on-device content and services

are constantly improving, up-to-date content mixes need bulk

updates tools. CommuniTake campaigns are managed through

organizaonal hierarchies similar to assets management and Mobile

App Management. As soon as on-device content is dened, anauto-distribuon process begins.

DEVICE PROTECTION

CommuniTake minimizes potenal damage from lost or stolen

devices. CommuniTake Device Guard provides enterprise tools to:

Locate a device on a map or acvate its alarm

Lock access to it

Wipe on-device data from afar

Back-up and restore data

These funcons are also available to device owners through

a self-service portal.

MOBILE DEVICE MANAGEMENT AND ENTERPRISE MOBILITY

USE CONTROL

An always connected employee can be an expensive liability.

CommuniTake reduces connecvity costs and eliminates redundant

use. It displays business views of device use, and analyses call,

messaging, data and roaming usage by thresholds.

REMOTE EXPERT

When a eld worker encounters an unfamiliar situaon, the

enterprise needs to send another professional or risk a malfuncon

due to inadequate work. CommuniTake Remote Expert enables a

back oce expert to assume control over the eld professionals

device from afar, explore the situaon and provide graphical and

textual guidance, turning every worker into an expert.

LOCATION SHIELD

CommuniTake Locaon Shield provides a breakthrough way to

control device facilies such as camera, Wi-Fi, data and calls,

within the enterprise premises. By doing so it reduces security

breach risks and leakage of sensive data.

HIGHLIGHTS



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COMMUNITAKE ARCHITECTURE

The CommuniTake applicaon suite comes on the cloud or

on-the-premise plaorm. It includes:

MULTI OSs COVERAGE

CommuniTake supports most mobile operang systems including;

Android, iOS, Blackberry (4.3 +), Symbian S60, Symbian^3, MeeGo,

Windows Mobile, Bada, and Windows (for remote PC support).

The mobile device replica is displayed via a similar device panel,for a real support experience. Note: Device Management and

remote support features vary by operang system.

ON-DEVICE CLIENT

The CommuniTake On-Device client is lightweight. It can be installed

or upgraded with a cable or OTA. There are no pre-exisng device

limitaons with an installed client.

MISSION-CRITICAL SaaS

The cloud plaorm introduces a welcome breakthrough in mobility

management. It brings rapid me-to-deployment, exibility and

performance. It comes with hardware-based linear scalability and

sits on a mul-er and mul-tenant architecture. The plaorm

features enterprise security, high availability and load-balanced

reliability.

ARCHITECTURAL FOUNDATION

CommuniTake architecture provides distribuon of new device

support and macros in real me across agents with no soware

updates. It leverages ecient image processing algorithms

opmized for low-end devices. The remote control works on

low bandwidth data networks.

WHY COMMUNITAKE

ALL IN ONE PLATFORM

First to combine advanced mobile device management with

a remote access stack throughout the enre device lifecycle

management, on a cloud-based plaorm.

INNOVATIVE SOLUTIONS

Breakthrough remote control and support technologies cut operang

costs while providing an enriching customer experience. Exclusive

soluons include comprehensive remote support, locaon based

security, a one-click APN seng, a self-troubleshoong applicaon

and web portal, community support and remote expert.

FLEXIBLE LOW RISK DELIVERY

CommuniTake has a proven track record of successful, on-me and

on-budget implementaons at service providers and enterprises.

Customers have a choice of an on-the-premise deployment or a

cloud soluon.

WHITE LABELED PLATFORM

CommuniTakes Service Providers white label model creates

opportunies for generang new revenue streams. Finally Operators

can benet from new income sources with their own brand of

in-house soluons.

PROVEN SUCCESS

CommuniTakes plaorm has been successfully installed at leading

mobile service providers and corporaons worldwide. CommuniTake

is serving users in more than 55 countries, in 12 languages and

diverse network condions.

SUPERIOR TECHNOLOGY

CommuniTake patent pending technology enables customer-

centric remote access, along with the unique capability to upgrade

the client even in pre-installed devices, and easy system self-

maintenance. nance.

THE COMMUNITAKE PLATFORM

FOR MORE INFORMATION

Please visit us at: www.communitake.comor give us a call for more informaon

Corporate Headquarters: +972.4.959.16088


Documents

CommuniTake Overview