The CEL & Associates housing survey will be going out in a few weeks. As a resident, you have a voice and this is one way to share it.

LMH participated in the CEL Survey process last year with a pretty good response. But this year, we hope for even more feedback. Please remind your neighbors how important it is to participate in CEL Survey efforts. The survey process will allow residents to rate service in various areas to include management, resident activities, maintenance, security and more.

A score of five is the best mark on the survey. Our CEL Survey efforts remind residents to “Gimme 5!”. Five minutes, of your time also makes you eligible for a valuable cash prize!

We want to thank you in advance for your feedback. It is vital to the success of the CEL process, because it helps us to make a positive difference in quality of life for families who chose to live at JBSA-Fort Sam Houston.

Work Orders: 210-225-5564

LMH Office: 210-270-7638

Community Pools to Open on 11 March 2016 Lincoln Military Housing has three community pools for resident to enjoy. They are located at 2739 Dickman Rd (B407), 5840 Frazier Rd in Watkins Terrace, and 3810 Patch in Harris Heights. Residents are welcome to use any of the pools. This year, the pool will be opening just in time for Spring Break! So, mark your calendar and get ready to make a SPLASH!

CEL Surveys coming soon! Your feedback is important to us!

Give us 5-Minutes

of your time!

When your CEL Survey arrives, please take the

time to complete and return it.

Rate our service on a scale of 1-5, then submit your entry

certificate for a chance to win one of several

Cash Prizes!

Notice to vacate must be received in writing at least 30 days prior to your move out date; after the six month lease agreement has been fulfilled. Exceptions to this are listed in the Occupancy Agreement under early termination. A spouse or appointed representative can also complete the notice to vacate packet with a signed Power of Attorney. If you are clearing due to PCS, you are required to clear housing prior to out processing. You will not be able to clear housing if you have any pending charges. Even if you don’t have orders, but you know you are leaving, come see us so we can start the process. Clearing papers will not be signed unless your account is current. If you have any questions please call the LMH office at 210-270-7638.

Traffic in Housing Area: When entering or leaving the housing areas, you are asked to operate your vehicle at a speed not to exceed the posted speed limits. Pay particular attention to children traveling to and from school.

FSH prohibits the use of cell phones while operating a motor vehicle on post. You are permitted to use a hands free device. Observe all traffic and parking signs as the streets and alleys throughout the community will remain open to the public. This ensures access for military police, fire and other vital services. All street parking is unassigned, unless otherwise specified in your lease.

Pets in LMH : Please be aware of the following policies to help ensure "quiet enjoyment" of others. If you are contacted by LMH regarding pet disturbances, you may be required to remove your pet from the home within seven (7) days of notification, as outlined in your lease agreement. As a reminder, pets are not permitted to be tethered, chained or loose in housing areas. Pets must be kept inside your home at all times, except when on a leash accompanied by an adult, or securely contained in a LMH approved fenced backyard, provided with adequate water, food, shelter and protection from inclement weather. Pet waste must be picked up immediately in all private and common areas. *Remember pet registration fees/deposits are required for all new pets. Residents who acquire a new pet must also complete a new pet addendum and register your new furry family member at the FSH Veterinary Clinic.

Community Reminders

Survey Winner: Each month survey cards are entered in to a random drawing and the winner receives a valuable gift card. Congratulations to Johonnah Brady who is this month’s winner!

Your Utility Bill: The Resident Pay Utility Program is an Office of the Secretary of Defense (OSD) program intended to provide residents with an incentive to conserve energy. Minol is the third party utility billing company, contracted to conduct the RCI Program. Residents who conserve receive a credit, and those who do not conserve, are billed for their excess consumption. A baseline is set to help manage the monthly utility allowance. The baseline, is calculated and established monthly in order to take into account the fluctuations in weather. It is established by considering a group of homes by the age and floor plan type, eliminating homes with zero usages and partial billing periods from the profile, removing 5% of the highest usage profiles and 5% of the lowest usage profiles, then calculating the current month’s average consumption. The average is then considered the baseline.

If you have questions about your Minol bill or you believe you have an excessively high bill, please call LMH at 210-270-7638.

At Your Service LINCOLN

(210) 225-5564 (Call LMH)

Common Service Requests

& Maintenance Tips

Garbage Disposal: Keep the cover in the

stopper position when not in use. This will

prevent foreign material from accidentally

dropping into the disposal unit. Be sure to have

the COLD water turned on. It is important to

maintain a sufficient flow of water to flush

shredded waste through the drains, even after

the disposal unit has been turned off. DO NOT

put bones, bottle caps, glass, foil, rags,

cigarettes, string, paper, anything fibrous (i.e.,

celery, artichokes, corn husks) or grease down

garbage disposal. This will build-up and cause

clogging.

Dishwasher: Rinsing your dishes before

loading will prevent the drain from clogging. If

you have dishwasher safe plastic and wooden

items, load them in the top rack only. Please do

not place fragile glassware in the dishwasher;

the jet action may cause breakage. Try using

Lemi-Shine to eliminate hard water stains.

Lemi-Shine is available at the Commissary and

other local grocery stores.

Toilets: Clogged toilets can be prevented by

ensuring that only toilet tissue, used in

moderation, is flushed down the toilet. Keeping

a plunger on hand will allow you to quickly

solve clogs yourself. Maintenance assistance is

available for serious back-ups. If LMH finds that

a toilet was clogged, due to negligence, i.e.

flushing of baby wipes, toys, sanitary napkins,

or like items, you could be charged for repairs.

Smoke Detectors: Your home is equipped

with smoke detectors. The proper functioning

of the smoke detector is critical to your safety.

So, we recommend that you test yours monthly.

Immediately notify “Lincoln at Your Service” of

any malfunctioning detectors.

Maintenance Service requests can be made seven days a week

24 hours a day by calling Lincoln at your service.

Emergency Service Requests will be responded to within thirty minutes during business hours and within one hour after office hours. Examples of Emergency Service Calls include the following: Power outages Plumbing stoppages Sewer back-up Commode stoppages (one bathroom homes) Water penetration inside a home Heating and Air conditioning outages Broken locks For gas leaks and or fire, please call 911.

The goal of the Maintenance Operations Team is to adhere to specific response time frames. However, during peak activity periods the volume of requests may prohibit strict adherence to listed response times

MON TUE WED THU FRI

Gorgas Hancock,

Infantry Post & Artillery Post

Wheaton Graham & Dickman

Watkins Terrace Kimbro

Calugas, Farr , Meeks, Vidales Odom, Decker,

Buckner & Bondsteel

Patch Chaffee

Watkins Terrace Burge, Dean,

Johnston, Barkley,

Rodrigues, Ashby & Gardener

Harris Heights

Staff Post & Common

Area Fields

The mowing schedule will be modified in the event of inclement weather. Mowing service

may be accomplished on weekends to address weather related cancellations.

JBSA-FSH is currently observing Stage 1 Watering Restrictions.

Please log in to www.jbsa.mil for more details about watering and drought restrictions.

Spring Mowing Schedule LMH Provides FREE basic mowing, edging and blowing for JBSA-Fort Sam residents. Effective 1 March, service will be provided on a weekly basis. Please call LMH at 210-270-7638 and let us know if you would like to maintain your own yard.

*Service DOES NOT include flower boxes or shrubs.

Observe and respect your neighbor’s personal space. This includes making sure your children put their toys away appropriately and refraining from walking on their lawn if possible.

Not everyone is a dog or cat lover, so ensure they are not allowed two wander onto your neighbor’s lawn and pick up after them.

Maintain the exterior of your home. If you have a fenced in yard, be considerate of your neighbors and make sure the lawn inside the fence is taken care of. Tall and unmanaged grass will lead to snakes and other pests.

Look out for one another; if you know your neighbor is not around and you notice suspicious activity around their home, report it.

Tips on being a good neighbor

LMH would like to take this opportunity to welcome all of our New Residents. We’re glad you’re here! Our goal is to be the Military home provider of choice, a goal we attain through our residents and employees.

Please let us know if there is anything we can do to help get you and your family get settled into your new home.

Office Staff 210-270-7638

District Manager Shequita Sims

Village Managers Bonnie Griffith .…………………..…Ft Sam Resident Center Natasha Kapua……………………………..……..Harris Heights Sara Rodriguez……………..…………………Watkins Terrace

*Harris Heights includes Marvin R Wood and Patch Chaffee

Service Managers

Carla Mays……………………………………………………………….. Denise Spencer…………..……………………………………………. Emily Montelongo……………………………………………………. Jessica Huber…………………………………….…….……………….. Desiree Carter……………….…………………………………………. Amy Barnhart………...………………………………………………... Narda Joyce..….……...…………………………………………………. Carmen Thompson………………..…...……………………………..

Call Center Staff LaTisha Allen ……………...…………….Call Center Manager

Maintenance Staff 210-225-5564

Maintenance Director Kerry Oden

Maintenance Supervisors Robert Guerrero…...Fort Sam Resident Center (407) James Guerrero…….Harris Heights/Watkins Terrace Gary Patrick……………………….……………Shop Manager

Service Technicians Leonard Martinez…………...……….….....………………..Porter Jose “JJ” Ortiz………………..………………………………...Porter Jeff Meadows……………………….Maintenance Technician Joseph Guerrero…………..….…….Make Ready Technician Victor Maldonado..………………..Make Ready Technician Patrick Holder…..………….…...….Make Ready Technician Raymond Bryant……....….Ft Sam Resident Center (407) Ron Pelayo…….………....….Ft Sam Resident Center (407) Brian Lozano……………....................................Harris Heights Efren Munoz……………………..………Patch/Chaffee/MRW Melissa Eberwein…………..…...…..……….Watkins Terrace Salvador Navarro…………......….……….…Watkins Terrace

Your Satisfaction is Important to us!

If at any time you have questions, concerns or feel your expectations have not been met, we would like to the opportunity to make things right or provide an explanation of our position. Please call 210-270-7638

to contact your Village Manager at the Fort Sam Resident Center. After speaking with your Village Manager, if you feel your expectations still have not been met, then you should speak

The first step is to contact the Main Office by calling 210-270-7638. Ask

to speak with your Village Manager. Relay the issue to them and give

them the opportunity to resolve it.

If the issue is not resolved to your satisfaction then you should request to

speak with the District Manager (DM). In almost every case the DM can

resolve the issue.

In the unlikely event the District Manager can not satisfy your request,

your issue will be escalated to the General Management Office (GMO)

At this point if the issue still remains, LMH will schedule a face to face

meeting with the RCI Asset Manager, LMH Management, the Service

Member and the Command.

It is such a pleasure to serve YOU! We are always humbled by the overwhelmingly positive feedback we receive from residents each month. However, we also recognize the need to address resident concerns when a service or resident experience has not promoted positive feedback. We hope that you will take these few steps to let us know when you have a comment or concern that needs our attention.

Resident Satisfaction is Key

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