Community Supports

Mission Statement

It Began with Two Questions

Question 1…

• What three (3) strategies do we use to create a valued service for the individuals we support?

Question 2…

• What three (3) strategies might we use to create increased value to service for the individuals we support?

I.C.A.R.E. (our values)

• Individual Success• Communication• Associate Learning & Satisfaction• Respect• Excellence

The brainstorm…

• Each associate was asked to answer the two questions with three main ideas each– What we came up with was then

categorized under one of the values of the agency (I.C.A.R.E.)

The scramble…

• Once comments were placed under one of the categories– Each associate was asked to scan all

the comments (except for their own) and realign them under one of the other core value areas – if needed

Phase I results…

Individual Successes Communication Associate Learning & Growth Respect Excellence

Possible restructure of StArcky Day Hab schedules

Enjoyable structured activities

Motivate individuals to do for themselves

Help others increase in identified goal areas

Self assurance

Help individuals meet others and make new friends

Advocate for individuals ensuring they get services they value

Deliver services less difficult for the person to succeed then increase as we go along

I try different activities to see how my group likes it

Take the time to work on goals, clearly explain and answer questions

Listen to what the individual really likes and wants without passing judgment Without solving problems for them

Increased communication between providers Between all divisions

Use humor Focus on humor/jokes to keep people motivated Make them laugh even when they are sad. Humor is the best!

Being positive and happy

Encourage individuals and their families that they can learn and succeed in their dreams.

Take time to talk with someone who needs to talk.

Get to know the individual know our people make activities more fun

Think outside the box more creative w/choices what choices I can pro- vide?

Make myself available to everyone – assist at StArcky “U” when needed

More time to provide staff training in areas of need.

Improve – more prepared and better trained associates

Ensure individual oversights Are fully understood spend more time to fully understand indiv. needs

Amount of time to better understand individual disabilities

Implement ‘Shift Happens’

Follow through with things I’ve said I will do

I try to teach individuals and associatesShare my own experiences and talents

Group people with more of the same interests

Have more lesson kits ready to go

Don’t let stress overcome me when I find myself becoming frustrated

Make eye contact whenCommunicating

Respect responsibility

Treat individuals like ordinary people

Creativity, respect and encouragement to do activities they don’t think they can do. Show them how fun things can be.

Set appropriate boundaries so people have clear expectations and what they can get from services.

Show them “I care” Go out of our way to make them feel important & happy

Listen to what they have to say

Realize individuals have dreams just as we do

Ensure proper fit between Individual and staff providingservices

Have calendar plans completeWith individual’s input

Find better ways to schedule

More socialization opportunities

Creating an environment that all wish to come back to

Having the right attitude – leaving personal problems at home – being in the moment

Assist people in smaller groups Ensure events planned are exciting and original

More time allotted for each person

Continue to improve quality of services through increased education

Teach more and help people expand their skills

Spend time needed to under-stand individual

Rearrange staffing to make emergency appointments

Make goals fun; ensure they’re met

Seek out the best way to do a job correct the first time

Work on making my paperwork accurate and on time

Think outside the box

Engage myself in activities to allow for greater participation

More activities less expensively

Stay safe and think ahead

Provide adequate staff ratio to meet individual needs

Interesting trips to placeslocally

Next step…Phase II

• Cause/Effect Diagram – Fishbone outlining I.C.A.R.E.

• The contributors which lead to– Individual Successes– Communication– Associate Learning & Satisfaction– Respect– Excellence

Set clear, appropriate boundaries and expectations

Point individuals to what they “can do” not what they “can’t do”

Provide services that are interesting, engaging, creative,fun

Treat individuals like we would expect to be treated, understand their dreams

Newer technology & assessment tools

Provide training on sign-language

Streamlined processes “lean-up”

Service (from start to finish) correct the first time, well-prepared and organized

Engaging services which demonstrate a fresh & individualized approach while addressing individual goals and skill-development, building in the sentiment that “I want to come back”

Service flexibility (e.g., able to adjust for large v. small groups, emergencies, less expensive alternatives, safety, scheduling and/orstaffing needs, etc)

Improved service quality through education, training & coaching

Attentive services (e.g., “in the moment” – “be there”)

Grouping individuals according to likes, interests, and targeted outcomes

Service with excellence – consistency, trained professionals, shared resources and talents

Dedicated time training on individual oversights,Disabilities, industry trends, and progressive behavioral strategies (e.g., Shift Happens)

Team Leader accessibility to assist atStArcky “U” when needed& commitment to time needed for staff Training & development resulting in highly trained teams

Advocacy for appropriate servicesTailored learning opportunities

ICARE

Individual SuccessesCommunication

Excellence Respect Assoc. Learning & Growth

Increase opportunity to socialize

Strategies to promote Confidence/self assurance

Flexibility in StArcky Schedules to promote increased successes

Encourage participants/familiesThat they can learn & succeed

Active listening for likes, needs, goals, questions & non-judgmental communication

Employ humor, maintain positive outlook

Increased understanding & needs across divisions/families/participants

Completed calendar plans w/participant input

Phase II results…

Scanned Fishbone…

• We scanned each sub-category box to determine one or two words that best conveyed that sub-category – Also ensured each category/sub-

category was pulled into the process

Final Step…Phase III

• Word Cloud• Mission Statement

Community Supports’ mission is to provide encouragement and support to the individual in partnership with educated and trained associates, using the most holistic approaches in a spirit of understanding, and in celebration of each one’s accomplishments. Through continued lifelong learning strategies addressing the entire person, the individual will build the confidence needed

to maximize on their full potential, and to become an inclusive part of their community.