Frequently Asked Questions

Q1. How can I receive Knowledge Maintenance updates after earning an EMC Proven Specialist credential? .............................................................................................................................. 2

Q2. Is there a difference between Education Services product differences courses and Knowledge Maintenance courses? ............................................................................................................. 2

Q3. Why should I take Knowledge Maintenance Update Training? .................................................. 2

Q4. When do Knowledge Maintenance Notifications arrive? ........................................................... 3

Q5. Where is the test registration link in the latest Knowledge Maintenance Notification? ............. 3

Q6. When do Knowledge Maintenance Tests release? .................................................................... 4

Q7. I completed the Knowledge Maintenance Update Training and the associated assessments; do I also have to pass the bi-annual Knowledge Maintenance Test? .............................................. 5

Q8. Is there a time limit for completing Knowledge Maintenance Update Training or Tests? ............ 5

Q9. Is there a limit on attempts to pass a Knowledge Maintenance Test? ........................................ 5

Q10. Does passing a Knowledge Maintenance Test change my certification status? ......................... 6

Q11. Do I have to participate in Knowledge Maintenance? ............................................................... 6

Q12. Why do I not receive Knowledge Maintenance Notifications when other EMC Proven Professionals do? .................................................................................................................... 6

Q13. I have taken and passed several courses associated with Knowledge Maintenance. Why do they not appear in the EMC Proven Professional CertTracker? ................................................... 7

Q14. How can I view my progress on Knowledge Maintenance Update Training and associated tests?................................................................................................................................................. 7

Q15. How can I share my Knowledge Maintenance Certificates of Completion with my employer? .... 8

Q16. I have an older EMC Proven Specialist credential. Can I still receive Knowledge Maintenance Notifications? .......................................................................................................................... 9

Q17. Can I still participate in Knowledge Maintenance if I no longer work for EMC or an EMC Partner?................................................................................................................................................ 9

Q18. I just changed jobs, but I have a valid Powerlink account with my new employer. Why is there no record of previous Knowledge Maintenance Certificates of Completion in EMC Proven Professional CertTracker? ....................................................................................................... 10

Q1. How can I receive Knowledge Maintenance updates after earning an EMC Proven

Specialist credential? You will automatically start to receive Knowledge Maintenance Notifications after earning a credential that is covered by Knowledge Maintenance.

Q2. Is there a difference between Education Services product differences courses and

Knowledge Maintenance courses? No. Education Services product differences courses are part of the product release cycle, designed to provide you with the latest product training. Knowledge Maintenance courses are a subset of product differences courses aligned to certain EMC Proven Professional specialties. Whether you register for a course through the Learning Management System, a course announcement, or the link in a Knowledge Maintenance Notification, you are taking the same course and the content is the same.

Q3. Why should I take Knowledge Maintenance Update Training? Taking Knowledge Maintenance Update Training keeps you informed of the latest product releases and the associated features and functions. The technical differences courses in a Knowledge Maintenance bundle are aligned by product launch and, for larger launches, by job function.

Q4. When do Knowledge Maintenance Notifications arrive? If a course is part of Knowledge Maintenance, you will receive an email notification similar to the one below approximately two weeks after the product GA date.

Knowledge Maintenance Notification example

Q5. Where is the test registration link in the latest Knowledge Maintenance

Notification? Knowledge Maintenance Tests are issued via separate bi-annual notifications at the beginning of April and October—see an example in the next question . Other Knowledge Maintenance Notifications do not have test registration links—see an example in the previous question .

Q6. When do Knowledge Maintenance Tests release? Knowledge Maintenance (KM) Tests are issued bi-annually in April and October and include questions from the prior six months of Knowledge Maintenance Update Training. Each Knowledge Maintenance Test Notification includes registration links for the test and the training covered by the test.

Knowledge Maintenance Notification with registration links for test and training registrations

Q7. I completed the Knowledge Maintenance Update Training and the associated

assessments; do I also have to pass the bi-annual Knowledge Maintenance Test? The Knowledge Maintenance Test you received includes questions covering the prior six months of Knowledge Maintenance Update Training. Passing this test lets you confirm, for yourself and for current and potential employers, that you have retained information from those courses. Passing the test adds a Knowledge Maintenance Certificate of Completion to your EMC Proven Professional CertTracker records and lets you add it to a transcript you can share with others.

Q8. Is there a time limit for completing Knowledge Maintenance Update Training or Tests? No. You may register for courses or tests associated with Knowledge Maintenance any time after you receive the notifications; however, the sooner you take the training or the test, the sooner you will be aware of additional updates in your technology domain and earn your Knowledge Maintenance Certificate of Completion.

Q9. Is there a limit on attempts to pass a Knowledge Maintenance Test? No. You may retake a Knowledge Maintenance Test until you pass it.

Q10. Does passing a Knowledge Maintenance Test change my certification status? No. Knowledge Maintenance does not affect your EMC Proven certification status. Passing a Knowledge Maintenance Test does earn a Certificate of Completion and become part of the records stored in EMC Proven Professional CertTracker, but it is a separate achievement.

An example of a Knowledge Maintenance Certificate of Completion

Q11. Do I have to participate in Knowledge Maintenance? No. Completing courses for Knowledge Maintenance and passing the associated test is not mandatory at this time.

Q12. Why do I not receive Knowledge Maintenance Notifications when other EMC Proven

Professionals do? You may have an older version of the certification. If so, you will need to pass the most recent EMC Proven Professional Exam(s) required for that track and earn the newer credential before you will receive Knowledge Maintenance Notifications. If you believe your certification is current and you are not receiving notifications, please contact education@emc.com.

Q13. I have taken and passed several courses associated with Knowledge Maintenance.

Why do they not appear in the EMC Proven Professional CertTracker? While courses do contribute to the bi-annual Knowledge Maintenance Tests, only the bi-annual test results are tracked in CertTracker. Course completions are tracked in a separate Learning Management System. See the next question for links to both locations.

Q14. How can I view my progress on Knowledge Maintenance Update Training and

associated tests? Knowledge Maintenance (KM) Update Training is tracked in “My Training” at https://education.emc.com.

Knowledge Maintenance Tests and associated Certificates of Completion are tracked in EMC Proven Professional CertTracker. To view the tests you have passed, access your CertTracker account records at https://www.certmetrics.com/emc/login.asp.

The EMC Proven Professional CertTracker Candidate Login page

You can view your Knowledge Maintenance activity in the ‘My Credentials’ section of the CertTracker Credentials tab, as shown below.

A Knowledge Maintenance Certificate of Completion shown on ‘My Active Credentials’

Q15. How can I share my Knowledge Maintenance Certificates of Completion with my

employer? Using the EMC Proven Professional CertTracker site, Knowledge Maintenance Certificates of Completion can be added to official transcripts that you can email to your employer. The Transcripts page shows earned certificates under ‘Certifications to Display(…)’. Select the checkboxes next to the items you want included on your transcript.

A Knowledge Maintenance Certificate of Completion selected for inclusion on a transcript

Q16. I have an older EMC Proven Specialist credential. Can I still receive Knowledge

Maintenance Notifications? No. Knowledge Maintenance Notifications are only sent if your EMC Proven Specialist credential is for the most recent major revision of the associated EMC Proven Professional Exam(s).

Q17. Can I still participate in Knowledge Maintenance if I no longer work for EMC or an

EMC Partner? If you are a customer, you can earn a Storage Administrator certification, and receive Knowledge Maintenance Notifications for that EMC Proven Professional track. Only EMC employees and partners can take the Knowledge Maintenance Update Training associated with the other tracks.

Q18. I just changed jobs, but I have a valid Powerlink account with my new employer.

Why is there no record of previous Knowledge Maintenance Certificates of

Completion in EMC Proven Professional CertTracker? This may be caused by having two active accounts in EMC Proven Professional CertTracker. Please contact the Education Services help desk at education@emc.com and let them know about the problem. Once your records are merged you should see all of your previous achievements.