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Supporting cross functional business needs
2010
OverviewProcess Outsourcing
© 2009 Connect2Consult. All rights reserved. For recipients internal use only 2
Agenda
C― Overview
― Mission, Vision and Values
Broad Portfolio of Offerings― Cross Functional Support― Engagement Model and Value Proposition― Process Management― Primary Research Methodology
Offshore support― C2C’s support to processes― C2C Market Entry Support Services― Relevant Case Studies― Our Team
Introduction
© 2009 Connect2Consult. All rights reserved. For recipients internal use only 3
An innovative process consulting and outsourcing firm, founded with an aim to integrate all cross functional business needs of businesses with the right solution. Help companies in optimizing their resources, improving their productivity and increasing their bottom line results
Ability to rapidly develop capabilities around industry or functional areas, or client-specific processes
Team has extensive experience in consulting, marketing and technology processes thereby understand business needs better
Comprehensive ecosystem of partnership in the consulting, research, application, software and hardware domain to help clients run their business smoothly today and future
Single access point for all business needs and Flexible engagement approach to satisfy client-specific requirements cost effectively
Boutique service framework with focus on providing high quality, personalized and highly customized services to small and medium enterprises
An Overview
© 2009 Connect2Consult. All rights reserved. For recipients internal use only 4
Mission, Vision and Values
Right BUSINESS SOLUTION
Mission“To constantly innovate, identify and integrate business needs with
right solutions and help organisations focus their energies on their core business thereby increasing efficiency, productivity and profitability”
Vision“Emerge as a single access point for all consulting and technology needs required at different stages of the business across different
functions “
ValuesSincerity and Transparency… our business, capabilities and intentions
Openness ….. to progress, innovate and change for betterment
Passion…. for personal development, capability enhancement and customer service
Care… of our customers vision, goals and our reputation
Ease…. to customers to communicate effectively
Commitment … to promises, timely delivery and customer satisfaction
© 2009 Connect2Consult. All rights reserved. For recipients internal use only 5
Introduction― Overview
― Mission, Vision and Values
Business Solutions and Services― Cross Functional Support― Engagement Model and Value Proposition― Process Management― Primary Research Methodology
Offshore support― C2C’s support to processes― C2C Market Entry Support Services― Relevant Case Studies― Our Team
Broad Portfolio of Offerings
Agenda
© 2009 Connect2Consult. All rights reserved. For recipients internal use only 6
Financial Services Industrial TechnologyTravel, Logistics& Hospitality
Enterprise— ERP— BPM
Customer— CRM— Customer Loyalty
Human Resource— HRMS
Supply Chain — Inventory— Warehouse Management
Solutions
Consulting— Sales and CRM— Human Resource— Supply Chain— India Entry
Outsource — Designing
— Website— Logo— E-Brochure and Newsletter— Multimedia Presentations— Animation and Virtual Reality
— Marketing and Sales— Data Entry— Contact Database Generation— Pre-engagement Intelligence— Strategic Support— Media Monitoring
— Application Development and Maintenance
Services
Connect2Consult
Automobile Research and Consulting
Retail
Pharma/Healthcare Consumer Durable
Cross Functional Solutions and Services
© 2009 Connect2Consult. All rights reserved. For recipients internal use only 7
Our Engagement Model - OTS and Value Proposition
With Offshore Talent model we aim to provide qualified professionals to support cross functional business processes, making sure that our clients invest invaluable time in driving their business results
Routine/Non Core Processes
Business Need/Challenges to
support goals
Access Offshore Talent to support
processes
Free up your resources to focus on strategic goals
Qualified Resource work as
extended team under
C2C management
Strategy
Sales and Marketing
Supply Chain
HRIncrease efficiency
and productivity
Result in competitive advantage in the
market
Increase in market share and bottom
line
Increase in Employment opportunities
© 2009 Connect2Consult. All rights reserved. For recipients internal use only 8
C2C’s analystC2C’sProject Manager
Client
Research request submission 1
Confirmation
Deadline and Scope Confirmation3
Job Assignment
Clarification/Discussion5
End Product Delivery6
Feedback Form
2
7
4
Research request submission
Client enters request per agreed template and emails to C2C
1 Confirmation
Email confirmation of receipt2 Deadline and Scope
Confirmation
Manager confirms and discusses scope / deadlines
3 Job assignment
Assigns jobs to most qualified available person
4
Clarification/Discussion
Analyst takes clarifications, if required and confirms availability/non-availability of requested information
5 End Product Delivery
Analyst returns email with end product
6 Feedback Form
Feedback forms sent to clients for process/quality improvement
7
Process Management
© 2009 Connect2Consult. All rights reserved. For recipients internal use only 9
• Validate findings
Report preparation and Quality Assurance
• Create language and data flow• Add observations and key findings• Collation of insights gathered to form a
storyline
• Extraction of “key messages” • Sanity check for any discrepancies• Qualified editors ensure
professional writing style
• Share interim findings as agreed at project inception
• Seek clarifications as appropriate• Deliver the final results
Communicate results
Ongoing Q
C by Project M
anager (~20% of total effort)
Updates and Feedback discussions w
ith client• Determine search strategy• Conduct desk research using premium
data sources• Conduct primary research via fact-
finding interviews
Collect Data • Identify potential information gaps and develop solutions
• Analysis using analytical techniques• Glean key findings and highlight
conclusions
Analyze and synthesize facts
• Propose appropriate recommendations
• Address outstanding issues and questions
• Seek Feedback to evaluate overall work• Determine next steps
Conductfollow-up
• Provide individual feedback
Our Research Methodology
© 2009 Connect2Consult. All rights reserved. For recipients internal use only 10
• Design Interview Questionnaire• Develop an Interview Questionnaire/Discussion Guide or Web Survey• Consult with client and share proposed draft for approval
• Define a Strategy• Agree upon the “phone contact approach”• Non- monetary incentives to the interviewees to be agreed in advance with
client (i.e. sharing key findings of the study in exchange for information)• Develop Contact Directory
• Develop a contact list of potential interviewees— Organizations / Supply Chain / Industry experts/ End Users
• Contact list to be updated on a regular basis to monitor project progress and also shared with client if required
• Commence telephonic interviews; refine questionnaires as appropriate• Form an initial hypotheses and corroborate through successive interviews• Maintain detailed transcripts of all telephonic interviews conducted
Start-Up Efforts
Scheduling Interviews
Conducting Interviews
• Establish engagement with potential interviewees through• E-mails / telephone• Managing interviews (fixing appointments, follow ups)
• Determine success factors
Primary Research Methodology
• Synthesis and documentation of information in charts and memos• Cross tabulations and analysis
Summarize Findings
Test the interview guide/questionnaire/approach
© 2009 Connect2Consult. All rights reserved. For recipients internal use only 11
Introduction― Overview
― Mission, Vision and Values
Broad Portfolio of Offerings― Cross Functional Support― Engagement Model and Value Proposition― Process Management― Primary Research Methodology
Offshore support to Food and Beverage― C2C’s support to processes― C2C Market Entry Support Services― Relevant Case Studies― Our Team
Offshore Support
Agenda
© 2009 Connect2Consult. All rights reserved. For recipients internal use only 12
Our offshore support services across functions
Strategy Support
Sales and Marketing
Sourcing and Supply Chain
Application Development
C2C OfferingsProcesses Value Proposition
• New Market Entry (India)• New Segment Intelligence• Key Account Management (New big
accounts)• New Alliances/Partners
• B2B Prospect Database building in target market and vertical
• Company intelligence• Industry profiling• Competitor analysis
• Vendor identification and evaluation• Researching the supplier's
qualifications • Fix meetings and negotiation support• Logistics support
• Website Designing• Custom software development
• Management can spend more time on value creation strategies and aggressive tactics to cut off competition and make strategic decisions instead of spending valuable time on collecting data/information
• We can support sales and marketing team with all necessary information that they would need to prepare for their new business pitches or for engaging with current clients.
• Extra bandwidth will help expand coverage and enter new verticals which they have not touched upon
• Dedicated team can do an in-depth tracking of competitors, study prospects, customers to respond proactively to the actions of their competitors and industry.
• Qualified professional to support processes at an offshore location is cost advantageous. Significant cost reduction and improved efficiency
• With our presence in India, we can support end-to-end processes to enter Indian market from ideation to having a successfully running business operation on the ground
© 2009 Connect2Consult. All rights reserved. For recipients internal use only 13
Pre-engagement Intelligence – Company Intelligence
Client Need
Develop an in-depth understanding of the company to support potential new client engagement. This study was done for a US based consulting firm
Research Approach
Extensive secondary research through databases, company websites and internet searches to develop insights into the company’s past performance and future, analysis of products and segments, geographical spread, competitors and financials
Developed in-depth understanding of the
company
Helped the client to evaluate the company
and helped them in their pitching strategy
Event analysis to identify major
milestones achieved by the company
Exhaustively analyzed the company vis-à-vis market, competition,
financial performance
© 2009 Connect2Consult. All rights reserved. For recipients internal use only 14
Prospect Database building
Client Need
To build contact database to help client run a campaign for their products and generate leads. This study was done for Middle East based IT firm
Research Approach
Secondary research, company websites and internet searches to generate a list of C level contacts in pre-defined vertical. The list included information like Contact name, Designation, Phone no, Email and business description
Identify companies in pre-defined vertical through secondary
research
Generated prospects database list
Identify C level contacts in the company
Search for relevant information like email,
phone no, company description
15 © 2009 Connect2Consult. All rights reserved. For recipients internal use only
US Retail Store – India Entry
• A US based consulting firm was helping its client in the apparel and home furnishings export business, to build a new exclusive retail store presence in India
• Secondary research for market assessment, regulatory information, product analysis, competitive study
Data collection for the Development of
India strategy
Strategic assessment to gain picture of the
opportunities and the challenges in the
market
Advisory support in formulating strategy
and developing partnerships
Client got intelligent on the overall industry and the implications if enter
in India
Client Need
Research Approach
16 © 2009 Connect2Consult. All rights reserved. For recipients internal use only
Mega Trends in Process Foods Market
• Study and identify the mega trends and sub trends of each mega trends in the processed food industry that influence the markets across US
• Collected news items/ literature on food industry from associations and food consortiums • Used secondary sources to collect information for each trend on parameters like demographics,
consumption patterns, buying behavior, values, economy, lifestyle etc.
Developed insights into future plans and trends
in the market
Interpretations of Mega trends helped the client to shape new services
and products according to the customer needs
and requirements
Identifying the food attributes and the
trends that influence the consumption
spending
Financial and strategic analysis of each global competitor and one key
regional player
Client Need
Research Approach
17 © 2009 Connect2Consult. All rights reserved. For recipients internal use only
Evaluation of Potential Joint Venture Partners
Our client is a supplier of Greenhouses and associated garden products based out of Europe. It was considering a potential jointventure with a company involved in aluminium extrusion, fabrication, greenhouses manufacturing and other aluminum applications
Our client wanted to source its raw materials from a low cost country like India. They wanted us to support them in understanding the overall Aluminium extrusion industry within India including various players that can be considered for a joint venture. In the second phase our client also wanted us to do supplier benchmarking and provide negotiation support to close the deal with appropriate supplier
In-depth analysis of the aluminium extrusion industry
within India. Generated comprehensive list of 82 players
Player evaluation and short listing based on nature of their business, size of firm, product portfolio, export experience,
quality standards, technology 19players were short listed
Supported our client during initial conversations and
negotiations with the prospective suppliers
Helped our client to zero down on
one vendor
Client Need
Research Approach
© 2009 Connect2Consult. All rights reserved. For recipients internal use only 18
Our Team – Relevant Profiles
Profile 1
Areas of ExpertiseMore than 8 years of experience in Marketing , Quality & Process, Business Planning , Logistics and Supply Chain
EducationMBA from Wigan and Leigh College UK, Six Sigma Green Belt from Motorola University
Profile 3
Areas of ExpertiseMore than 6 years of experience in handling functional domains like Strategic Marketing, Sales, Research and Process Consulting across different verticals IT, Investment Advisory, KPO
EducationMBA from Banasthali University, Rajasthan
Profile 4
Areas of ExpertiseMore than 5 years of experience in sales, marketing and research across sectors including Retail, Financial services, IT and research KPO’s
EducationMBA from Amity Business school, certified financial advisor from AMFI(association of mutual funds in India) and IRDA(insurance regulatory development association)
Profile 2
Areas of ExpertiseOver 6 years of hands-on experience of consulting, business and market research projects like company & industry analysis, licensing, location analysis, investment opportunity assessment, competitive intelligence, and vendor evaluation processes
Industry focus: Pharma, Healthcare, Biotech, Nutraceutical, Food, Education and Retail
EducationPursuing M.S. in Management consulting, a collaborative program run by CDC, India and BITS, Pilani and hold M. Pharmacy from BITS, Pilani
111E/9, Vasant Kunj New Delhi-110070T: 91 98109161390