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Connected Together - Changing The World 1
Welcome
Please mute your lines: “*6” to minimize background noise
We will take questions throughout the presentation.
To pose questions just use the WebEx chat window, ‘raise your hand’ our unmute and jump in.
Look for a follow-up email with link to recording and webinar collateral http://cloudportal.nethope.org/webinars/
Follow-up questions:Clint Cuny - [email protected] Lakshman Manickam - [email protected] Fredrik Winsnes - [email protected]
Connected Together - Changing The World 2
Housekeeping
Maternal Health Care Solution
(To Utilize ICT Enabled Services like IVR, Help Lines & Mobile Apps to enhance health services across the Country)
A CMMI Level 3 & ISO 9001: 2008 Certified Company
Techno Brain Solution Offerings for NetHope
www.technobraingroup.com
The Case for Aid
• About 800 women die from pregnancy- or childbirth-related complications around the world every day.
• In 2010, 287 000 women died during and following pregnancy and childbirth
• Almost all of these deaths occurred in low-resource settings, and most could have been prevented.
• Between 1990 and 2010, the global maternal mortality ratio (i.e. the number of maternal deaths per 100 000 live births) declined by only 3.1% per year, far from the annual decline of 5.5% required to achieve MDG5.
• The high number of maternal deaths in some areas of the world reflects inequities in access to health services, and highlights the gap between rich and poor.
• Almost all maternal deaths (99%) occur in developing countries.
• More than half of these deaths occur in sub-Saharan AfricaConnected Together - Changing The World 4
Techno Brain’s Solutions
Applying Technology for International Development
ICT for Development MEsure- PM&E Maternal Health IVR- Health Management SecuRegister- Beneficiary Identity
Management & Tracking MSecured- Child & Women Rights &
Protection Case Management
Operations Inspire HRM- HR & Payroll Integrated Financial Management
Microsoft, Oracle, SAP Time Sheet Management Vehicle Management
Infrastructure Managed Services ICT Infrastructure Deployment Cloud Computing Office 365
5Connected Together - Changing The World
Techno Brain’s Market Presence
Current Operations: 19Ethiopia, Uganda, Kenya,
Tanzania, Rwanda, Zambia, Malawi, Nigeria, South Sudan, Zimbabwe, Ghana, Mozambique, Lesotho, Swaziland, South Africa, UAE, India, USA, UK
New Expansions: 13
Angola, Burundi, Botswana, Cambodia, Congo, Lao PDR , Mali, Myanmar, Niger, Senegal, Ivory Coast, Togo, Benin
Global Presence
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• Founded in Tanzania in 1997
• Corporate Headquarters: Nairobi, Kenya
• 1100+ Employees
• Growth: 50% YOY, 18 Countries in 16 Years
Connected Together - Changing The World
Maternal Health IVR Solution
• Cloud Based• Subscription, hosted or license model • Features inbound, outbound & emergency calling• Requires only inexpensive mobile telephones• Web access• Provides flexible reporting for M&E & donor reporting• Is the basis for other health services management and reporting
• Chronic disease• HIV• Malaria
7Connected Together - Changing The World
Current Methods to reach Pregnant Women
Challenges using Community Workers, NGO Field Reps or Mid-Wives:
Large Field Cost Availability of Field Staff or Mid Wives
round the Clock Issues of Sustainability, etc.
Challenges using SMS Technology:
Availability of Phone Language Constraints (misperception) Unable to measure impact Additional investment on field as well, etc.
What it does ?
• Reminds• Reports • Connects• Responds
Why this ?
• Transfer Information • Creates Awareness• Saves Lives
Advantages
• Can reach the ones with Phone• Low Field Cost• Centralized Real Time Data
Available8Connected Together - Changing The World
Registration to MIVR System
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Mobile IVR System
Field Officer
Mid Wives
Using her Mobile
Mobile App.
Mobile IVR Portal
IVR System
Collect User Information
- Personal Information- Health Status
Validate Information
- Capture Medical History- Confirm Registration((backend team to confirm registration)
ID Generated:
- Unique Identification ID generated and shared
Connected Together - Changing The World
The IVR Process – Outbound
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System dials out to reach Customer
(3 instance every day till reach)
Initiates IVR
Record Entry with Timestamp & Initiate SMS (if required)
1. Listen to my messages
2. Emergency
3. Enquiry
4. Basic Services (optional)
5. Health Update of a Maternal Women
COLLECT SURVEY DATA thru KEY WORDS & NUM
BER OPTIONS
Connected Together - Changing The World
The IVR Options
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1. Listen to my messages1. Current week (Repeat)2. Previous week 3. Next week4. Record a message 5. Raise assistance request6. Retry Survey
2. Emergency (Auto SMS option)
3. Enquiry1. About Maternal Health Care2. How to check if you are pregnant ?3. If pregnant, what next ?4. Post Maternal Information5. How to save Money in pregnancy ? NHIF 6. Message to NHIF for instant communication7. Registration of fresh request
4. Basic Services (optional)1. Disease based information2. Symptoms & Signs based information3. About HIV health care
5. Health Update of a Maternal Women1. Update her attendance to Health Care Clinic2. Update her current history
Connected Together - Changing The World
Call on Emergency – IVR Process
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Emergency
Multiple Layers of Human Support (Inter Communicated Network)
Benefits:
Integrated Voice Response System, hence understandable to all
Not language dependent Easily customizable by an IT administrator at any
moment Real Time Data Availability Basic M&E Reports with real time access Tool able to collect feedback from the resources Data helps in policy making in the long terms
Can also be used for Chronicle Diseases, HIV Aids Awareness, Antenatal Care & Vaccination alerts, etc.
Connected Together - Changing The World
Maternal Health IVR subscriptions
13Connected Together - Changing The World
Q & A
14Connected Together - Changing The World
Thank You
Lakshman [email protected]+254 733 900 963
Clint [email protected] +1 302 893 0609 (m)888 875 0554
http://technobraingroup.comConnected Together - Changing The World
