Integrate CRM/Contact center

Use the CRM application asthe interface to the contactcenter. Consolidate all info

through one single interface.

Deliver a SuperiorCustomer Service

Information gathered duringthe interaction is available to

all company immediately,allowing a 360º view of

customers in all departments.

Altitude Connector for SAP

The Altitude Connector for SAP is a powerful and easy-to-use solutionthat enabled us to quickly integrate everything into a single application, maximizing the

productivity, not only of the contact center, but also the rest of the departments.

COO, Spanish Communications Provider

Reduce Costs

Reduce integration anddeployment time. Short

training time due to agents working on a

familiar interface increases productivity.

Consolidate Customer Information from theContact Center to All Departments of Your Company

BENEFITS

AUTOMATIC ACTIVITY GENERATION For each interaction, Altitude Xperience

automatically generates a SAPactivity, along a contextualized pop-up.

AUTOMATIC CONSOLIDATIONAutomatically gathers and synchronizes

all information exchanged in all departments of the company

FEATURES

UNIFIED MANAGEMENTHandle all interaction at

the contact center through the SAP CRM application interface.

MULTICHANNELSeamless customer experience for

all interactions, regardless ofchannel or point of contact.

AUTHENTICATION Agents log in to the CRM application

interface and start working seamlesslyon Altitude Xperience.

CAMPAIGN HANDLINGAgents open campaigns and set

ready to start handling interactions.

C O N T A C T U SWWW.ALTITUDE.COM

ONLINE@ALTITUDE.COM

Improve Customer Experience and Operational Efficiency