HELP WANTED

HELP WANTED

HELP WANTED

HELP WANTED

Contact Relationship Management

April 2008 CXR Survey

Agilent TechnologiesAlstom TransportationAmazonAmerican Cancer SocietyAmerican EagleAramarkAstra ZenecaBank of AmericaBausch & Lomb Baxter HealthcareBearingPoint Becton DickinsonBooz AllenBrickman GroupCampbellsCH2MHillComcastCIBCCorningDaVitaDellDeloitteDisneyEdward Jones

EmbarqEnterprise Rent-A-Car

First Command Financial Gartner Gartner InternationalGenesis HealthcareHenry ScheinHerman MillerHoneywellInternational PaperInt’l Truck & EngineJohnson & JohnsonJP Morgan ChaseLillyLimited BrandsMacy’sMicrosoftMilliporeNationwide InsuranceNestle/PurinaPactivPepsiPepsi BottlingPfizerPitney Bowes

RBC FinancialREIRIMRohm & HaasRolls RoyceRSM McGladreySanofi-AventisSchering-PloughSchneider NationalSearsShellStarbucksTexas InstrumentsTime WarnerTycoVale IncoVerizon WirelessWal-MartWashington MutualWegmansWells FargoWhirlpoolWolters KluwerYahoo!

1. List Tools Your Recruiters and Sourcers Use to Keep Track of Any of The Following:

A paper resume received in the interoffice mail from the president’s office.

Search results –a list of 50 people w emails who spoke at conferences in 2007 on a subject related to your company’s technology core.

People who were finalists in the last quarter for more than 1000 jobs but who did not get an offer.

Students at the graduate level- Masters, PhD and MBA who turned down your offers over the last 5 years.

High performers and High potential employees who left during the last 3 years.

People that your Sourcers have contacted for open requisitions who said they are not currently interested in applying but who would like to stay in touch.

……..……..

2. What are (1-3) advantages or challenges in using these tools. 3. ROI?

5. Does your firm have a CRM initiative

6. Is your CRM system a separate application from your ATS

7. What CRM system are you currently Using

7. What CRM system are you currently Using

8. What metrics do you capture…

8. What metrics do you capture…

Majority of “Other” = None

9. Do you have a separate Sourcing team responsible for CRM?

10. Is your sourcing team tied to….

11. Is your sourcing team tied to….

12. What is one Advantage or Disadvantage…

12. What is one Advantage or Disadvantage…

13. What other aspects are worth noting…

13. What other aspects are worth noting…

13. What other aspects are worth noting…