Contents · 2019-09-27 · PC5. maintain general ledger account, journals, cash book accounts including details such as: date of receipt/delivery of commodity quantity of commodity

Contents

1. Introduction and Contacts..…[1]

2. Qualifications Pack……….……...[2]

3. Glossary of Key Terms …………[3]

4. OS Units……………………..…….…..[5]

5. Annexure: Nomenclature for QP & OS…[22]

6. Assessment Criteria……………..[24]

OS describe what

individuals need to do, know and understand in order to carry out a particular job role or function

OS are

performance standards that individuals must achieve when carrying out functions in the workplace, together with specifications of the underpinning knowledge and understanding

Agriculture Skill Council of India, 6th Floor, Building No. 10, GNG Tower, Sector 44, Gurgaon Haryana-122002 Ph: 0124-4814659 E mail: [email protected]

Qualifications Pack – Commodity Account Manager

ces Helpdesk Attendant SECTOR: AGRICULTURE AND ALLIED

SUB-SECTOR: Agriculture Industries

OCCUPATION: Commodity Management

REFERENCE ID: AGR/Q7906

ALIGNED TO: NCO-2015/1324

A Commodity Account Manager is responsible for tracking commodity

transactions and recording information in accounting journals or software.

Brief Job Description: A Commodity Account Manager is responsible for keeping

a track of accounting documents such as invoices, cash receipts etc. pertaining

to commodity transactions and also carrying out transfer of payments.

Personal Attributes: A Commodity Account Manager must have good analytical

skills and numerical abilities. The individual must have good communication and

reading and writing skills.

Introduction

QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR AGRICULTURE AND ALLIED INDUSTRY

Qualifications Pack For Commodity Account Manager

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Qualifications Pack Code AGR/Q7906

Job Role Commodity Account Manager

Credits (NSQF) TBD Version number 1.0

Sector Agriculture and Allied Drafted on 21/01/16

Sub-sector Agriculture Industries Last reviewed on 12/07/17

Occupation Commodity Management

Next review date 10/07/22

NSQC clearance date N/A


Role Description

A Commodity Account Manager is responsible for keeping a track of accounting documents such as invoices, cash receipts etc. pertaining to commodity transactions and also carrying out transfer of payments.

NSQF level Minimum Educational Qualifications Maximum Educational Qualifications

5 Graduate in Commerce Not applicable

Training (Suggested but not mandatory)

1. Basics of Accounting

Minimum Job Entry Age 21 years

Experience Not applicable

Applicable National Occupational Standards (NOS)

Compulsory NOS:

1. AGR/N7918 Maintain accounting documents 2. AGR/N7919 Track accounts and maintain customer relationships 3. AGR/N9911 Adhere to health and safety guidelines at the workplace 4. AGR/N9912 Collaborate with team members and work effectively

Performance Criteria As described in the relevant OS units

Job

Det

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Keywords/Terms Description

Sector Sector is a conglomeration of different business operations having similar businesses and interests. It may also be defined as a distinct subset of the economy whose components share similar characteristics and interests.

Sub-sector Sub-sector is derived from a further breakdown based on the characteristics and interests of its components.

Occupation

Occupation is a set of job roles, which perform similar/related set of functions in an industry.

Function Function is an activity necessary for achieving the key purpose of the sector, occupation, or area of work, which can be carried out by a person or a group of persons. Functions are identified through analysis and form the basis of OS.

Job Role Job role defines a unique set of functions that together form a unique employment opportunity in an organization.

OS

OS specify the standards of performance an individual must achieve when carrying out a function in the workplace, together with the knowledge and understanding they need to meet that standard consistently. Occupational Standards are applicable both in the Indian and global contexts.

Performance Criteria

Performance Criteria are statements that together specify the standard of performance required when carrying out a task.

NOS NOS are Occupational Standards which apply uniquely in the Indian context.

Qualifications Pack Code

Qualifications Pack Code is a unique reference code that identifies a qualifications pack.

Qualifications Pack Qualifications Pack comprises the set of OS, together with the educational, training and other criteria required to perform a job role. A Qualifications Pack is assigned a unique qualification pack code.

Unit Code Unit Code is a unique identifier for an Occupational Standard , which is denoted by an ‘N’

Unit Title Unit Title gives a clear overall statement about what the incumbent should be able to do.

Description Description gives a short summary of the unit content. This would be helpful to anyone searching on a database to verify that this is the appropriate OS they are looking for.

Knowledge and Understanding

Knowledge and Understanding are statements which together specify the technical, generic, professional and organizational specific knowledge that an individual needs in order to perform to the required standard.

Organizational Context

Organizational Context includes the way the organization is structured and how it operates, including the extent of operative knowledge managers have of their relevant areas of responsibility.

Technical Knowledge

Technical Knowledge is the specific knowledge needed to accomplish specific designated responsibilities.

Core Skills or Generic Skills

Core Skills or Generic Skills are a group of skills that are key to learning and working in today's world. These skills are typically needed in any work environment. In the context of the OS, these include communication related skills that are applicable to most job roles.

Def

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Keywords /Terms Description

GAP Good Agricultural Practices

NOS National Occupational Standard

NSQF National Skill Qualification Framework

OS Occupational Standard

PC Performance Criteria

QP Qualification Pack

SSC Sector Skill Council

Acr

on

yms

AGR/N7918

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Maintain accounting documents

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Overview This OS unit is about maintaining all necessary accounting documents.

National Occupational

Standard

AGR/N7918

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Unit Code AGR/N7918

Unit Title (Task)


Description This OS unit is about maintaining all necessary accounting documents

Scope This unit/task covers the following:

Maintain record of accounting documents

Performance Criteria(PC) w.r.t. the Scope

Element Performance Criteria

Maintain record of accounting documents

To be competent, the individual must be able to: PC1. maintain itemized daily record of all purchases and sales of commodities and

contracts PC2. input purchase orders received in the data entry system, with the correct lead

time, quantity, cost, etc. PC3. ensure data entry is done with the correct commodity code and other details PC4. ensure order entries are entered serially into the system containing name of

commodity, date and time of order, name of client, description and value of commodities to be bought and sold, price/rate limit, order number as per trading system

PC5. maintain general ledger account, journals, cash book accounts including details such as:

date of receipt/delivery of commodity

quantity of commodity received/delivered

supplier of commodity PC6. maintain record of all sales and purchases of commodities, including the name

of the commodity and the value of the commodity

PC7. forecast and track key commodity account metrics PC8. maintain an orderly accounting filing system

Knowledge and Understanding (K)

A. Organizational Context (Knowledge of the company / organization and its processes)

The user/individual on the job needs to know and understand: KA1. organization procedures followed for preparation of financial reports and

accounting journals KA2. job responsibilities/duties and standard operating procedures KA3. internal processes such book keeping and accounting systems

B. Technical Knowledge

The user/individual on the job needs to know and understand: KB1. accounting and general mathematical concepts KB2. communication and reporting concepts KB3. time management concepts

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AGR/N7918

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Skills (S)

A. Core Skills/ Generic Skills

Writing Skills

The user/ individual on the job needs to know and understand how to: SA1. make financial reports SA2. make inputs in account books SA3. make bills and receipts

Reading Skills

The user/individual on the job needs to know and understand how to: SA4. read the accounting manual SA5. read the vouchers, bills, receipts, etc.

Oral Communication (Listening and Speaking skills)

The user/individual on the job needs to know and understand how to: SA6. discuss task lists, schedules and activities SA7. attentively listen to and comprehend the information given by the speaker

B. Professional Skills Decision Making

The user/individual on the job needs to know and understand how to: SB1. analyze issues that might arise in day to day tasks through experience and

observation SB2. identify solutions to resolve the issues

Plan and Organize

The user/individual on the job needs to know and understand how to: SB3. plan, prioritize and organize the tasks

Customer Centricity

The user/individual on the job needs to know and understand how to: SB4. plan, prioritize and organize the tasks given SB5. understand customer requirements and respond accordingly

Problem Solving

The user/individual on the job needs to know and understand how to: SB6. identify conflicts and work out solutions

Analytical Thinking

The user/individual on the job needs to know and understand how to: SB7. analyze the data, derive observations

Critical Thinking

The user/individual on the job needs to know and understand how to: SB8. use common sense and make judgments on day to day basis

AGR/N7918

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NOS Version Control

Back to Top

NOS Code AGR/N7918


Industry Agriculture and Allied Drafted on 21/01/16

Industry Sub-sector Agriculture Industries Last reviewed on 12/07/17

Occupation Commodity Management

Next review date 10/07/22

AGR/N7919

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Track accounts and maintain customer relationships ----------------------------------------------------------------------------------------------------------------------------- ----------

Overview This OS unit is about tracking all accounts closely and ensuring customer relationships are maintained.


Standard

AGR/N7919

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Track accounts and maintain customer relationships Unit Code AGR/N7919

Unit Title (Task)

Track accounts and maintain customer relationships

Description This OS unit is about tracking all accounts closely and ensuring customer relationships are maintained.

Scope

This unit/task covers the following:

Track account and maintain key account details

Maintain customer relationships


Element Performance Criteria

Track account and maintain key account details

To be competent, the individual must be able to: PC1. record contract wise deliveries received/tendered PC2. conduct periodic reconciliation of all accounts to ensure accuracy PC3. carry out transfer of payments and issue financial statements as requested PC4. assemble information for external auditors for annual audit PC5. prepare accounting reports on a monthly and quarterly basis PC6. close out the account if and when losses exceed a certain amount and as

directed

Maintain customer relationships

To be competent, the individual must be able to: PC7. develop relationships with key customers PC8. respond to general customer requests on open orders, PO status reports, etc. PC9. monitor new development projects for both new and existing accounts

including working with the research team PC10. coordinate purchase orders between the operations department and the

customer PC11. monitor inventory and shipment details through notifying customer with

updates PC12. maintain thorough understanding of company products, services and features

in order to meet customer needs PC13. ensure a statement of accounts is sent to all clients in physical form on a

periodic basis


A. Organizational Context (Knowledge of the company / organization and its processes)

The user/individual on the job needs to know and understand: KA1. organization guidelines for maintaining customer relationships KA2. job responsibilities/duties KA3. standard procedures for tracking and maintaining key account details

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AGR/N7919

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Track accounts and maintain customer relationships B. Technical Knowledge

The user/individual on the job needs to know and understand: KB1. basic mathematical concepts KB2. basic knowledge of computer and software KB3. data entry procedures KB4. publishing account statements

Skills (S)

A. Core Skills/ Generic Skills

Writing Skills

The user/ individual on the job needs to know and understand how to: SA1. make financial reports

SA2. write financial statements

Reading Skills

The user/individual on the job needs to know and understand how to: SA3. read the accounting manual SA4. read vouchers, bills, receipts, etc.


The user/individual on the job needs to know and understand how to: SA5. discuss task lists, schedules and activities SA6. attentively listen to and comprehend the information given by the speaker

B. Professional Skills Decision Making

The user/individual on the job needs to know and understand how to: SB1. analyze issues that might arise in day to day tasks through experience and

observation SB2. identify solutions to resolve the issues

Plan and Organize

The user/individual on the job needs to know and understand how to: SB3. plan, prioritize and organize the tasks

Customer Centricity

The user/individual on the job needs to know and understand how to: SB4. plan, prioritize and organize the tasks given SB5. understand customer requirements and respond accordingly

Problem Solving

The user/individual on the job needs to know and understand how to: SB6. identify conflicts and work out solutions

Analytical Thinking

The user/individual on the job needs to know and understand how to: SB7. analyze the data, derive the observations

Critical Thinking

The user/individual on the job needs to know and understand how to: SB8. use common sense and make judgments on day to day basis

AGR/N7919

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Track accounts and maintain customer relationships

NOS Version Control

Back to Top

NOS Code AGR/N7919




Occupation Commodity Management Next review date 10/07/22

AGR/N9911

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Adhere to health and safety guidelines at the workplace

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Overview This OS unit is about adhering to workplace hygiene and safety practices and rendering appropriate emergency procedures as and when required.


Standard

AGR/N9911

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Adhere to health and safety guidelines at the workplace Unit Code AGR/N9911

Unit Title

(Task) Adhere to health and safety guidelines at the workplace

Description This OS unit is about adhering to workplace hygiene and safety practices and

rendering appropriate emergency procedures as and when required

Scope This unit /task covers the following:

Adhere to personal hygiene practices and ensure cleanliness around

workplace

Adhere to safety guidelines and render appropriate emergency procedures


Element Performance Criteria \ Skill Set

Adhere to personal

hygiene practices and

ensure cleanliness

around workplace

To be competent, the user / individual on the job must be able to:

PC1. comply with organization’s health and hygiene policies and procedures

PC2. adhere to garbage and trash disposal guidelines

PC3. identify and report poor organizational practices with respect to hygiene and

cleanliness

PC4. ensure personal hygiene as well as grooming and adhere to the dress code of

the organization

PC5. ensure cleanliness of respective workstation at beginning and end of day

PC6. inform reporting manager on personal health issues related to injuries and

infectious diseases

PC7. share knowledge of health and hygiene related guidelines with team members

Adhere to safety

guidelines and render

appropriate

emergency

procedures


PC8. check various areas of the workplace and report leakages, water logging, pests,

fire, etc.

PC9. ensure prevention of accidents and damages at the workplace

PC10. attend fire drills and other safety related workshops organized at the

workplace

PC11. use safety materials or equipments as applicable to the workplace

PC12. follow procedures for dealing with accidents, fires and emergencies, including

communicating location and directions for emergency evacuation

PC13. follow emergency procedures to company standard / workplace requirements

PC14. use emergency equipment in accordance with manufacturers' specifications

and workplace requirements

PC15. administer first aid as and when required

PC16. report details of first aid administered in accordance with workplace

procedures

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AGR/N9911

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Adhere to health and safety guidelines at the workplace Knowledge and Understanding (K)

A. Organizational

Context

The individual on the job needs to know and understand: KA1. general duties under the relevant health and safety legislation

KA2. health and safety guidelines as laid down by the organization

KA3. emergency evacuation and first aid procedures defined by the organization

KA4. different types of breaches in health, safety and security and how and when to

report these

B. Technical

Knowledge

The individual on the job needs to know and understand: KB1. importance of good housekeeping in the workplace

KB2. safe disposal methods for waste

KB3. methods for minimizing environmental damage during work

KB4. personal hygiene and fitness requirements

KB5. evacuation procedures for workers and visitors

KB6. how to summon medical assistance and the emergency services, where

necessary

KB7. how to use the health, safety and accident reporting procedures and the

importance of these

KB8. government agencies in the areas of safety, health and security and their

norms and services

Skills (S)

A. Core Skills/

Generic Skills

Writing Skills

The individual on the job needs to know and understand how to: SA1. report problems to the appropriate personnel in a timely manner

SA2. write descriptions and details about incidents in reports

Reading Skills

The individual on the job needs to know and understand how to: SA3. read equipment manuals and process documents to understand safety

related guidelines

SA4. read internal information documents sent by internal teams


The individual on the job needs to know and understand how to: SA5. effectively communicate with co-workers

SA6. comprehend information shared by experts and senior management

B. Professional Skills

Decision Making

The individual on the job needs to know and understand how to: SB1. identify need of first aid and render it accordingly

Plan and Organize

The individual on the job needs to know and understand how to:

AGR/N9911

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Adhere to health and safety guidelines at the workplace SB2. plan and organize work to meet health and safety requirements

Customer Centricity

The individual on the job needs to know and understand how to: SB3. manage relationships with co-workers and managers may be stressed,

frustrated, confused or angry

Problem Solving

The individual on the job needs to know and understand how to: SB4. apply problem solving techniques in different situations

Analytical Thinking

The individual on the job needs to know and understand how to: SB5. assess situations and identify appropriate control measures

Critical Thinking

The individual on the job needs to know and understand how to: SB6. use common sense and make judgments on day to day basis

SB7. use reasoning skills to identify and resolve basic problems

AGR/N9911

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Adhere to health and safety guidelines at the workplace

NOS Version Control

Back to Top

NOS Code AGR/N9911





AGR/N9912

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Collaborate with team members and work effectively

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Overview This OS unit is about collaborating with team members and working effectively within teams.


Standard

AGR/N9912

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Unit Code AGR/N9912

Unit Title

(Task) Collaborate with team members and work effectively

Description This OS unit is about collaborating with team members and working effectively within

teams.

Scope This unit /task covers the following:

Carry out interactions with reporting manager

Ensure teamwork and coordination with colleagues


Element Performance Criteria \ Skill Set

Carry out interactions

with reporting

manager


PC1. receive instructions from reporting manager on the work to be carried out

PC2. communicate work done/activities performed to the reporting manager as

required

PC3. elicit feedback on work done

PC4. rectify actions/procedures based on feedback given

PC5. escalate any issues and concerns to the reporting manager

PC6. participate in discussions with reporting manager when required

Ensure teamwork and

coordination with

colleagues


PC7. ensure clear and concise communication with the team and colleagues

PC8. plan work and tasks with team members on a regular basis

PC9. share knowledge of processes, techniques with the team

PC10. treat team members with respect and dignity

PC11. demonstrate responsible and disciplined behavior

PC12. adhere to the timeliness of work commitments made to fellow colleagues

PC13. inform colleagues in advance if unable to carry out work commitments, citing

reasons for the same

PC14. address work related issues among the team

PC15. participate in team interaction sessions/activities as and when required

PC16. adhere to organization’s policies and procedures for working with colleagues

PC17. discuss/report any concerns to senior management


A. Organizational Context

The individual on the job needs to know and understand: KA1. guidelines laid down by the organization for working in teams KA2. legislations, standards, policies and procedures applicable to workplace KA3. code of conduct to be followed when working in teams KA4. roles and responsibilities as defined by the organization KA5. authority matrix and the right person to be approached in case of any concerns KA6. delivery standards as defined by the organization

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AGR/N9912

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Collaborate with team members and work effectively B. Technical

Knowledge

The individual on the job needs to know and understand: KB1. types of information to be communicated to/exchanged with colleagues KB2. team problem solving techniques KB3. effective modes of communication within teams KB4. importance of effective communication and relationship building KB5. how to interact with seniors effectively KB6. best practices on working effectively with colleagues

Skills (S)

A. Core Skills/

Generic Skills

Writing Skills

The individual on the job needs to know and understand how to: SA1. report problems to the appropriate personnel in a timely manner

SA2. communicate effectively with teams in writing

Reading Skills

The individual on the job needs to know and understand how to: SA3. read internal information documents sent by internal teams

SA4. read important guidelines, instructions, rules and regulations


The individual on the job needs to know and understand how to: SA5. effectively communicate with co-workers

SA6. comprehend information shared by experts and senior management

B. Professional Skills

Decision Making

The individual on the job needs to know and understand how to: SB1. identify suitable courses of action to be taken on a day to day basis

Plan and Organize

The individual on the job needs to know and understand how to: SB2. plan and organize work to meet targets and deadlines

Customer Centricity

The individual on the job needs to know and understand how to: SB3. manage relationships with co-workers and senior management

Problem Solving

The individual on the job needs to know and understand how to: SB4. apply problem solving techniques in different situations

Analytical Thinking

The individual on the job needs to know and understand how to: SB5. assess situations and identify appropriate control measures

Critical Thinking

The individual on the job needs to know and understand how to: SB6. use common sense and make judgments on day to day basis

SB7. use reasoning skills to identify and resolve basic problems

AGR/N9912

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NOS Version Control

Back to Top

NOS Code AGR/N9912





Qualifications Pack for Commodity Account Manager

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Annexure

Nomenclature for QP and NOS

Qualifications Pack

[ABC]/ Q 0101

Occupational Standard An example of NOS with ‘N’

[ABC] / N 0101

Q denoting Qualifications Pack Occupation (2 numbers)

QP number (2 numbers)

9 characters

N denoting National Occupational Standard Occupation (2 numbers)

OS number (2 numbers)

9 characters

Back to top…

[Insert 3 letter code for SSC]

[Insert 3 letter code for SSC]


Page | 23

The following acronyms/codes have been used in the nomenclature above:

Sub-sector

Range of Occupation

numbers

Agriculture Crop Production 01 – 40

Dairying 41 – 42

Poultry 43 – 44

Animal Husbandry 45 – 48

Fisheries 49 – 51

Agriculture Allied Activities 52 – 60

Forestry, Environment and Renewable Energy

Management

61 - 70

Agriculture Industries 71 – 90

Generic Occupations 96 - 99

Sequence Description Example

Three letters Industry name AGR

Slash / /

Next letter Whether QP or NOS Q or N

Next two numbers Occupation code 01

Next two numbers OS number 01

Note:

The range of occupation numbers have been decided based on the number of existing and

future occupations in a segment

Occupation numbers from 91 – 95 have been intentionally left blank to accommodate any

emerging segment in future


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Compulsory NOS

Total Marks: 400 Marks Allocation

Assessable outcomes Assessment criteria for outcomes Total

Marks Out Of Theory Skills

Practical

1. AGR/N7918 Maintain accounting documents

PC1. maintain itemized daily record of all purchases and sales of commodities and contracts

100 12 4 8

PC2. input purchase orders received in the data entry system, with the correct lead time, quantity, cost, etc.

13 4 9

PC3. ensure data entry is done with the correct commodity code and other details

12 4 8

PC4. ensure order entries are entered serially into the system containing name of commodity, date and time of order, name of client, description and value of commodities to be bought and sold, price/rate limit, order number as per trading system

13 3 10

CRITERIA FOR ASSESSMENT OF TRAINEES


Qualification Pack AGR/Q7906

Sector Skill Council Agriculture Skill Council of India Guidelines for Assessment 1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC 2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC. 3. Assessment will be conducted for all compulsory NOS, as well as the selected elective NOS/set of NOS. OR 3. Assessment will be conducted for all compulsory NOS, as well as the selected optional NOS/set of NOS. 4. Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below) 5. Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/training center based on this criteria 6. To pass the Qualification Pack , every trainee should score a minimum of 70% of aggregate marks to successfully clear the assessment. 7. In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack


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PC5. maintain general ledger account, journals, cash book accounts including details such as:

13 3 10

date of receipt/delivery of commodity

quantity of commodity

received/delivered

supplier of commodity

PC6. maintain record of all sales and purchases of commodities, including the name of the commodity and the value of the commodity

13 4 9

PC7. forecast and track key commodity account metrics

12 4 8

PC8. maintain an orderly accounting filing system 12 4 8

100 30 70

2. AGR/N7919 Track accounts and maintain customer relationships

PC1. record contract wise deliveries received/tendered

100 7 3 4

PC2. conduct periodic reconciliation of all accounts to ensure accuracy

8 3 5

PC3. carry out transfer of payments and issue financial statements as requested

7 3 4

PC4. assemble information for external auditors for annual audit

8 2 6

PC5. prepare accounting reports on a monthly and quarterly basis

8 3 5

PC6. close out the account if and when losses exceed a certain amount and as directed

7 2 5

PC7. develop relationships with key customers

8 2 6

PC8. respond to general customer requests on open orders, PO status reports, etc.

7 2 5

PC9. monitor new development projects for both new and existing accounts including working with the research team

8 2 6

PC10. coordinate purchase orders between the operations department and the customer

8 2 6

PC11. monitor inventory and shipment details through notifying customer with updates

8 2 6

PC12. maintain thorough understanding of company products, services and features in order to meet customer needs

8 2 6


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PC13. ensure a statement of accounts is sent to all clients in physical form on a periodic basis

8 2 6

100 30 70

3. AGR/N9911 Adhere to health and safety guidelines at the workplace

PC1. comply with organization’s health and hygiene policies and procedures

100 6 2 4

PC2. adhere to garbage and trash disposal guidelines

6 1 5

PC3. identify and report poor organizational practices with respect to hygiene and cleanliness

7 2 5

PC4. ensure personal hygiene as well as grooming and adhere to the dress code of the organization

6 2 4

PC5. ensure cleanliness of respective workstation at beginning and end of day

6 2 4

PC6. inform reporting manager on personal health issues related to injuries and infectious diseases

7 2 5

PC7. share knowledge of health and hygiene related guidelines with team members

6 2 4

PC8. check various areas of the workplace and report leakages, water logging, pests, fire, etc.

6 2 4

PC9. ensure prevention of accidents and damages at the workplace

6 2 4

PC10. attend fire drills and other safety related workshops organized at the workplace

6 1 5

PC11. use safety materials or equipments as applicable to the workplace

6 2 4

PC12. follow procedures for dealing with accidents, fires and emergencies, including communicating location and directions for emergency evacuation

7 2 5

PC13. follow emergency procedures to company standard / workplace requirements

6 2 4

PC14. use emergency equipment in accordance with manufacturers' specifications and workplace requirements

7 2 5

PC15. administer first aid as and when required

6 2 4

PC16. report details of first aid administered in accordance with workplace procedures

6 2 4

100 30 70

4.AGR/N9912: Collaborate with team

PC1. receive instructions from reporting

manager on the work to be carried

100 6 2 4


Page | 27

members and work effectively

out

PC2. communicate work done/activities

performed to the reporting manager

as required

6 2 4

PC3. elicit feedback on work done 6 2 4

PC4. rectify actions/procedures based on

feedback given

6 2 4

PC5. escalate any issues and concerns to

the reporting manager

6 2 4

PC6. participate in discussions with

reporting manager when required

5 1 4

PC7. ensure clear and concise

communication with the team and

colleagues

6 2 4

PC8. plan work and tasks with team

members on a regular basis

6 2 4

PC9. share knowledge of processes,

techniques with the team

6 2 4

PC10. treat team members with respect

and dignity

6 1 5

PC11. demonstrate responsible and

disciplined behavior

6 1 5

PC12. adhere to the timeliness of work

commitments made to fellow

colleagues

5 2 3

PC13. inform colleagues in advance if

unable to carry out work

commitments, citing reasons for the

same

6 2 4

PC14. address work related issues among

the team

6 2 4

PC15. participate in team interaction

sessions/activities as and when

required

6 1 5


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PC16. adhere to organization’s policies and

procedures for working with

colleagues

6 2 4

PC17. discuss/report any concerns to senior

management

6 2 4

100 30 70

Documents

Contents · 2019-09-27 · PC5. maintain general ledger account, journals, cash book accounts including details such as: date of receipt/delivery of commodity quantity of commodity