Contents
1. Introduction and Contacts..…[1]
2. Qualifications Pack……….……...[2]
3. Glossary of Key Terms …………[3]
4. OS Units……………………..…….…..[5]
5. Annexure: Nomenclature for QP & OS…[22]
6. Assessment Criteria……………..[24]
OS describe what
individuals need to do, know and understand in order to carry out a particular job role or function
OS are
performance standards that individuals must achieve when carrying out functions in the workplace, together with specifications of the underpinning knowledge and understanding
Agriculture Skill Council of India, 6th Floor, Building No. 10, GNG Tower, Sector 44, Gurgaon Haryana-122002 Ph: 0124-4814659 E mail: [email protected]
Qualifications Pack – Commodity Account Manager
ces Helpdesk Attendant SECTOR: AGRICULTURE AND ALLIED
SUB-SECTOR: Agriculture Industries
OCCUPATION: Commodity Management
REFERENCE ID: AGR/Q7906
ALIGNED TO: NCO-2015/1324
A Commodity Account Manager is responsible for tracking commodity
transactions and recording information in accounting journals or software.
Brief Job Description: A Commodity Account Manager is responsible for keeping
a track of accounting documents such as invoices, cash receipts etc. pertaining
to commodity transactions and also carrying out transfer of payments.
Personal Attributes: A Commodity Account Manager must have good analytical
skills and numerical abilities. The individual must have good communication and
reading and writing skills.
Introduction
QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR AGRICULTURE AND ALLIED INDUSTRY
Qualifications Pack For Commodity Account Manager
Page | 2
Qualifications Pack Code AGR/Q7906
Job Role Commodity Account Manager
Credits (NSQF) TBD Version number 1.0
Sector Agriculture and Allied Drafted on 21/01/16
Sub-sector Agriculture Industries Last reviewed on 12/07/17
Occupation Commodity Management
Next review date 10/07/22
NSQC clearance date N/A
Job Role Commodity Account Manager
Role Description
A Commodity Account Manager is responsible for keeping a track of accounting documents such as invoices, cash receipts etc. pertaining to commodity transactions and also carrying out transfer of payments.
NSQF level Minimum Educational Qualifications Maximum Educational Qualifications
5 Graduate in Commerce Not applicable
Training (Suggested but not mandatory)
1. Basics of Accounting
Minimum Job Entry Age 21 years
Experience Not applicable
Applicable National Occupational Standards (NOS)
Compulsory NOS:
1. AGR/N7918 Maintain accounting documents 2. AGR/N7919 Track accounts and maintain customer relationships 3. AGR/N9911 Adhere to health and safety guidelines at the workplace 4. AGR/N9912 Collaborate with team members and work effectively
Performance Criteria As described in the relevant OS units
Job
Det
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Qualifications Pack For Commodity Account Manager
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Keywords/Terms Description
Sector Sector is a conglomeration of different business operations having similar businesses and interests. It may also be defined as a distinct subset of the economy whose components share similar characteristics and interests.
Sub-sector Sub-sector is derived from a further breakdown based on the characteristics and interests of its components.
Occupation
Occupation is a set of job roles, which perform similar/related set of functions in an industry.
Function Function is an activity necessary for achieving the key purpose of the sector, occupation, or area of work, which can be carried out by a person or a group of persons. Functions are identified through analysis and form the basis of OS.
Job Role Job role defines a unique set of functions that together form a unique employment opportunity in an organization.
OS
OS specify the standards of performance an individual must achieve when carrying out a function in the workplace, together with the knowledge and understanding they need to meet that standard consistently. Occupational Standards are applicable both in the Indian and global contexts.
Performance Criteria
Performance Criteria are statements that together specify the standard of performance required when carrying out a task.
NOS NOS are Occupational Standards which apply uniquely in the Indian context.
Qualifications Pack Code
Qualifications Pack Code is a unique reference code that identifies a qualifications pack.
Qualifications Pack Qualifications Pack comprises the set of OS, together with the educational, training and other criteria required to perform a job role. A Qualifications Pack is assigned a unique qualification pack code.
Unit Code Unit Code is a unique identifier for an Occupational Standard , which is denoted by an ‘N’
Unit Title Unit Title gives a clear overall statement about what the incumbent should be able to do.
Description Description gives a short summary of the unit content. This would be helpful to anyone searching on a database to verify that this is the appropriate OS they are looking for.
Knowledge and Understanding
Knowledge and Understanding are statements which together specify the technical, generic, professional and organizational specific knowledge that an individual needs in order to perform to the required standard.
Organizational Context
Organizational Context includes the way the organization is structured and how it operates, including the extent of operative knowledge managers have of their relevant areas of responsibility.
Technical Knowledge
Technical Knowledge is the specific knowledge needed to accomplish specific designated responsibilities.
Core Skills or Generic Skills
Core Skills or Generic Skills are a group of skills that are key to learning and working in today's world. These skills are typically needed in any work environment. In the context of the OS, these include communication related skills that are applicable to most job roles.
Def
init
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Qualifications Pack For Commodity Account Manager
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Keywords /Terms Description
GAP Good Agricultural Practices
NOS National Occupational Standard
NSQF National Skill Qualification Framework
OS Occupational Standard
PC Performance Criteria
QP Qualification Pack
SSC Sector Skill Council
Acr
on
yms
AGR/N7918
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Maintain accounting documents
----------------------------------------------------------------------------------------------------------------------------- ----------
Overview This OS unit is about maintaining all necessary accounting documents.
National Occupational
Standard
AGR/N7918
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Maintain accounting documents
Unit Code AGR/N7918
Unit Title (Task)
Maintain accounting documents
Description This OS unit is about maintaining all necessary accounting documents
Scope This unit/task covers the following:
Maintain record of accounting documents
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria
Maintain record of accounting documents
To be competent, the individual must be able to: PC1. maintain itemized daily record of all purchases and sales of commodities and
contracts PC2. input purchase orders received in the data entry system, with the correct lead
time, quantity, cost, etc. PC3. ensure data entry is done with the correct commodity code and other details PC4. ensure order entries are entered serially into the system containing name of
commodity, date and time of order, name of client, description and value of commodities to be bought and sold, price/rate limit, order number as per trading system
PC5. maintain general ledger account, journals, cash book accounts including details such as:
date of receipt/delivery of commodity
quantity of commodity received/delivered
supplier of commodity PC6. maintain record of all sales and purchases of commodities, including the name
of the commodity and the value of the commodity
PC7. forecast and track key commodity account metrics PC8. maintain an orderly accounting filing system
Knowledge and Understanding (K)
A. Organizational Context (Knowledge of the company / organization and its processes)
The user/individual on the job needs to know and understand: KA1. organization procedures followed for preparation of financial reports and
accounting journals KA2. job responsibilities/duties and standard operating procedures KA3. internal processes such book keeping and accounting systems
B. Technical Knowledge
The user/individual on the job needs to know and understand: KB1. accounting and general mathematical concepts KB2. communication and reporting concepts KB3. time management concepts
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AGR/N7918
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Maintain accounting documents
Skills (S)
A. Core Skills/ Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to: SA1. make financial reports SA2. make inputs in account books SA3. make bills and receipts
Reading Skills
The user/individual on the job needs to know and understand how to: SA4. read the accounting manual SA5. read the vouchers, bills, receipts, etc.
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA6. discuss task lists, schedules and activities SA7. attentively listen to and comprehend the information given by the speaker
B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to: SB1. analyze issues that might arise in day to day tasks through experience and
observation SB2. identify solutions to resolve the issues
Plan and Organize
The user/individual on the job needs to know and understand how to: SB3. plan, prioritize and organize the tasks
Customer Centricity
The user/individual on the job needs to know and understand how to: SB4. plan, prioritize and organize the tasks given SB5. understand customer requirements and respond accordingly
Problem Solving
The user/individual on the job needs to know and understand how to: SB6. identify conflicts and work out solutions
Analytical Thinking
The user/individual on the job needs to know and understand how to: SB7. analyze the data, derive observations
Critical Thinking
The user/individual on the job needs to know and understand how to: SB8. use common sense and make judgments on day to day basis
AGR/N7918
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Maintain accounting documents
NOS Version Control
Back to Top
NOS Code AGR/N7918
Credits (NSQF) TBD Version number 1.0
Industry Agriculture and Allied Drafted on 21/01/16
Industry Sub-sector Agriculture Industries Last reviewed on 12/07/17
Occupation Commodity Management
Next review date 10/07/22
AGR/N7919
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Track accounts and maintain customer relationships ----------------------------------------------------------------------------------------------------------------------------- ----------
Overview This OS unit is about tracking all accounts closely and ensuring customer relationships are maintained.
National Occupational
Standard
AGR/N7919
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Track accounts and maintain customer relationships Unit Code AGR/N7919
Unit Title (Task)
Track accounts and maintain customer relationships
Description This OS unit is about tracking all accounts closely and ensuring customer relationships are maintained.
Scope
This unit/task covers the following:
Track account and maintain key account details
Maintain customer relationships
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria
Track account and maintain key account details
To be competent, the individual must be able to: PC1. record contract wise deliveries received/tendered PC2. conduct periodic reconciliation of all accounts to ensure accuracy PC3. carry out transfer of payments and issue financial statements as requested PC4. assemble information for external auditors for annual audit PC5. prepare accounting reports on a monthly and quarterly basis PC6. close out the account if and when losses exceed a certain amount and as
directed
Maintain customer relationships
To be competent, the individual must be able to: PC7. develop relationships with key customers PC8. respond to general customer requests on open orders, PO status reports, etc. PC9. monitor new development projects for both new and existing accounts
including working with the research team PC10. coordinate purchase orders between the operations department and the
customer PC11. monitor inventory and shipment details through notifying customer with
updates PC12. maintain thorough understanding of company products, services and features
in order to meet customer needs PC13. ensure a statement of accounts is sent to all clients in physical form on a
periodic basis
Knowledge and Understanding (K)
A. Organizational Context (Knowledge of the company / organization and its processes)
The user/individual on the job needs to know and understand: KA1. organization guidelines for maintaining customer relationships KA2. job responsibilities/duties KA3. standard procedures for tracking and maintaining key account details
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AGR/N7919
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Track accounts and maintain customer relationships B. Technical Knowledge
The user/individual on the job needs to know and understand: KB1. basic mathematical concepts KB2. basic knowledge of computer and software KB3. data entry procedures KB4. publishing account statements
Skills (S)
A. Core Skills/ Generic Skills
Writing Skills
The user/ individual on the job needs to know and understand how to: SA1. make financial reports
SA2. write financial statements
Reading Skills
The user/individual on the job needs to know and understand how to: SA3. read the accounting manual SA4. read vouchers, bills, receipts, etc.
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to: SA5. discuss task lists, schedules and activities SA6. attentively listen to and comprehend the information given by the speaker
B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to: SB1. analyze issues that might arise in day to day tasks through experience and
observation SB2. identify solutions to resolve the issues
Plan and Organize
The user/individual on the job needs to know and understand how to: SB3. plan, prioritize and organize the tasks
Customer Centricity
The user/individual on the job needs to know and understand how to: SB4. plan, prioritize and organize the tasks given SB5. understand customer requirements and respond accordingly
Problem Solving
The user/individual on the job needs to know and understand how to: SB6. identify conflicts and work out solutions
Analytical Thinking
The user/individual on the job needs to know and understand how to: SB7. analyze the data, derive the observations
Critical Thinking
The user/individual on the job needs to know and understand how to: SB8. use common sense and make judgments on day to day basis
AGR/N7919
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Track accounts and maintain customer relationships
NOS Version Control
Back to Top
NOS Code AGR/N7919
Credits (NSQF) TBD Version number 1.0
Industry Agriculture and Allied Drafted on 21/01/16
Industry Sub-sector Agriculture Industries Last reviewed on 12/07/17
Occupation Commodity Management Next review date 10/07/22
AGR/N9911
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Adhere to health and safety guidelines at the workplace
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Overview This OS unit is about adhering to workplace hygiene and safety practices and rendering appropriate emergency procedures as and when required.
National Occupational
Standard
AGR/N9911
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Adhere to health and safety guidelines at the workplace Unit Code AGR/N9911
Unit Title
(Task) Adhere to health and safety guidelines at the workplace
Description This OS unit is about adhering to workplace hygiene and safety practices and
rendering appropriate emergency procedures as and when required
Scope This unit /task covers the following:
Adhere to personal hygiene practices and ensure cleanliness around
workplace
Adhere to safety guidelines and render appropriate emergency procedures
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria \ Skill Set
Adhere to personal
hygiene practices and
ensure cleanliness
around workplace
To be competent, the user / individual on the job must be able to:
PC1. comply with organization’s health and hygiene policies and procedures
PC2. adhere to garbage and trash disposal guidelines
PC3. identify and report poor organizational practices with respect to hygiene and
cleanliness
PC4. ensure personal hygiene as well as grooming and adhere to the dress code of
the organization
PC5. ensure cleanliness of respective workstation at beginning and end of day
PC6. inform reporting manager on personal health issues related to injuries and
infectious diseases
PC7. share knowledge of health and hygiene related guidelines with team members
Adhere to safety
guidelines and render
appropriate
emergency
procedures
To be competent, the user / individual on the job must be able to:
PC8. check various areas of the workplace and report leakages, water logging, pests,
fire, etc.
PC9. ensure prevention of accidents and damages at the workplace
PC10. attend fire drills and other safety related workshops organized at the
workplace
PC11. use safety materials or equipments as applicable to the workplace
PC12. follow procedures for dealing with accidents, fires and emergencies, including
communicating location and directions for emergency evacuation
PC13. follow emergency procedures to company standard / workplace requirements
PC14. use emergency equipment in accordance with manufacturers' specifications
and workplace requirements
PC15. administer first aid as and when required
PC16. report details of first aid administered in accordance with workplace
procedures
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AGR/N9911
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Adhere to health and safety guidelines at the workplace Knowledge and Understanding (K)
A. Organizational
Context
The individual on the job needs to know and understand: KA1. general duties under the relevant health and safety legislation
KA2. health and safety guidelines as laid down by the organization
KA3. emergency evacuation and first aid procedures defined by the organization
KA4. different types of breaches in health, safety and security and how and when to
report these
B. Technical
Knowledge
The individual on the job needs to know and understand: KB1. importance of good housekeeping in the workplace
KB2. safe disposal methods for waste
KB3. methods for minimizing environmental damage during work
KB4. personal hygiene and fitness requirements
KB5. evacuation procedures for workers and visitors
KB6. how to summon medical assistance and the emergency services, where
necessary
KB7. how to use the health, safety and accident reporting procedures and the
importance of these
KB8. government agencies in the areas of safety, health and security and their
norms and services
Skills (S)
A. Core Skills/
Generic Skills
Writing Skills
The individual on the job needs to know and understand how to: SA1. report problems to the appropriate personnel in a timely manner
SA2. write descriptions and details about incidents in reports
Reading Skills
The individual on the job needs to know and understand how to: SA3. read equipment manuals and process documents to understand safety
related guidelines
SA4. read internal information documents sent by internal teams
Oral Communication (Listening and Speaking skills)
The individual on the job needs to know and understand how to: SA5. effectively communicate with co-workers
SA6. comprehend information shared by experts and senior management
B. Professional Skills
Decision Making
The individual on the job needs to know and understand how to: SB1. identify need of first aid and render it accordingly
Plan and Organize
The individual on the job needs to know and understand how to:
AGR/N9911
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Adhere to health and safety guidelines at the workplace SB2. plan and organize work to meet health and safety requirements
Customer Centricity
The individual on the job needs to know and understand how to: SB3. manage relationships with co-workers and managers may be stressed,
frustrated, confused or angry
Problem Solving
The individual on the job needs to know and understand how to: SB4. apply problem solving techniques in different situations
Analytical Thinking
The individual on the job needs to know and understand how to: SB5. assess situations and identify appropriate control measures
Critical Thinking
The individual on the job needs to know and understand how to: SB6. use common sense and make judgments on day to day basis
SB7. use reasoning skills to identify and resolve basic problems
AGR/N9911
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Adhere to health and safety guidelines at the workplace
NOS Version Control
Back to Top
NOS Code AGR/N9911
Credits (NSQF) TBD Version number 1.0
Industry Agriculture and Allied Drafted on 21/01/16
Industry Sub-sector Agriculture Industries Last reviewed on 12/07/17
Occupation Commodity Management Next review date 10/07/22
AGR/N9912
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Collaborate with team members and work effectively
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Overview This OS unit is about collaborating with team members and working effectively within teams.
National Occupational
Standard
AGR/N9912
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Collaborate with team members and work effectively
Unit Code AGR/N9912
Unit Title
(Task) Collaborate with team members and work effectively
Description This OS unit is about collaborating with team members and working effectively within
teams.
Scope This unit /task covers the following:
Carry out interactions with reporting manager
Ensure teamwork and coordination with colleagues
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria \ Skill Set
Carry out interactions
with reporting
manager
To be competent, the user / individual on the job must be able to:
PC1. receive instructions from reporting manager on the work to be carried out
PC2. communicate work done/activities performed to the reporting manager as
required
PC3. elicit feedback on work done
PC4. rectify actions/procedures based on feedback given
PC5. escalate any issues and concerns to the reporting manager
PC6. participate in discussions with reporting manager when required
Ensure teamwork and
coordination with
colleagues
To be competent, the user / individual on the job must be able to:
PC7. ensure clear and concise communication with the team and colleagues
PC8. plan work and tasks with team members on a regular basis
PC9. share knowledge of processes, techniques with the team
PC10. treat team members with respect and dignity
PC11. demonstrate responsible and disciplined behavior
PC12. adhere to the timeliness of work commitments made to fellow colleagues
PC13. inform colleagues in advance if unable to carry out work commitments, citing
reasons for the same
PC14. address work related issues among the team
PC15. participate in team interaction sessions/activities as and when required
PC16. adhere to organization’s policies and procedures for working with colleagues
PC17. discuss/report any concerns to senior management
Knowledge and Understanding (K)
A. Organizational Context
The individual on the job needs to know and understand: KA1. guidelines laid down by the organization for working in teams KA2. legislations, standards, policies and procedures applicable to workplace KA3. code of conduct to be followed when working in teams KA4. roles and responsibilities as defined by the organization KA5. authority matrix and the right person to be approached in case of any concerns KA6. delivery standards as defined by the organization
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AGR/N9912
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Collaborate with team members and work effectively B. Technical
Knowledge
The individual on the job needs to know and understand: KB1. types of information to be communicated to/exchanged with colleagues KB2. team problem solving techniques KB3. effective modes of communication within teams KB4. importance of effective communication and relationship building KB5. how to interact with seniors effectively KB6. best practices on working effectively with colleagues
Skills (S)
A. Core Skills/
Generic Skills
Writing Skills
The individual on the job needs to know and understand how to: SA1. report problems to the appropriate personnel in a timely manner
SA2. communicate effectively with teams in writing
Reading Skills
The individual on the job needs to know and understand how to: SA3. read internal information documents sent by internal teams
SA4. read important guidelines, instructions, rules and regulations
Oral Communication (Listening and Speaking skills)
The individual on the job needs to know and understand how to: SA5. effectively communicate with co-workers
SA6. comprehend information shared by experts and senior management
B. Professional Skills
Decision Making
The individual on the job needs to know and understand how to: SB1. identify suitable courses of action to be taken on a day to day basis
Plan and Organize
The individual on the job needs to know and understand how to: SB2. plan and organize work to meet targets and deadlines
Customer Centricity
The individual on the job needs to know and understand how to: SB3. manage relationships with co-workers and senior management
Problem Solving
The individual on the job needs to know and understand how to: SB4. apply problem solving techniques in different situations
Analytical Thinking
The individual on the job needs to know and understand how to: SB5. assess situations and identify appropriate control measures
Critical Thinking
The individual on the job needs to know and understand how to: SB6. use common sense and make judgments on day to day basis
SB7. use reasoning skills to identify and resolve basic problems
AGR/N9912
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Collaborate with team members and work effectively
NOS Version Control
Back to Top
NOS Code AGR/N9912
Credits (NSQF) TBD Version number 1.0
Industry Agriculture and Allied Drafted on 21/01/16
Industry Sub-sector Agriculture Industries Last reviewed on 12/07/17
Occupation Commodity Management Next review date 10/07/22
Qualifications Pack for Commodity Account Manager
Page | 22
Annexure
Nomenclature for QP and NOS
Qualifications Pack
[ABC]/ Q 0101
Occupational Standard An example of NOS with ‘N’
[ABC] / N 0101
Q denoting Qualifications Pack Occupation (2 numbers)
QP number (2 numbers)
9 characters
N denoting National Occupational Standard Occupation (2 numbers)
OS number (2 numbers)
9 characters
Back to top…
[Insert 3 letter code for SSC]
[Insert 3 letter code for SSC]
Qualifications Pack for Commodity Account Manager
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The following acronyms/codes have been used in the nomenclature above:
Sub-sector
Range of Occupation
numbers
Agriculture Crop Production 01 – 40
Dairying 41 – 42
Poultry 43 – 44
Animal Husbandry 45 – 48
Fisheries 49 – 51
Agriculture Allied Activities 52 – 60
Forestry, Environment and Renewable Energy
Management
61 - 70
Agriculture Industries 71 – 90
Generic Occupations 96 - 99
Sequence Description Example
Three letters Industry name AGR
Slash / /
Next letter Whether QP or NOS Q or N
Next two numbers Occupation code 01
Next two numbers OS number 01
Note:
The range of occupation numbers have been decided based on the number of existing and
future occupations in a segment
Occupation numbers from 91 – 95 have been intentionally left blank to accommodate any
emerging segment in future
Qualifications Pack for Commodity Account Manager
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Compulsory NOS
Total Marks: 400 Marks Allocation
Assessable outcomes Assessment criteria for outcomes Total
Marks Out Of Theory Skills
Practical
1. AGR/N7918 Maintain accounting documents
PC1. maintain itemized daily record of all purchases and sales of commodities and contracts
100 12 4 8
PC2. input purchase orders received in the data entry system, with the correct lead time, quantity, cost, etc.
13 4 9
PC3. ensure data entry is done with the correct commodity code and other details
12 4 8
PC4. ensure order entries are entered serially into the system containing name of commodity, date and time of order, name of client, description and value of commodities to be bought and sold, price/rate limit, order number as per trading system
13 3 10
CRITERIA FOR ASSESSMENT OF TRAINEES
Job Role Commodity Account Manager
Qualification Pack AGR/Q7906
Sector Skill Council Agriculture Skill Council of India Guidelines for Assessment 1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC 2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC. 3. Assessment will be conducted for all compulsory NOS, as well as the selected elective NOS/set of NOS. OR 3. Assessment will be conducted for all compulsory NOS, as well as the selected optional NOS/set of NOS. 4. Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below) 5. Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/training center based on this criteria 6. To pass the Qualification Pack , every trainee should score a minimum of 70% of aggregate marks to successfully clear the assessment. 7. In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack
Qualifications Pack for Commodity Account Manager
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PC5. maintain general ledger account, journals, cash book accounts including details such as:
13 3 10
date of receipt/delivery of commodity
quantity of commodity
received/delivered
supplier of commodity
PC6. maintain record of all sales and purchases of commodities, including the name of the commodity and the value of the commodity
13 4 9
PC7. forecast and track key commodity account metrics
12 4 8
PC8. maintain an orderly accounting filing system 12 4 8
100 30 70
2. AGR/N7919 Track accounts and maintain customer relationships
PC1. record contract wise deliveries received/tendered
100 7 3 4
PC2. conduct periodic reconciliation of all accounts to ensure accuracy
8 3 5
PC3. carry out transfer of payments and issue financial statements as requested
7 3 4
PC4. assemble information for external auditors for annual audit
8 2 6
PC5. prepare accounting reports on a monthly and quarterly basis
8 3 5
PC6. close out the account if and when losses exceed a certain amount and as directed
7 2 5
PC7. develop relationships with key customers
8 2 6
PC8. respond to general customer requests on open orders, PO status reports, etc.
7 2 5
PC9. monitor new development projects for both new and existing accounts including working with the research team
8 2 6
PC10. coordinate purchase orders between the operations department and the customer
8 2 6
PC11. monitor inventory and shipment details through notifying customer with updates
8 2 6
PC12. maintain thorough understanding of company products, services and features in order to meet customer needs
8 2 6
Qualifications Pack for Commodity Account Manager
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PC13. ensure a statement of accounts is sent to all clients in physical form on a periodic basis
8 2 6
100 30 70
3. AGR/N9911 Adhere to health and safety guidelines at the workplace
PC1. comply with organization’s health and hygiene policies and procedures
100 6 2 4
PC2. adhere to garbage and trash disposal guidelines
6 1 5
PC3. identify and report poor organizational practices with respect to hygiene and cleanliness
7 2 5
PC4. ensure personal hygiene as well as grooming and adhere to the dress code of the organization
6 2 4
PC5. ensure cleanliness of respective workstation at beginning and end of day
6 2 4
PC6. inform reporting manager on personal health issues related to injuries and infectious diseases
7 2 5
PC7. share knowledge of health and hygiene related guidelines with team members
6 2 4
PC8. check various areas of the workplace and report leakages, water logging, pests, fire, etc.
6 2 4
PC9. ensure prevention of accidents and damages at the workplace
6 2 4
PC10. attend fire drills and other safety related workshops organized at the workplace
6 1 5
PC11. use safety materials or equipments as applicable to the workplace
6 2 4
PC12. follow procedures for dealing with accidents, fires and emergencies, including communicating location and directions for emergency evacuation
7 2 5
PC13. follow emergency procedures to company standard / workplace requirements
6 2 4
PC14. use emergency equipment in accordance with manufacturers' specifications and workplace requirements
7 2 5
PC15. administer first aid as and when required
6 2 4
PC16. report details of first aid administered in accordance with workplace procedures
6 2 4
100 30 70
4.AGR/N9912: Collaborate with team
PC1. receive instructions from reporting
manager on the work to be carried
100 6 2 4
Qualifications Pack for Commodity Account Manager
Page | 27
members and work effectively
out
PC2. communicate work done/activities
performed to the reporting manager
as required
6 2 4
PC3. elicit feedback on work done 6 2 4
PC4. rectify actions/procedures based on
feedback given
6 2 4
PC5. escalate any issues and concerns to
the reporting manager
6 2 4
PC6. participate in discussions with
reporting manager when required
5 1 4
PC7. ensure clear and concise
communication with the team and
colleagues
6 2 4
PC8. plan work and tasks with team
members on a regular basis
6 2 4
PC9. share knowledge of processes,
techniques with the team
6 2 4
PC10. treat team members with respect
and dignity
6 1 5
PC11. demonstrate responsible and
disciplined behavior
6 1 5
PC12. adhere to the timeliness of work
commitments made to fellow
colleagues
5 2 3
PC13. inform colleagues in advance if
unable to carry out work
commitments, citing reasons for the
same
6 2 4
PC14. address work related issues among
the team
6 2 4
PC15. participate in team interaction
sessions/activities as and when
required
6 1 5
Qualifications Pack for Commodity Account Manager
Page | 28
PC16. adhere to organization’s policies and
procedures for working with
colleagues
6 2 4
PC17. discuss/report any concerns to senior
management
6 2 4
100 30 70