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Coordinator Competencies:

What's Needed for

Effective Leadership

Tracy (T.J.) BeMent

NADCP Annual Training Conference

July 10,2017

Washington,DC

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Strengthening Court Professionals

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Leadership and Excellence

Question:

What is your #1 tip (or advice)

to others about

LEADERSHIP and EXCELLENCE?

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Leadership

ØWhat are some qualities?

ØWhat are some traits?

ØWhat is the difference

between qualities and traits?

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What is Excellence?

Excellence

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Court Administrator Competencies

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The Leadership Puzzle

How to be a great court leader

Court

Leaders

Innovator

Communicator

Strategist

Motivator

Diagnostician

Collaborator

Statesman

Visionary

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Purposes & Responsibilities

✓Describe why courts exist and the major

purposes that courts carry out

✓Takeaway – Knowledge of court

purposes, processes and outcomes

✓Define the values, foundation, and

historical perspectives underlying the

American court system

✓Takeaway – Understand the role,

purpose and establishment of courts

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Purposes & Responsibilities

✓ Identify trends in court reform and pressures forcing the courts

to change and expand.

✓ Takeaway – Familiarity with current trends, emerging

research, and ability to relate to current court operations

✓ Explore quality court management concepts, accountability

measures, and efficient processes in executing the role of courts

in society

✓ Takeaway – Comfort in learning about new concepts, and

willingness to apply accountability practices to one’s own

court

✓ Articulate the practical impact and relevance of the purposes

and responsibilities of courts to their jurisdiction, day-to-day

court operations, and theirjob

✓ Takeaway – Understand the purposes and ability to relate to

actual court operations

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Public Trust and Confidence

✓ Describe the importance of public trust and confidence to the

credibility of judicial branch

✓ Takeaway – Familiarity with how public

opinions/perceptions affect the credibility of the court

and judicial branch

✓ Document the ways that transparent and consistent application

of court procedures, as well as the timely resolution of cases,

enhances public trust and confidence✓ Takeaway – Understand the elements of public trust, and

familiarity with court processes/practices

✓ Identify the inherent connections between public trust and

confidence and the principles of procedural fairness✓ Takeaway – Knowledge of elements of public trust and

proceduraljustice

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Public Trust and Confidence

✓Demonstrate the ways that local courts

assess public trust and confidence

✓Takeaway – Knowledge of court

practices and processes

✓Assess the level of public trust and

confidence in your local jurisdiction

ü Takeaway – Ability toobtain

information about public opinions

and knowledge of elements that

contribute to public opinions

(customer service, fairness, access)

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Caseflow andWorkflow

✓ Define the purpose of courts

✓ Takeaway – Know court purposes and how

they relate to caseflow

✓ Map caseflow from a systemic perspective

✓ Takeaway – Familiarity with case

processing steps and ability to describe

✓ Complete a detailed, systemwide evaluation of

caseflow management strengths and weaknesses

ü Takeaway – Know current caseflow

practices and willingness to scrutinize,

assess, and evaluate it against proven best

practices

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Operations Management

✓ Create and produce a program plan for a

specialty court, to include program goals and

objectives, partners and collaborators needed,

and measurable program outcomes

✓ Takeaway – Skills in communicating (orally

and in writing) about program objectives,

benefits and performance measures

✓ Assess which performance measures or metrics

are needed to document and report on the

business outcomes of the Operations

Management elements

✓ Takeaway – Understand court operations

and familiarity with best practices in

performance measurement

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Public Relations

✓ Design media strategies for hypothetical

situations using new tools and criteria

✓ Takeaway – Ability to conceptualize and

create new methods

✓ Design a publicity campaign demonstrating

knowledge of methods of communicating

through news media, social media, andpublic

outreach methods

✓ Takeaway – Familiar with court

operations and areas of importance to

the public, media and users of social

media

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Educational Development

✓ Demonstrate decision-making ability regarding education as

a tool for growth

✓ Takeaway – Understand the role of education and

needs of judges, executives and staff for education

offerings, and job performance

✓ Evaluate available sources of support for education in the

local court

✓ Takeaway – Familiarity with sources for training and education and willingness to create options

✓ Assess the status of education in the local court

✓ Takeaway – Willingness to use critical analytical skills

to scrutinize education practices

✓ Develop personal strategies to actively lead education in the

local court

✓ Takeaway – Ability to conceptualize how to lead, and to

engage both programs and staff interest in training

and education

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Workforce Management

✓ Describe the various methods of job analysis and

use those methods to create appropriate job

descriptions and recruit qualified applicants for

court positions

✓ Takeaway – Ability to work with human

resources to create and fill positions with the

right staff

✓ Create a performance management appraisal

system for court employees that produces a high

performance work culture

✓ Takeaway – Devise incentive system that

works with the organizational culture

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Workforce Management

✓Assess the education and training needs of

the court to improve staff development and

performance

✓Takeaway – Understand the “big picture”

of how staff fits in

✓Evaluate potential areas of risk to court

personnel and establish and implement

policies to prevent or mitigate those risks

✓Takeaway – Ability to prevent issues as

well as respond to them

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Ethics

✓ Identify differences in ethics codes,

their own court’s code and other codes,

model codes and some from specific

states and courts

✓ Takeaway – Broad general

knowledge of ethics codes

✓ Determine the organizational structure

needed to develop and implement a

code of conduct

✓ Takeaway – Become the change

agent!

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Budget & Fiscal Management

✓ Define key fund accounts and assess the true

cost of applying for and managing grant

funds

✓ Takeaway – Understand grant funding

✓ Write a budget justification for a new

program or budgetary need

✓ Takeaway – Develop new programs

✓ Develop a plan for responding to potential

budget cuts or for funding for a new project

✓ Takeaway – Protect the court’s resources

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Accountability and

Court Performance

✓ Assess the current court performance and

management metrics used by the court and the

culture around accountability and court

performance

✓ Takeaway – Assess current practices

✓ Organize and present the performance

measurement data in a format that maximizes the

use of visuals

✓ Takeaway – Present the court’s performance

✓ Identify relevant performance measures for the

court and select data to support those measures

ü Takeaway – Identify key measures

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Accountability and

Court Performance

✓ Identify, design, and apply performance measures that

address the effectiveness of court programs and procedures

ü Takeaway – Apply what you have learned

✓ Diagnose the results of performance measurement and apply

findings to improve court performance

✓ Takeaway – Determine the outcomes

✓ Develop an effective communication strategy to the public

and its public policy partners about the performance of the

court in carrying out its constitutional duties

✓ Takeaway – Develop a communication plan

✓ Identify educational needs based on an assessment of the

local court’s readiness to implement performance measures

ü Takeaway – Develop an education plan

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Leadership

✓ Understand the leadership importance of

credibility, trust and ethical behaviors

✓ Takeaway – Understand human

behavior

✓ Know the importance of good governance

needed for effective court leadership

✓ Takeaway – Make use of governance

techniques

✓ Understand and analyze the traits, habits and

models of leadership

✓ Takeaway – Practice traits of leadership

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Leadership

✓ Promote effective communication, collaborative

decision-making, andteamwork

✓ Takeaway – Work as an effective team

✓ Utilize the tools necessary to support a high

performance court

✓ Takeaway – Always have performance in

mind

✓ Know the keys to promoting personal and

organizational legitimacy through transparency

and accountability

✓ Takeaway – Walk thewalk…

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Strategic Planning

✓ Design and carry out a planning process,

appropriate for one’s court, to create a

strategic plan that will serve as a critical

tool for achieving the court’s preferred

future

✓ Takeaway – Develop and execute the

strategic plan

✓Execute a process that aligns individual

performance goals with the strategic plan

ü Takeaway – Develop and execute the

strategic plan with people in mind

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Strategic Planning

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The Court Administrator

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The Court Administrator:

A Guide to the Profession

v History

v Why Court Administration

v Relationship to Judges

v Court Administrator Roles/Qualifications

v Professionalism

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Relationship: Judge and

Administrator

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Professionalism :

Association Membership

BenefitsSharing

Tools

Best practices

Education

Publications

Webinars

Committees

Problem solving

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What is Leadership toYOU?

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What is Excellence toYOU?

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(STATE) courts must change

with the times to meet the

needs of their customers and

to keep up with new

innovations.”

52% Agree...

Develop A Leadership Action Plan

It’s all aboutYOU!

2016 NCSC Public Opinion Poll

Lead with yourheart

Create aplan

Use your skillswisely

Aim for thestars

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“Just like any business, 02

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nacmnet.org

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