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Copyright © 2012 Cengage Learning
8e
BUSINESS COMMUNICATIONIn Person, In Print, Online
Chapter 2 Team and Intercultural Communication
Copyright © 2012 Cengage Learning
Team and Intercultural Communication
Copyright © 2012 Cengage Learning
Team and Intercultural Communication
Video Example
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Team Communication | Collaborative Writing | Intercultural | Diversity
Team Communication Tips from Cisco Executive
• When have you had a good team experience?
• What was the mix of team members’ skills and backgrounds?
• Did people contribute their ideas—even if they were unpopular?Click image to play the video
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Team Communication Tips from Cisco Executive
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Team Communication | Collaborative Writing | Intercultural | Diversity
Variables of Group Communication
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Team Communication | Collaborative Writing | Intercultural | Diversity
How Can Conflict Be Constructive?
• Makes us more aware of problems
• Encourages change• Makes life more interesting• Increases the quality of
decision making• Helps us understand
ourselves better• Increases our self-confidenceWhen have you experienced
constructive conflict on a team? How was it resolved?
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Discuss in Initial Team Meetings
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How to Give Feedback
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Effectively Using “I” Statements
“When you. . . . Describe the behavior
without judgment or exaggeration. State the
facts specifically.
“I feel. . . .”Tell how the behavior
affects you.
“Because I. . . .” Describe why you are
affected and connect facts with your feelings.
Listen to example 1
Listen to example 2
Copyright © 2012 Cengage Learning
Team and Intercultural Communication
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Team Communication | Collaborative Writing | Intercultural | Diversity
Strategies for Team Writing
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Team Communication | Collaborative Writing | Intercultural | Diversity
Simple Project Plan
Writing a Business PlanWho Task By When
Madeline Create wiki. April 20
Madeline Draft an outline for the business plan. April 22
Griffin Draft company overview section (mission, vision, etc.).
April 24
Beata Draft management profiles. April 24
Madeline Research local ice cream shops and other businesses for competitive analysis section.
April 30
[To be continued. . . .]
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Commenting on Peers’ Writing
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Wikis Improve Work in Teams
• Improved work processes• Better collaboration• More contributions• Better work outcomes• Improved knowledge
management• Less email• Fewer meetings
Copyright © 2012 Cengage Learning
Team and Intercultural Communication
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Understanding Cultural Values
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Comparing Cultures
• Choose two countries.• Enter them into the model.
What differences do you notice? Do these reflect your own experience with people from these cultures?
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Personal Spaces for Social Interaction
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President Akio Toyoda and the Toyota Recalls
• How do you think the Toyota recalls affected Akio Toyoda personally and professionally?
• Compare Toyoda’s reaction to an American executive’s. How might they differ?
Click image to play the video
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President Akio Toyoda and the Toyota Recalls
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Communicating Across Cultures
Copyright © 2012 Cengage Learning
Team and Intercultural Communication
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The Value of Diversity and Inclusion
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Pepsi CEO Describes Diversity and Inclusion Progress
• How does Indra Nooyi differentiate between diversity and inclusion?
• Nooyi describes hiring, training, and mentoring programs. Which do you think are most important to the company’s efforts to create an inclusive work environment?
Click image to play the video
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Pepsi CEO Describes Diversity and Inclusion Progress
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Diversity at Burger King
• How well did the manager handle this situation?
• What are the consequences to the employee and to Burger King?
• What could the manager have done differently? Click image to play the video
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Diversity at Burger King
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Comments on BBC Program Called "Outrageous, Vulgar, and Inexcusable"
Did the BBC motoring show, Top Gear, go too far with its irreverent humor? In describing Mexican cars, Richard Hammond said they would reflect "national characteristics" and would be "lazy, feckless, flatulent." Negative comments about Mexicans continued on the show. After much criticism, BBC apologized for the offensive comments.
Link to the full story on the
blog.
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Gender Communication Patterns
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What Are Better Ways To Write…
• If an employee is scheduled to work on a holiday, he’ll receive double time.– An employee scheduled to work on a holiday will receive
double time. OR– Employees scheduled to work a holiday will receive double
time.
• If he/she doesn’t finish his/her part of a project, he/she will be replaced.– If someone doesn’t finish an assigned part of a project, that
person will be replaced.
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Dior Designer Makes Offensive Comments
Dior fashion designer John Galliano was caught on video saying "I love Hitler," among other offensive comments, during a drunken tirade. The company reacted quickly, terminating Galliano and issuing a statement.
Link to the full story on the
blog.
Do you agree with these blog
comments?
Copyright © 2012 Cengage Learning
Additional Video Suggestions
Video Example
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Wikis in Plain English
• What experience do you have with wikis?
• How could a wiki help you with a team project?
• What are some downsides of using a wiki?
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Wiggio Tutorial
• After watching the video, what questions do you have about using Wiggio?
• What functionality would be most useful to you?
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Akio Toyoda at the Congressional Hearings
• What challenges did Toyoda face during the hearings? What was at stake for him?
• From watching this video segment, how well do you think Toyoda handled the situation?
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PBS News Hour Discussion about Akio Toyoda’s Response
• Would you be surprised if an American CEO, for example, Steve Jobs or Mark Zuckerberg, cried after a major setback?
• For American CEOs, what are the downsides of displaying emotion?
Video Example
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President Obama’s Gaffe on The Tonight Show
• Why did President Obama apologize for his comment?
• In your opinion, was President Obama’s comment offensive? Why or why not?
Video Example
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Stereotyping in Up in the Air
• What is the value of stereotyping—not just portrayed in the clip, but in real life.
• What are the dangers of stereotyping in a work environment?