Copyright of Tata Motors. Not for circulation. Founded in 1868, India’s largest & most respected Business Group Diverse businesses in 7 sectors & Operations

Copyright of Tata Motors. Not for circulationCopyright of Tata Motors. Not for circulation

Copyright of Tata Motors. Not for circulation

Founded in 1868, India’s largest & most respected Business Group

Diverse businesses in 7 sectors & Operations in over 80 countries

Products & services exported to 85 countries

Group Revenue FY 2010 – Rs 319,534 Cr / $67.4 bn

International Income - 57% of Group revenue

Largest employer in private sector – over 395,000 employees

TA

TA

GR

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Industry Pioneers

1902 Taj Palace Hotel- Luxury hotels

1907 Tata Steel- Asia’s First Steel Plant

1910 Tata Power- Hydro Power

1932 Tata Airlines- Civil Aviation

1968 Tata Consultancy Services- Software

1998 Tata Motors- India’s first indigenous car

Industrial Practices Firsts

1912 Eight hour working day

1915 Free Medical aid

1917 Schooling facilities for Children

1920 Leave with pay, workers’ PF

Scheme


7 Business Sectors

Tata Motors


No. 3 in Passenger Car Vehicles in India

Jaguar Land Rover part of portfolio

Over 5.9 million vehicles on Indian Roads

Strong Subsidiaries / Associates - Tata Daewoo, Hispano, Telcon, Tata Technologies, European Technical Centre in UK and Tata Motors Thailand

Established in 1945, India’s largest automobile company

Revenue Rs 123,133 cr in 2010-11

Leadership position in Commercial Vehicles

Global no. 3 in M&HCV Trucks, 2 in Buses

TATA MOTORS


Passenger Car Business Unit (PCBU)

Passenger Cars

Utility Vehicles

Commercial Vehicles Business Unit

(CVBU)

Goods transportation

Passenger transportation

Product Range : A Vehicle for Every Need




April’09 - OHSAS 18001:2007 certification May’09 – Eastern Complex Prodn commencedJune’09 – NABL AccreditationNov’09 – CII Energy efficient award

Peak Production in 90’s achieved

Nov’94 -Crown & Pinion Prodn started (Parts Business)

Aug

1983Land identified by Late Mr. S Moolgaonkar

1994 2001

20-Oct-92 - 1st vehicle - Model - LP 1210 / 52 (MCV BUS) rolled out

Mar’01 CNG Chassis rolled out

Feb’02 - RE Bus rolled out

April’02 – FBV Business started

Dec ’03 - Certification of ISO 14001 & TS 16949 Oct ’04 - Ace Gear Box launched

Mar’05 - Low floor bus launched July’05 - OHSAS 18001 Aug’05 - ERC Set-up Dec’05 - HCBS prototypeMay’06 - Expansion Project initiated Nov’06 - Zero PPM in ACE Gear Box

Feb’07 - 100000th Ace Gear Box Mar’07 - 100th Module– Integral BusesSep’07 - TMML DTC Bus unveiledOct’07 - 200000th VehicleJan’08 100th DTC VehicleNov’08 - 1st tender for DTC Buses completedDec’08 – IMEA Gold AwardDec’08 - The Trial run of BIW Shop

Turnaround Domestic Growth International Growth

Key Mile Stone

1997

Phase -1 – Start upPhase -1 – Start up Phase -2 – Bus FocusPhase -2 – Bus Focus Phase -3 – New Generation Buses & TrucksPhase -3 – New Generation Buses & Trucks

Revenue in million US$

2000 2005 2006 2007 2009 201020081993

Who are we..

2011

Increase in VolumesIncrease in Volumes


Global Market presenceGlobal Market presence

Different customer preferencesDifferent customer preferences

Different stages of market maturityDifferent stages of market maturity Different culturesDifferent cultures Different time zonesDifferent time zones Different regulationsDifferent regulations


Jamshedpur – Commercial Vehicles

Pune – Commercial and Passenger Vehicles

Lucknow – Commercial Vehicles

Pantnagar – Commercial Vehicles

Sanand – Tata Nano

Dharwad – Buses

South Korea –Heavy and Medium Trucks

Spain – High Capacity Buses Morocco – High Capacity Buses

Thailand – Pickup trucks

UK – Jaguar Land Rover

India

Overseas

Decisions on setting up plants and where to make what

products

Decisions on setting up plants and where to make what

products

Global Manufacturing BaseGlobal Manufacturing Base


Global Vendor BaseGlobal Vendor Base

Increased No of vendorsIncreased No of vendors Global SourcingGlobal Sourcing

Uniformity for bidding(e-bidding, RFQ preparation)

Uniformity for bidding(e-bidding, RFQ preparation)

Different regulations across countriesDifferent regulations across countries

Periodic up-dation of standards are necessaryPeriodic up-dation of standards are necessary

AllisionParker

VoithZf

RGB- Brazil

TACO


Changing Customer Preferences – In Trucks

SE 1613 ChassisScenario Before FY 2000

TML was supplying Truck chassis

LPT 2515/3118 Fully builtScenario 2000-07

TML started supplying multi axle vehicle for more pay load & Body built with various options

4018TC/3518TC

Brief Technical Specifications –130 BHP Engine, Leaf spring suspension, Synchromesh Gear Box, Rigid front axle, Rear Live axle, Semi forward cabin design

Scenario 2007 Onwards

TML started supplying Less & high loading capacity

Brief Technical Specifications –150/180 BHP Engine, Leaf spring suspension, Synchromesh Gear Box, Rigid front axle, Rear Live axle, Multi axle with more loading capacity and in fully build condition with various options

Brief Technical Specifications –ACE : Up to 1 Ton loading Capacity

HCV : 180 BHP Engine, Leaf spring suspension, Synchromesh Gear Box, Rigid front axle, Rear Live axle, More no of axles with more loading capacity and in fully build condition with various options

Customer preferences changed from low to High engine Horse power along with load carrying capacity distribution to low & high capacity

Customer preferences changed from low to High engine Horse power along with load carrying capacity distribution to low & high capacity

Current Indian Market ScenarioIndividual of Customer preferencesIndividual of Customer preferences


LP 1512 TC ChassisBefore FY 2000

TML was supplying only chassis for buses

LP 1512 TC BusScenario 2000-07

TML started supplying Customized Body built buses

1612/1618 RE Bus

Brief Specifications –120 BHP Engine, Leaf spring suspension, Synchromesh Gear Box, Rigid front axle, Rear Live axle

2007 Onwards

TML started Low Floor & Rear Engine Buses

Brief Specifications –120 BHP Engine, Leaf spring suspension, Synchromesh Gear Box, Rigid front axle, Rear Live axle, Standard body building AC & Non AC

Brief Specifications –120/ 180 BHP Engine, Pneumatic Suspension, Independent suspension, Auto Transmission, AC & NON AC, Low floor,

Brief Specifications –240/230 BHP Engine, Pneumatic Suspension, Kneeling mechanism with Independent suspension, Auto Transmission, AC & NON AC Saloon , Low floor & Ultra low floor, Multiplexing advanced W/H, Fuel Options– Diesel/CNG, Advanced seating Comfort and Features equipped with high end Technology

1623CGL /1624 TC2009 Onwards

TML started Luxury Coach RE Buses with high end Technology

Customer preferences changed from low to High Passenger comfort& Capacity along with Rear Engine, Pneumatic Suspension, Low Floor, AC Saloon, Seating Comfort & Advanced Technical features which are already available in European Market

Customer preferences changed from low to High Passenger comfort& Capacity along with Rear Engine, Pneumatic Suspension, Low Floor, AC Saloon, Seating Comfort & Advanced Technical features which are already available in European Market

Current Indian Market Scenario

Changing Customer Preferences – In Buses

Customer preferencesCustomer preferences


Complexity Complexity



Improvement

Standards

Standards

How Standards helpHow Standards help



Organisational Pyramid for System and Process ManagementOrganisational Pyramid for System and Process Management


Strategy LevelStrategy Level




Leadership systemLeadership



System & Process LevelSystem & Process Level















Six SigmaSix Sigma SPCSPC Why Why AnalysisWhy Why Analysis CFTCFT DOEDOEKaizenKaizen Quality CirclesQuality Circles


Implementation LevelImplementation Level


Implementation-ProductImplementation-Product


Implementation -ProductImplementation -Product


Implementation-ProcessImplementation-Process


Implementation-ProcessImplementation-Process


SOP depicting the OCP for handling and storage of Diesel, Paint and Thinner

Implementation: ProcessImplementation: Process


SA8000 is an international standard for improving working conditions around the

world. It is based on international human right instruments and ILO conventions.

Tata Motors Lucknow is going for SA 8000 - 2008 Accreditation Program.

ØSA 8000 is a global standard for improving working conditions around the

world.

ØStandard and verification is compliance based, creditable, comprehensive and

efficient tool for improving workplace.

ØSA 8000 is First auditable international standard on workers' rights, it provides

definitions and parameters

to ensure conformance to universal human rights.

Implementation- ProcessImplementation- Process



April’09 - OHSAS 18001:2007 certification May’09 – Eastern Complex Prodn commencedJune’09 – NABL AccreditationNov’09 – CII Energy efficient award

Peak Production in 90’s achieved

Nov’94 -Crown & Pinion Prodn started (Parts Business)

Aug

1983Land identified by Late Mr. S Moolgaonkar

1994 2001

20-Oct-92 - 1st vehicle - Model - LP 1210 / 52 (MCV BUS) rolled out

Mar’01 CNG Chassis rolled out

Feb’02 - RE Bus rolled out

April’02 – FBV Business started

Dec ’03 - Certification of ISO 14001 & TS 16949 Oct ’04 - Ace Gear Box launched

Mar’05 - Low floor bus launched July’05 - OHSAS 18001 Aug’05 - ERC Set-up Dec’05 - HCBS prototypeMay’06 - Expansion Project initiated Nov’06 - Zero PPM in ACE Gear Box

Feb’07 - 100000th Ace Gear Box Mar’07 - 100th Module– Integral BusesSep’07 - TMML DTC Bus unveiledOct’07 - 200000th VehicleJan’08 100th DTC VehicleNov’08 - 1st tender for DTC Buses completedDec’08 – IMEA Gold AwardDec’08 - The Trial run of BIW Shop

Turnaround Domestic Growth International Growth

2008- Frost & Sullivan –Indian Manufacturing Excellence (IMEA) Gold

2009 - Confederation of India Industries (CII) Energy Efficient unit award

2010 – Rajiv Gandhi National Quality Award for 2009 under “Best in All” category

Key Mile Stone

1997

Phase -1 – Start upPhase -1 – Start up Phase -2 – Bus FocusPhase -2 – Bus Focus Phase -3 – New Generation Buses & TrucksPhase -3 – New Generation Buses & Trucks

Revenue in million US$

@Rs 44/US$

2000 2005 2006 2007 2009 201020081993

Who are we..

2011

ResultsResults


EBIDTA (Rs Cr)

66

92.4

Quality Index49

1216 GROWTHQUALITY

SPEED

Number of New Models introduced YoY2009-102002-03 2003-04 2004-05 2005-06 2006-07 2007-08 2008-09

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Cyc

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ions

(C

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ners

hip)

Growth Focus

Safety

OHS

ICR-2

OHSAS OHSAS:2007

Speed & Agility KTLIntegrated NPI

approach

KM

BSC

Integrated IT Systems

BSC Digi BSC Digi P2

CoP

Safety CommitteeAlert Card

EL-11-07Daily Insp

Safety Kaizen Behaviour Based SafetyPoint Leaders

Expansion Project

TMML

Quality Focus

TS 16949Six Sigma

WCMCTQ

IQA NABLLM

Safety BM OHS Policy

IBF

Eastern Complex

Matrix Structure

ERM

Review Structure CFT, CLT, CPT

Benchmarking

Evacuation DrillSQDCM

SQDCM Quality Tools

Innovation

Standardized Processes and Team Work gave us results

Our Journey towards Excellence

Who are we…

EPM Version 1EPM Version 1 EPM Version 3EPM Version 3 EPM Version 6EPM Version 6 EPM Version 8EPM Version 8 EPM Version 10EPM Version 10

2010 - 11


FY 08-09 India Manufacturing Excellence Award (IMEA)

FY 10-11 Rajiv Gandhi National Quality Award (RGNQA) in the “Best of All Category”

The Engagement EffectRecognition of Our EffortsRecognition of Our Efforts


Excellent Energy Efficient Unit Award by CII at the 11th National Award for Excellence in Energy Management 2010 on 1st & 2nd September 2010 at Chennai

National Energy Conservation Award by Bureau of Energy Efficiency on 14th December

2010 at New Delhi

Silver Award by GreenTech Foundation at the 11th

Global GreenTech 2010 Excellence Award at Hyderabad on 12th December 2010

Tata Motors Lucknow received the Best Assessee Award (Samman Patra) from Central Excise in

2010

Lucknow Plant bagged the NABL accreditation for its Material

Engineering Lab in November 2010

Tata Motors Lucknow bagged the Second prize at Annual Regional

Convention of INSSAN - Eastern India Chapter on 23rd -24th April 2010

Tata Motors Lucknow won the Second prize in the regional

convention of INSSAN for Excellence in Mitigating

Climate Change conducted by INSSAN - Eastern India

Chapter at Jamshedpur in April’2010

Recognition for Our EffortsRecognition for Our Efforts


Documents

Copyright of Tata Motors. Not for circulation. Founded in 1868, India’s largest & most respected Business Group Diverse businesses in 7 sectors & Operations