COURSE GUIDE COLLEGE OF Hospitality

COLLEGE OF

COURSE GUIDE

Hospitality

n on campus� n dis�tance education n for more than 30 years� n aus�tralia wide n worldwide

www.aiashospitality.com.au

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Dear Prospective Student

Thank you for taking the time to look through our Hotel Management and Hospitality Course Guide. Whether you intend to study for general interest, or with a career in mind this guide will assist you in making an informed decision regarding your career and future.

The Australian Institute of Applied Sciences is a tertiary provider of education and training. We pride ourselves in delivering the highest quality education and training services across all of our faculties. The Institute ensures our lecturers, educators and trainers provide comprehensive underpinning knowledge and provide many opportunities for applying practical skills and techniques to ensure a thorough understanding and ability to apply and integrate their knowledge and skills across a range of situation and circumstances. To support this comprehensive training, our facilities and curriculum have been developed to exceed the current requirements of industry. Our goal is to set the benchmark in the provision of quality education and training. Taking the time to ensure such quality outcomes and standards are constantly being met leads to the professional recognition obtained by the Institute and its graduates.

The Institute subscribes to philosophy of Education for Life. To ensure our commitment to quality educational outcomes, the Institute is proud to offer a unique experience as part of our training programmes. Students have the ability to integrate their hotel management training with additional programmes and specialisations at our college.

We encourage you to visit our Institute and explore your options within the many fields of study offered by our organisation. You are welcome to make an appointment to discuss your education needs with one of our friendly Education Coordinators or join us at one of our upcoming Open Days, where we have lecturing and training staff available to answer your questions.

We look forward to assisting you in achieving your goals and dreams.

Call now on 07 3394 2344 or 1300 880 933International Enquiries +61 7 3394 2344

Cherie Morley M.B.A. B.Ed.(H.M.S.) J.P.(Qual)

Dean

W E L C O M E

BRISBANE CAMPUS11 Beata Street, Stones Corner QLD 4120

Ph: (07) 3394 2344 Fax: (07) 3397 6511 Email: [email protected]

CANBERRA ADMINISTRATION CAMPUS1/6 Napier Close Deakin ACT 2600

Ph: (02) 6282 8277 Fax: (02) 6282 8278 Email: [email protected]

National Recognised Training No. 5895 Cricos Registration No. 01332E


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Welcome 2

Facilities - World Class Training 4

Meet our Administration Staff 4

Career Guide 5

How to Enrol 6

Entry Requirements 7

Recognition of Prior Learning 7

Affordable Tuition Fees and Assistance 7

Courses 8

Policies and Procedures 10

Your Questions Answered 11

Contact Us 12

How to Find Us 12

COLLEGE OF

Hospitality

C O N T E N T S

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The AIAS College of Hospitality campus provides

state-of-the-art facilities that have been designed

specifically for the delivery of quality educational

outcomes and the provision of excellence in all facets of

hospitality. Students are taught by a variety of professional

lecturers, educators and trainers who have expertise in

the many areas of hospitality and hotel management.

Our lecturers are supported by friendly and professional

administration and support staff who are there to assist

students in the achievement of their goals.

The Institute is located in the heart of Stones Corner,

some ten (10) minutes from the Brisbane CBD. We are

on all of the major southside bus routes, with Buranda

railway station only minutes walk from our Campus.

In addition to our classrooms, lecture theatres, library

and computer facilities, the Institute houses a number of

practical specialty areas of training from state-of-the-art

Hairdressing training, Beauty Therapy, Massage training,

Natural Medicine, Fitness training coures and English.

Facilities – World Class Training

Meet our Administration StaffYour call is greeted by one of our friendly administration staff throughout Australia.

Bottom outside left hand; Edlyn Karam, Michele Bosevski, Karen Johnston, Tea Behmen, Robert Pearson, Chyrel Parker. Above left; Dominika Podlezanski, Kerri Bell, Julie Brennan, Amanda Johnston. Middle centre: Jo Doherty, Tiane Walker. Above centre left hand; Jeanette Braunack, Karen Anderson. Top left hand; Priscilla Nassif, Mari Reid.

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Hospitality & Hotel Management is a unique career that transcends virtually all cultural, tourism and entertainment barriers. It is a universally recognised career pathway across the majority of the world. This recognition as an international, cross-barrier career opens up a wealth of opportunities not only domestically within Australia but moreover the ability to travel and work overseas. Indeed, being qualified as a professional hotel employee ensures the possibility of employment virtually anywhere.

Career Guide to Hospitality Courses

Diploma of HospitalityCourse Description

This qualification provides the skills and knowledge for an individual to be competent as a manager in any hospitality functional area. This individual would possess a sound theoretical knowledge base and be able to use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work and/or the work of their team. Work would be undertaken in various hospitality settings, such as restaurants, hotels, catering operations, motels, clubs, pubs, cafes and coffee shops.

Job rolesIndividuals with this qualification are able to perform roles such as:• managing a department in a large hospitality enterprise• managing a small hospitality enterprise.

Possible job titles include:

• restaurant manager • café manager • bar manager

Advanced Diploma of HospitalityCourse Description

This qualification provides the skills and knowledge for an individual to be competent as a senior manager in any hospitality functional area. This individual would analyse, design and execute judgements using wide-ranging technical, creative, conceptual or managerial competencies. Their knowledge base may be specialised or broad and they are often accountable for group outcomes. Work would be undertaken in various hospitality settings, such as restaurants, hotels, catering operations, motels, clubs, pubs, cafes and coffee shops.

Job rolesIndividuals with this qualification are able to perform roles such as:• senior manager in a large hospitality enterprise• owner or manager of a hospitality enterprise.

Possible job titles include:• food and beverage manager • area manager or operations manager • manager

• cafe owner or manager

Certificate III in Hospitality Course Description

This qualification provides the skills and knowledge for an individual to be competent in skilled operations with the need to apply discretion and judgement. Work would be undertaken in various hospitality settings, such as restaurants, hotels, motels, clubs, pubs, cafes and coffee shops. Individuals may have some responsibility for others and provide technical advice and support to a team. Applications may involve some responsibility for others (with respect to supervision of work colleagues or participants). Participation in teams including group or team coordination may be involved.

Job rolesIndividuals with this qualification are able to perform roles such as:

• preparing and serving drinks at a bar

• preparing and serving espresso coffee

• serving food, wine and other beverages at tables


• bar attendant • barista • waiter • wine waiter

Certificate IV in HospitalityCourse Description

This qualification provides the skills and knowledge for an individual to be competent in skilled operations and team leading or supervision. Work would be undertaken in various hospitality settings such as restaurants, hotels, motels, clubs, pubs, cafes and coffee shops.

Job rolesIndividuals with this qualification are able to perform roles such as:

• supervising the operation of a bar or restaurant


• food and beverage supervisor

• bar supervisor

n Bar Attendant n Waiter n Wine Waiter n Restaurant Manager n Bar Manager n Cafe Manager

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Entry Requirements

How to Enrol

Students wanting to enrol in Hospitality courses offered by the Institute must have achieved the minimum of a year 10 education or equivalent. Other options for entry include mature age entry, and special entry where educational standards may not have been met though achievement at secondary schools, but through other avenues.

Student Entry (Age 18 and over)Similar options for students studying are also available as a component of our commitment to Vocational Education and Training (VET) in Schools. Here students can commence, and successfully complete, a Certificate III in Hospitality while still studying their Senior Certificate at High School.

When you have chosen your course, or the subject, you wish to study, simply1. Complete the enrolment form

located in the back of the information package and mail, or fax to the administrative centre. (Reply-paid envelope enclosed.)

2. Ensure you include a contact home telephone number and your postal address, as this will expedite returning information to you.

3. If you are not sure of the price of the subject or course, we will send you an invoice, or alternatively please call us. Discounts are available for more than one subject. Just ask us about our repayment system.

To Enrol On Campus -

Brisbane1. Complete the application form

located in the book of the information package and mail, or fax to the Institute’s administrative centre. (Reply-paid envelope enclosed)

P.O. Box 124 Stones Corner QLD, 4120

OR Fax: (07) 3397 6511

2. Send in deposit payment or part-payment for your subject or course using either cheque, bank cheque, money order or credit card. All cheques etc, are to be made payable A.I.A.S or the Australian Institute of Applied Sciences. (Reply-paid envelope)

3. If you require an Austudy/Abstudy/Youth Allowance letter please note this on your application.

4. Your early enrolment will ensure you a position in class.

To EnrolDistance Education

1. Complete the application form located in the back of the information package and mail, or fax to the administrative centre. (Reply-paid envelope enclosed.)

P.O Box 124 Stones Corner OR QLD, 4120

Fax: (07) 3397 6511

OR

P.O Box 279 Deakin West ACT, 2600

Fax: (02) 6282 8278

2. Send in deposit payment or part-payment for your subject or course using either cheque, bank cheque, money order or credit card. All cheques etc, are to be made payable A.I.A.S or the Australian Institute Of Applied Sciences. (Reply-paid envelope)

3. If you require an Austudy/Abstudy/Youth Allowance letter please note this on your application.

4. Upon receipt of your application and course fee, we will forward all information, workbooks, assignments and textbooks to you.

5. Whilst you are studying with the institute, if you experience any problems at all please contact our distance education course consultants for assistance.

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To EnrolOverseas Students

Overseas Students are welcome to attend the Australian Institute of Applied Sciences. We have world class training facilities that will give students a good grounding for working in clinics throughout Australia and the World.

As well as distance study from the student’s home country via email, online learning and correspondence, students are welcome to attend the Institute in Australia. For overseas students studying in Australia on a student visa, Distance Education is not an available study option.

Student Visas Steps to Enrol

1. Students wishing to study any of the Institute’s courses should contact Administration for assistance in gaining a Student Visa.

2. The Institute will assist you with all of the necessary paperwork to lodge for entry into Australia through the Overseas Student Office of the Department of Immigration and Citizenship (DIAC) at the Australian Embassy in your country.

3. Complete the Student Application form included in your information pack, or available on the enrolment section of our website www.aias.com.au

4. Post to: Australian Institute of Applied Sciences, PO Box 124, Stones Corner, Brisbane, Queensland, Australia 4120 or Fax to: +61 7 3397 6511 or Email to: [email protected]

or You can also apply in person at the Institute at 11 Beata Street, Stones Corner, Brisbane, Queensland.

5. Once all of your forms have been received we will issue an Electronic Confirmation of Enrolment (ECoE), that needs to be lodged through the Overseas Student Office of the Department of Immigration and Citizenship (DIAC) at the Australian Embassy in your country. A Student Visa will allow you to study at the Institute in Australia for the length of your chosen course.

International Student Entry RequirementsThose students wishing to enrol in courses with the Institute are required to meet designated education and English language requirements. These are summarised below:

Certificate II - I.E.L.T.S.3.5.I.S.L.P.R1

Certificate III - I.E.L.T.S.4.0.I.S.L.P.R1+

Certification IV - I.E.L.T.S.5.0.1.S.L.P.R2+ T.O.E.F.L 450

Diploma - I.E.L.T.S.5.0.I.S.L.P.R2+ T.O.E.F.L 450

If you are not sure of the price of a subject or course, we will send you an invoice, or alternately please call us. Discounts are available for more than one subject. Just ask us about our repayment system.

Transfer from other Colleges & InstitutesAny student wishing to join courses after gaining credits from another college, should allow sufficient time for verification of academic records, before any recommendations can be made.

Applicants are welcome and a Recognition for Prior Learning form is located within this information pack.

Recognition of Prior LearningThe Institute recognises Australian Qualification Framework (AQF) qualifications and Statements of Attainments issued by any other Registered Training Organisations (RTO) that are applicable to programmes, courses or Statement of Attainments subjects offered by the Institute. Where prospective students have undertaken studies at other non-accredited or higher education institutions both domestically and internationally these qualifications are also assessed against the Institutes courses to enable Recognition of Prior

Learning (RPL) to be processed and appropriately granted.

The Institute provides a RPL application form detailing the required types of information required by applicants wishing to utilise this process.

Affordable Tuition Fees Interest Free RepaymentsTuition fees for any educational course can be daunting. To reduce this anxiety the Institute offers a range of financial options that can be tailored and utilised to make the task as simple and easy as possible, and above all to make it realistically affordable for those wanting to undertake studies.

The Institute offers a range of discounts for prepayment of subjects, semesters and entire courses. Alternatively, we offer payment for individual subjects, or repayment options that can be spread across semesters or years of study. Our friendly, highly skilled and trained administrative staff are available to assist in tailoring a financial plan to suit your individual needs. Please do not hesitate to contact them at any stage for assistance.

Tuition AssistanceAll courses offered by the Institute are recognised for funding under the various Commonwealth Student Assistance options including, but not limited to:

• Youth Allowance• Austudy• Abstudy

In line with all other aspects of the Institute we also offer students as much flexibility as possible with the payment of tuition fees. Students can receive generous discounts for prepayment of course fees. Payments can be made on a subject by subject basis, or students can utilise a personally tailored repayment plan to pay their fees off over the duration of their chosen study programme. Repayment options can utilise Eftpos, Credit Card, Cheques, Direct Debit or BPay facilities. Whatever your budget we can assist you by designing a payment plan to suit you as a student.

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C O U R S E SCOLLEGE OF

HospitalityCertificate III in Hospitality SIT 30707

Study On Campus Distance Education

(Full time 1-2 Semesters) or part time equivalent.

Course Structure • Introduction to Hospitality

• Health, Hygiene and Safety

• Quality Customer Service

• Electives (choose one elective from below)

> Bar Service 1, or

> Table Service

Certificate IV in Hospitality SIT 40307

Study On Campus Distance Education

(Full time 2-3 Semesters) or part time equivalent.

Course Structure Schedule

• Introduction to Hospitality



• Bar Service 1

• Table Service

• Introduction to Hospitality Management

• Electives (choose one elective from below)

> Bar Service 2, or

> Introduction to Human Resources and Finance

Please note:The unit of competence SITFAB009A Provide responsible service of alcohol – will be provided by a RTO currently listed as a preferred supplier with the Office of Liquor Gaming and Racing, as the Institute is currently not a preferred supplier.

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C O U R S E SDiploma of Hospitality SIT 50307

Study On Campus Distance Education(Full time 5-6 Semesters) or part time equivalent.




• Bar Service 1


• Table Service


• Bar Service 2

• Introduction to Human Resources and Finance

• Hospitality Operations 1

• Hospitality Management 1

• Finance and Hospitality 1

• Hospitality Practical – Bar/Café



• Event Management 1

• Hospitality Practical – Restaurant

Advanced Diploma of Hospitality SIT 60307

Study On Campus Distance Education(Full time 6-8 Semesters) or part time equivalent.




• Bar Service 1


• Table Service


• Bar Service 2

• Introduction to Human Resources and Finance




• Hospitality Practical – Bar/Café




• Hospitality Practical – Restaurant

• Business Planning



• Hospitality Risk Management

• Marketing Strategies

• Innovation and Project Management

• Human Resource Management

• Hospitality Practical - Supervision

Please note:The unit of competence SITFAB009A Provide responsible service of alcohol – will be provided by a RTO currently listed as a preferred supplier with the Office of Liquor Gaming and Racing, as the Institute is currently not a preferred supplier.

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• Deferred examinations may be granted on compassionate grounds (religion, sickness or bereavement).

• Deferred examinations attract an extra fee and must be attended at the rescheduled time.

• Results will be withheld until full payment is made for any monies outstanding.

Appeals or Grievances• Appeals against grades must be made

in writing to Student Services Officer within 14 days of grades being posted (see Policy for details).

• Grievances regarding academic matters are to be made using the procedure detailed in the Student Handbook which is available from the College administration, library and website.

Student Records• Student name and address details

are held in the confidential College database.

• Students must advise the College administration in writing of any changes to their name and address details using the official form.

Language Literacy and NumeracyAll students have the option to be assessed in order to ascertain if their Literacy and Numeracy skills are sufficient to successfully undertake the training programme. This is usually via interview or completion of an exercise contained in the proposed training programme. Those who require further assessment will be out-sourced to a qualified expert. Any costs incurred will be the responsibility of the student.

Refund Policy1. Full Refund of Tuition FeesThe Institute will make a full refund of the tuition fees paid where the Institute withdraws the offer of a place to a student, or the course in which the student has enrolled becomes unavailable. A full refund will be made where an international student has their application for a student visa denied. Proof of such a denied application must accompany the request for a refund.

2. Cancellation of a Course by a Student Prior to Course Commencement

Where a student cancels their enrolment prior to the scheduled course commencement date, tuition fees paid by the student will be refunded; a $150.00 administration fee per subject is not refundable under any circumstances to cover the Institute’s costs incurred in processing the students enrolment and preparing for course delivery.

3. Cancellation of a Course by a Student After Course Commencement

A $1000 administration fee is not refundable under any circumstances for any prepaid course fees. Refunds of not-more-than 25% may be granted if the student wishes to withdraw within one (1) week after the commencement of the students chosen course of study. There will be no refunds made to students of any kind after the completion of the first (1st) week of classes. The Institute does offer a deferment or transfer of the fees paid to another person, less any administrative charges deemed appropriate. In all circumstances the student is required to complete the Amendment to Enrolment form and submit this to Administration.

4. DefermentsWhere a student is unable to continue their studies for reasons deemed to be exceptional circumstances, the student may apply for a deferment. Deferments can be for any designated period of time to ensure the student is able to resume their studies at a time convenient to them. Deferments are not entitled to refund if they occur outside of the guidelines provided in items under section 1, 2 and 3 under any circumstances.

5. Request for RefundsAll requests for refund must be made in writing and forwarded to the Institute Director. Acknowledgement of receipt of the request for a refund will be provided to the address listed on the Students file stored with the Institute. Where refunds are approved payment will be made in the form of a cheque made out in Australian Dollars (AUD) to the enrolled Student. The cheque will be posted to the address held by the Institute for the student, or made available for collection from Administration. All refunds are generally processed within a 30 to 60 day period.

It is the students responsibility to ensure all Institute policies are clearly understood, and, if not, to seek clarification from the Institute’s Administration.

A student handbook is available from the Institutes Reception, Library and on our web site at www.aias.com.au

Attendance• A minimum of 80% attendance at

lectures is recommended for the successful completion of a unit of study.

• Students are required to attend lectures each week at the scheduled times according to their Acceptance Notice.

• 100% attendance at clinics or practicals is required.

• Requests to attend an alternative lecture on a one-off basis should be addressed to the College administration.

Assessment• Assessment for all units of study

is compulsory.

• Students are required to complete all assessments in accordance to the assessment outline for each unit of study.

• Where a final examination is indicated students are required to attend according to the published examination timetable.

• Students unable to sit examinations at the scheduled time may apply to Student Services Officer to sit a deferred examination, students are to supply the reasons for deferral that is enclosing relevant evidence (e.g. medical certificate or other documentation) within one week after the scheduled examination date.

Policies and Procedures

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QWill I be paid as a qualified waiter, bar attendant if I complete the Certificate in Hospitality?

AYes. Students who successfully complete the Certificate III in Hospitality can apply for positions as in cafe, hotels & bars.

QCan I complete dual awards with the Institute?

AYes. Students enrolled in the Certificate III in Hospitality can add the additional subjects to complete the Certificate IV

or upgrade to the Diploma of Hospitality.

QCan I pay my fees over my course of study by going on a repayment plan?

AYes. The Institute offers a range of repayment options for students. Including weekly, fortnightly, and monthly

repayment options. These include the ability to pay by credit card, direct debit, BPay, cheque, or EFTPOS. Contact Administration so that we can tailor a plan to suit your needs and budget.

QAm I able to receive exemptions and recognition for prior learning from study in this course?

AYes! Providing you have undertaken, and successfully completed studies at another recognised college, i.e.

University, TAFE College etc containing similar subjects to those in the Institute’s course of your choice. You should then complete the attached Exemption/RPL application form and forward it, with the required additional information to the Institute.

QWhat happens if my anticipated time frame changes?

ANothing. With distance education you have far greater flexibility with your time. Indeed, if you find you have less,

or even more, time available than when you started your studies you are able to tailor your time frame to suit your circumstances and still complete your studies.

QWhat happens when I complete my studies?

AThroughout the course and after completion the Institute’s extensive network is available to help you with advice

on most aspects of the industry. You are not left to ‘fend’ for yourself. The Institute believes that we are all on a pathway of Life Long Learning.

QWhat happens if I fail an exam or assignment?

AIf you do fail you are able to redo the examination or re-submit your assignment and it will be reassessed and

remarked. This process will continue until you successfully complete the assessment for the subject.

QWhat happens if I am unable to complete the course?

AYou will be issued with a statement that represents the portion of study you have undertaken. If you find your

circumstances do allow you to resume studies in the future you will not incur any additional costs for reinstatement.

QCan I save time and costs by studying externally?

ASimply put YES! This is possible as you do not have the rigid structure of a classroom situation, therefore you have the

flexibility to work at your own pace to complete the course. The more time you have available to study the quicker you will complete the course. In addition you lose the costs and time wasted incurred travelling to College.

QCan I change to internal study if I choose?

AYes! The Institute provides both Face-to-Face and Distance Education. Our students have the facility available to

undertake a combination of both styles of delivery.

QWhen can I commence the course?

AThe uniqueness of Distance Education is that students can commence studies at any point in time suitable to them.

You DO NOT have to wait for the beginning of a semester or term.

QCan I study from overseas?

AYes. Subjects and courses are available for students living overseas. E-mail facilities are available for students for

easy contact to the school’s administration.

QAre there any additional extra costs?

AIn short ‘NO!’ The fees you pay for subjects include all information, e.g. notes, textbooks, video tapes and audio

tapes (where applicable) required for successful completion as well as marking costs incurred by the Institute. The Fees, however, DO NOT include postage costs relating to assignments to the Institute, nor seminars and workshops.

Your Questions AnsweredThe following questions are regularly asked by prospective students. However, you may call 1300 880 933 or 1300 880 939 to have your questions answered.

Other Study options:

College of Beautywww.beautyataias.com

College of Natural Medicinewww.aias.com.au

College of Hairdressingwww.hairdressing.edu.au

College of Professional Serviceswww.aiasprofessional.edu.au

Sport, Recreation and Fitnesswww.aiasfitness.edu.au

College of Englishwww.studyenglish.edu.au

College of Massagewww.massagecollege.com.au

AIA3

952-24-02-09

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find us in Brisbane

PH: 1300 880 933 PH: 1300 880 939CANBERRA ADMINISTRATION CAMPUS 1/6 Napier Close Deakin ACT 2600Ph: (02) 6282 8277 Fax: (02) 6282 8278 Freecall 1300 880 939

How To Find Us

BRISBANE CAMPUS ADMINISTRATION11 Beata Street Stones Corner QLD 4120Ph: (07) 3394 2344 Fax: (07) 3397 6511 Freecall 1300 880 933

COLLEGE OF

Hospitality

COLLEGE OF HOSPITALITYwww.aiashospitality.com.auemail: [email protected] cricos registration no: 01332E national training no: 5895

Australian Institute of Applied Sciences Pty Ltd ACN: 083 349 722


Documents

COURSE GUIDE COLLEGE OF Hospitality