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CQIA

Quality-AssuranceCertified Quality Improvement Associate

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CQIA

QUESTION: 1With which of the following processes is Problem Management least likely to interface on aregular basis?

A. IT Financial ManagementB. Change ManagementC. Incident ManagementD. Availability Management

Answer: A

QUESTION: 2Which of the following places Problem Management activities in the correct order:

A. Identify and record, classify, investigate and diagnose, raise an RFC, review the changeB. Investigate and diagnose, raise an RFC, classify, identify and recordC. Identify and record, investigate and diagnose, raise an RFC, classify, review the changeD. Review a change, classify, identify and record, investigate and diagnose, raise another RFC

Answer: A

QUESTION: 3Which of the following activities may, exceptionally, be omitted for an urgent change:1. Recording that the change has been made2. Testing the change3. Holding a CAB meeting4. Establishing a back-out plan

A. All of themB. 2 and 4C. 2 and 3D. 3 and 4

Answer: C

QUESTION: 4

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