Crank Calls-A Severe Problem for Rescue 1122

7/29/2019 Crank Calls-A Severe Problem for Rescue 1122

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Presented byZurnab Sarfraz

Anum IqbalMehak Fida

Ashar Khan

Ramsha Hasan

Crank calls-A severe problem for

Rescue 1122

RESCUE 1122


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METHODOLOGY

Carried out Surveys

Lums

LSE

GCU

University of Lahore

Interviewed rescue personals

Mr. Fahim Jahanzeb PR Officer Dr. Ahmad Raza Head District Emergency Officer

Gathered secondary data


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RESCUE 1122

Launched on 14th Oct,2004

1st step for prevention of emergencies

Set wireless system in emergency wards MAO hospital

Gangaram hospital

Services hospital

Jinnah hospital

Serves 35 districts in Punjab

Operate on the funds by the Provincial Government


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PROBLEM Excessive number of crank calls

Hinders rescue operations Results in unnecessary cost

Punjab 97% unwanted calls - Oct 2004 - 29th Oct

2010

Information seeking calls Irrelevant/obnoxious calls

Fake calls Wrong calls and distorted/blank/line drop calls

Responded to 54108 fake

Lahore 97.65% crank - Oct, 2004 - Jan, 2011


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6/23

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

Calls

Information Seeking

Obnoxious Calls

Distorted Calls

Wrong Calls

Fake Calls


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0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

Boys Girls Kids

Boys

Girls

Kids


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ACTIONS

Awareness/ Sensitizing Campaigns

Training to general public

Inform public how to benefit these

essential life saving servicesArranges annual seminars

Awareness campaigns through media

Effectiveness Carried out survey in educational

institutions

Sample size consisted of 115


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Is Rescue 1122 a good service to reliefpeople?

90%

10%

Yes No

57%

43%

Yes No

1. GCU2. Lums3. UoL

1. LSE


10/23

Have you ever prank called on Rescue1122s number?

33%

67%

Yes No

27%

73%

Yes No

1. GCU2. Lums3. UoL

1. LSE


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Should serious steps be taken againstprank callers?

60%

40%

Yes No

55%

45%

Yes No

1. GCU2. Lums3. UoL

1. LSE


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Are you familiar ofsanitizing/awareness campaigns

Rescue 1122 has been under-taking ininstitutions?

63%

37%

Yes No

34%

66%

Yes No

1. GCU2. Lums3. UoL

1. LSE


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Do you find Rescue 1122s sensitizing

campaigns effective that it's been undertakingin educational institutions to get rid of crank

calling?

67%

33%

Yes No

41%

59%

Yes No

1. GCU2. Lums3. UoL 1. LSE


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Should it be expanded to other parts ofPakistan?

87%

13%

Yes No

73%

27%

Yes No

1. GCU2. Lums3. UoL

1. LSE


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Is it a good approach to sensitizepeople regarding intense loss due to

the prank callers?

68%

32%

Yes No

49%

51%

Yes No

1. GCU2. Lums3. UoL

1. LSE


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Are training campaigns effective thatRescue 1122 has been offering?

60%

40%

Yes No

48%

52%

Yes No

1. GCU2. Lums3. UoL

1. LSE


17/23

Have you ever got Rescue 1122training?

33%

67%

Yes No

0%

100%

Yes No

1. GCU2. Lums3. UoL

1. LSE


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Various techniques & Software

Blocking of unwanted callers

Warnings over phone

Sensitizing the caller

Effectiveness

Emergency responses

restricted to 2642 out of 54108 overall numbers is still continued to increase


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Legal Action Imprisonment for 6 months

Fine of PKR 50,000/-

Both

Effectiveness

Initiated in September 2010

Very few actions have been taken Few have stopped prank calling


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SECONDARY DATA

Rescue 911 Emergency telephone number for the united

states

Also faces the problem of prank calls as

according to metrosafe 3% of daily 911 calls are prank calls

Calls are answered public-safety answeringpoint (PASP)

Technologies to track and respond to prankcalls wire line enhanced 911 Landline wireless enhanced 911 Mobile Callers


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Conclusion


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RECOMMENDATIONS

Install the similar tracing systems as used by theenhanced 911

Dispatch the police as the crank callers location is traced

by them

Take immediate legal actions against repeating crankcaller

Introduce separate number that routes informationseeking calls

Make use of the mass media that addresses their seriousissue


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REFERENCES

Mr. Faheem Jahanzeb-Public Relations Officer Dr. Ahmed Raza-District Emergency Officer Lahore

www.rescue1122.com

www.dailytimes.com.pk/default.asp?page=2010\09\29\st

ory_29-9-2010_pg13_1 http://www.thefreelibrary.com/Rescue+1122+starts+Eme

rgency+Response+Awareness

http://www.911mapping.com/web/index.html

http://www.fcc.gov/cgb/consumerfacts/wireless911srvc.html

http://www.fcc.gov/pshs/services/911-services/

http://www.co.pierce.wa.us/pc/abtus/ourorg/dem/e911/E

-9-1-1.htm
http://www.rescue1122.com/http://www.dailytimes.com.pk/default.asp?page=2010/09/29/story_29-9-2010_pg13_1http://www.dailytimes.com.pk/default.asp?page=2010/09/29/story_29-9-2010_pg13_1http://www.thefreelibrary.com/Rescue+1122+starts+Emergency+Response+Awarenesshttp://www.thefreelibrary.com/Rescue+1122+starts+Emergency+Response+Awarenesshttp://www.911mapping.com/web/index.htmlhttp://www.911mapping.com/web/index.htmlhttp://www.fcc.gov/cgb/consumerfacts/wireless911srvc.htmlhttp://www.fcc.gov/cgb/consumerfacts/wireless911srvc.htmlhttp://www.fcc.gov/pshs/services/911-services/http://www.co.pierce.wa.us/pc/abtus/ourorg/dem/e911/E-9-1-1.htmhttp://www.co.pierce.wa.us/pc/abtus/ourorg/dem/e911/E-9-1-1.htmhttp://www.co.pierce.wa.us/pc/abtus/ourorg/dem/e911/E-9-1-1.htmhttp://www.co.pierce.wa.us/pc/abtus/ourorg/dem/e911/E-9-1-1.htmhttp://www.co.pierce.wa.us/pc/abtus/ourorg/dem/e911/E-9-1-1.htmhttp://www.co.pierce.wa.us/pc/abtus/ourorg/dem/e911/E-9-1-1.htmhttp://www.co.pierce.wa.us/pc/abtus/ourorg/dem/e911/E-9-1-1.htmhttp://www.co.pierce.wa.us/pc/abtus/ourorg/dem/e911/E-9-1-1.htmhttp://www.co.pierce.wa.us/pc/abtus/ourorg/dem/e911/E-9-1-1.htmhttp://www.co.pierce.wa.us/pc/abtus/ourorg/dem/e911/E-9-1-1.htmhttp://www.fcc.gov/pshs/services/911-services/http://www.fcc.gov/pshs/services/911-services/http://www.fcc.gov/pshs/services/911-services/http://www.fcc.gov/pshs/services/911-services/http://www.fcc.gov/cgb/consumerfacts/wireless911srvc.htmlhttp://www.fcc.gov/cgb/consumerfacts/wireless911srvc.htmlhttp://www.fcc.gov/cgb/consumerfacts/wireless911srvc.htmlhttp://www.911mapping.com/web/index.htmlhttp://www.911mapping.com/web/index.htmlhttp://www.911mapping.com/web/index.htmlhttp://www.911mapping.com/web/index.htmlhttp://www.thefreelibrary.com/Rescue+1122+starts+Emergency+Response+Awarenesshttp://www.thefreelibrary.com/Rescue+1122+starts+Emergency+Response+Awarenesshttp://www.thefreelibrary.com/Rescue+1122+starts+Emergency+Response+Awarenesshttp://www.dailytimes.com.pk/default.asp?page=2010/09/29/story_29-9-2010_pg13_1http://www.dailytimes.com.pk/default.asp?page=2010/09/29/story_29-9-2010_pg13_1http://www.dailytimes.com.pk/default.asp?page=2010/09/29/story_29-9-2010_pg13_1http://www.dailytimes.com.pk/default.asp?page=2010/09/29/story_29-9-2010_pg13_1http://www.dailytimes.com.pk/default.asp?page=2010/09/29/story_29-9-2010_pg13_1http://www.dailytimes.com.pk/default.asp?page=2010/09/29/story_29-9-2010_pg13_1http://www.dailytimes.com.pk/default.asp?page=2010/09/29/story_29-9-2010_pg13_1http://www.dailytimes.com.pk/default.asp?page=2010/09/29/story_29-9-2010_pg13_1http://www.dailytimes.com.pk/default.asp?page=2010/09/29/story_29-9-2010_pg13_1http://www.dailytimes.com.pk/default.asp?page=2010/09/29/story_29-9-2010_pg13_1http://www.dailytimes.com.pk/default.asp?page=2010/09/29/story_29-9-2010_pg13_1http://www.dailytimes.com.pk/default.asp?page=2010/09/29/story_29-9-2010_pg13_1http://www.rescue1122.com/

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Crank Calls-A Severe Problem for Rescue 1122