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Dale Carnegie Leadership Workshop
Creating a Culture of Engagement in a Multi-generational Workforce
Dale Carnegie Overview & Accreditation
106 years of experience
250+ offices globally
Over 430 of the Fortune 500
Training in 35 languages
ISO certified since 1998
9 Million+ graduates
Dale Carnegie Global Excellence
Global Excellence
• Best case practice• Consistent quality• Thought leadership• Multinational clients• Research & development
Example Global Clients
In his published biography, The Snowball, Warren Buffet reflected on his Dale Carnegie Training Skills for Success program, and said:
“That’s the most important degree I have.”
Dale Carnegie Philosophy
=EC + BC PC
Research on Multi-Generational Engagement
2018Research
600Senior Leaders
Global Research from 20 countries
Across a range ofindustries and company sizes
Understanding a Culture of Engagement
Edgar H. Schein's Model of Organisational Culture
Artifacts and Behaviorsvisible
Espoused Valuesvisible
Assumptionsinvisible
What Makes a Culture the ‘Right One’
It depends...
DistrustDishonestyLack of StrategyWidespread Negativity
Creating safety
Belonging cues
• Energy
• Individualisation
• Future orientation
• You are safe here
• Our brains are obsessed looking out for danger
• Belonging needs to be continually reinforced
• We are close, we are safe, we share a future
Challenges to Successful Culture
The ChangingExternal Environment
Industry Consolidation
Price Pressures
Changes in Demand
New Competitors
Disruptive Innovations
Corporate Culture
Past Success
Change in Leadership
Acquisitions
Emerging Workplace
Trends
Diverse Social
Cultures
Mergers
Emerging Workplace
Trends
Corporate Culture
29%
32%
35%
38%
40%
40%
44%
46%
More demanding employees
More work being performed in teams
New methods of communication with employees
Integrating acquisitions and mergers
Employees working remotely
Increased employee mobility (turnover)
Workplace transparency
Pressure to increase productivity
Which of the following workplace developments do you believe present the greatest challenges to your company in creating and maintaining a positive company culture?
Challenges from Emerging Workplace Trends
Why is ‘transparency’ gaining importance?
12
84% of employees are matrixed to some extent.
Source: Gallup
The rise of teams
The Three Drivers of Employee Engagement
Cycle ofPerformance
Improvement
SkillFeedback
AccountabilitySupport
AttitudeNeed ToWant ToCan Do
Will DoShow Me How
PracticeRight PracticeWith StrongCoaching
KnowledgeFundamentals
ConceptsPrinciples
MOTIVATION GAP
Knowledge Trap
Coaching for Sustained Growth
ILEAD Dale Carnegie
AlignmentModel
I dentity
L earnings
E nterprise Plans
A chievements
D reams
Genuine and Sincere Appreciation
I have
I do
I am
Thank you!