Creating Your Professional Cover Letter and Resume

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Creating Your Professional Cover Letter and Resume

Table of Contents

Resume Content and Organization by type of Job Seeker Pages 2-4 Writing Guidelines for Everyone Page 5 List of Action Verbs Pages 6-7 Cover Letter Writing Pages 8-10 Resume Writing Samples: Accounting Page 11 Business Page 12 Marketing/Advertising Page 13 Journalism Page 14 Human Services Page 15 Administration of Justice- Corrections Officer Page 16 Paralegal Page 17 Early Childhood Education- Assistant Teacher Page 18 Medical Coding and Billing Page 19 Certified Nursing Assistant Page 20 Medical Assistant Page 21 Registered Nurse Page 22 Network Engineering Page 23 Help Desk Technician Page 24 Automotive Technician Page 25 HVAC Technician Page 26 Skilled Trades-Drafter Page 27 Skilled Trades- Electronics Page 28 Skilled Trades- Power Plant Technician Page 29 Experience/Career Change Resume Page 30-31 Skill Based Resume Page 32 No Previous Work Experience Page 33

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WHAT IS A RESUME? A resume is a printed summary of your employment qualifications. It should include your skills, education, employment history and any other information which would give an employer a favorable impression of you. The writing of your professional resume should be well-planned and carefully considered since it will be the first contact that a potential employer has with you. Remember: The goal of the resume is to get you an interview. Here are a few suggestions to help you outline your resume.

HEADING:

A resume should always include your name, current address, phone number where an employer can reach you, and an e-mail address that is professional. Avoid using an email address that conveys the wrong impression to an employer. WHAT COMES NEXT? This depends upon who you are and what you have accomplished in your life. Try choosing one of the following situations which best describes you; a current college student and or recent graduate, an experienced job seeker FOR A STUDENT OR RECENT GRADUATE OR CERTIFICATE RECIPIENT:

A profile which reflects your employment objective is a good eye catcher. Some areas of interest might include

Computer skills including all hardware, software packages and applications and certifications

Foreign language fluency, if applicable

Any keywords which are applicable to your objective (keywords are found in job postings, also consider skills and personal qualities that you can offer an employer)

Next, your education should be highlighted. Included in this information should be:

Name of educational or graduating institution, city and state

Name and date of degree or certificate. If you are writing your resume early, list pending graduation/certificate date if it will occur within a year. If longer put “Pursuing an Associate Degree in (your major)” with no expected graduation date given.

Related course work

G.P.A. (if 3.0 or better)

Honors, awards and scholarships. Also mention if you financed your education through employment.

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Your experience, listed in reverse chronological order, should include any jobs you held throughout college, co-ops or internships and, if applicable, volunteer activities. Here are some tips for listing your experience:

Name of organization, city and state

Your title – can be bolded

Dates of employment. Include month and year for recent work

Several action phrases which describe your primary duties (see action verb list)

Accomplishments and achievements in the position An additional listing may be interests or activities and include sports or club memberships with positions or offices held and detailing special events or projects undertaken. It is best not to list political or religious affiliations. Keep in mind that any unrelated jobs held throughout school are important to an employer who is considering hiring you. All types of jobs demonstrate responsibility and some type of skill-building opportunities.

EXPERIENCED JOB SEEKERS: If you fall into this category, it is beneficial to begin with a career summary. This category may include:

Areas of proficiency/skills

Highlights of specific, job-related accomplishments

Certifications

Company awards and promotions Next, describe your professional experience in reverse chronological order, listing your responsibilities in action phrases. A word of caution: If listing multiple positions, do not duplicate responsibilities as this sounds redundant. If you held the same position with several organizations, you might consider listing titles only with the dates. Your education should be listed after your experience, naming the type of degree/certification and the date of graduation/completion. The name of the institution, city and state should also be listed. Experienced job seekers need not elaborate upon this category. Optional areas (depending on remaining space) which are sometimes of interest to employers include community service and professional affiliations (see list of Do’s and Don’ts for further information).

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CAREER CHANGERS AND WORKFORCE RE-ENTRY INDIVIDUALS: This category addresses those of you who have gained experience in a field different from your current career objective and those of you who have been out of the workforce for several or many years. For both groups be certain to include a list of skills that are applicable to your current goal. For instance: - If you have been a human service worker for a number of years and you currently

desire to work in a corporate environment, your list of accomplishments should include any budgetary, supervisory, or project team experience which you gained in your former field. Think carefully about the types of skills which are marketable in the desired workplace.

- If you have been out of the workforce for longer than two years, you need to

demonstrate to a prospective employer that you have utilized your time productively. List the skills that you have gained during time spent working with community groups and in volunteer functions. Pay particular attention to the most responsible tasks such as organizing your neighborhood town watch or implementing a fundraising event.

Additionally, consider using a skill based resume to highlight your skills. Choose and prioritize three skills that are relevant to the position you are seeking and provide examples for each based on your experience. The advantage to this type of format is that the dates of employment are not as noticeable. A sample is provided.

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RESUME WRITING GUIDELINES FOR EVERYONE: DO...

Use graphics and print that are easy on the reader’s eyes

Highlight headings and titles by printing in bold and/or CAPS; avoid italics

Use outline form rather than sentences and do not use the pronoun “I”

Keep it brief - one page is recommended for entry-level positions; no more than two pages for mid and upper-level positions

Be certain it is grammatically correct and contains no typographical errors (it is a good idea to ask several people to proofread your resume)

Use margins which are no more than 1.25 inches wide

Use action verbs to describe job responsibilities

Be clear, concise and direct

Include a personalized cover letter with each resume (see sample)

Create separate resumes if you have separate objectives

DON’T...

Include personal data such as age, height, or marital status

State salary requirements

Abbreviate (except the name of states)

List references. Include them on a separate page and submit when requested.

Use print that is too small (under 10 pt.) or too fancy

Include any information which you cannot discuss at length in an interview

Include any information which has religious or political overtones REMEMBER: No two resumes are identical. Job seekers should customize their resumes to highlight their unique experiences. The following pages include a list of Action Verbs, a Sample Cover Letter and Sample Resumes to help you stimulate ideas. GO TO IT, AND GOOD LUCK!

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LIST OF ACTION VERBS

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THE CUSTOM COVER LETTER A personalized, typed letter should accompany each resume you mail out. This cover letter serves to highlight the information in a way that relates it directly to the needs of the specific employer. It takes your resume out of the junk mail category. Some rules: - Address it to the person who could make the hiring decision. - In the opening sentence say something that indicates that this letter was written

specifically to that company (“I understand that ABC Corp. is expanding its marketing department.”)

- Show that you are interested and able to contribute to a possible solution or need of

the employer. For example: “My training/certification in (name academic or training specialty), and my interest/experience in working in (name area of experience) will be an asset to ABC Corp.

- Ask for an interview (“I would like the opportunity to speak with you in person

concerning my qualifications for the position. I will call you next Tuesday for an appointment.”)

RESPONDING TO A BLIND AD Sometimes it is not possible to research hiring personnel, particularly if you are answering a classified advertisement with a PO Box listing. If this is the case, the inside address should still include a title such as Personnel Manager or Human Resource Manager. The body of the letter should be tailored to meet the qualifications of the ad in addition to stressing your interest and enthusiasm. Be certain to close the letter with a statement which will prompt a phone call from the employer, since most blind ads do not include phone numbers (“I hope to hear from you at your earliest convenience.”) COVER LETTER POWER PHRASES Consider using adaptations of these key phrases in your cover letters: “I believe that I am particularly well qualified for your position because …” “I am confident that with my abilities (be specific) I can make an immediate and valuable contribution to your company.” “Your ad captured my attention.” “The skills you require match my professional strengths.” “I welcome challenges and feel that my experience and skills are easily transferrable.” “I have highlighted some of my achievements which relate to your requirements…”

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COVER LETTER FORMAT

Your Street Address City, State, Zip Code Today’s Date (4 spaces) Mr. Employer Appropriate Title Company Name Street Address City, State, Zip Code Dear Mr. Employer: First Paragraph - Arouse interest. Tell why you are writing; name the position for which you are applying and tell how you heard of the opening. If someone referred you to this opening, mention their name. Middle Paragraph(s) - Create desire. Give details of your background that will show the reader why he/she should consider you as a candidate. If you have a description of the job requirements, try to match your skills and background to these requirements as much as you can. Be as specific as possible about the kind of job you want. Refer the reader to your general qualifications on your enclosed resume or other material. Last Paragraph - Ask for action. Have an appropriate closing to pave the way for the interview by giving your phone number or by offering some similar suggestion of an immediate and favorable reply. Sincerely, YOUR SIGNATURE (4 spaces) John Doe

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SAMPLE COVER LETTER

594 Post Drive Philadelphia, PA 12345 Today’s Date Ms. Mary Smith Recruitment Manager Boscov’s Department Store Granite Run Mall Media, PA 19063 Dear Ms. Smith: I am writing to apply for the management trainee position which appeared in last Sunday’s Philadelphia Inquirer. With an Associate degree in Retail Management and extensive retail experience, I am certain that I could make a positive contribution to your store. As you can see from my resume, for the past two years I have worked part time and summers in a large department store. With over 1500 hours of in-store retail experience, I have learned many practical aspects of retail management including customer service, inventory selection, and promotional events. Additionally, my ability to learn quickly and my demonstrated commitment to hard work should prove to be an asset to your company. I am confident that I can offer you the skills ( name specific skills ) you are seeking. Feel free to call me at 555-555-5555 (home) or 555-555-5500 (cell) to arrange an interview. Thank you for your time. I look forward to learning more about this opportunity! Sincerely, James Stewart Enclosure: Resume

NOTE: TYPE EACH COVER LETTER INDIVIDUALLY...DO NOT SEND A PREPRINTED COPY. ADDRESS EACH EMPLOYER BY NAME AND TITLE.

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JOHN DOE 901 S. Media Line Road

Media, PA 19063 610-359-5000

[email protected] PROFILE: Detail oriented individual with effective verbal and written communication skills seeking an entry level position in Accounting; Proficient in Quickbooks, Microsoft Excel, Word, Access, PowerPoint, 2010; Experienced in the recording of financial transactions, performing calculations and preparing financial statements; Able to analyze and interpret financial transactions; Applies basic economic principles in the business decision-making process; Demonstrates strong organizational and time management abilities EDUCATION: Delaware County Community College, Media PA Accounting Certificate, May 2015 West Chester University, West Chester, PA Bachelor of Arts, Business Administration, May 2011 EXPERIENCE: ABC Company Media, PA Accounting Intern January 2014 - June 2014

Assist with month-end financial reports Post journal entries Help with accounts receivable, payable and bank statement reconciliation Assist with audits Balance sheet reconciliation Work with the finance team on yearly forecasting efforts Manage the monthly tracking of our physical inventory Support the payment processing team Performed data entry and credit checks

Accountemps Philadelphia, PA Accounting Clerk January 2012- December 2014

Matched invoices to purchase orders and vouchers Accurately entered data into Excel spreadsheets Assisted with the processing of accounts payable/receivable

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Media, PA 19063 610-359-5000

[email protected]

PROFILE: Motivated individual seeking to gain experience while completing an internship in the business field

Leadership in fast paced food service industry Experienced in training employees; have proven problem solving abilities Team player; committed to supporting organizational success

Respect towards customers and associates Excellent analytical and problem solving skills Strong communication and organizational skills

Proficient in Microsoft Word, Excel, PowerPoint, Access 2007, 2010

EDUCATION: Delaware County Community College, Media, PA Pursuing an Associate Degree in Business Administration Expected Graduation: May, 2015

Related Coursework: Accounting, Micro and Macro Economics, Principles of Marketing, Introduction to Business GPA: 3.0

EXPERIENCE: March 2012 – Wawa, West Chester, PA March 2014 Shift Manager and Sales Associate

Promoted to Shift Manager after a year of service Recognized by management for providing quality customer service Operated cash register and managed money handling processes Provided pleasant shopping experience and responded to customer needs Experienced with SAP device Build rapport with vendors Actively supported all areas of operations Communicated customer requests to management Maintained store cleanliness Followed all safety and security procedures Prepared food service orders to exceed customer expectations Responded to customer complaints and resolved issues

ACTIVITIES: 2012-2014 Member of Business Society, Delaware County Community College

Helps to organize field trips to local businesses Contributes to the production of Business Society newsletter

2009-2010 Habitat for Humanity, Philadelphia, PA Volunteered to build homes for local families

mailto:[email protected]

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JANE DOE 901 S. Media Line Road

Media, PA 19063 610-359-5000

[email protected] PROFILE: Creative and persuasive team player with excellent communication and interpersonal skills seeks a position in Marketing/Advertising;

Able to establish and maintain professional relationships with customers and provide quality service; Posses strong leadership and time management abilities; Proficient in Microsoft Word, Excel, Access, PowerPoint, Publisher 2010; Familiar with Adobe Illustrator and PageMaker

EDUCATION: Delaware County Community College, Media, PA

Associate Degree in Business Management, May, 2015 GPA: 3.3 Related Course Work: Business Communications, Business Math, Principles of Marketing, Principles of Advertising, Legal Environment of Business

EXPERIENCE: Fashion Bug, Media PA

Assistant Sales Leader March 2012-March 2014 Achieved sales and profitability goals by working alongside Store Sales Manager; Increased sales by 10% Assisted in recruiting, hiring, and training of associates Experienced in payroll procedures, problem resolution, visual merchandising, and loss prevention Quaker Chemical Corporation, Conshohocken, PA

Receptionist – Part-time, April 2010 – March 2012 Maintained front desk area for 35 divisions Supervised 6 data entry staff members Assisted with tours for corporate guests Oversaw daily schedule of special events and arrivals

ACTIVITY Member, Student Government Association Delaware County Community College, 2012-2014 Promoted 4 campus activities per year with higher attendance rates

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Media, PA 19063 610-359-5000

[email protected]

PROFILE A highly creative and accomplished candidate with extensive practice in effective verbal and written communication seeks an entry level position in Journalism; Possess good organizational and management skills; Ability to work well independently and achieve deadlines; Goal-oriented and ability to handle multiple tasks; In-depth knowledge of Dreamweaver MX, Quark XPress and Adobe Photoshop; Knowledge of Microsoft Word, Excel, PowerPoint and Access

EDUCATION Delaware County College, Media, PA Pursuing Associate Degree in Communication Arts, Communication Studies Anticipated Graduation, May 2015 G.P.A.: 3.0 Courses: Public Speaking, Introduction to Public Relations, Introduction to Mass Communication, Journalism I and II EXPERIENCE April 2014-Present Teller Firstrust Bank Devon, Pa Ensures high level of customer service Ensures compliance with bank’s policies and procedures Understands basic features and benefits of bank’s products and services in order to sell to customers as needed Ensures all work is completed on a daily basis, and follows up with outstanding items Demonstrates behavior consistent with bank’s mission/values Demonstrates teamwork through flexibility, and looks for ways to contribute to team performance Responsible for extensive telephone answering Utilizes standard office equipment August 2013- April 2014 Event Staff Philadelphia Eagles Philadelphia, Pa Applied effective interpersonal skills in order to make experience with Philadelphia Eagles a friendly environment Assisted players, player families, and staff with any information at selected venues (training camp, college events, union soccer stadium, concerts) Followed all policies and procedures thoroughly Responsible for crowd management ACTIVITIES Delaware County Community College Writer, The Communitarian Student Newspaper Contributor, Pegasus Magazine DJ, WDCR Radio Station


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Media, PA 19063 610-359-5000

[email protected] PROFILE: Personable and compassionate individual seeks a position in the field

of Human Services; Demonstrates exceptional listening and communication skills; Dedicated to helping others and able to work with a variety of people; Maintains composure during stressful situations; Practices leadership skills and is able to motivate others; Works well independently and as a cooperative team member; Possesses time management and organizational skills


Pursuing an Associate Degree in Human Services Related Coursework: Applied Psychology, Human Development, Industrial Psychology, Social Problems, Microcomputer Applications

Anticipated graduation, May, 2015 EXPERIENCE: November 2013- American Heart Association, Philadelphia, PA Present Volunteer Coordinator

Recruit and train a staff of 11 volunteers Solicit funds through telemarketing and door-to-door canvassing Coordinate mass mailings for a five-county area

April 2011- Children and Youth Services, Media, PA November 2013 Intake Specialist

Performed confidential intake interviews Channeled potential clients to appropriate counselors Worked all shifts on crisis hotline

COMMUNITY SERVICE:

Member - Delaware Valley Women’s Council, 2013 - Present Volunteer - Youth Advocates for Teen Offenders, 2011-2013


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Media, PA 19063 610-359-5000

[email protected] PROFILE: Interested in working with youth population as a Corrections Officer; Demonstrates effective supervision; Possesses excellent communication skills as well as leadership abilities; Strong observational and reporting skills; Able to handle stressful situations and complaints in a professional manner; Demonstrates integrity, maturity and sound judgment while interacting with clients; Knowledge of Microsoft Office, 2010

EDUCATION: Delaware County Community College Media, PA Associate Degree in Administration of Justice, May 2012 GPA: 3.5 Coursework: Criminal Law, Criminal Procedure, Principles of Investigation, Criminology, The Youthful Offender, Experiences in Diversity, American National Government EXPERIENCE: The County of Chester, West Chester, PA Support Staff III, Clerk of Courts 10/2013- Present

Provide extensive administrative support and clerical duties to contribute to the efficiency and productivity of the department

Interact with the public in a professional manner and assist with various issues relating to all criminal matters.

Demonstrate effective organizational skills and attention to detail to complete duties

Attend hearings and provide the court with required files, paperwork and support related to the designated daily caseload

Wawa, Woodlyn, PA Customer Service Representative 09/2011-9/2013

Operates the cash register; maintains proper cash levels

Provides training for new employees

Communicates with store manager regarding customer requests

Replenish products and supplies

General housekeeping


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Media, PA 19063 610-359-5000

[email protected] PROFILE: Skilled administrative professional seeking an entry level Legal Assistant or Paralegal position; Proficient in Microsoft Word, Excel, PowerPoint, Access, 2010; Able to interact in a professional manner with attorney and clients; Demonstrates strong attention to detail and organizational skills; Works well independently and as cooperative team member; Passionate about research and strong desire to learn; Dependable and hard-working


Pursuing an Associate Degree in Paralegal Studies, May 2012 GPA: 3.5

EXPERIENCE: 2014-Present ABC Company LLP, Media, PA Paralegal Internship

Organized and filed case documents (pleadings, discovery) Researched case law, procedural law and statutes Drafted memorandums and short briefs as a result of research Trial preparation including exhibit lists Filing, recording and obtaining information from court and agency files Identified and noted applicable deadlines and ticklers Conducted initial phone consultations Assisted the attorney with interviews between attorney and client Participated and assisted in deposition of a client

November 2013– State Farm Insurance, Concordville, PA Present Customer Service Representative

Respond to high volume of daily claim inquiries Report client information to licensed agents Maintain extensive customer database utilizing Microsoft Access Generate monthly reports to staff

October 2011 – Macy’s, Springfield, PA November 2013 Sales Associate

Assisted customers in various store departments including Appliances, Electronics, Housewares and Furnishings Received Employee of the Year Award, 2007 Consistently surpassed yearly profit goals


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Media, PA 19063 610-359-5000

[email protected]

PROFILE: Exceptional communicator and leader seeking an Assistant Teacher position; Able to plan and implement age appropriate curriculum and activities; Creates a nurturing and safe environment to foster learning;

Demonstrates support and respect for all children and family members; Practices effective supervision and leadership abilities; Communicates effectively with team and family members; Evaluates situations and applies problem-solving skills for best outcome EDUCATION: Delaware County Community College, Media PA Associate Degree in Early Childhood Education, May 2015 G.P.A.: 3.0

Courses: Introduction to Teaching, Principles of Early Childhood Education, Methods & Materials for Teaching I,II, Early Childhood Development, Planning and Instruction, Children, Families and Communities

Field Experience-90 hours Spring, 2014 Lil’ Tykes Childcare & Learning Center

Implement lesson plans for four year old’s based on appropriate cognitive development using a multi-sensory approach that supports exploration and understanding of the world; Create environments that are educationally challenging for all children; Implement accomodations and modifications for diverse learners.

EXPERIENCE: YMCA Lansdowne, Upper Darby, PA August 2013-Present

Part Time Assistant Teacher Prepare lesson plans for 5 year olds with Lead Teacher Effectively engage and supervise class of 10 children Promote children to be independent with self-help skills Maintain a safe and clean environment Communicate with parents in a professional manner Support and follow a professional code of ethics

The Smith Family, Havertown, PA September 2011- August 2013 Nanny Provided afterschool childcare for two boys ages 6 and 8 Assisted with homework Prepared dinner for the family

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Media, PA 19063 610-359-5000

[email protected] PROFILE: Experienced customer service representative with strong communication skills seeking an entry level position in Medical Coding and Billing; Able to interact with patients and healthcare team members in a friendly and professional manner; Works well independently to achieve departmental goals; Produces high quality work by demonstrating attention to detail; Understands the importance of maintaining patient confidentiality; Possesses a strong work ethic and desire to learn; Understanding of the anatomical structure and physiological functioning of the human body; Knowledge of legal and ethical issues in healthcare CERTIFICATIONS: Certified Professional Coder, American Academy of Professional Coders, 2013 Certified as a Medical Reimbursement Specialist, American Medical Billing Association, 2013 KEY SKILLS:

ICD-9, CPT-4, and Medical Terminology

Medical Insurance

Claim Entry and Payment Posting

HIPAA Compliance

Proficient Data Entry Skills

Proficient in Microsoft Word, Excel, and Outlook EDUCATION AND CERTIFICATION: Delaware County Community College, Media, PA Certificate of Proficiency-Medical Coding and Billing, 2014 G.P.A.: 4.0 PROFESSIONAL EXPERIENCE

Sales Advisor H&M, Exton, PA 03/2013 to Present

Customer Service

Operate cash register and process customer credit and debit card payments

Settle cash receipts at the conclusion of each shift

Opening and closing store

Responsible for the merchandising visual display

Quality Assurance Inspector QVC Inc.,West Chester, PA 1/2011-12/2013

Responsible for product & material evaluation on items received to ensure compliance to governmental and company guidelines and standards

Generated and distributed inspection reports to upper management in regards to inspection findings

Conducted Domestic Off-Site Inspections at supplier’s facility

Responsible for researching and reporting on status and location of priority items

Coached and developed new vendors in regards to QVC’s QA Standards / Requirements Trained new employees in regards to departmental process and procedures

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Media, PA 19063 610-359-5000

[email protected]

PROFILE: • Certified Nursing Assistant, PA Department of Health, Registration# 10000000 • Dedicated to providing high-quality personal care • Demonstrates compassion and respect for all individuals • Able to encourage and motivate others to succeed • Able to work well independently and as an effective team member • Dependable, hard-working, strong desire to learn EDUCATION: Delaware County Community College, Media, PA Pursuing Associate Degree in Health Studies, Pre-Nursing Certificate of Completion, Venipuncture, October, 2014 • Able to draw blood and practice aseptic methods • Follow safe practices guidelines Delaware County Technical School, Folcroft, PA Certificate of Competency, Health Occupations, May, 2013 Completed 165 Hours of Nurse Aide Training Program, St. Francis Country House • Performed personal care for residents on the Dementia and Hospice Units • Measured and recorded vital signs EXPERIENCE: October 2013- Present Giant Food Store, Broomall, PA Cashier • Earned Employee of the Month Award • Greet customers and provide friendly customer service • Manage food orders and operate cash register • Handle financial transactions accurately • Maintain cleanliness of work area

COMMUNITY SERVICE: 2013- Present Dunwoody Village Visit with residents and assist with recreational activities 2011-2013 Youth Soccer League Coached and taught young children how to play soccer

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JANE DOE, CMA 901 S. Media Line Road

Media, PA 19063 610-359-5000

[email protected]

PROFILE: Motivated and dependable Certified Medical Assistant with sound knowledge of clinical and administrative support duties; Demonstrates excellent communication skills and interacts in a professional manner with patients and medical team; Able to work well with diverse individuals and provide high quality clinical abilities; Able to prioritize, multi-task and manage time effectively; Knowledge of Electronic Medical Records; Proficient in Microsoft Word, Excel, Access, PowerPoint, Outlook; Understands the importance of maintaining patient confidentiality CERTIFICATIONS: Certified Medical Assistant # Certified in CPR and First Aid, American Red Cross, valid through 2016

EDUCATION: Delaware County Community College, Media, PA Associate of Applied Science, Medical Assistant, 2015 G.P.A.: 3.5; President’s Honor List Medical Assistant Externship: Dr. Zibelman, Taylor Primary Care, Ridley, Park, PA May 2014 to June 2014 Interact with patients and check them into the room Interview patients; listen to concerns and ensure their comfort Answered phones in a courteous manner and scheduled appointments Billed patients (taking co-pays) Lab work-drawing blood-20 sticks Measured and documented patients’ height, weight, blood pressure Performed urinalysis and pulse oximetry Administered vaccines, performed EKG and Snellen Eye Exam Assisted with removal of stitches

EXPERIENCE: Bayada Nurses, Haverford, PA Home Health Aide September 2013 – Present Provide individualized care to clientele with various care levels, and medical conditions Take and document vitals, as well as the various services performed during each visit Assist in performing various nursing/clinical skills such as transfers, medication administration, repositioning, and oxygen administration. Communicate with collaborative team including both health care and administrative staff. VOLUNTEER: Maris Grove, Glen Mills, PA October 2012-Present Socialize with residents and assist with recreational activities

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JANE DOE, RN 901 S. Media Line Road

Media, PA 19063 610-359-5000

[email protected] QUALIFICATIONS AND LICENSURE

Recent graduate seeking position as a Registered Nurse

Motivated and dedicated to providing professional, quality patient care

Excellent communication skills with aptitude to interact effectively with medical team

Maintain excellent relationships with patients, family, and staff

Ability to decisively handle trauma situations and interact effectively with difficult patients

Manage time and administrative duties efficiently and effectively

Certified in CPR and First Aid, American Red Cross, 2014

PA Nursing License # RN100000

EDUCATION: Delaware County Community College - Media, PA

Associate Degree in Applied Science - Nursing, May, 2014

GPA: 3.6 - graduated with high honors

Applied the nursing process in various settings while working with diverse individuals Gained hands-on experience and knowledge in nursing procedures that included:

recording and documenting vital signs and assessments of all body systems, monitoring and maintaining fluid balance and blood glucose levels, assessing IV sites, and administering medications via the following routes: PO, IV IVP, IM, and topical; during a two year internship at these health care facilities:

Lankenau Medical Center Medical Surgical Unit, ICU & CCU Crozer Chester Medical Center Orthopedics, Medical Surgical, OB/GYN Mercy Hospital of Philadelphia Psychiatric & Detoxification Units Saint Agnes Day Room Community Nursing Delaware County Memorial Hospital Orthopedics & Medical Surgical Units Mercy Fitzgerald Hospital Medical Surgical Unit Nemours/Alfred I. duPont Hospital for Children Pediatrics Unit Wallingford Nursing & Rehab Center Long Term Care WORK EXPERIENCE: Fair Acres Geriatric Center, Lima, PA Medical Records Coordinator March 2012 - Present

Contacted companies and patients to assure payment of outstanding bills

Kept medical records in charts and filed appropriately

Hospital of the University of Pennsylvania - Philadelphia, PA Receptionist, Dermatology Unit September 2010 - March 2012

Scheduled appointments and maintained records for busy practice of four Dermatologists


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Media, PA 19063 610-359-5000

[email protected] PROFILE

Technically inclined individual seeking a position in the field of Network Engineering

Install and configure Netware network and Microsoft operating systems

Administer, manage and troubleshoot Netware operating system

Analyze, test, and propose solutions for problems relating to network hubs, servers, workstations and printing

Analyze, test, and propose solutions for problems relating to network protocols

EDUCATION Delaware County Community College, Media, PA Associate of Applied Science, Network Engineering, May 2014 G.P.A.: 3.5 Coursework: Web Page Development, Network Communications, Management Information Systems, Windows XP Professional, Microsoft Windows 2003 Server, Windows 2003 Directory, Cisco Network Support, Novel Network Administration, Advanced Novel Network Administration, Novel Network Design & Implementation, Network Protocols TCP/IP EXPERIENCE Network Technician, Comcast, Aston, PA August 2013- Present

Maintain fiber-coax infrastructure

Configure network devices

Troubleshoot forward and return signal problems

Ensure compliance under FCC guidelines

Repair fiber optic cable

Manage school and local government video equipment

Research new technology and present to fellow employees

Lead node split projects

Verify feasibility of future node split and fiber projects COMMUNITY SERVICE Volunteer – Upland Fire Company, Firefighter and Executive Officer, May 2012- Present Member – Delaware County Fireman’s Association, July 2011- Present


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Media, PA 19063 610-359-5000

[email protected] PROFILE: Effective communicator and problem-solver seeking a position as a Help Desk Technician; Interacts with clients and team members in

a professional manner; Exceptional customer service skills; Works well independently; Prioritizes tasks and manages time productively; Able to install hardware and software; Troubleshoots and resolves source of technical problems; Proficient in Microsoft Windows 7 and Mac OSX

CERTIFICATIONS: CompTIA A+, Network+, American National Standards Institute, 2012 EDUCATION: Delaware County Community College, Media, PA Associate of Applied Science, Help Desk/Technical Support, May, 2012 G.P.A.: 3.0

Coursework: Web Page Development, Network Communications, Management Information Systems, Helpdesk Concepts, Computer Applications, Database Management Systems, Introduction to PC Support, PC Repair & Maintenance, Microsoft Windows 2003 Server, Novel Network Administration

EXPERIENCE: Micro Center, St. Davids, PA May 2013-Present Sales Associate

Greet customers and present reasonable product solutions based on their needs.

Perform merchandising and departmental tasks including markdowns, price changes, and cycle counts; create and maintain signage and product displays

Maintain product knowledge and participate in sales, vendor and product training.

ACTIVITIES: Delaware County Community College Soccer Team 2012-2013 Baseball Team 2012-2013


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Media, PA 19063 610-359-5000

[email protected]

PROFILE: Hardworking and dependable individual seeking a position as an Automotive Technician; Able to represent the dealership in a professional manner and interacts in a courteous manner with customers; Strong diagnosis and troubleshooting abilities; Completes service and repair assignments correctly; Demonstrates communication and possesses the ability to work well with others; Manages responsibilities to complete work on time; Able to multi-task and demonstrates flexibility; Handles difficult situations appropriately; Follows safety rules and regulations; CERTIFICATIONS: Pennsylvania Emission and Safety Inspector EDUCATION: Delaware County Community College, Media, PA Pursuing Associate Degree in Automotive Technology Anticipated Graduation: May 2014 G.P.A.: 3.0 Relevant Coursework: Air Conditioning, Ignition Systems, Computer and Emission Systems, Automotive Manual Transmission/Transaxle and Chassis, Introduction to Interpersonal Communication, Applied Accounting, Engine Performance, Automotive Chassis and Security Systems, Power Train Controls and Technical Chemistry

EXPERIENCE:

Auto Matrix, Upper Darby, PA July 2013-Present

Automotive Technician / Emissions Inspector

Technician Experience on all Domestic & Foreign Cars with PA State Emissions License

In charge of Oil Changes, Full Tune Up, Fluid Flush, Changing Brakes, Tires, Rotors &

Suspension

Vehicle Inspection & Diagnostic Analysis; Sound System installation and Bolt on Performance

upgrades

Hands on work experience with Pneumatic Tools, Air Compressors, Power Tools and Car Lifts

Super Fresh, Havertown, PA June 2011-July 2013 Cashier Operated a computerized register system Trained new employees in professional customer service, store procedures, product lines and register operations Processed returns and exchanges on a daily basis COMPUTER SKILLS: Microsoft Access, Excel, Word, and Windows 2007 and 2010


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Media, PA 19063 610-359-5000

[email protected]

PROFILE: Reliable individual with customer service experience seeking an entry

level HVAC Technician opportunity; Possesses hands-on training in HVAC system repair; troubleshooting and maintenance, covering heating systems, air conditioning, electronics and refrigeration. Diagnose and repair problems with oil, gas, and high-efficiency furnaces

EDUCATION: Delaware County Community College Media, PA HVAC Certificate May, 2014 Pursuing Associate Degree in HVAC EPA Universal License May, 2014 EXPERIENCE: June 2013- ABC Company Media, PA Present Apprentice

Assist Journeymen Mechanics with projects Work with cooling systems

June 2012- G.C. Construction Havertown, PA June 2013 Residential Carpenter Maintained exterior of buildings including repair and painting Removed windows and installed new windows Assisted in plumbing and electrical work Built and remodeled decks and patios May 2011- Super Fresh Havertown, PA June 2012 Cashier Operated a computerized register system

Trained new employees in professional customer service, store procedures, product lines and register operations Processed returns and exchanges on a daily basis

COMPUTER SKILLS: Microsoft Access, Excel, Word, and Windows 2007 and 2010


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Media, PA 19063 610-359-5000

[email protected] PROFILE:

Results-oriented individual with strong client servicing skills seeking an entry level Auto CAD Drafter position

Knowledge of design techniques, tools, and principles involved in the production of precise technical plans, blueprints, drawings and models

Strong attention to detail and able to complete work thoroughly

Effective mathematical, analytical and problem-solving skills

Able to organize and prioritize work EDUCATION: Delaware County Community College, Media, PA Associate Degree in Architectural Technology, May, 2014 GPA: 3.4 Architectural Club Vice President, 2013 Related Coursework: Blueprint Reading; Two Dimensional CADD; Project Management Processes; Architectural Design Concepts; Architectural Graphics

RELATED EXPERIENCE: CO-OP: PA DEPARTMENT OF TRANSPORTATION, Philadelphia, PA January - May 2014

Prepared drawings and details from specifications using CADD

Assisted project manager with highway inspections

Reviewed documents and designs

Delivered presentations at weekly meetings

ADDITIONAL EXPERIENCE: Pep Boys Automotive Center, Brookhaven, PA Customer Service Representative, September 2012- December 2014

Helped customers with selection of auto parts and explanation of work detail

Stocked shelves, handled cash transactions, scheduled appointments Delco Contractors, Media, PA Laborer, Summers 2011-2012 Performed various jobs including aluminum siding, masonry, roofing and exterior painting


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Media, PA 19063 610-359-5000

[email protected]

PROFILE: Mechanically inclined individual seeking a position as an Electronics Technician; Possesses knowledge of circuit boards, chips and electronic equipment; Experience with soldering, digital voltmeter and schematics; Identifying malfunctions in electrical and electro-mechanical instruments; Repairing non-functioning instruments; Works well independently and as cooperative team member; Maintains productivity and accuracy in a fast paced environment; Hardworking and a strong desire to learn EDUCATION: Delaware County Community College, Media, PA Associate of Applied Science, Electronics Technology, May, 2012 GPA: 3.74; President’s List Courses: DC Analysis; Digital Electronics; Electronics I and II; Troubleshooting and Repair; Technical Communication; Technical Mathematics I,II; Technical Physics I,II; AC Analysis, Electro/Mechanical Systems EXPERIENCE: WORK-STUDY: LAB ASSISTANT, ELECTRONICS DEPT., DCCC, Media, PA September 2013-December 2014

Utilized problem solving/trouble shooting skills while assisting students as they worked on electronics labs

Inventoried equipment and lab supplies Modifier/Solderer, Communications Test Design, Inc, West Chester, PA October 2012- September 2013

Performed excellent surface mount soldering skills

Replaced components on set top circuit boards

Worked at a fast pace and utilized attention to detail to complete duties successfully

Performed tasks according to quality procedures


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Media, PA 19063 610-359-5000

[email protected]

PROFILE

Safety conscious individual with strong trouble-shooting skills seeking a position as a Technician in an electrical energy power plant

Experience utilizing tools and equipment commonly found in power generation facilities

Direct experience in synchronizing a three phase generator to the utility grid; Matching the generator's frequency and voltage to the grid's utilizing associated instrumentation and hardware

Ability to identify components on blue prints and technical diagrams

Ability to use a FLUKE199 ScopeMeter and FLUKE 16 MultiMeter to diagnose and assess DELTA and WYE connected three phase systems

Ability to perform functional testing of plant systems and components and interpret acceptability of data in comparison with established standards

Ability to observe, record, and interpret indications from instrumentation and control systems. Calculate, evaluate, and report findings

Competent in Microsoft Word, Excel, Power Point, and Access EDUCATION: Delaware County Community College, Media, PA Associate Degree in Energy Technology, May 2014 G.P.A: 3.28 Graduated with Honors - MASS & POSS - Fossil Recommended PROFESSIONAL EXPERIENCE: January 2012 – Present Security Officer Waverly Heights, Gladwyne, PA

Responsible for campus safety at a busy 63-acre CCRC. Manage all aspects of command and reception center.

Perform security tours, monitor FACP, CCTV, Boiler Systems, Sprinkler Systems and burglar systems. Enforce safety practices and security protocols. Respond to medical emergencies, fire alarms, and safety concerns as needed.

Operate main desk PBX switchboard. Address customer and staff needs to meet organizational objectives.

Recognized for seven years of safe driving as a CMV operator.

Assist department manager on special database management projects (access control, department tracking and trending) as needed.


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Experienced/Career Change

JANE DOE

901 S. Media Line Road Media, PA 19063 610-359-5000 [email protected]

Career Summary:

Compassionate and respectful individual interested in making a career change into the healthcare field, seeking a position as a Certified Nursing Assistant

Experienced in meal planning and preparation, complete physical assessments of patients, A.M. care, medication administration, IM and subcutaneous injections, taking and recording vital signs, wound care and dressing. Familiar with nursing interventions taught in first year clinical

Possess very strong verbal communication and listening skills and able to establish

rapport with individuals; Demonstrates an understanding of clients’ emotions and behavior and practices compassion; Exercises composure during stressful situations; Able to work with diverse individuals and has experience working with clients with cognitive disabilities and mental illness

Owning and operating my own business for seven years has provided me with the ability

to prioritize daily tasks, foresee and effectively prevent potential problems, and manage time to its fullest potential

Technical skills include Microsoft Word, Excel, PowerPoint 2003 and 2007

Certifications:

Certified Nursing Assistant, PA Department of Health, Registration# 10000000

AHA CPR Professional Certification 7/13 – 7/15

Education Delaware County Community College, Media, PA Pursuing Associate Degree in Nursing Anticipated graduation, May, 2014 GPA 3.5; President’s List and Dean’s List

Student Clinical Experience Crozer Chester Medical Center, Spring Semester 2013, Medical-Surgical Unit 1N

Provided basic nursing care and duties as expected as well as medication administration: PO, IM and subcutaneous injections, IV push, IV piggy back, performed Accuchecks, dressing cleansing and changes including packed dressing care of surgical wounds, and advocated for my patients.

Crozer Chester Medical Center, Spring Semester 2013, OB/Maternity

Documented vital signs, assisted nurses with care, checked MARs for medications due and assessed pain levels, administered medications while explaining to patients the purpose and side effects, performed complete assessments on mothers and infants, and cared for infants in nursery.


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Jane Doe, Page 2 Lankenau Medical Center, Fall Semester 2012, Medical-Surgical Unit 3SW

Performed basic nursing skills as learned in simulation laboratory setting at Delaware County Community College under the tutelage of my clinical instructor. Performed specific clinical skills such as Foley catheter removal, NG tube care, peg tube care, A.M. care, taking and recording vital signs, and advocated for my patients.

Professional Experience Values Into Action, Inc., Media, PA Personal Assistant, January 2013- Present

Teamed with other support personnel to coordinate and provide in-home and community support for clients with cognitive disabilities and mental illness. Assisted clients with personal hygiene, meal planning and preparation, light housekeeping, laundry, doctor appointments, referrals and insurance, food shopping, community and church functions, performed Accuchecks and minor first aide. Received specialized training in fire safety, first aide.

Jane Doe Floral Design, Springfield, PA Owner, June 2007 - December 2013

Handled all aspects of business including advertising, networking, meeting with clients, planning wedding floral décor, inventory, purchasing, accounting and managing temporary employees from my home business while maintaining my own childcare and duties of running a household.

Volunteer Community Activities Meals on Wheels, Springfield, PA 2012- Present

Prepare and deliver homemade meals to families in need. Harvey J. Sabold Elementary School, Springfield, PA 2010- 2012

Assisted teachers with classroom activities

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“SKILL BASED RESUME”


Media, PA 19063 610-359-5000

[email protected] PROFILE: Detail oriented individual seeking a position in Accounts Payable/Receivable; Proficient in Quickbooks, Microsoft Excel, Word, Access, PowerPoint, 2010; Outstanding math skills; enjoy working with figures; Knowledge of clerical details, record and file maintenance; Strong background in all aspects of customer service and support; Excellent organizational, planning, interpersonal and communication skills SKILLS AND ABILITIES: Bookkeeping: ▪Responsible for all accounts receivable and payable functions as Auditor

for hotel operation ▪Prepared daily, monthly, and yearly balance sheets for auditing purposes ▪Managed daily cash control, prepared bank and credit card deposits ▪Collected payments for customer billing and posted to general ledger Administrative: ▪ Created documents, spreadsheets, presentations, and maintained database ▪ Made travel arrangements and coordinated schedules ▪ Ordered office supplies Customer Service: ▪Handled customer inquiries and complaints in a professional manner ▪Adept at handling confrontational situations, resolving them appropriately Management: ▪Scheduled, trained and supervised staff arriving for daily shift ▪Oversaw all hotel operations and guest relations as management staff EXPERIENCE: Bookkeeper Holiday Inn, Philadelphia, PA June 2011 - June 2014 Front Desk Manager Radisson Hotel, Philadelphia, PA March 2009- June 2011 Administrative Assistant Penn State University, Media, PA June 2007 - April 2009 Travel Agent Apple Vacations, Media, PA May 2005 – June 2007 EDUCATION: Delaware County Community College, Media PA Associate of Applied Science Degree, Accounting, May 2012 VOLUNTEER ACTIVITIES: Activity Coordinator Children’s Hospital October 2012-Present Fundraiser American Heart Association May 2011- August 2012


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Resume Sample for those Without Work History


Media, PA 19063 610-555-9876

[email protected]

PROFILE

Personable and goal oriented individual seeking a position as a Customer Service Representative

Knowledge of Microsoft Word, Excel and PowerPoint, Publisher, 2010

Excellent communication and interpersonal skills

Works well independently and as a team member

Strong organizational and problem-solving skills EDUCATION Delaware County Community College, Media, PA Currently pursuing an Associate Degree in Business Administration Expected Graduation, May 2014 GPA: 3.2 Relevant Coursework: Introduction to Business, Business Communication, Principles of Management, Sales and Supervision, Principles of Marketing ACTIVITIES Member of the Business Society, Delaware County Community College 2012-2013

Helps to organize field trips to local businesses

Assists in production of business attire fashion show

Contributes to the production of Business Society newsletter Habitat for Humanity Media, PA 2010-2012

Worked on rehabilitating homes in North Philadelphia


Documents

Creating Your Professional Cover Letter and Resume