Critical Success Factors: Design and Development of Sharable TrainingE-Learn 2006

Honolulu, HI

October 15, 2006

Initiatives

Veterans Health Administration (VHA)

Employee Education Services (EES)

Goals

+Advanced Distributed Learning (ADL) Initiative

Sharable Content Object Reference Model (SCORM)

________________________

VITAL Collaborative Training Network

Pilot Course

– Suitable for generalized application

– Reusable content, across organizations and courses

– Stable and established content

– Sharable resource to show return on investment

• Criteria for selecting pilot course

Approach• Formal ISD Process with

Rapid Prototyping– Interagency Design Team– Project Communications– Analysis and Requirements

Gathering– Design Workshop– Design Concept and

Prototype– Content Analysis and

Instructional Design– SCORM, Metadata, and 508

Activity Tree

Prevention and Management of

Disruptive Behavior

Placeholder for screenshots of your choice (see slides at end)

Project Critical Success Factors

• Great bunch of people!– COMMUNICATION– Flexibility and Trust

• Formal ISD Process with Rapid Prototyping

Examples Critical Success Factors by Process Phase• Analysis

– Identified requirements early, with participation and “sign-off” from all stakeholders

• Design– “Pushed” issues until they were completely clarified and agreed upon,

preventing misunderstandings and costly rework

• Development– Staggered production milestones, tested iteratively

• Implementation– Addressed issues early

• Evaluation– Regular review sessions with stakeholders, Level 3

Lessons Learned Interagency Design Team

• Engage a neutral third party• Define criteria for success• Select appropriate team members• Encourage consensus and buy-in• Assign final authority• Maximize meeting time• Make project materials accessible• Maintain open communication• Hold regular review sessions

Lessons Learned Designing Shared Content

• Balance identified audience with potential future audience

• Plan for reuse and sharability• Organize content for

reusability• Give prototype purpose• Scope for metadata• Maximize efforts of

development team

Lessons Learned Developing Shared Content

• Tap available technical resources• Determine Section 508 strategies early• Prepare for LMS implementation

Current VITAL Network Efforts

• Sharable courses– Pharmacy Technician

Training Program

• Tackle technical aspects related to sharing

• Promote quality medical training based on solid instructional design

• Share best practices and lessons learned with educational, training, and medical communities

Implications for Collaborative Efforts

• Key Success Factors – communication, flexibility, and trust

• Challenges– Management and program administration– Inter-organizational team dynamics and

communications– Program design

• Getting there can be challenging, but the benefits are obvious

For More Information

Dr. David Twitchell

801-924-6836

david.twitchell1@va.gov

Rebecca Bodrero

360-782-5573

bodrero@ctc.com

A PMDB case study that provides additional details is available.

Critical Success Factors: Design and Development of Sharable TrainingBack-up Slides

PMDB Screen Shots

Log In Screen

Tutorials

Practice: Identifying Factors

Practice: Analyzing Stress Levels

Practice: Responding On-The-Job

Knowledge Check

Knowledge Check

Game: SimIntake

Assessment

Critical Success Factors: Design and Development of Sharable TrainingBack-up Slides

Detailed Intro Slides

VHA EES Goals • Develop and conduct educational interventions

that support VA and VHA strategic priorities and result in measurable learning and performance change.

• Provide a learning infrastructure that increases access to and timeliness of learning opportunities.

• Create partnerships to better develop, deliver, and use educational products and services.

Advanced Distributed Learning

The ADL VisionProvide access to the highest quality education, training and performance aiding, tailored to individual needs,

delivered cost effectively, anytime and anywhere.

SCORM ® • Sharable Content Object Reference Model

SCORM®

ADL Initiative

Instructional Capability

Technical Specifications

Why Following SCORM is a Good Idea

• DoD Instruction 1322.26– DoD-developed or

acquired distributed learning content and systems shall conform to SCORM

– All distributed learning content must be registered

• That, and it also makes good sense!

VITAL Collaborative Training Network

• Produces health training that:– Can be shared by multiple organizations– Reduces costs through resource sharing– Reduces duplication of effort (particularly in the

federal government)– Promotes quality – Supports the ADL initiative

• Shares best practices and lessons learned