CRU WiebeTech Drive eRazer · DCO areas are excluded per the spec, but the Drive eRazer Ultra will unhide such areas prior to initiating the Secure Erase if the user has changed the

Protecting Your Digital AssetsTM

Wiebetech Branding

2c85m76yPMS 711C

66c7m7yPMS 299C

Product Name:Univers 73 Black Extended

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CRU® WiebeTech® Drive eRazer™ UltraUser ManualFeatures

• Erasesalldatafromaconnectedharddrive

• Choosefromadozenpreseterasemethods,orcreateyourown.

• CanunhideoreraseHPAorDCOareasthatacomputer’sOScan’tsee.

• AttachesnativelytoSATAandIDE/PATAdrivesandconnectstoothertypesofdriveswithoptionaladapters

• LCDmenusmakesetupanderasuresimple

• LCDgivesclearindicationoftimeremainingforerasuretocomplete

• Standaloneoperationwithnocomputerrequired

• USB connection allows the Drive eRazer Ultra to be used to prevew drives beforeerasureortoconfirmerasureafteruse

• OptionallyconnectstoaZPL2serialprinterforsummary/verificationtestresults

2


CRU WiebeTech Drive eRazer Ultra User Manual

1 PRE-INSTALLATION STEPS

1.1 PACKAGE CONTENTS

Thefollowinglistcontainstheitemsthatareincludedinthecom-

pleteconfigurationforthisdevice.PleasecontactCRUifanyitems

aremissingordamaged:

Accessories Quantity

DriveeRazerUltra 1

ACadapter 1

Metaldriveplate 1

Packageofscrewsandbumpers 1

SATApower/datacable 1

IDE/PATApowercable 1

IDE/PATAdatacable 1

QuickStartGuide 1

1.2 IDENTIFYING PARTS

Takeamomenttofamiliarizeyourselfwiththepartsoftheproduct.

Thiswillhelpyoutobetterunderstandthefollowinginstructions.

TABLE OF CONTENTS1Pre-InstallationSteps 2

1.1PackageContents 2

1.2IdentifyingParts 2

1.3LEDBehavior 3

1.4WarningsandNotices 3

2InstallationSteps 4

3UsingtheLCDInterfaceandMenu 4

3.1Home/StartErasing 4

3.2ReviewSettings 5

3.2.1EraseType 5

3.2.1.1SupportedEraseSpecifications 5

3.2.1.2CustomErase 6

3.2.2HPA/DCOHandling 6

3.2.3Validation 7

3.2.4LabelPrinterOutput 7

3.2.5ResettoFactory 8

3.3ViewDriveInfo 8

3.4ViewDockInfo 9

3.5OtherScreensDuringtheErasureProcess 9

3.5.1OperationalStatus 9

3.5.2ErrorIndication 10

4FrequentlyAskedQuestions 11

5TechnicalSpecifications 15

FRONT

eSATAConnectorMolexMini-Fit

PowerConnector

IDE/PATADataConnector

3



1.3 LED BEHAVIOR

LED COLOR STATE DESCRIPTION

PowerOut-put Green Solid

Theattacheddriveispoweredon.

PowerInput Green Solid TheDriveeRazerUltraisreceivingpower.

Error Red Solid

Theattacheddrivehasreached131°F/55°C,oranHPA/DCO-relateddiskcommandhasfailed.

DriveActivity Red Solid Theattacheddriveisbeingaccessed.

HPA/DCOIndicator Amber Solid

AnHPAorDCOareahasbeendetected.Oncelit,itwillnotbeunlituntiltheDriveeRazer’spoweriscycled.

1.4 WARNINGS AND NOTICES

Pleasereadthefollowingbeforebeginninginstallation.

General Care

• ThemaincircuitboardoftheDriveeRazerUltraissus-

ceptibletostaticelectricity.Propergroundingisstrongly

recommendedtopreventelectricaldamagetotheenclo-

sureorotherconnecteddevices,includingthecomputer

host.Avoidalldramaticmovement,tappingontheunit,

andvibration.

• Avoidplacingtheharddrivesclosetomagneticdevices,

highvoltagedevices,ornearaheatsource.Thisincludes

anyplacewheretheproductwillbesubjecttodirect

sunlight.DoNOTallowwatertomakecontactwiththe

driveortheDriveeRazerUltra.

• Beforestartinganytypeofhardwareinstallation,please

ensurethatallpowerswitcheshavebeenturnedoff

andallpowercordshavebeendisconnectedtoprevent

personalinjuryanddamagetothehardware.

• Removeanyattacheddevicesbeforetransportingthe

DriveeRazerUltratopreventdamagetothedriveinter-

faces.

SIDES

DB9SerialConnectorforprinteroutput

USB3.0Connector

TOP

ErrorLED LCDScreen

PowerInputLED

DriveActivityLED

PowerOutputLED

DC+12VPowerConnector

PowerSwitchNavigationButtons

HPA/DCOIndicatorLED

4



2 INSTALLATION STEPSa. Attachtheprotectivemetaldriveplatetoyour3.5”harddrive.(Thisstepisoptional.)Thepurposeofthe

bottomplateistoprovideprotectiontoyourdriveelectronicsandaidheatdissipation.

b. Ifyou’reerasinganIDE/PATAdrive,configurethejumpersontherearofthedrive.Thedrivemustbesetto

theMastersetting.Consulttheinstructionsforyourdrive.Somedrivesdisplayconfigurationinformationon

thedrive’slabel.

c. EnsurethattheDriveeRazerUltra’spowerswitchisintheOFF(0)position.

d. ConnecttheDriveeRazerUltratothedrive(oradapter)usingeithertheIDEribboncableforIDE/PATAdrives

ortheSATAdata/powercableforSATAdrives.

e. Ifyou’reusinganadapter,connectthedrivetotheadapter.

f. AttachthepowercabletotheDriveeRazerUltraandtothedrive.ForSATAdrives,thepowercableanddata

cablearecombinedintoasingleSATAdriveinterface.

g. PlugtheACadapterintotheDriveeRazerUltra.

h. Turnonthepowerswitch.TheconnecteddrivewillpowerupandtheDriveeRazerUltramainmenuwill

appearontheLCDscreen.

3 USING THE LCD INTERFACE AND MENUUsetheLCDand4-buttonnavigationinterfacetostarterasingdrives,adjustsettings,viewinformationabout

thedriveanddock,orcheckonoperationalstatus.Onthe4-buttonnavigationinterface,“Up”and“Down”allow

scrollingthroughoptions,while“Right”selectsand“Left”goesbacktothepreviousscreen.

3.1 HOME/START ERASING

Usethisscreentobegintheerasureprocessusingcurrentsettings.“QuickErase”isthedefaulterasure

setting.QuickEraseusesallzeroesastheoverwritepattern.

START ERASING QUICK ERASE >

WILL ERASE ALL DATA >

ESTIMATINGERASE TIME

ERASING. . . 2%19 M REMAINING

WhenQuickEraseisfinished,theDriveeRazerUltrawillverifyasampletoensurecompletion.Seesection

3.2.3formoreinformationonverification.

PREPARING VERIFY VERIFY . . .2%39M REMAINING

VERIFYDONE >

REVIEW SETTINGS >

5



3.2 REVIEW SETTINGS

Fromthisscreen,theusercanchoosetheerasetype,setHPA/DCOhandling,verification,andprinter

outputtype.

3.2.1 Erase Type

• Fromthe“ReviewSettings”screen,pressEntertogettothe“EraseType”screen.

ERASE TYPE >

• Thecurrenterasemodewilldisplay,alongwithanoptiontochangethesetting.PressEnterto

change.

QUICK ERASE CHANGE SETTING? >

• PresstheUpandDownbuttonstoscrollthroughthedifferentoptions.PressEntertoselectthe

erasemodeyouwanttouse.

CHANGE MODE TO CUSTOM ERASE >

• Afteryouselectthemode,youwillbepromptedtomakeyourselectionthedefaultmode.Press

Entertosavethemodeasthedefault.PressUporDowntosetandcontinuewithoutsavingthe

modeasdefault.

CUSTOM ERASE MAKE DEFAULT? >

Supported Erase Specifications

TheDriveeRazerUltraoffersuserflexibilitywithoveradozenpreseterasemethods.Usethefol-

lowingcharttohelpselectwhicherasespecificationtouse.

MODE DESCRIPTION

QUICKERASE Performsasinglepass,writingallzeroes

CUSTOMERASE Performs1to99passes(user-selectable)overwritingwithzeroesforauser-selectedpattern.Oneveryotherpass,thecomplement(inverse)ofthese-lectedpatternwillbeused,butthelastpasswillalwaysusetheuser-definedpattern.

RANDOMERASE Performs1to9passes(user-selectable),overwritingwitharandomlygener-ated32-bitpattern.Anewpatternisgeneratedforeachpass.

SECUREERASEN Initiatesthedrive’sbuilt-inSecureErase(Normal)function.PertheATAspeci-fication,thisfunctionoverwritesalladdessableareasusingzeroes.HPAorDCOareasareexcludedperthespec,buttheDriveeRazerUltrawillunhidesuchareaspriortoinitiatingtheSecureEraseiftheuserhaschangedtheHPA/DCObehaviorinthe“ReviewSettings”menu.Secureeraseisbetterabletohandlebadblockscomparedtoothererasemethods.

SECUREERASEE Initiatesthedrive’sbuilt-inSecureErase(Enhanced)function.ThisissimilartoSecureErase(Normal),exceptthatHPAandDCOareasareerased(withoutbeingremoved),andinsteadofallzeroesarepeatingpatternisused.Thepat-ternissetbythedrivemanufacturer.Thevalidationstepisnotapplicablesincetheerasepatternvariesfromdrivetodrive.

DODCLEAR USDepartmentofDefense(DoD5220.22-M)“Clear”standard

6



Supported Erase Specifications, continued...

MODE DESCRIPTION

DODSANITIZE USDepartmentofDefense(DoD5220.22-M)“Sanitize”standard

NIST80088CLEAR “Clear”standarddefinedbyNISTspecialpublication800-88

NIST80088PURGE “Purge”standarddefinedbyNISTspecialpublication800-88

CSECITSG-06 Canada’sdatasanitizationstandard

HMGIS5ERASE GreatBritain’sdatasanitizationstandard

DSDISM6.2.92 Australia’sdatasanitizationstandard.AlsosatisfiesNewZealand’sGCSBNZISM2010standard.RemovesHPAorDCOareas,thenperformsasinglepassofarandompattern(threepassesfordrivessmallerthan15GB).

VERIFYONLY Nooverwriting—performstheverificationsteponly

Custom Erase

Ifthismodeisselected,theusermayselectthepasscountnumberandoverwritepattern.Youcan

setthismodethedefaultwhenyouselectitbypressingEnter.PressUporDowntosetandcon-

tinuewithoutsavingtheselectionasthefuturedefault.

# OF PASSES01 >

DATA PATTERN 00000000 >

CUSTOM ERASE MAKE DEFAULT? >

3.2.2 HPA/DCO Handling

ErasemodesQuickErase,CustomErase,RandomErase,SecureEraseN,andSecureEraseEallowthe

usertoselecthowhiddenareas(HPAsandDCOs)arehandledduringtheerasingprocess.

• Fromthe“ReviewSettings”screen,pressEnterandthenUporDowntogettotheHPA/DCO

Handlingscreen.PressEnter.

HPA/DCO HANDLING >

• ThecurrentHPA/DCOhandlingsettingwilldisplay,alongwithanoptiontochangethesetting.Press

Entertochange.

UNLOCK ALLCHANGE SETTING? >

• UsetheUpandDownbuttonstoscrollthroughthehandlingoptions:unlockall,unlockHPAonly,

andignoreall.PressEntertoselect.

CHANGE TOUNLOCK HPA ONLY >

• Afteryouselectthehandling,youwillbepromptedtomakeyourselectionthedefault.PressEnter

tosavethemodeasdefault.PressUporDowntosetandcontinuewithoutsavingthesettingas

default.

IGNORE ALLMAKE DEFAULT? >

7



3.2.3 Validation

TheusermayselectthelevelatwhichtheDriveeRazerUltraverifiestheerasureprocessatcompletion.

TheoptionsareMinimal(factorydefaultselection),Medium,andHigh.Thisvalidationprocessoffersa

basiclevelofassurancethattheerasurewassuccessfullycompleted.

Someerasespecificationsrecommendorrequirethataseparatetoolbeusedforvalidation.

• Fromthe“ReviewSettings”screen,pressEnter,andthenUporDowntogettothe“Validation”

screen.PressEnter.

VALIDATION >

• Thecurrentvalidationsettingwilldisplay,alongwithanoptiontochangethesetting.PressEnterto

change.

MINIMALCHANGE SETTING? >

• UsetheUpandDownbuttonstoscrollthroughtheverifyoptions:MINIMAL,MEDIUM,orHIGH.

PressEntertoselect.

CHANGE VERIFY TOMEDIUM >

• Afteryouselectthevalidationyouwillbepromptedtomakeyourselectionthedefault.PressEnter

tosavethemodeasthedefault.PressUporDowntosetandcontinuewithoutsavingthesetting

asdefault.

MEDIUMMAKE DEFAULT? >

3.2.4 Label Printer Output

TheDriveeRazerUltrafeaturesaDB9null-modemserialconnectionforthepurposeofconnectinga

labelprinterthatsupportstheZPLIIprogramminglanguage.ThiswillallowtheDriveeRazertoprinta

labelrecordingdetailsofaneraseprocess.Thisoccursattheendoftheprocess.Thelabelcanthenbe

affixedtothedrive,ortoaDriveBox™anti-staticstoragecase.Therearetwooutputmodes,onefora4”

x1”labelandonefora4”x6”label.Youmayalsoprintalabelasatestwithoutanerasureprocess.

• Fromthe“ReviewSettings”screen,pressEnterandthenUporDowntogettothe“Printer

Output”screen.PressEnter.

PRINTER OUTPUT >

NOTE

8



• ThecurrentPrinterOutputsettingwilldisplay,alongwithanoptiontochangethesetting.Press

Entertochange,orUporDowntoprintatestlabel,changethenumberoflabelsyouwishtoprint,

orchangewhethertoprintalabelwhenanerrorisdetectedornot.

LARGE LABEL 1x6CHANGE SETTING? >

PRINT TEST LABEL >

# OF COPIES: 1CHANGE SETTING? >

PRINT ON ERR? NCHANGE SETTING? >

• UsetheUpandDownbuttonstoscrollthroughtheprinteroptions:“SmallLabel4x1”,“LargeLabel

4x6”,or“PCOutput”.PressEntertoselect.

CHANGE LABEL TO SMALL LABEL 4x6 >

• Afteryouselecttheprinteroption,youwillbepromptedtomakeyourselectionthedefault.Press

Entertosavethemodeasthedefault.PressUporDowntosetandcontinuewithoutsavingas

default.

SMALL LABEL 4x6MAKE DEFAULT? >

3.2.5 Reset to Factory

Fromthisscreen,youcanresetthesettingsontheDriveeRazerUltratothefactorydefaults.

FUNCTION FACTORY DEFAULT SETTING

EraseMode QuickErase

HPA/DCOHandling IgnoreAll

Validation Minimal

LabelPrinterOutput SmallLabel4x1

• Fromthe“ReviewSettings”screen,pressEnterandthenUporDowntogettothe”ResettoFac-

tory”screen.PressEnter.

RESET TO FACTORY >

• Atthenextscreen,pressEntertocontinue.Thesettingsarenowresettothefactorydefaults.

CONTINUE >

3.3 VIEW DRIVE INFO

Thisscreendisplaysinformationabouttheattacheddrive.

• Fromthe“Home/StartErasing”screen,presstheUporDownbuttonstogettothe“ViewDriveInfo”

screen.PressEnter.

VIEW DRIVE INFO >

9



• UsetheUporDownbuttonstoscrollthroughandviewthefollowinginfoaboutthedrive.

MODE EXPLANATION

Capacity(bytes) Capacityoftheharddrive,measuredinbytes

Manufacturer Manufacturingcompanynameoftheharddrive

Modelnumber Modelnumberoftheharddrive

Serialnumber Serialnumberoftheharddrive

FirmwareRev Firmwarerevisionnumberoftheharddrive

HPAsize(bytes) ThesizeoftheHostProtectedAreaoftheharddrive,measuredinbytes

DCOsize(bytes) ThesizeoftheDeviceConfigurationOverlayoftheharddrive,measuredinbytes

Diskhealth DisplaystheS.M.A.R.T.healthstatusofthedrive

SecureEraseNortime TimereportedbythedrivethatitwilltaketouseSecureErase(Normal)

SecureEraseEnhtime TimereportedbythedrivethatitwilltaketouseSecureEraseEnhanced

Start/Stops S.M.A.R.T.informationonhowmanytimesthedrivehasspunupandspundown

PowerCycles S.M.A.R.T.informationonhowmanypoweron/offcyclesthedrivehasunder-gone

BadSectors Numberofbadsectorsreportedbythedrive

3.4 VIEW DOCK INFO

ThisscreendisplaysinformationaboutyourDriveeRazerUltraunit.

• Fromthe“Home/StartErasing”screen,presstheupordownbuttonstogettothe“ViewDockInfo”

screen.PressEnter.

VIEW DOCK INFO: >

• UsetheUporDownbuttonstoscrollthroughandviewthefollowinginfoaboutDriveeRazer.

MENU ITEM CONDITION/EXPLANATION

ProductName Brandnameoftheproduct(e.g.“DriveeRazerUltra”)

UniqueID# Aspecific,uniquenumberassignedtotheunitforidentification,akintoaserialnumber

Firmwarever.# SpecificfirmwareversioninstalledontheDriveeRazerUltraproduct

3.5 OTHER SCREENS DURING THE ERASURE PROCESS

3.5.1 Operational Status

Duringerasure,statusmessagesaredisplayedontheLCD.Examplesarebelow.

STATUS MESSAGE CONDITION/EXPLANATION

STARTINGERASURE Brieflydisplayswhenauserfirstselects“StartErasing”andthenconfirmsthatselection

GATHERINGINFO BrieflydisplayswhiletheDriveeRazerUltraisgatheringinformationfromthedriveandmakingcalculationstodeterminesuchthingsasthepresenceofanHPAorDCO

PREPARINGERASE BrieflydisplayswhiletheDriveeRazerUltraischeckingusersettingsandplan-ningtheerase

10



Operational Status, continued...

STATUS MESSAGE CONDITION/EXPLANATION

ESTIMATINGERASETIME

TheDriveeRazerUltraiswipingaportionofthedrive(foroneminute)forthepurposeofestimatinghowlongitwilltaketoerasethewholedrive.

PASSWORDRESET BrieflydisplaysbeforetheDriveeRazerUltraresetstheharddrivepassword

PASSWORDRESETCYCLEPOWER

Theharddrive’spasswordwassuccessfullyreset.TheusermustturnofftheDriveeRazerUltraandthenturnitbackon.

HPARESET HPAwassuccessfullyremoved

DCORESET DCOwassuccessfullyremoved

VERIFYDONE Theeraseprocessandverificationcompletedsuccessfully

ERASEDONE Theeraseprocesscompletedsuccessfully;verificationnotavailable(onlyseenwithSecureEraseEnhancedmode)

PREPARINGVERIFY TheDriveeRazerUltraischeckingusersettingsandplanningtheverificationprocess

3.5.2 Error Indication

IfyourDriveeRazerUltraunitencountersanyerrors,abriefexplanatorymessagedisplays.

ERROR MESSAGE CONDITION/EXPLANATION

PASSWORDERROR TheDriveeRazerUltratriedtoresetthepasswordonthedrive,butwasunabletodosoandreceivedanerrorfromthedrive.

CAN’TRESETPASSWORD

Passwordresetwasthoughttohavebeensuccessful,butasubsequentdouble-checkdetectedthatthepasswordwasstillpresent

FACTORY<min. Thedriveissuspectedofreportingfalseinformation.TheDCOsizeappearstobeunreasonablelarge,leavinglessthan5MBofdiskcapacity.

NATIVE<min. Thedriveissuspectedofreportingfalseinformation.TheHPAsizeappearstobeunreasonablelarge,leavinglessthan5MBofdiskcapacity.

BLOCKCNT<min. Thedriveissuspectedofreportingfalseinformation.Thedrive’sfactorycapacityappearstobelessthan5MB.

HPARESETERROR FailedfirstattempttoremovetheHPA

HPARESETFAILED TheHPAwasthoughttohavebeenremoved,butasubsequentdouble-checkfoundittobestillpresent

DCORESETERROR FailedfirstattempttoremovetheDCO

DCORESETFAILED TheDCOwasthoughttohavebeenremoved,butasubsequentdouble-checkfoundittobestillpresent

SECUREERASENOTSUPPORTED Thedrivedoesnotsupportthe“SecureErase(Normal)”feature

SECUREERASEENHNOTSUPPORTED Thedrivedoesnotsupportthe“SecureErase(Enhanced)”feature

SECUREERASEENHERROR AnerroroccurredduringtheSecureErase(Enhanced)process

WRITECMDERROR TheDriveeRazerUltrareceivedanerrorwhileattemptingtowritetothedrive

READCMDERROR TheDriveeRazerUltrareceivedanerrorwhileattemptingtoreadfromthedrive

VERIFICATIONERROR

Ablockonthedrivedoesn’tmatchwhatwassupposedtohavebeenoverwrittenthere.

11



4. FREQUENTLY ASKED QUESTIONS (FAQ)

HOW DOES SECURE ERASE WORK?

SecureEraseisafeatureonmanymodernharddrives(greaterthan15GB).Thisfeatureisactivatedbya

lowlevelcommandtothedriveandcausesthedrivetoeraseitselfusingmethodsdevelopedbythedrive

manufacturersinconjunctionwiththeNSA.Toprotectagainstmalwareattacks,operatingsystemssuchas

WindowsandMacOS(andsoftwareapplicationswrittenfortheseoperatingsystems)cannotsendthis

command,butDriveeRazerUltracan.

SecureErasesequentiallyoverwritesthedataonthedrive,similartotheDriveeRazerUltraunit’sother

erasemodes.However,SecureErasebetterhandlesdataon“badblocks”(singlepassmaystopandreport

anerroratabadblock).

SecureEraseisimplementedonmostdrivesthatweremanufacturedin2001orlater.However,anesti-

matedtimeforcompletionwasnotaddeduntillater.SomedrivesthereforesupportSecureErasebutwill

notgiveanestimatedcompletiontime.

HOW FAST WILL MY DRIVE ERAZER ULTRA ERASE THE DATA ON A HARD DRIVE?

TheDriveeRazerUltracanerasemodernharddrivesatupto7GB/minuteormore.Theerasuretime

dependsonseveralfactors.Olderdriveswillgenerallytakelongerthannewerones.Higherlevelsofverifica-

tionwillnotaffectthetimespenterasing,butwillmakethetotalprocesstakelonger.Finally,theerase

modeplaysarole.QuickErasewillgenerallyfinishalittlefasterthanSecureErase.

WITH WHAT DRIVE CAPACITIES IS DRIVE ERAZER COMPATIBLE?

TheDriveeRazerUltracannoteraseextremelysmalldrivesormediathatarelessthan10,000sectors.

Assuminga512bytesectorsize,10,000sectorsislessthan5MB.Thereiscurrentlynoknownlimittohow

largeofadiskDriveeRazerUltrawillerase.AsofApril2015theDriveeRazerUltrahasbeentestedwithup

to6TBharddrives.WehavenoreasontobelievethattheDriveeRazerUltrawillnotcontinuetoworkwith

newerandlargerdrivesizesastheyarereleased.

DO I HAVE TO JUMPER MY IDE DRIVE TO A PARTICULAR SETTING?

WerecommendthatyoujumperyourIDE/PATAharddrivestoaMastersetting.Someharddriveshavetwo

differentMastersettings:oneforwhenthereisaslavedrivepresentandoneforwhenthereisnoslave

drivepresent.ChoosethesettingforNoSlavepresent.Theremaybesomedrivesthatwillnotworkwith

eitherofthesesettings.ThenextchoiceisCableSelect.Ifthisdoesnotwork,tryusingnojumpers.This

maybethesameas“MasterwithNoSlavepresent”.

WHAT KIND OF PRINTER SHOULD I USE WITH THE DRIVE ERAZER ULTRA?

TheDriveeRazerUltrawastestedprimarilywithZebrabrandprinterscompatiblewithZPLIIformatted

text(oftenindicatedby–Zattheendofthemodelnumber).Duringdevelopmentwemadeeveryeffortto

makethisfeatureascompatibleaspossible,butnolistofcompatibleprintersiscurrentlybeingpublished.If

choosinganewprinter,theZebraproductlineisagoodstartingpoint.FeelfreetocontactCRUSupportfor

up-to-dateinformationaboutDriveeRazerUltraandserialprinters.

12



WHAT KIND OF CABLE DO I NEED FOR THE PRINTER PORT?

Theprinterportisastandard9-pinserialRS-232port.DriveeRazerUltrarequiresamaleendandmost

printersalsorequireamaleend.Ifyouneedtosourceanewcable,whatyouneedisprobablya“Maleto

MaleRS-232(DB9)NullModemSerialcable.”ThiscableisavailablefromCRU(PartNumber7380-8000-03).

Checkyourprinter’sdocumentationregardingserialcabletypes.Connectingittoacomputer’sserialportis

possiblewitha“MaletoFemaleRS-232(DB9)Nullmodemserialcable”.

WHAT SIZES ARE THE LABELS THAT THE DRIVE ERAZER ULTRA PRINTS?

TheDriveeRazerUltracanprintoneoftwodifferentlabelsizes:4”x1”or4”x6”,dependinguponhowit’s

configured.

WHAT INFORMATION IS INCLUDED ON EACH LABEL THAT THE DRIVE ERAZER ULTRA PRINTS?

BelowareexamplesofthetwotypesoflabelsthattheDriveEraserUltragenerates.

4”x1”label

4”x6”label

13



WHY DOES THE USB CONNECTOR LOOK LIKE USB 3.0 BUT THE DOCUMENTATION SAYS IT’S USB 2.0?

TheDriveeRazerUltrausesaUSB3.0styleconnectorbecauseitsharesaformfactorandmanypartswith

anotherproduct.However,thecontrollerchipthatdrivestheDriveeRazerUltra’sUSBconnectionsupports

USB2.0only.TheportcanbeusedwitheitherUSB2.0or3.0typecablesandwitheitherUSB2.0or3.0

hosts,butitwilloperateatUSB2.0speed.Theintendedpurposesoftheportarethepreviewingofadrive

andfirmwareupgrading,ratherthanforlengthydatatransfers.ForthesetwopurposesUSB2.0speedis

sufficient.

CAN I SWITCH DRIVES OR ATTACH A HARD DRIVE WHEN THE UNIT IS TURNED ON?

Thisisnotrecommended,becauseitcouldcauseanelectricalshortthatcoulddamagetheDriveeRazer

ultraorthedrive.

Q: WILL MY DRIVE ERAZER ULTRA WORK WITH A SOLID STATE DRIVE (SSD)?

Shortanswer:SSDserasedbytheDriveeRazerUltrainanymodewouldbesafefromcasualdataretrieval

attempts,butforverysensitivedatatheonlywaytoguaranteesecurityistophysicallydestroythedrive.

Longeranswer:WithSSDs,thehost(suchacomputeroraDriveeRazerUltra)doesnothavedirectaccess

tothesectorsonthedrive.Thereisthereforenowaytoguaranteethatacommandtoeraseagivensector

willactuallyerasethatsector.

TheSSD’scontrollermayinsteadremapthatphysicalsectortoanewlogicalsector,leavingthedataintact

butinaccessible.EvenafulloverwriteofaSSDmaythereforenotresultinafullywipeddrive.However,the

dataremainingonthedrivewouldnotbeaccessiblevianormalmeans.Recoveringsuchdatawouldrequire

removingtheactualflashchipsfromtheSSD’scircuitboardandaccessingthemwithspecialequipmentand

softwaretools.

SecureErasemodesofferthebestchanceoffullyerasinganSSDbecausetheyusethedrive’sbuilt-in

erasingfunction.SecureEraseisdefinedbytheATAspecificationandrequiresdrivestofullyerasealluser

accessibledataareaswhenthecommandisreceived.TheEnhancedversionalsoerasesanydatawithin

HPAorDCOareas.However,atleastonestudyhasshownthatsomeSSDmanufacturersdidnotcorrectly

implementthisportionoftheATAspecification.So,whilemostSSDswillbeerasedfullybySecureErase,

somemaynot.IfyouknowthataparticularSSDmodelcorrectlyimplementsSecureErasemodesperthe

ATAspec,thesemodescanerasetheSSDcompletely.Ifyou’reunsure,youshouldassumethatdatafrag-

mentscouldremain.

MY DRIVE ERAZER ULTRA SHOWS “WRITE CMD ERROR” ON THE LCD AND THE ERASE HAS STOPPED PROGRESSING. WHAT DO I DO NEXT?

Thismessagemeansthatthedrivereportedanerrorwhenattemptingtoexecuteawritecommandsent

toitbytheDriveeRazerUltra.Severalthingscancausesuchanerror,suchasabadblockonthedrive,ora

poorphysicalconnectionbetweentheDriveeRazerUltraandthedrive.Itmayoccurifthedriveordockis

movedorbumpedduringtheeraseprocess.Thisisanunrecoverableerror(indicatedbythelightingofthe

Red“Error”LED).

ThenextstepistoturnofftheDriveeRazerUltra’spower.Ifyoulike,youcanturntheDriveeRazerUltra

backonandattempttoerasethedriveagain.Abadblockisnotalways100%bad,sosometimesablock

thatfailstobeoverwrittenononeattemptwillsucceedonthenexttry.Makesurethecablesconnecting

14



thedriveandtheDriveeRazerUltraarefullyseated,anddonotattempttomovethedrive,DriveeRazer

Ultra,orcablesduringtheeraseprocess.Makesurethedrivehasgoodairflowaroundittoavoidanypos-

sibleheatissues.Ifyoucontinuetoseethiserrormessageonthedrive,thenextthingtotryischanging

toSecureEraseEnhancedmode.Thismodedoesn’tusewritecommands;rather,itissuesasinglecom-

mandtothedrivethatcausesthedrivetoeraseitself.Thismodehandlesbadblocksbetterthanmodes

basedonwritecommands.Ifnoneoftheseremedieswork,theonlywaytoensuretherearenorecover-

abledataremainingonthedriveistophysicallydestroyit.

MY DEPARTMENT REQUIRES 100% VERIFICATION OF ERASURE. DOES THE “HIGH” OPTION VERIFY 100% OF THE DRIVE?

No,althoughthe“high”checksalargenumberofsectorsofthedrive,performing100%verificationwould

requireamuchgreateramountoftimethantheerasureprocessitself.Forthisreason,andforthesecurity

ofhavinganindependenttool,werecommendusinga3rdpartytoolfor100%verification.

Manyorganizationsactuallyrequirethattheerasetoolandtheverificationtoolbeseparateproducts.The

AustralianGovernmentInformationSecurityManual,November2010,statesthat“Verifyingthesanitisation

ofmediawithadifferentproducttotheoneconductingthesanitisationprocessprovidesanindependent

levelofassurancethatthesanitisationprocesswasconductedcorrectly”(161).

Ifitsatisfiesyourdepartment’srequirements,youcoulduseahexeditor,suchasHxD,tovisuallyinspect

thecontentsofthedrivetoverifythatitwaserased.

Protecting Your Digital AssetsTM For more information, visit the CRU web site.

www.cru-inc.com

5 TECHNICAL SPECIFICATIONSProductModels DriveeRazerUltra

U.S.PatentNo. 8,090,904

OutputInterfaceTypes&Speeds

USB2.0:upto480Mbps(compatiblew/USB3.0cablesandinterfaces)RS232Serial:upto20kbits/s(LabelPrintingOnly)

SupportedDriveTypes2.5”and3.5”SATAdrives3.5”IDE/PATAdrivesAdditionaldrivesusingoptionaladapters

InputDataConnectors One(1)IDE/PATAconnectorOne(1)SATAconnector

OutputDataConnectors One(1)USB3.0connectorOne(1)DB9NullModelSerialconnector

SupportedOperatingSystems

Windows10,8,7,andVistaWindowsServer2012and2008productfamiliesMacOSX10.4.xorhigher(USB3requires10.8orlater)Linuxdistributionsthatsupporttheconnectiontypeused

ComplianceEMIStandard:FCCPart15ClassAEMCStandard:EN55022,EN55024CE,RoHS,RCM

ProductWeight 0.4pounds(0.18kg)

ProductDimensions 2.95”x4.33”x1.06”(75mmx110mmx27mm)

TechnicalSupportYourinvestmentinCRUproductsisbackedupbyourfreetechnicalsupportforthelifetimeoftheproduct.Contactusthroughourwebsite,www.cru-inc.com/supportorcallusat1-800-260-9800or+1-360-816-1800.

©2012,2015,2017CRUAcquisitionGroup,LLC.ALLRIGHTSRESERVED.

ThisUserManualcontainsproprietarycontentofCRUAcquisitionGroup,LLC(“CRU”)whichisprotectedbycopyright,trademark,andotherintellectualpropertyrights.

UseofthisUserManualisgovernedbyalicensegrantedexclusivelybyCRU(the“License”).Thus,exceptasotherwiseexpresslypermittedbythatLicense,nopartofthisUserManualmaybereproduced(byphotocopyingorotherwise),transmitted,stored(inadatabase,retrievalsystem,orotherwise),orotherwiseusedthroughanymeanswithoutthepriorexpresswrittenpermissionofCRU.

UseofthefullDriveeRazerUltraproductissubjecttoallofthetermsandconditionsofthisUserManualandtheabovereferencedLicense.

CRU®,WiebeTech®,DriveeRazer™,andDriveBox™,(collectively,the“Trademarks”)aretrademarksownedbyCRUandareprotectedundertrademarklaw.ThisUserManualdoesnotgrantanyuserofthisdocumentanyrighttouseanyoftheTrademarks.

Product WarrantyCRUwarrantsthisproducttobefreeofsignificantdefectsinmaterialandworkmanshipforaperiodofthreeyearsfromtheoriginaldateofpurchase.CRU’swarrantyisnontransferableandislimitedtotheoriginalpurchaser.

Limitation of LiabilityThewarrantiessetforthinthisagreementreplaceallotherwarranties.CRUexpresslydisclaimsallotherwarranties,includingbutnotlimitedto,theimpliedwarrantiesofmerchantabilityandfitnessforaparticularpurposeandnon-infringementofthird-partyrightswithrespecttothedocumentationandhardware.NoCRUdealer,agent,oremployeeisauthorizedtomakeanymodification,extension,oradditiontothiswarranty.InnoeventwillCRUoritssuppliersbeliableforanycostsofpro-curementofsubstituteproductsorservices,lostprofits,lossofinformationordata,computermalfunction,oranyotherspecial,indirect,consequential,orincidentaldamagesarisinginanywayoutofthesaleof,useof,orinabilitytouseanyCRUproductorservice,evenifCRUhasbeenadvisedofthepossibilityofsuchdamages.InnocaseshallCRU’sliabilityexceedtheactualmoneypaidfortheproductsatissue.CRUreservestherighttomakemodificationsandadditionstothisproductwithoutnoticeortakingonadditionalliability.

FCC Compliance Statement: “ThisdevicecomplieswithPart15oftheFCCrules.Operationissubjecttothefollowingtwoconditions:(1)Thisdevicemaynotcauseharmfulinterference,and(2)thisdevicemustacceptanyinterferencereceived,includinginterferencethatmaycauseundesiredoperation.”

ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassAdigitaldevice,pursuanttoPart15oftheFCCRules.Theselimitsaredesignedtoprovidereasonableprotectionagainstharmfulinterferencewhentheequipmentisoperatedinacommercialenvironment.Thisequipmentgenerates,uses,andcanradiateradiofrequencyenergyand,ifnotinstalledandusedinaccordancewiththeinstructionmanual,maycauseharmfulinterferencetoradiocommunications.Operationofthisequipmentinaresidentialareaislikelytocauseharmfulinterferenceinwhichcasetheuserwillberequiredtocorrecttheinterferenceatthisownexpense.

IntheeventthatyouexperienceRadioFrequencyInterference,youshouldtakethefollowingstepstoresolvetheproblem:

1) Ensurethatthecaseofyourattacheddriveisgrounded.2) UseadatacablewithRFIreducingferritesoneachend.3) UseapowersupplywithanRFIreducingferriteapproximately5inchesfromtheDCplug.4) Reorientorrelocatethereceivingantenna.

PartNumber:A9-000-0029Rev.3.1

FOROFFICEORCOMMERCIALUSE

1000SETechCenterDrive,Suite160,Vancouver,WA98683

Documents

CRU WiebeTech Drive eRazer · DCO areas are excluded per the spec, but the Drive eRazer Ultra will unhide such areas prior to initiating the Secure Erase if the user has changed the