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Protecting Your Digital AssetsTM

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CRU® WiebeTech® Drive eRazer™ UltraUser ManualFeatures

• Erasesalldatafromaconnectedharddrive

• Choosefromadozenpreseterasemethods,orcreateyourown.

• CanunhideoreraseHPAorDCOareasthatacomputer’sOScan’tsee.

• AttachesnativelytoSATAandIDE/PATAdrivesandconnectstoothertypesofdriveswithoptionaladapters

• LCDmenusmakesetupanderasuresimple

• LCDgivesclearindicationoftimeremainingforerasuretocomplete

• Standaloneoperationwithnocomputerrequired

• USB connection allows the Drive eRazer Ultra to be used to prevew drives beforeerasureortoconfirmerasureafteruse

• OptionallyconnectstoaZPL2serialprinterforsummary/verificationtestresults

2


CRU WiebeTech Drive eRazer Ultra User Manual

1 PRE-INSTALLATION STEPS

1.1 PACKAGE CONTENTS

Thefollowinglistcontainstheitemsthatareincludedinthecom-

pleteconfigurationforthisdevice.PleasecontactCRUifanyitems

aremissingordamaged:

Accessories Quantity

DriveeRazerUltra 1

ACadapter 1

Metaldriveplate 1

Packageofscrewsandbumpers 1

SATApower/datacable 1

IDE/PATApowercable 1

IDE/PATAdatacable 1

QuickStartGuide 1

1.2 IDENTIFYING PARTS

Takeamomenttofamiliarizeyourselfwiththepartsoftheproduct.

Thiswillhelpyoutobetterunderstandthefollowinginstructions.

TABLE OF CONTENTS1Pre-InstallationSteps 2

1.1PackageContents 2

1.2IdentifyingParts 2

1.3LEDBehavior 3

1.4WarningsandNotices 3

2InstallationSteps 4

3UsingtheLCDInterfaceandMenu 4

3.1Home/StartErasing 4

3.2ReviewSettings 5

3.2.1EraseType 5

3.2.1.1SupportedEraseSpecifications 5

3.2.1.2CustomErase 6

3.2.2HPA/DCOHandling 6

3.2.3Validation 7

3.2.4LabelPrinterOutput 7

3.2.5ResettoFactory 8

3.3ViewDriveInfo 8

3.4ViewDockInfo 9

3.5OtherScreensDuringtheErasureProcess 9

3.5.1OperationalStatus 9

3.5.2ErrorIndication 10

4FrequentlyAskedQuestions 11

5TechnicalSpecifications 15

FRONT

eSATAConnectorMolexMini-Fit

PowerConnector

IDE/PATADataConnector

3



1.3 LED BEHAVIOR

LED COLOR STATE DESCRIPTION

PowerOut-put Green Solid

Theattacheddriveispoweredon.

PowerInput Green Solid TheDriveeRazerUltraisreceivingpower.

Error Red Solid

Theattacheddrivehasreached131°F/55°C,oranHPA/DCO-relateddiskcommandhasfailed.

DriveActivity Red Solid Theattacheddriveisbeingaccessed.

HPA/DCOIndicator Amber Solid

AnHPAorDCOareahasbeendetected.Oncelit,itwillnotbeunlituntiltheDriveeRazer’spoweriscycled.

1.4 WARNINGS AND NOTICES

Pleasereadthefollowingbeforebeginninginstallation.

General Care

• ThemaincircuitboardoftheDriveeRazerUltraissus-

ceptibletostaticelectricity.Propergroundingisstrongly

recommendedtopreventelectricaldamagetotheenclo-

sureorotherconnecteddevices,includingthecomputer

host.Avoidalldramaticmovement,tappingontheunit,

andvibration.

• Avoidplacingtheharddrivesclosetomagneticdevices,

highvoltagedevices,ornearaheatsource.Thisincludes

anyplacewheretheproductwillbesubjecttodirect

sunlight.DoNOTallowwatertomakecontactwiththe

driveortheDriveeRazerUltra.

• Beforestartinganytypeofhardwareinstallation,please

ensurethatallpowerswitcheshavebeenturnedoff

andallpowercordshavebeendisconnectedtoprevent

personalinjuryanddamagetothehardware.

• Removeanyattacheddevicesbeforetransportingthe

DriveeRazerUltratopreventdamagetothedriveinter-

faces.

SIDES

DB9SerialConnectorforprinteroutput

USB3.0Connector

TOP

ErrorLED LCDScreen

PowerInputLED

DriveActivityLED

PowerOutputLED

DC+12VPowerConnector

PowerSwitchNavigationButtons

HPA/DCOIndicatorLED

4



2 INSTALLATION STEPSa. Attachtheprotectivemetaldriveplatetoyour3.5”harddrive.(Thisstepisoptional.)Thepurposeofthe

bottomplateistoprovideprotectiontoyourdriveelectronicsandaidheatdissipation.

b. Ifyou’reerasinganIDE/PATAdrive,configurethejumpersontherearofthedrive.Thedrivemustbesetto

theMastersetting.Consulttheinstructionsforyourdrive.Somedrivesdisplayconfigurationinformationon

thedrive’slabel.

c. EnsurethattheDriveeRazerUltra’spowerswitchisintheOFF(0)position.

d. ConnecttheDriveeRazerUltratothedrive(oradapter)usingeithertheIDEribboncableforIDE/PATAdrives

ortheSATAdata/powercableforSATAdrives.

e. Ifyou’reusinganadapter,connectthedrivetotheadapter.

f. AttachthepowercabletotheDriveeRazerUltraandtothedrive.ForSATAdrives,thepowercableanddata

cablearecombinedintoasingleSATAdriveinterface.

g. PlugtheACadapterintotheDriveeRazerUltra.

h. Turnonthepowerswitch.TheconnecteddrivewillpowerupandtheDriveeRazerUltramainmenuwill

appearontheLCDscreen.

3 USING THE LCD INTERFACE AND MENUUsetheLCDand4-buttonnavigationinterfacetostarterasingdrives,adjustsettings,viewinformationabout

thedriveanddock,orcheckonoperationalstatus.Onthe4-buttonnavigationinterface,“Up”and“Down”allow

scrollingthroughoptions,while“Right”selectsand“Left”goesbacktothepreviousscreen.

3.1 HOME/START ERASING

Usethisscreentobegintheerasureprocessusingcurrentsettings.“QuickErase”isthedefaulterasure

setting.QuickEraseusesallzeroesastheoverwritepattern.

START ERASING QUICK ERASE >

WILL ERASE ALL DATA >

ESTIMATINGERASE TIME

ERASING. . . 2%19 M REMAINING

WhenQuickEraseisfinished,theDriveeRazerUltrawillverifyasampletoensurecompletion.Seesection

3.2.3formoreinformationonverification.

PREPARING VERIFY VERIFY . . .2%39M REMAINING

VERIFYDONE >

REVIEW SETTINGS >

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3.2 REVIEW SETTINGS

Fromthisscreen,theusercanchoosetheerasetype,setHPA/DCOhandling,verification,andprinter

outputtype.

3.2.1 Erase Type

• Fromthe“ReviewSettings”screen,pressEntertogettothe“EraseType”screen.

ERASE TYPE >

• Thecurrenterasemodewilldisplay,alongwithanoptiontochangethesetting.PressEnterto

change.

QUICK ERASE CHANGE SETTING? >

• PresstheUpandDownbuttonstoscrollthroughthedifferentoptions.PressEntertoselectthe

erasemodeyouwanttouse.

CHANGE MODE TO CUSTOM ERASE >

• Afteryouselectthemode,youwillbepromptedtomakeyourselectionthedefaultmode.Press

Entertosavethemodeasthedefault.PressUporDowntosetandcontinuewithoutsavingthe

modeasdefault.

CUSTOM ERASE MAKE DEFAULT? >

Supported Erase Specifications

TheDriveeRazerUltraoffersuserflexibilitywithoveradozenpreseterasemethods.Usethefol-

lowingcharttohelpselectwhicherasespecificationtouse.

MODE DESCRIPTION

QUICKERASE Performsasinglepass,writingallzeroes

CUSTOMERASE Performs1to99passes(user-selectable)overwritingwithzeroesforauser-selectedpattern.Oneveryotherpass,thecomplement(inverse)ofthese-lectedpatternwillbeused,butthelastpasswillalwaysusetheuser-definedpattern.

RANDOMERASE Performs1to9passes(user-selectable),overwritingwitharandomlygener-ated32-bitpattern.Anewpatternisgeneratedforeachpass.

SECUREERASEN Initiatesthedrive’sbuilt-inSecureErase(Normal)function.PertheATAspeci-fication,thisfunctionoverwritesalladdessableareasusingzeroes.HPAorDCOareasareexcludedperthespec,buttheDriveeRazerUltrawillunhidesuchareaspriortoinitiatingtheSecureEraseiftheuserhaschangedtheHPA/DCObehaviorinthe“ReviewSettings”menu.Secureeraseisbetterabletohandlebadblockscomparedtoothererasemethods.

SECUREERASEE Initiatesthedrive’sbuilt-inSecureErase(Enhanced)function.ThisissimilartoSecureErase(Normal),exceptthatHPAandDCOareasareerased(withoutbeingremoved),andinsteadofallzeroesarepeatingpatternisused.Thepat-ternissetbythedrivemanufacturer.Thevalidationstepisnotapplicablesincetheerasepatternvariesfromdrivetodrive.

DODCLEAR USDepartmentofDefense(DoD5220.22-M)“Clear”standard

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Supported Erase Specifications, continued...

MODE DESCRIPTION

DODSANITIZE USDepartmentofDefense(DoD5220.22-M)“Sanitize”standard

NIST80088CLEAR “Clear”standarddefinedbyNISTspecialpublication800-88

NIST80088PURGE “Purge”standarddefinedbyNISTspecialpublication800-88

CSECITSG-06 Canada’sdatasanitizationstandard

HMGIS5ERASE GreatBritain’sdatasanitizationstandard

DSDISM6.2.92 Australia’sdatasanitizationstandard.AlsosatisfiesNewZealand’sGCSBNZISM2010standard.RemovesHPAorDCOareas,thenperformsasinglepassofarandompattern(threepassesfordrivessmallerthan15GB).

VERIFYONLY Nooverwriting—performstheverificationsteponly

Custom Erase

Ifthismodeisselected,theusermayselectthepasscountnumberandoverwritepattern.Youcan

setthismodethedefaultwhenyouselectitbypressingEnter.PressUporDowntosetandcon-

tinuewithoutsavingtheselectionasthefuturedefault.

# OF PASSES01 >

DATA PATTERN 00000000 >

CUSTOM ERASE MAKE DEFAULT? >

3.2.2 HPA/DCO Handling

ErasemodesQuickErase,CustomErase,RandomErase,SecureEraseN,andSecureEraseEallowthe

usertoselecthowhiddenareas(HPAsandDCOs)arehandledduringtheerasingprocess.

• Fromthe“ReviewSettings”screen,pressEnterandthenUporDowntogettotheHPA/DCO

Handlingscreen.PressEnter.

HPA/DCO HANDLING >

• ThecurrentHPA/DCOhandlingsettingwilldisplay,alongwithanoptiontochangethesetting.Press

Entertochange.

UNLOCK ALLCHANGE SETTING? >

• UsetheUpandDownbuttonstoscrollthroughthehandlingoptions:unlockall,unlockHPAonly,

andignoreall.PressEntertoselect.

CHANGE TOUNLOCK HPA ONLY >

• Afteryouselectthehandling,youwillbepromptedtomakeyourselectionthedefault.PressEnter

tosavethemodeasdefault.PressUporDowntosetandcontinuewithoutsavingthesettingas

default.

IGNORE ALLMAKE DEFAULT? >

7



3.2.3 Validation

TheusermayselectthelevelatwhichtheDriveeRazerUltraverifiestheerasureprocessatcompletion.

TheoptionsareMinimal(factorydefaultselection),Medium,andHigh.Thisvalidationprocessoffersa

basiclevelofassurancethattheerasurewassuccessfullycompleted.

Someerasespecificationsrecommendorrequirethataseparatetoolbeusedforvalidation.

• Fromthe“ReviewSettings”screen,pressEnter,andthenUporDowntogettothe“Validation”

screen.PressEnter.

VALIDATION >

• Thecurrentvalidationsettingwilldisplay,alongwithanoptiontochangethesetting.PressEnterto

change.

MINIMALCHANGE SETTING? >

• UsetheUpandDownbuttonstoscrollthroughtheverifyoptions:MINIMAL,MEDIUM,orHIGH.

PressEntertoselect.

CHANGE VERIFY TOMEDIUM >

• Afteryouselectthevalidationyouwillbepromptedtomakeyourselectionthedefault.PressEnter

tosavethemodeasthedefault.PressUporDowntosetandcontinuewithoutsavingthesetting

asdefault.

MEDIUMMAKE DEFAULT? >

3.2.4 Label Printer Output

TheDriveeRazerUltrafeaturesaDB9null-modemserialconnectionforthepurposeofconnectinga

labelprinterthatsupportstheZPLIIprogramminglanguage.ThiswillallowtheDriveeRazertoprinta

labelrecordingdetailsofaneraseprocess.Thisoccursattheendoftheprocess.Thelabelcanthenbe

affixedtothedrive,ortoaDriveBox™anti-staticstoragecase.Therearetwooutputmodes,onefora4”

x1”labelandonefora4”x6”label.Youmayalsoprintalabelasatestwithoutanerasureprocess.

• Fromthe“ReviewSettings”screen,pressEnterandthenUporDowntogettothe“Printer

Output”screen.PressEnter.

PRINTER OUTPUT >

NOTE

8



• ThecurrentPrinterOutputsettingwilldisplay,alongwithanoptiontochangethesetting.Press

Entertochange,orUporDowntoprintatestlabel,changethenumberoflabelsyouwishtoprint,

orchangewhethertoprintalabelwhenanerrorisdetectedornot.

LARGE LABEL 1x6CHANGE SETTING? >

PRINT TEST LABEL >

# OF COPIES: 1CHANGE SETTING? >

PRINT ON ERR? NCHANGE SETTING? >

• UsetheUpandDownbuttonstoscrollthroughtheprinteroptions:“SmallLabel4x1”,“LargeLabel

4x6”,or“PCOutput”.PressEntertoselect.

CHANGE LABEL TO SMALL LABEL 4x6 >

• Afteryouselecttheprinteroption,youwillbepromptedtomakeyourselectionthedefault.Press

Entertosavethemodeasthedefault.PressUporDowntosetandcontinuewithoutsavingas

default.

SMALL LABEL 4x6MAKE DEFAULT? >

3.2.5 Reset to Factory

Fromthisscreen,youcanresetthesettingsontheDriveeRazerUltratothefactorydefaults.

FUNCTION FACTORY DEFAULT SETTING

EraseMode QuickErase

HPA/DCOHandling IgnoreAll

Validation Minimal

LabelPrinterOutput SmallLabel4x1

• Fromthe“ReviewSettings”screen,pressEnterandthenUporDowntogettothe”ResettoFac-

tory”screen.PressEnter.

RESET TO FACTORY >

• Atthenextscreen,pressEntertocontinue.Thesettingsarenowresettothefactorydefaults.

CONTINUE >

3.3 VIEW DRIVE INFO

Thisscreendisplaysinformationabouttheattacheddrive.

• Fromthe“Home/StartErasing”screen,presstheUporDownbuttonstogettothe“ViewDriveInfo”

screen.PressEnter.

VIEW DRIVE INFO >

9



• UsetheUporDownbuttonstoscrollthroughandviewthefollowinginfoaboutthedrive.

MODE EXPLANATION

Capacity(bytes) Capacityoftheharddrive,measuredinbytes

Manufacturer Manufacturingcompanynameoftheharddrive

Modelnumber Modelnumberoftheharddrive

Serialnumber Serialnumberoftheharddrive

FirmwareRev Firmwarerevisionnumberoftheharddrive

HPAsize(bytes) ThesizeoftheHostProtectedAreaoftheharddrive,measuredinbytes

DCOsize(bytes) ThesizeoftheDeviceConfigurationOverlayoftheharddrive,measuredinbytes

Diskhealth DisplaystheS.M.A.R.T.healthstatusofthedrive

SecureEraseNortime TimereportedbythedrivethatitwilltaketouseSecureErase(Normal)

SecureEraseEnhtime TimereportedbythedrivethatitwilltaketouseSecureEraseEnhanced

Start/Stops S.M.A.R.T.informationonhowmanytimesthedrivehasspunupandspundown

PowerCycles S.M.A.R.T.informationonhowmanypoweron/offcyclesthedrivehasunder-gone

BadSectors Numberofbadsectorsreportedbythedrive

3.4 VIEW DOCK INFO

ThisscreendisplaysinformationaboutyourDriveeRazerUltraunit.

• Fromthe“Home/StartErasing”screen,presstheupordownbuttonstogettothe“ViewDockInfo”

screen.PressEnter.

VIEW DOCK INFO: >

• UsetheUporDownbuttonstoscrollthroughandviewthefollowinginfoaboutDriveeRazer.

MENU ITEM CONDITION/EXPLANATION

ProductName Brandnameoftheproduct(e.g.“DriveeRazerUltra”)

UniqueID# Aspecific,uniquenumberassignedtotheunitforidentification,akintoaserialnumber

Firmwarever.# SpecificfirmwareversioninstalledontheDriveeRazerUltraproduct

3.5 OTHER SCREENS DURING THE ERASURE PROCESS

3.5.1 Operational Status

Duringerasure,statusmessagesaredisplayedontheLCD.Examplesarebelow.

STATUS MESSAGE CONDITION/EXPLANATION

STARTINGERASURE Brieflydisplayswhenauserfirstselects“StartErasing”andthenconfirmsthatselection

GATHERINGINFO BrieflydisplayswhiletheDriveeRazerUltraisgatheringinformationfromthedriveandmakingcalculationstodeterminesuchthingsasthepresenceofanHPAorDCO

PREPARINGERASE BrieflydisplayswhiletheDriveeRazerUltraischeckingusersettingsandplan-ningtheerase

10



Operational Status, continued...

STATUS MESSAGE CONDITION/EXPLANATION

ESTIMATINGERASETIME

TheDriveeRazerUltraiswipingaportionofthedrive(foroneminute)forthepurposeofestimatinghowlongitwilltaketoerasethewholedrive.

PASSWORDRESET BrieflydisplaysbeforetheDriveeRazerUltraresetstheharddrivepassword

PASSWORDRESETCYCLEPOWER

Theharddrive’spasswordwassuccessfullyreset.TheusermustturnofftheDriveeRazerUltraandthenturnitbackon.

HPARESET HPAwassuccessfullyremoved

DCORESET DCOwassuccessfullyremoved

VERIFYDONE Theeraseprocessandverificationcompletedsuccessfully

ERASEDONE Theeraseprocesscompletedsuccessfully;verificationnotavailable(onlyseenwithSecureEraseEnhancedmode)

PREPARINGVERIFY TheDriveeRazerUltraischeckingusersettingsandplanningtheverificationprocess

3.5.2 Error Indication

IfyourDriveeRazerUltraunitencountersanyerrors,abriefexplanatorymessagedisplays.

ERROR MESSAGE CONDITION/EXPLANATION

PASSWORDERROR TheDriveeRazerUltratriedtoresetthepasswordonthedrive,butwasunabletodosoandreceivedanerrorfromthedrive.

CAN’TRESETPASSWORD

Passwordresetwasthoughttohavebeensuccessful,butasubsequentdouble-checkdetectedthatthepasswordwasstillpresent

FACTORY<min. Thedriveissuspectedofreportingfalseinformation.TheDCOsizeappearstobeunreasonablelarge,leavinglessthan5MBofdiskcapacity.

NATIVE<min. Thedriveissuspectedofreportingfalseinformation.TheHPAsizeappearstobeunreasonablelarge,leavinglessthan5MBofdiskcapacity.

BLOCKCNT<min. Thedriveissuspectedofreportingfalseinformation.Thedrive’sfactorycapacityappearstobelessthan5MB.

HPARESETERROR FailedfirstattempttoremovetheHPA

HPARESETFAILED TheHPAwasthoughttohavebeenremoved,butasubsequentdouble-checkfoundittobestillpresent

DCORESETERROR FailedfirstattempttoremovetheDCO

DCORESETFAILED TheDCOwasthoughttohavebeenremoved,butasubsequentdouble-checkfoundittobestillpresent

SECUREERASENOTSUPPORTED Thedrivedoesnotsupportthe“SecureErase(Normal)”feature

SECUREERASEENHNOTSUPPORTED Thedrivedoesnotsupportthe“SecureErase(Enhanced)”feature

SECUREERASEENHERROR AnerroroccurredduringtheSecureErase(Enhanced)process

WRITECMDERROR TheDriveeRazerUltrareceivedanerrorwhileattemptingtowritetothedrive

READCMDERROR TheDriveeRazerUltrareceivedanerrorwhileattemptingtoreadfromthedrive

VERIFICATIONERROR

Ablockonthedrivedoesn’tmatchwhatwassupposedtohavebeenoverwrittenthere.

11



4. FREQUENTLY ASKED QUESTIONS (FAQ)

HOW DOES SECURE ERASE WORK?

SecureEraseisafeatureonmanymodernharddrives(greaterthan15GB).Thisfeatureisactivatedbya

lowlevelcommandtothedriveandcausesthedrivetoeraseitselfusingmethodsdevelopedbythedrive

manufacturersinconjunctionwiththeNSA.Toprotectagainstmalwareattacks,operatingsystemssuchas

WindowsandMacOS(andsoftwareapplicationswrittenfortheseoperatingsystems)cannotsendthis

command,butDriveeRazerUltracan.

SecureErasesequentiallyoverwritesthedataonthedrive,similartotheDriveeRazerUltraunit’sother

erasemodes.However,SecureErasebetterhandlesdataon“badblocks”(singlepassmaystopandreport

anerroratabadblock).

SecureEraseisimplementedonmostdrivesthatweremanufacturedin2001orlater.However,anesti-

matedtimeforcompletionwasnotaddeduntillater.SomedrivesthereforesupportSecureErasebutwill

notgiveanestimatedcompletiontime.

HOW FAST WILL MY DRIVE ERAZER ULTRA ERASE THE DATA ON A HARD DRIVE?

TheDriveeRazerUltracanerasemodernharddrivesatupto7GB/minuteormore.Theerasuretime

dependsonseveralfactors.Olderdriveswillgenerallytakelongerthannewerones.Higherlevelsofverifica-

tionwillnotaffectthetimespenterasing,butwillmakethetotalprocesstakelonger.Finally,theerase

modeplaysarole.QuickErasewillgenerallyfinishalittlefasterthanSecureErase.

WITH WHAT DRIVE CAPACITIES IS DRIVE ERAZER COMPATIBLE?

TheDriveeRazerUltracannoteraseextremelysmalldrivesormediathatarelessthan10,000sectors.

Assuminga512bytesectorsize,10,000sectorsislessthan5MB.Thereiscurrentlynoknownlimittohow

largeofadiskDriveeRazerUltrawillerase.AsofApril2015theDriveeRazerUltrahasbeentestedwithup

to6TBharddrives.WehavenoreasontobelievethattheDriveeRazerUltrawillnotcontinuetoworkwith

newerandlargerdrivesizesastheyarereleased.

DO I HAVE TO JUMPER MY IDE DRIVE TO A PARTICULAR SETTING?

WerecommendthatyoujumperyourIDE/PATAharddrivestoaMastersetting.Someharddriveshavetwo

differentMastersettings:oneforwhenthereisaslavedrivepresentandoneforwhenthereisnoslave

drivepresent.ChoosethesettingforNoSlavepresent.Theremaybesomedrivesthatwillnotworkwith

eitherofthesesettings.ThenextchoiceisCableSelect.Ifthisdoesnotwork,tryusingnojumpers.This

maybethesameas“MasterwithNoSlavepresent”.

WHAT KIND OF PRINTER SHOULD I USE WITH THE DRIVE ERAZER ULTRA?

TheDriveeRazerUltrawastestedprimarilywithZebrabrandprinterscompatiblewithZPLIIformatted

text(oftenindicatedby–Zattheendofthemodelnumber).Duringdevelopmentwemadeeveryeffortto

makethisfeatureascompatibleaspossible,butnolistofcompatibleprintersiscurrentlybeingpublished.If

choosinganewprinter,theZebraproductlineisagoodstartingpoint.FeelfreetocontactCRUSupportfor

up-to-dateinformationaboutDriveeRazerUltraandserialprinters.

12



WHAT KIND OF CABLE DO I NEED FOR THE PRINTER PORT?

Theprinterportisastandard9-pinserialRS-232port.DriveeRazerUltrarequiresamaleendandmost

printersalsorequireamaleend.Ifyouneedtosourceanewcable,whatyouneedisprobablya“Maleto

MaleRS-232(DB9)NullModemSerialcable.”ThiscableisavailablefromCRU(PartNumber7380-8000-03).

Checkyourprinter’sdocumentationregardingserialcabletypes.Connectingittoacomputer’sserialportis

possiblewitha“MaletoFemaleRS-232(DB9)Nullmodemserialcable”.

WHAT SIZES ARE THE LABELS THAT THE DRIVE ERAZER ULTRA PRINTS?

TheDriveeRazerUltracanprintoneoftwodifferentlabelsizes:4”x1”or4”x6”,dependinguponhowit’s

configured.

WHAT INFORMATION IS INCLUDED ON EACH LABEL THAT THE DRIVE ERAZER ULTRA PRINTS?

BelowareexamplesofthetwotypesoflabelsthattheDriveEraserUltragenerates.

4”x1”label

4”x6”label

13



WHY DOES THE USB CONNECTOR LOOK LIKE USB 3.0 BUT THE DOCUMENTATION SAYS IT’S USB 2.0?

TheDriveeRazerUltrausesaUSB3.0styleconnectorbecauseitsharesaformfactorandmanypartswith

anotherproduct.However,thecontrollerchipthatdrivestheDriveeRazerUltra’sUSBconnectionsupports

USB2.0only.TheportcanbeusedwitheitherUSB2.0or3.0typecablesandwitheitherUSB2.0or3.0

hosts,butitwilloperateatUSB2.0speed.Theintendedpurposesoftheportarethepreviewingofadrive

andfirmwareupgrading,ratherthanforlengthydatatransfers.ForthesetwopurposesUSB2.0speedis

sufficient.

CAN I SWITCH DRIVES OR ATTACH A HARD DRIVE WHEN THE UNIT IS TURNED ON?

Thisisnotrecommended,becauseitcouldcauseanelectricalshortthatcoulddamagetheDriveeRazer

ultraorthedrive.

Q: WILL MY DRIVE ERAZER ULTRA WORK WITH A SOLID STATE DRIVE (SSD)?

Shortanswer:SSDserasedbytheDriveeRazerUltrainanymodewouldbesafefromcasualdataretrieval

attempts,butforverysensitivedatatheonlywaytoguaranteesecurityistophysicallydestroythedrive.

Longeranswer:WithSSDs,thehost(suchacomputeroraDriveeRazerUltra)doesnothavedirectaccess

tothesectorsonthedrive.Thereisthereforenowaytoguaranteethatacommandtoeraseagivensector

willactuallyerasethatsector.

TheSSD’scontrollermayinsteadremapthatphysicalsectortoanewlogicalsector,leavingthedataintact

butinaccessible.EvenafulloverwriteofaSSDmaythereforenotresultinafullywipeddrive.However,the

dataremainingonthedrivewouldnotbeaccessiblevianormalmeans.Recoveringsuchdatawouldrequire

removingtheactualflashchipsfromtheSSD’scircuitboardandaccessingthemwithspecialequipmentand

softwaretools.

SecureErasemodesofferthebestchanceoffullyerasinganSSDbecausetheyusethedrive’sbuilt-in

erasingfunction.SecureEraseisdefinedbytheATAspecificationandrequiresdrivestofullyerasealluser

accessibledataareaswhenthecommandisreceived.TheEnhancedversionalsoerasesanydatawithin

HPAorDCOareas.However,atleastonestudyhasshownthatsomeSSDmanufacturersdidnotcorrectly

implementthisportionoftheATAspecification.So,whilemostSSDswillbeerasedfullybySecureErase,

somemaynot.IfyouknowthataparticularSSDmodelcorrectlyimplementsSecureErasemodesperthe

ATAspec,thesemodescanerasetheSSDcompletely.Ifyou’reunsure,youshouldassumethatdatafrag-

mentscouldremain.

MY DRIVE ERAZER ULTRA SHOWS “WRITE CMD ERROR” ON THE LCD AND THE ERASE HAS STOPPED PROGRESSING. WHAT DO I DO NEXT?

Thismessagemeansthatthedrivereportedanerrorwhenattemptingtoexecuteawritecommandsent

toitbytheDriveeRazerUltra.Severalthingscancausesuchanerror,suchasabadblockonthedrive,ora

poorphysicalconnectionbetweentheDriveeRazerUltraandthedrive.Itmayoccurifthedriveordockis

movedorbumpedduringtheeraseprocess.Thisisanunrecoverableerror(indicatedbythelightingofthe

Red“Error”LED).

ThenextstepistoturnofftheDriveeRazerUltra’spower.Ifyoulike,youcanturntheDriveeRazerUltra

backonandattempttoerasethedriveagain.Abadblockisnotalways100%bad,sosometimesablock

thatfailstobeoverwrittenononeattemptwillsucceedonthenexttry.Makesurethecablesconnecting

14



thedriveandtheDriveeRazerUltraarefullyseated,anddonotattempttomovethedrive,DriveeRazer

Ultra,orcablesduringtheeraseprocess.Makesurethedrivehasgoodairflowaroundittoavoidanypos-

sibleheatissues.Ifyoucontinuetoseethiserrormessageonthedrive,thenextthingtotryischanging

toSecureEraseEnhancedmode.Thismodedoesn’tusewritecommands;rather,itissuesasinglecom-

mandtothedrivethatcausesthedrivetoeraseitself.Thismodehandlesbadblocksbetterthanmodes

basedonwritecommands.Ifnoneoftheseremedieswork,theonlywaytoensuretherearenorecover-

abledataremainingonthedriveistophysicallydestroyit.

MY DEPARTMENT REQUIRES 100% VERIFICATION OF ERASURE. DOES THE “HIGH” OPTION VERIFY 100% OF THE DRIVE?

No,althoughthe“high”checksalargenumberofsectorsofthedrive,performing100%verificationwould

requireamuchgreateramountoftimethantheerasureprocessitself.Forthisreason,andforthesecurity

ofhavinganindependenttool,werecommendusinga3rdpartytoolfor100%verification.

Manyorganizationsactuallyrequirethattheerasetoolandtheverificationtoolbeseparateproducts.The

AustralianGovernmentInformationSecurityManual,November2010,statesthat“Verifyingthesanitisation

ofmediawithadifferentproducttotheoneconductingthesanitisationprocessprovidesanindependent

levelofassurancethatthesanitisationprocesswasconductedcorrectly”(161).

Ifitsatisfiesyourdepartment’srequirements,youcoulduseahexeditor,suchasHxD,tovisuallyinspect

thecontentsofthedrivetoverifythatitwaserased.

Protecting Your Digital AssetsTM For more information, visit the CRU web site.

www.cru-inc.com

5 TECHNICAL SPECIFICATIONSProductModels DriveeRazerUltra

U.S.PatentNo. 8,090,904

OutputInterfaceTypes&Speeds

USB2.0:upto480Mbps(compatiblew/USB3.0cablesandinterfaces)RS232Serial:upto20kbits/s(LabelPrintingOnly)

SupportedDriveTypes2.5”and3.5”SATAdrives3.5”IDE/PATAdrivesAdditionaldrivesusingoptionaladapters

InputDataConnectors One(1)IDE/PATAconnectorOne(1)SATAconnector

OutputDataConnectors One(1)USB3.0connectorOne(1)DB9NullModelSerialconnector

SupportedOperatingSystems

Windows10,8,7,andVistaWindowsServer2012and2008productfamiliesMacOSX10.4.xorhigher(USB3requires10.8orlater)Linuxdistributionsthatsupporttheconnectiontypeused

ComplianceEMIStandard:FCCPart15ClassAEMCStandard:EN55022,EN55024CE,RoHS,RCM

ProductWeight 0.4pounds(0.18kg)

ProductDimensions 2.95”x4.33”x1.06”(75mmx110mmx27mm)

TechnicalSupportYourinvestmentinCRUproductsisbackedupbyourfreetechnicalsupportforthelifetimeoftheproduct.Contactusthroughourwebsite,www.cru-inc.com/supportorcallusat1-800-260-9800or+1-360-816-1800.

©2012,2015,2017CRUAcquisitionGroup,LLC.ALLRIGHTSRESERVED.

ThisUserManualcontainsproprietarycontentofCRUAcquisitionGroup,LLC(“CRU”)whichisprotectedbycopyright,trademark,andotherintellectualpropertyrights.

UseofthisUserManualisgovernedbyalicensegrantedexclusivelybyCRU(the“License”).Thus,exceptasotherwiseexpresslypermittedbythatLicense,nopartofthisUserManualmaybereproduced(byphotocopyingorotherwise),transmitted,stored(inadatabase,retrievalsystem,orotherwise),orotherwiseusedthroughanymeanswithoutthepriorexpresswrittenpermissionofCRU.

UseofthefullDriveeRazerUltraproductissubjecttoallofthetermsandconditionsofthisUserManualandtheabovereferencedLicense.

CRU®,WiebeTech®,DriveeRazer™,andDriveBox™,(collectively,the“Trademarks”)aretrademarksownedbyCRUandareprotectedundertrademarklaw.ThisUserManualdoesnotgrantanyuserofthisdocumentanyrighttouseanyoftheTrademarks.

Product WarrantyCRUwarrantsthisproducttobefreeofsignificantdefectsinmaterialandworkmanshipforaperiodofthreeyearsfromtheoriginaldateofpurchase.CRU’swarrantyisnontransferableandislimitedtotheoriginalpurchaser.

Limitation of LiabilityThewarrantiessetforthinthisagreementreplaceallotherwarranties.CRUexpresslydisclaimsallotherwarranties,includingbutnotlimitedto,theimpliedwarrantiesofmerchantabilityandfitnessforaparticularpurposeandnon-infringementofthird-partyrightswithrespecttothedocumentationandhardware.NoCRUdealer,agent,oremployeeisauthorizedtomakeanymodification,extension,oradditiontothiswarranty.InnoeventwillCRUoritssuppliersbeliableforanycostsofpro-curementofsubstituteproductsorservices,lostprofits,lossofinformationordata,computermalfunction,oranyotherspecial,indirect,consequential,orincidentaldamagesarisinginanywayoutofthesaleof,useof,orinabilitytouseanyCRUproductorservice,evenifCRUhasbeenadvisedofthepossibilityofsuchdamages.InnocaseshallCRU’sliabilityexceedtheactualmoneypaidfortheproductsatissue.CRUreservestherighttomakemodificationsandadditionstothisproductwithoutnoticeortakingonadditionalliability.

FCC Compliance Statement: “ThisdevicecomplieswithPart15oftheFCCrules.Operationissubjecttothefollowingtwoconditions:(1)Thisdevicemaynotcauseharmfulinterference,and(2)thisdevicemustacceptanyinterferencereceived,includinginterferencethatmaycauseundesiredoperation.”

ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassAdigitaldevice,pursuanttoPart15oftheFCCRules.Theselimitsaredesignedtoprovidereasonableprotectionagainstharmfulinterferencewhentheequipmentisoperatedinacommercialenvironment.Thisequipmentgenerates,uses,andcanradiateradiofrequencyenergyand,ifnotinstalledandusedinaccordancewiththeinstructionmanual,maycauseharmfulinterferencetoradiocommunications.Operationofthisequipmentinaresidentialareaislikelytocauseharmfulinterferenceinwhichcasetheuserwillberequiredtocorrecttheinterferenceatthisownexpense.

IntheeventthatyouexperienceRadioFrequencyInterference,youshouldtakethefollowingstepstoresolvetheproblem:

1) Ensurethatthecaseofyourattacheddriveisgrounded.2) UseadatacablewithRFIreducingferritesoneachend.3) UseapowersupplywithanRFIreducingferriteapproximately5inchesfromtheDCplug.4) Reorientorrelocatethereceivingantenna.

PartNumber:A9-000-0029Rev.3.1

FOROFFICEORCOMMERCIALUSE

1000SETechCenterDrive,Suite160,Vancouver,WA98683