CS 491H - E-Commerce/E-Services

Ramana Reddy

CSEE Department

West Virginia University

Course Details

• Instructor: R. Reddy - ESB935; rar@csee.wvu.edu

• Assessments: No Exams;

• E-Commerce Paper/Presentation

• E-Commerce Application

• Peer Review

Course Outcomes

• Know the internals of E-Commerce/E-Services

• Application Design

What is E-Commerce/E-Service?

• Insertion of E in any part of a Business Life-Cycle

• Different Terms: M-Commerce, V-Commerce Etc.

• Antecedents: EDI, EFT, …

Essential Ingredients

• Producer

• Consumer

• Business Infrastructure

• Example: Job Seeker, Company, Business Classified Pages

Business Paradigms

• C to B - Retail Shop

• B to B - Retail Shop to Distributor

• C to C - Barter

• B X B - Open Bidding, Consolidated Procurement, Etc..

Fundamental Transactions

• Discovery of a product/service

• Validation/Matching etc.

• Negotiation

• Contract

• Service/Product Delivery

• Financial Transactions

Fundamental Transactions - contd.

• Secrecy, Confidentiality, Authenticity etc.

• Pull/Push Product/Service Info.

• Comparison (apples to apples)

• Opportunistic/Spontaneous Services

• Collateral Services (Buy a Book and get a CD offered)

Introduction of the E in B!

• Ad-Hoc Automation (Retail Store -> Catalog)

• New Business Paradigms

• Not All or Nothing

• Introduce E only where it helps!

• New Challenges: Touch, Smell, Ambiance …

Ambitious Projects

• Customer builds his/her Car (GM)

• Internet-Car

• Global Office/ Round the Clock Projects

Challenges

• Location Independence

• Resource Adaptive

• Flexible E/P Boundary

• Soft Failure

• Technology Adaptive

Barriers

• Legal

• Political

• Ethical

• Social

• Technical

Novel Concepts

• Global Workspace (KriSpace)– Nettorney.NET– Learning Spaces/Learning Grid– Virual Enterprises– Just-in-Time Enterprises

E-Commerce or Bust!

• Strong Business Case

• New Services

• Socially redeeming

New Technologies

• Web of Services (E-Speak)

• XML

• Blue-Tooth

• GPS

• PCS

• Palmtops/NetAppliances

• Wireless/Mobility

E-Commerce Companies

• What is the E-Business Proposition?

• Enabling Technologies

• Uniqueness/Innovation

• Security/Integrity

• Opinion