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8/12/2019 CT Australia Solutions
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Solutions Catalogue
Local service - Global strengthAustralia’s largest IT support franchise network
A s k a b o u t o u r
F R E E I T a s s e s s m e n t
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Does your business needprofessional IT support?Does your business needprofessional IT support?
Celebrating
Since 1997
7
i i il ill ll |
We provide specialist IT support for your business to keep you in business and toget the most out of your technology.
Our services include: Expert IT advice and consultancy.
Planning, installation and conguration of IT systems (Microsoft and Mac). Business system administration and management, email, internet, security
and data protection.
Cloud and server network conguration and support.
Troubleshooting and repairs to existing networks, systems and applications.
Ongoing proactive management and maintenance of business IT networks.
Your choice of onsite, remote or proactively managed services - 100%guaranteed IT services.
Why Computer Troubleshooters?
We areAustralia’s
largest IT supportfranchise network
as part ofa global network
for almost500 locations.
Professional IT Services
Founded inAustraliain 1997,
we have over17 years
of supportingIT for businesses.
We have aproven business
structure thatmeans you aredealing with alocal business
that is supportedglobally.
We offer 100%guaranteed IT
services - we standby our serviceand prefer to
having an ongoingrelationship with
our clients.
Many business in Australia manage their IT systems on a low priority basis in the belief that nothing will go wrong, andconfronted with an IT issue instantly require emergency response and system remediation.
The result can be business disruption, system downtime and expensive – it is like servicing a car only when it breaks dow
8/12/2019 CT Australia Solutions
http://slidepdf.com/reader/full/ct-australia-solutions 4/12www. ontrackdatarecovery.com.au | Brisbane | Sydney | Call: 1800 872 259
Ontrack Data Recovery Hard drive recovery Server / RAID / NAS / Tape
VMware recovery SSD and Flash Apple, WD and many more
Data Erasure Services Blancco Erasure Software Ontrack Degausser Verication Services
Data recovery Data destruction Data management Electronic evidence
Critical data specialist
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R e m o t e l y M a n a g e d
O f f s i t e B a c k u p a nd
D i s a s t e r R e c o v e r y
A s k u s h o w ?
B u y, R e n t o r C l o ud ?
A s k u s h o w ?
”
“ John from CT Hallett Coveis ama zing, he has saved
us ma ny times, back onlin e, improved ou r search resu lts, and keeps ou r computer well – we strongly recommend his cost effective profession al services to everyon e.
Glen BarringtonSouthern Hummer Hire
Is technology importantto your Business?Is technology importantto your Business?
Business systems and networks
5
As your trusted IT advisor we can offer a complete solution for your business.
Hardware - Servers, desktops, switches, storage and security appliances - wecan congure into your network.
System Protection - Power protection of equipment from surges andlightening spikes. Uninterrupted Power Supplies (UPS) battery backup protectagainst data loss from sudden loss of power.
Software and service - local cloud base software and services integrated intobusiness systems and networks.
VoIP and hosted PABX Systems - IP Telephony systems, virtual PABX andhardware.
Should a disaster occur we can provide
Data andsystem
restoration
Filerecovery from
deletion orcorruption
Physicaldamage data
recovery
Forensic dataanalysis
Backup and disaster recovery Businesses without full time IT resources are the most vulnerable to catastrophicdata loss (almost 50% do not survive!).
We offer a variety of data protection solutions based on the businesses risk proleand budget, including:
Onsite scheduled backup.
Real time recover backup.
Server based backup.
Online cloud backup.
Onsite virtual server backup.
Fully managed backup with data duplication.
IT systems now form the core of most businesses - your communication, customer data, and nancial records – your busvalue is directly connected to your IT systems, their management & how they integrate.
Risks from catastrophic disasters such as ood, re, theft, malicious staff, or data corruption need to be managed or younever recover. Are you happy for your business to take this risk?
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Internet protection
A s k a b o u t o u r
F R E E I T a s s e s s m e n t
We can deploy a range of product solutions to ensure your business IT networkssecurity and efficiency. We would generally start with a network IT assessmentthat looked at your network end to end.
The IT Assessment is an objective review of an organisation’s information systemsenvironment in terms of current functionality and vulnerabilities. It is a review ofnetwork design based upon standards, its current performance and ability to meetthe organisation’s requirements. It provides a baseline for future implementations.
The results and recommendations from the network assessment enable youto develop a detailed understanding of your current network capabilities anddetermine if the network supports your technical direction and business objectives.
Is your business vulnerable tointernet threats?Is your business vulnerable tointernet threats?
7
”
“
Internet connectivity is now the core of most businesses with multiple devices and entry points your IT systems are consexposed to external threats from malware, viruses and theft attacks caused by ransom ware and phishing.
For users, spam lters, remote access, and policies need to be maintained. While for the business owner user cyber bludsocial media usage, and broadband hogging are decreasing productivity and require content user management
Protection areas
InternetSecurity
UniedThreatManagement
ContentManagement
AccessManagement
I have a lways fou nd CT Bankstown to be a friendly, relia ble, effective a nd afforda ble service provider.
I have a n etwork which th ey e ffectively esta blished. They h ave secured my system and allowed internal
and external back up of my confidentia l business docu ments. I have no hesitation in reco mmending th em for any small business.
Rob Carter -Managing DirectorStrategicNavigation Consulting
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If your business benets from having an expert IT resource acting as your ownIT department, focused on ensuring your systems are managed for maximumproductivity, then Managed Services is right for you.
Our Managed IT services are designed to let us focus on providing strategic advice,preventative maintenance, continuous monitoring and on going support toeliminate problems and maximise business continuity.
8
Managed services
Is your business reliant ontechnology?Is your business reliant ontechnology?
”
“
We use the Kaseya IT Automation Framework which traditionally have offeredthis technology to large corporate organisations. We use this software to manageyour network just like a large company’s IT department - automating some routinepreventative maintenance, with the ability to remotely access your systems to xsmall issues and the functionality to see your networks performance end to end.
Managed services
If your business is out of business when your IT systems go down, then you need to consider a proactive IT management relat
When your IT systems don’t work do you experience business processing delays, idle staff, customer dissatisfaction
management stress then the value of moving to a managed services relationship means you can reduce your risk of IT failuexperience the value of having your own IT resource focused on managing your business IT systems.
BEST managed IT Services is a bout giving ou r clients the ability to get on with th eir core business and leaving their IT ma nage ment to a profession al th ey ca n trust.
Tony CuffCT Aspley
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BEST managed services
We understand that system downtime and unreliability have a direct effect on protability. We become the IT departbusiness with an agreed service level depending on your IT risk and budget prole.
Benefits of managed services include: Having a single point of contact for all IT issues. Your own IT resource who knows your users, systems and proces
You get less business downtime and better staff productivity. A resource focused on problem prevention & ultimately yo
Overall improved IT performance with a monthly xed price and an IT expert to give your business longer term stra
Are your business IT systems readyto be proactively managed?Are your business IT systems readyto be proactively managed? A s k a b o u t o u r
F R E E M a n a g e d
S e r v i c e s T r i a l
Choose theright level for you.MaintenanceAutomated Real-Time Monitoring and Alerting 24/7Automated preventative maintenance [defragment,remove temporary les, perform integrity checks, etc]
Security Security software & licences included [anti-virus,anti-spyware and rewall]Microsoft patch, Anti-virus & Anti-malware software management
Firewall management & reporting. Backup management & compliance checks
Support
Priority Support Response - Business Hours
Remote support*
On-site support*
Additional service labour discount
Priority scheduling for remote and on-site engineers
Help desk unlimited phone support[8:15am –5:15pm Monday-Friday]
ZERO DOWNTIME guarantee included*
AdministrationComprehensive monthly performance reports
IT reviews with CT account manager
Managed computer and software inventory
Complete site audit including documentation and reviews & software licencemanagement and reporting
Lite Basic ProActiveTrouble
Free
* S o m e r e s t r i c t i o n s a p p l y
# P a r t i c i p a t i n g l o c a t i o n s o n l y
Reducing downtime risk and introducing expert IT resources can ensure business stability and peace of mind.
P P P P weekly weekly weekly weekly
P P P P P P P P P
P P P P Standard All included free* All included free* All included free* hourly rate
Standard Less 15% All included free* All included free* hourly rate 15% 20% 20%
P P P P P P
P P P P Annually Bi-annually Quarterly
P P P P P
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We can provide full product deployment, setup and migration of existing users and data, as well as being youringle point of contact for system administration, technical and user support.
Move.
Avoid costly server upgrades and simplify IT management with Microsoft Office 365, a cloud-based productivity service hosted byMicrosoft that provides anywhere access to your familiar Office applications, email, calendar, video conferencing, and most up-to-date documents across your devices including laptops, tablets and smartphones.
Office Applications 1
Subscription to Office for up to 5 PCs orMACs plus 5 Tablets plus 5 Smartphoneser user.
Business-class email 2
Get business-class email, sharedalendars, 50GB of storage space/usernd the ability to use your domain name.
Online conferencingWeb meetings with HD video; screenharing; instant messaging. Sharerescence, IM and audio calling.
File storage and sharingTB of personal storage for each user with
OneDrive for Business. Easily share filesnternally and externally. 20,000 folder/file
imit applies.Public WebsiteMarket your business with a website that’sasy to set up, using your own company
domain name.
Office OnlineCreate and edit Word, Excel, Powerpointnd Onenote files via a web browser.
Office mobile appsView and edit Word, Excel and Powerpointiles on iPad, iPhone, Android and
Windows Phone.
Active Directory integrationManage user credentials and permissionsnd experience single sign-on and synch
with on-premises AD.
Advanced emailnformation Rights Management, archivingnd legal hold capabilities, and unlimitedtorage.
Office 365Small Business Premium
Up to 25 users
Office 365Midsize Business
Up to 300 users
Office 365Enterprise E3Unlimited users
Onenote, Access, Publisher & Infopath are Windows PC client programs and/or features only. 2 Users can connect the following versions of Outlook to their hosted email, so they can use the rich client application they already know: the latest version of Outlook, Outlook 2010, Outlook 2007 (with slightly limited functionality) Outlook11 for Mac, and Outlook 2008 for Mac. iPad and iPhone are registered trademarks of Apple Inc regsitered in the U.S. and other countries.
Call Computer Troubleshooters for an IT Assessmenton how we can move your business to Office 365.
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Is your business movingtechnology to the cloud?Is your business movingtechnology to the cloud?
Managed cloud services
How do we work
Your Computer
Troubleshooteris the single
point of contactfor all yourIT systems.
Partnered withMicrosoft and
with a leadingAustralian
infrastructure andmanaged hosted
environmentprovider.
Flat monthly feeto an agreed
service level.System setup
and migration ofexisting systems
and data tothe cloud.
IT administration,remote accesssupport and
on site servicesavailable.
We can manage itall for you.
With only 5% of Businesses thinking they can implement cloud services for themselves, you are not alone. Setting up, mcloud services requires expert IT knowledge to ensure business continuity, no data loss, & correct functional implementati
We can provide a full IT assessment and plan for your migration including areas such as Cloud Hosted Microsoft Microsoft Office 365, Domain registration, DNS hosting, hosted storage & virtual servers for line of business applicat
Hosted exchange
Exchange FeaturesMicrosoft Exchange Mailbox StorageShared Calendars / ContactsPOP3 / IMAP / OWA / Outlook Access
Unlimited Email AliasesEmail Protection – SPAM / Virus ProtectioniPhone / iPad & Android SupportEmail Archiving
25GBPPPPPP
11
Shared Public Folder StorageShared Tasks / NotesShared Global Address Book
Company DisclaimersMicrosoft SharePoint 2010Fixed Monthly PriceEmail Compliance
1GBPPPPPP
Wouldn’t it be great to haveprofessional email addresses, syncing of calendars and contacts for your business across multipl– without costing a fortune?
Why Hosted Exchange? Professional email addresses for multiple business emails, with yourdomain in the email address.
Australian data centre hosted, managed, and backed up daily.
Ability to access from multiple devices, anywhere in the world. You get an enterprise grade featured Microsoft email platform. With Hosted exchange, you get more than
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To contact your local Computer Troubleshooter
1300 28 28 78& enter your postcodeVisit:computertroubleshooters.com.au