James Delmas Howard III581 Noble Pl NW

Massillon, OH, 44647 (330)949-6720, Jdh112@zips.uakron.edu

EducationThe University of Akron Expected Graduation: May 2016Bachelor of Science in Emergency ManagementAchieved an associate degree in Criminal JusticeOverall grade point average: 3.5

Experience

Synchrony Financial Bank May 2015 - Present Universal Fraud Agent • Maintain Legal Compliance• Maintain healthy relationships with clients and customers by resolving claims quickly and efficiently• Save over $50 million a year in fraud losses• Maintain a reputation as a secure banking operation• Review claims of credit card fraud• Decision claims in a timely and accurate manner

• Underwriting

The Atlantis Security Company June 2014 - PresentSecurity Officer/Alarm dispatch Active Alarm response for over 500 different First Merit branches Dispatch Police, EMS and Diebold techs across 4 different states Secure First Merit headquarters, including all top executives & main cash vault Secure branches that have been robbed Utilize programs such as:

PACOM Graphical monitoring system Vid-Center 6.5 Netvu Observer Datacard ID Centre Silver edition Frontier Matrix Excel, Access & Word

Marc’s Grocery Store March 2010 – May 2015 Maintenance, Stock & Night Stock Promote top quality customer service and customer satisfaction. Assist customers find what they are looking for along with suggesting new items. Maintain and control store during the day and over-night.

AAA Pallets & Plastics March 2014 – June 2015 Pallet Repair & Construction Deconstruct used pallets and repair them to their original condition. Operate different power saws, nail guns & utilize various handheld tools Operate Fork Lifts

Freshmark Security/ Shipping clerk January 2014- March

2014 Security/Shipping secretary/Receptionist Perform rounds with detex clocks Transport employees from the facility to the hospital in the company vehicle Complete all incoming and outgoing semi-trailer paperwork Inventory checks of equipment and property

Td Security August 2013- January 2014Security Officer Work very closely with the mentally challenged, homeless and ex addicts, and veterans. Work very closely with college kids Handle a large variety of different scenarios Experience with loss prevention at stores Car patrols of areas and experience with driving a police interceptor Training new recruits

Securitas Security May 2013- August 2014Security Officer Secure a manufacturing plant as well as its corporate offices. Perform vehicle and foot patrols. Perform building rounds Investigate suspicious activity