ANIL KUMAR T CPhone: 98800 65630

Email: aniltc_2002@yahoo.co.in

SYNOPSIS

A keen learner with over 12 years of experience in Operations, Quality & Knowledge Management. Currently working with Cross Domain Solutions India Pvt. Ltd, (KPO); Bangalore as Team Lead

Self motivated, hardworking and always meeting the expectations within the timelines

Seek a challenging position in an organization with opportunity to enhance the skills and knowledge and to play a vital role in the growth of the organization

Have expertise in various General Insurance processes like – Basic Policy Checking (BPC), Indexing & Distribution (IDC)

DETAILS

EDUCATION DR. AMBEDKAR INSTITUTE OF TECHNOLOGY Bangalore, India

Bachelor of Engineering, December 2001Concentration: Mechanical

EXPERIENCE CROSS-DOMAIN SOLUTIONS PVT, LTD Bangalore, India January 2006 - Till Date

Managing a team of 20 members with 4 different policy life cycle processes Daily production management to attain the desired sample size with a consistent

quality Maintaining various reports, SOP’s and carrying out different kinds of analysis on

various parameters to identify the areas of improvement of a particular service Conducting Regular team meetings to keep the team’s spirit always high Conducting Walk in interviews at times being part of Job Fair and other events Conducting performance appraisals to ensure effective motivation of the team

members Identify potential areas for grooming members through regular assessments &

mentoring To work towards the standardization of process and design corrective/preventive

actions

JOB DESCRIPTON:

Jan 2006 to June 2007 – Started as an operational team member for policy checking process where I used to compare General Insurance Policies against Proposal documents (received from broker) and highlight the variance in the form of checklist.July 2007 to February 2009 – Senior Quality Associate, part of Quality Assurance Team by validating the tasks completed by operational team members. Associated in generating various reports & analysis that gets circulated across the organization.March 2009 to June 2010 – Part of Knowledge Management team, where I was maintaining SOP’s for different policy life cycle process(BPC, Certificates) was training the operational team members on new concepts and review procedures, publishing of review bulletins and other knowledge related articles (Insura Buzz).July 2010 to Till Date – (July 2010 to Oct 2011 BPC) & Nov 2011 to Till Date (IDC) Managing an operational team, where primary responsibilities are

Motivate the team members to achieve the desired production level with an eye on quality Preparation of various weekly internal & external reports

Mentoring the team on continuous improvement (Kaizen projects) in terms of productivity & quality

Handling various process improvement projects (Six Sigma Level – Green Belt & Black Belt) Conducting appraisal meetings & weekly status call with clients on process and other new

projects

CURRENT DESIGNATION – TEAM LEAD (Effective January 2010)

EXPERIENCE HINDUSTAN AERONAUTICS LIMITED Bangalore, India May 2003 to May 2005 – Production Engineer

Job procurement and planning which includes machine selection and proving Progress of job and quality of product to achieve production plan Shop floor in charge with an eye on continual improvement and minimization of no

value added operations like machine idle due to tooling problems, want of work and machine problems

Optimum utilization of man and machine Tooling associated with the job

EXPERIENCE SAVITHA SUPPLIERS Bangalore, India January 2002 to December 2002 – Production/Quality Engineer

Maintenance of lab test reports and test certificates of various alloy steel rounds Dispatch unit head and shift in charge of horizontal band saw cutting unit

INITIATIVES:

Acted as a mentor for around 50 Kaizen Projects in terms of improving Productivity, Quality, TAT and Financial benefits to the company.

PROJECTS:

Handled process improvement project on retrieving documents from DMS and submission to policy checking process through Policy Review Client tool and Work Flow tool - CSP (Client Services Protocol)

PROJECT DESCRIPTION:

Policy checking process usually depends on the CSR’s to host the policy and proposal documents into Policy Review Management Console which then triggers the checking process. However this project concentrated on retrieving documents directly from Document Management System (DMS) and submitting those documents to policy checking team which would then reduce the burden on CSR’s. Initially the project targeted 3 major offices and currently it has bagged another 60 offices.

APPLICATIONS USED: DMS V1.3 (Document Management System), AMS (Agency Management System) PRC tool (Policy Review Client tool), Work Flow Tool (CSP)

REWARDS & RECOGNITION:

Received a “BEST PROCESS ASSOCIATE” award in the month of August 2006, “EXTRA MILER AWARD” in the month of May 2010 and “PHOENIX AWARD” during August 2012.

CERTIFICATION

Certified in General Insurance – INS 21 & 23 from Insurance Institute of America.

Kaizen Certification, Six Sigma (Black Belt) trained from SKIL

PERSONAL DETAILS

Date of Birth: 11th September 1979 Address: #350, 1st Main Road, Panchasheelanagar, Nagarabhavi Post, Bangalore – 560 072

Passport: M1885966, with US VISA valid till 04 March 2025

Location Preference: Bangalore Notice Period : 60 Days Reference: Provided upon request

(ANIL KUMAR T C)