Jeffrey Thomas Bell

4 Lascelles Avenue, Gedling, Nottingham, NG16 2RY

Mobile: 07814 886328

Email: jeffreytbell1@gmail.com

Personal statement

I am a hardworking and self-motivated individual with good organisational and time keeping skills, which ensure I can prioritise my workload effectively. I work well under pressure and I have a practical and positive ap-proach to my work. I enjoy learning new skills and am keen to undergo any training necessary to further my ca-reer prospects.

In the future I would like to be part of a company that has the growth and potential to help me learn a va-riety of selling techniques. I love working in sales and customer service because I thrive on a challenge and want to succeed in selling the right product to the right customer. I am looking to use my sales and customer service skills to develop my career.

Skills

Customer service - I firmly believe in exceeding customer expectations; going the extra mile to make sure I am meeting the customers’ needs.

Communication - Having worked for a number of years in the hospitality sector, I always communicate well and build rapport with customers and colleagues easily.

Team working - I am used to working well within both large and small teams.

Hardworking - I am keen to complete any job given to me, and complete it to the very best of my ability.

Employment

• The Hockley Arts Club November 2015 - Present

I am responsible for serving unique cocktails to customers, stock control, keeping the bar tidy and training staff as well, making cocktails to go on the menu.

• Missoula Montana Bar & Grill September 2014- November 2015

I was responsible for preparing and serving different types of cocktails and also up-selling to different types of spirits in order to drive a larger profit for the business. I was involved in stock control and managing the receipt of deliveries.

• Castle Pumps Ltd February 2013 - September 2014

I was responsible for receiving inquires via phone and email from marine and industrial companies. The inquiries ranged from quoting replacement spares to the full replacement of units. I regularly worked with customers to specify pumps and other associated equipment for new applications. I have worked with many high profile clients over the time working to strict technical criteria for challenging applications and achieving a high standard of re-sults. Working at Castle Pumps I found that I have a friendly and capable telephone manner, good inter-personal and IT skills, and am dedicated to delivering the maximum.

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• Domestic and General Warranty Providers November 2010 - Feb 2013

- In-Warranty Repair Team Member

- Registrations Telesales Agent

I was responsible for taking in-bound calls from new customers. In this role I was responsible for inputting cus-tomers’ data and up-sold products and services from the range. The job involved resolving customer queries and developing sales opportunities using persuasive communication skills. I consistently exceeded the conversion tar-gets set for me and also hit the Key Performance Indicators regularly.

• Saltwater Nottingham, Chino Latino, Park Plaza Hotel Nottingham, Vodka Revolution Prior 2010

I was responsible for preparing and serving drinks, keeping the bar area clean, serving customers, sometimes or-dering and serving food. I had to take payments and was involved in stock control and managing the receipt of de-liveries.

Education

• Dagfa House School Sep 90 – Jul 02GCSE Maths, English, Double Science, Geography, Home Economics, IT Pass

• New College Nottingham Sep 02 – Jul 04 Food Hygiene Foundation Pass NVQ1 Pass NVQ2 Pass NVQ2 Customer Service Pass

I have a full Driving Licence

Hobbies and Interests

In my spare time I like to keep fit by playing badminton. At the moment I am playing at the Kimberly badminton club, I will be playing for them in the coming season.

I also enjoy playing other sports such as football and golf. In the following year I would like to increase my fitness because next January I would like to enter The Tough Guy which is a grueling race over 8 miles through freezing water and burning hay bales.

Referees available on request

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