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October 2017

CURRICULUM VITAE

OF

PROFESSOR FRANCIS NDUNGU KIBERA PhD, OGW, CBS P.O. Box 53969-00200 Mobile: 0722 513 259 Email: profkibera@gmail.com

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Curriculum Vitae Name : Professor Francis Ndungu Kibera PhD, OGW, CBS Address : P.O. Box 53969-00200, Nairobi, Kenya Mobile: : 0722 513 259 E-mail : profkibera@gmail.com MEMBERSHIP OF PROFESSIONAL ASSOCIATIONS

Fellow, Kenya Institute of Management (FKIM)

Fellow, Marketing Society of Kenya (FMSK)

Fellow, Institute of Certified Public Secretaries of Kenya (FCPSK)

Member, Kenya National Academy of Sciences (KNAS)

Member, Academy of International Business (AIB)

KEY QUALIFICATIONS

Professor Francis N. Kibera holds a Doctor of Philosophy (PhD) degree in Business Administration from University of Toronto, and a Master of Business Administration from University of Alberta, both in Canada. He did his Bachelor of Commerce (B.Com) degree program at the University of East Africa (University College, Nairobi). He has extensive administrative and management experience in the public sector particularly in the education and training sub-sector. He has also undertaken many value-adding research and consultancy assignments in areas of strategic management, marketing, customer and employee satisfaction in the Public Service and institutional development and capacity building. He has experience of over 35 years as a senior academician in the School of Business, University of Nairobi. He also served as the Chairman of Kenya Accountants and Secretaries National Examinations Board (KASNEB) between January 1998 and June 2007. He has been the Chairman of Governing Council of the Kenya School of Government from September 2012. He has served as an External Examiner and extensively consulted in management and capacity building with many institutions of higher learning including Uganda Martyrs University, University of Botswana, University of Namibia, Makerere University, University of Zimbabwe, Copperbelt University, Zambia, University of Dar-es-Salaam, Kenyatta University, Presbyterian University of East Africa, Africa Nazarene University, Narok University (now Maasai Mara), and Murang’a University among others. Other public sector clients have included the Tourism Regulatory Authority, Kenya Plant Health Inspectorate Service, Ministry of State for Public Service, Ministry of Education, Science and Technology, Kenya National Library Service, Kenya Education Staff Institute, Kenya Institute of Education, Kenya Institute of Administration (KIA), Kenya Utalii College, Institute of Certified Public Secretaries of Kenya (ICPSK), Ministry of Labour, Social Security & Services, Capital Markets Authority, Ministry of Tourism, Kenyatta International Conference Centre, Cooperative Bank of Kenya Ltd, Kenya Postal Corporation, Kenya Roads Board, Kenya Tourism Board, Insurance Regulatory Authority (IRA), Kenya Tea Development Agency (KTDA), SACCO Societies Regulatory Authority (SASRA), Unga Group Limited, Royal Insurance Company of East Africa, Ernest and Young , and National Fund for the Disabled of Kenya, among others.

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Additional details regarding Professor Kibera’s human capacity building, student supervision, research and publications record; administrative and leadership experience; and community service are presented here below: EDUCATION

1974 – 1979 : Faculty of Management Studies, University of Toronto, Ontario, Canada

- Awarded the degree of Doctor of Philosophy (PhD) in 1979 1972 – 1974 : Master of Business Administration (MBA), University of Alberta, Canada

- Awarded MBA degree 1967 – 1970 : Bachelor of Commerce (B.Com), University of East Africa (University

College, Nairobi) ACADEMIC AWARDS, NATIONAL HONOURS AND RESEARCH GRANTS

2012 : Awarded the National Order of the Chief of the Burning Spear (CBS) First Class

by His Excellency the President of Kenya 2010 : Awarded Fellowship of Institute of Certified Public Secretaries of

Kenya (FPSK) 2009 : Awarded Fellowship of Marketing Society of Kenya 2007 : Awarded International Educator of the Year 2006 by International

Biographical Institute Cambridge England 2005 : Admitted to the membership of the Kenya National Academy of Sciences 2000 : Awarded the National Order of the Grand Warrior of Kenya (OGW) by His

Excellency the President of Kenya 1999 : Awarded Fellowship of the Kenya Institute of Management (KIM)

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EMPLOYMENT RECORD

Jan 2008 to date : Employed on Contract Terms and conditions of service as Professor of

Strategic Marketing Management, School of Business, University of Nairobi

July 2007 : Took early retirement as Professor of Strategic Marketing

Management, School of Business, University of Nairobi July 1998 – July 2007 : Professor of Strategic Marketing Management, School of Business,

University of Nairobi

1987 – June 1998 : Associate Professor of Marketing, School of Business, UoN 1979 – 1987 : Senior Lecturer, School of Business, University of Nairobi 1977 –1979 : Lecturer, School of Business, University of Nairobi LEADERSHIP POSITIONS

Sept. 2012- to date : Chairman, Governing Council, Kenya School of Government (KSG) July 1997 – Sept 2002 : Principal, College of Humanities and Social Sciences, University of

Nairobi

Jan. 1998 – June 2007 : Chairman, Kenya Accountants and Secretaries National Examinations Board (KASNEB)

Oct. 1993- 1997 : Deputy Principal, College of Humanities and Social Sciences, University of Nairobi

1980 – Present : Director, Promin Consultants Limited 1998 – April 2002 : Non-executive Director, Central Bank of Kenya 1994 – 2002 : Chairman, Income Generating Activities (IGAs) Committee,

University of Nairobi Jan. 1994 – Dec 1997 : Vice-Chairman, Board of Kenya Accountants and Secretaries National

Examinations Board (KASNEB) 1994 – 1997 : Member of Registration of Accountants Board (RAB) 1986 –1989 : Chairman, Department of Business Administration, University of Nairobi

1986 –1997 : Chairman, Faculty of Commerce Research and

Publications Committee

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1983 – 1985 : Dean, Faculty of Commerce (now School of Business), University of Nairobi

OTHER ACADEMIC AND PROFESSIONAL EXPERIENCE

2017 : External Reviewer of Academic Papers for Associate Professor

Simeon Wanyama for Promotion to the position of a Full Professor, Uganda Martyrs University

2017 : External Reviewer of Academic Papers for Dr. Walter Okibo Bichanga For promotion to Associate Professor, Jomo Kenyatta University of Agriculture and Technology (JKUAT)

2017 : External Reviewer of Academic Papers for Promotion from Senior Lecturer to Associate Professor: Mary Maurice Mukokoma Nalwonga, Uganda Martyrs University

2014 to date : External Examiner, Department of Management, Technology and Economics Courses, Garissa University College 2014 : External Reviewer of Academic Papers for Promotion of Professor

Boniface Mwasusu Sababu to the Position of Full Professor of Business Management at Pwani University

June 2013 : External Reviewer of Publications of Academic Papers for promotion

of Dr Lucy Mboma to the Post of Associate Professor of Marketing in School of Business, University of Dar es Salaam

2012-2014 : External Examiner, Department of Marketing and Hospitality, Makerere University Business School (MUBS) 2010 : External Examiner, School of Business, Kenyatta University 2006 – to-date : External Examiner, Department of Business Administration

(Marketing courses), Africa Nazarene University, Nairobi 2006 : External Reviewer of Publications of Dr. Z. Muranda, of Chinhoyi

University of Technology, Zimbabwe

2005 : External Examiner, PhD Thesis of Geoffrey Bakunda, Makerere University Business School, Uganda

2005 : Evaluated on behalf of Commission for Higher Education (CHE) Curriculum for Master of Business Administration for the Catholic University of Eastern Africa (CUEA)

2004 : Developed the syllabus for the Degree of Bachelor of Business

Administration for the Presbyterian University of East Africa (PUEA)

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2000 - 2004 : External Examiner, Department of Management Science, University of Namibia

2000 - 2002 : External Examiner, Department of Business Administration, Kenyatta

University

1996 –1998 : External Examiner, Department of Marketing, Faculty of Commerce and Management , University of Dar-es-Salaam, Tanzania

September 1996 : Evaluation of Business Administration syllabuses of Kenya

Highlands Bible College, Kericho for the Commission for Higher Education, February 1996

June – July 1996 : Evaluated the Curriculum for the Bachelor of Arts in Business

Administration Degree Programme of St. Paul’s Theological College for the Commission for Higher Education (CHE)

November 1995 : Evaluation of the Bachelor of Business Administration and MBA

Degree Programs at USIU - Nairobi Campus, Commission for Higher Education (CHE)

June 1995 : Evaluation of Action Research Reports for the Association of Management Training Institutes of Eastern and Southern Africa

(AMTIESA) 1995 – 1998 : External Examiner, Department of Marketing and Management,

Faculty of Commerce, Makerere University, Kampala, Uganda 1995 –1997 : External Examiner, Department of Business Studies, University of

Botswana, Gaborone 1993 – 1995 : External Examiner, Department of Business Administration

University of Zimbabwe, Harare 1990 –1993 : External Examiner, Department of Business Administration,

Faculty of Commerce, Kenyatta University, Nairobi

1989 –1992 : External Examiner, Department of Business Studies, Faculty of Arts, Kenyatta University, Nairobi

1988 –1989 : External Examiner, Department of Business Administration,

The National University of Lesotho, Roma, Southern Africa 1988 – 1993 : External Examiner, School of Business, the Copper Belt University

Kitwe, Zambia

1987 – 1988 : External Examiner, School of Business, University of Zambia

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1986 – 1989 : External Examiner, Department of Marketing, University of Dar-es- Salaam, Tanzania

1983 – 1995 : Marketing Examiner, Marketing Society of Kenya (MSK) 1979 – 1984 : External Examiner for Postgraduate Diploma in Management,

Eastern and Southern African Management Institute (ESAMI), Arusha Tanzania

1979 - 1997 : Examiner for CPA/CPS Management Courses, Kenya Accountants and

Secretaries National Examinations Board (KASNEB) POSTGRADUATE THESES SUPERVISION AND EXAMINATIONS

DOCTORAL STUDIES SUPERVISION A: COMPLETED DOCTORAL THESES SUPERVISION 2017 Olga Adede : The Effect of Electronic Marketing Practices, Corporate

Culture and Competitive Environment on Performance of Telecommunication Companies in Kenya

2017 Racheal Wairimu : Perceived Green Marketing Practices, Organizational

Demographics, Trade Customer Perception and Satisfaction in Soft Drink Industry in Nairobi, Kenya

2016 Gacuuru wa Karenge : Public Policy Marketing Practices and Performance of Poverty

Reduction Projects in the Agricultural sector in Central Kenya (Principal Supervisor)

2016 Catherine Ngahu : Perceived Justice, Service Failure Attribution, Disconfirmation

and Recovery Satisfaction among Subscribers of Mobile Money Transfer Services in Kenya (Principal Supervisor)

2015 Isaac Nkari : Branding Practices for Fresh Fruits and Vegetables, Farmer

Characteristics, Operating Environment and Performance of Commercial Farmers in Kiambu County, Kenya (Principal Supervisor)

2015 Doris Mbugua : Market Orientation, Firm Characteristics, Dynamic

Capabilities and Performance of Savings and Credit Cooperative Societies in Kenya (Principal Supervisor)

2015 Joseph Kosure : The Influence of Organizational Characteristics and Macro-

Marketing Environment on the Relationship between the Perceived Value of Investment Promotion Incentives and Performance of Firms in Export Processing Zones in Kenya (Principal Supervisor)

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2014 James Ngugi Njuguna: The Effect of Country of Origin, Consumer Characteristics and Attitudes on Consumer Behaviour towards Foreign Clothing

Brands in Nairobi, Kenya (Principal Supervisor) 2014 Mabel Birungi Mayombo: The Influence of Customer Complaint Behaviour, Firm

Responses and Service Quality on Customer Loyalty of Mobile Telephone Subscribers in Uganda (Principal Supervisor)

2014 Samuel Mwangi Maina: Influence of Perceived Value and Demographics on the

Relationship between Consumer National Ethnocentrism and Willingness of University of Nairobi Community to buy Commercial Banking Services in Kenya (Principal Supervisor)

2014 Owino Joseph Odhiambo: Organizational Culture, Marketing Capabilities, Market Orientation, Industry Competition and Performance of Microfinance Institutions in Kenya (Principal Supervisor)

2014 Tabitha Waithaka Corporate Identity Management Practices, Organizational

Characteristics, Corporate Image and Brand Performance of Kenyan Universities (Principal Supervisor)

2014 Joseph Aranga Mose Service Quality Management Practices, Marketing

Productivity, Firm Characteristics and Industry Competition on the Performance of Hotels in Kenya (Principal Supervisor)

2013 Winnie Gacugu Njeru : Market Orientation, Marketing Practices, Firm

Characteristics, External Environment and Performance of Tour Firms in Kenya (Principal Supervisor)

2013 Kabare Ndungu : Quality Drivers, Managerial Focus, Customer Perception and Satisfaction in Large Maize Flour Mills in Nairobi, Kenya (Principal Supervisor)

2013 Elijah Chindia : Forecasting Techniques, Operating Environment and

Accuracy of Performance Forecasting for Large Manufacturing Companies in Kenya (Supervisor)

2013 Jane Wanjira Kinyua : Strategic Social Marketing, Operating Environment and

Performance of Community based HIV and AIDS organizations in Nairobi County, Kenya (Principal Supervisor)

2013 Edward Owino : The effect of Service Quality and Corporate Image on

Customer Satisfaction among University Students in Kenya (Principal Supervisor)

2012 Kinoti Mary Wanjiru : Green Marketing Practices, Corporate Image, Organizational Characteristics and Performance of ISO Certified Organizations in Kenya (Principal Supervisor)

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2011 Evangeline Gichunge : The Effect of Formal Strategic Management on Organizational Performance: A case of selected medium sized manufacturing enterprises in Nairobi, Kenya (Principal Supervisor)

2011 Nicholas K. Letting : Transformational Leadership, Strategy and Organizational Performance among the Large Private Enterprises in Kenya (Principal Supervisor)

2011 John Kuria Thuo : Customer Relationship Management Practices and

Competitiveness of Commercial Banks in Kenya (Principal Supervisor)

2011 Abisay Lumosi Mudaki: The Effect of Risk Underwriting Decisions on Performance of Insurance Firms in Kenya” (External Examiner, Masinde Muliro University)

2011 Mugambi M’Nchebere: PIMS and Corporate Performance: The Influence of

Strategic Capabilities and Contextual Factors in Kenya (External Examiner, Kenyatta University)

2010 Haron Moris Ole Sirima: The effects of Long-term Credit on Entrepreneurial Behaviour and Enterprise Performance among SMEs in Kenya (External Examiner, Kenyatta University)

2008 Robert Kagiri Mwihia: Knowledge Management Strategy, Organizational Competence

and Competitiveness in Kenya’s Commercial Book Publishing Industry. Unpublished PhD thesis, University of Nairobi (Internal Examiner)

2008 Vincent Okoth Ongore: Effects of Ownership Structure, Board Effectiveness and

Managerial Discretion on Performance of Listed Companies in Kenya. Unpublished PhD thesis, University of Nairobi (Internal Examiner)

2007 Macharia Irungu : The Effect of Top Management Teams on Organizational

Performance. Unpublished PhD thesis, University of Nairobi (Principal Supervisor)

2007 Justus M Munyoki : The effects of technology transfer on organizational performance: The Case of Medium and Large Scale Beverage and Food Manufactures in Kenya. Unpublished

PhD thesis, University of Nairobi (Principal Supervisor) 2004 Bakunda Geoffrey : Management Competence and Firm Internationalization in Uganda (External Examiner, Makerere University)

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2001 Boniface Sababu : Evaluation of Cooperative Business Policy in Kenya. Unpublished PhD thesis, Egerton University (Principal Supervisor)

1998 Elijah B. Ndemo : Development of a Management Support System for the

Growth Strategy of Micro Enterprises in Kenya. University of Sheffield (Joint Supervisor with Professor Andrew Tylecote)

1996 J.M. Chege : Factors that influence Channel Selection decisions in

Kenya. Unpublished Doctor of Philosophy Thesis, Kenyatta University (co-supervised with Professor Mwabu)

1997 Gregory S. Namusonge : Determinants of Growth Oriented Small and Medium

Enterprises in Nairobi, Kenya. Unpublished PhD thesis, Jomo Kenyatta University of Agriculture and Technology, (Internal Examined the thesis)

1994 Hri Manmadhan : Management Practices in the Textile Industries in the Public Sector, Kerala, South India (University of Kerala) (External examiner) 1992 Lettice K. Rutashobya : Determinants of Retail Price Mark-ups in Dar-es-

Salaam Region. Unpublished Doctor of Philosophy Thesis, University of Dar-es-Salaam (Principal supervisor)

B: ON-GOING DOCTORAL THESES SUPERVISION 2017 Auralia Karoki : Marketing Capabilities, Firm Characteristics, Destination

Competitiveness and Performance of Hotels In Nairobi City County, Kenya

2017 Stephen Nguthuku : New product Development Practices, Personal Characteristics,

Consumer Adoption Process and Loyalty among Mobile Banking Customers of Commercial Banks in Kenya

2017 John Kamau : Holistic Marketing Practices, Organizational Characteristics, External Environment and Performance of Non-Governmental Organizations in Nairobi City County

2017 Caroline Munene : Marketing Practices, Consumer Based Brand Equity, Firm Characteristics and Organizational Market Value of Insurance Companies in Kenya

2017 Stella Nyongesa : The Influence of Relationship Marketing Practices, Social Performance Management Practices and Firm Characteristics on Customer Retention by Micro-Finance Institutions in Kenya (Strathmore University)

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2017 Evans O. Onditi : Market Orientation, Firm Characteristics, Competitive Strategies and Performance of Private Security Firms in Kenya

2017 Alexandria Syagga : The Influence of Marketing Mix and the Macro-Environment

on Buying Behaviour of Consumers in the Bottom of the Pyramid

2016 Simon Peter Njoroge : Customer Experience at International Airports in Kenya 2016 Daniel Mulinge : Marketing Strategies, Firm Characteristics, Customer

Reception and Performance of Food and Beverage Processing Companies in Nairobi, Kenya

2016 Peter W. Gichuru : Service Quality Management Practices, Positional Advantage,

Industry Competition and Firm Performance of Insurance Companies in Kenya

C: COMPLETED INDEPENDENT CONCEPTUAL STUDY PAPERS 2016 Laura A. Syagga : The Influence of Marketing Mix and the Macro-Environment

on Buying Behaviour of Consumes in the Bottom of the Pyramid

2016 Ndegwa R. Muriithi : Tourism Marketing Strategies, External Environment and

Destination Performance: A Critical Literature Review 2016 Catherine Muchiri : Internal Marketing, Service Quality, Technology and

Organizational Performance 2016 Fredrick M. Mutea : Relationship between Sanitation Marketing and

Sustainable Consumer Behaviour 2015 Peter Gichuru : A Critical Literature Review of Perceived Service Quality,

Corporate Image and Customer Satisfaction 2015 Caroline Munene : Relationship between Consumer based Brand Equity and

Organization Market Value 2015 Lucy S. Nyakiore : The Influence of Globalization on the Relationship Between

International Market Entry Modes and Performance of Value Added Products of Exporting Firms

2014 Eunice Mueni Mutua : Critical Review of Literature on Purchase Behaviour and

Cognitive Dissonance 2014 Racheal Wairimu : Relationship between Green Branding Implementation and

Customer Satisfaction 2012 Nguthuku Stephen : A Critical Review of Literature on Adoption and Diffusion

of Mobile Banking in Kenya

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2012 Birungi Mabel : Customer Complaints Behaviour, Service Recovery and Customer Behavioural Responses 2012 Sarah W. Kimani : A review of the literature on service quality in higher education 2011 Mbugua Doris : Market Orientation and Competitive Advantage Through

Targeting Base of the Pyramid Consumers 2011 Kabare Ndungu : A review of Customer Satisfaction models and their

Application in Kenya

2010 Jane W. Kinyua : Analysis of the role of social marketing in developing effective HIV/AIDS interventions by Community based organizations (CBOs)

2010 Isaac M. Nkari : The branding of fresh agricultural products with special

reference to fresh fruits and vegetables in Kiambu District - Kenya: A review of possibilities

D: ONGOING INDEPENDENT CONCEPTUAL STUDY PAPERS 2017 Soliman K. Soliman : A Literature Review of Export Promotion Strategies and Export

Values E: COMPLETED MBA PROJECTS 2016 Christine Gikonyo Influence of Rebranding on Customer Perception: A Case of

National Bank of Kenya 2016 Mercy Owino Corporate Brand and Image Building by the Kenya Electricity

Transmission Company in the Energy Sector in Kenya 2016 Marriane Kinyenje Factors that Influence Success of Strategic Alliances between

Mobile Service Providers and Commercial Banks in the Money Transfer Services in Kenya

2016 Stephen Mulei Influence of Information Communication Technology

Adoption in Marketing of Pharmaceutical Products by Pharmaceutical Manufacturing Companies in Nairobi

2016 Wilfred Kamau Effects of Marketing Strategies on Performance of Petroleum

Companies in Kenya 2016 Jullie Gathiru The Influence of Entertainment Marketing and Customer

Attraction by Shopping Malls in Nairobi 2016 Caroline Wawira Factors that Influence Success of the Bridge International

Academies in Nairobi City County

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2016 Susan Ngoiri The Influence of Strategic Management Practices on

Corporate Performance of Sarova Town Hotels 2016 Janiffer Mwende Effect of Blue Ocean Strategies on Competitive Advantage of

Microfinance Institutions in Kenya 2016 Benta Odeny The Influence of Service Quality on Performance of Barclays

Bank of Kenya Limited 2016 Hezekiah Muchiri Factors that Influence Effectiveness of Strategy Evaluation of

Commercial Banks in Kenya 2016 Eddy Kariuki Global Strategy Implementation Challenges of Kenya’s

Multilateral Environmental Agreements with the United Nations Environment Programme in Nairobi Kenya

2016 Damary Juma Effect of Strategic Change Management Practices on

Performance of Helpage International Staff in Africa 2015 David Kongo Factors Affecting Electronic Payment Adoption by Matatu

Owners Saccos in Nairobi City County (MSc. Project). 2015 George Chege The Influence of Corporate Governance on Quality of Services

provided by the Government of Ruiru Sub-County, Kenya 2015 Wanjiro Kiriro The Effect of Adoption of E-Marketing Practices on

Organizational Performance of the Mobile Telephony Companies in Kenya

2015 Winfred Mutuku Marketing Strategies Adopted by Bank of Africa to combat

Competition 2015 Josephine Kimani Green Marketing Practices and Performance of Eco-Tourism in

Kenya 2015 Lillian Moraa Mogaka The Influence of Reverse Logistics Practices of Returned New

Products on Performance of Pharmaceutical Firms in Nairobi City County, Kenya

2015 Barasa Rebecca Nelima The Perception of Management on Sugar Imports on Market

Competitiveness of Mumias Sugar Company Ltd 2015 Maureen Wachu Thuku The Effect of Corporate Re-branding on Performance of

UNAITAS Savings and Credit Society in Nairobi, Kenya 2015 Rosemary Inyambura Kweya The Effect of Trade Policies on the Performance of Commercial

State Corporations in the Agricultural Sector in Kenya (MSC Project).

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2015 Caroline Maritha Acholla Influence of Strategy Implementation Determinants on

Strategic Planning at Wildlife Clubs in Kenya 2015 Njuguna Crispus Marima The Influence of Marketing Communication Tools on Student

Enrolment in Private Universities in Kenya 2014 Caroline Wandia Muteti: Factors that Determine Satisfaction of Customers of Equity

Bank Kenya Limited in Nairobi 2014 Lydia Moragwa Marege: Determinants of Eco-friendly Practices in Level Five Private

Hospitals in Nairobi, Kenya 2014 Anne Kasindaha Nyabera: The Effects of Mobile Banking Service on Customer Service

Delivery at Kenya Commercial Bank, Moi Avenue Branch 2014 Kirimi Charles Gitonga: The Influence of Green Marketing Mix Strategies on

Performance of Fast Moving Consumer Goods Companies in Nairobi County

2014 Mwagewe Jotham Katana: The Influence of Marketing Mix Variables on Consumer Buying

Behaviour of Insecticides Treated Bed Nets in Nairobi County 2014 Wanjuki Caroline Wangechi: The Growth of Digital Marketing and its Impact on Customer

Service at Barclays Bank of Kenya, Meru Branch 2013 Francis Kipsang Kipturgo: Strategic Role of Branding in Building Competitive

Advantage at Kenya Wine Agencies Limited 2013 Christian Masika: The Influence of Mobile Marketing on Brand Equity: A

Case Study of Safaricom Limited 2013 Mburu Nellie Nyamathwe: The Application of Strategic Marketing Practices by

Kenya Tea Packers Limited 2013 Paul Kipronoh Ronoh: The Use of Information and Communication

Technology in Marketing Financial Products: Case Study of Agricultural Finance Corporation

2013 Everlyne Madara Amboka: The Influence of Global Marketing Strategies on the

Performance of Pharmaceutical Companies in Kenya 2013 Jane Cherono Mibei : Application of Mobile Marketing in Commercial Banks

in Mombasa County, Kenya 2013 Elijah Odanga Tabani Toili: The Role of Supervisor Feedback on Motivation among

Kenya Commercial Bank Sales Team

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2013 Mwangi Harun Waweru : Compliance to Ethical Marketing Code of Practice by Kenya Association of Pharmaceutical Industry Members in Mombasa County, Kenya

2013 Emmanuel R. Mkok : Assessment of Pricing Strategies Pursued by Shipping

Firms in Kenya 2013 Irene Mary Wangui : Perceived Relationship between Language Choice and

Advertisement effective among Advertising Agencies in Kenya 2012 Don Manoah Ochiel : Attitudes of Parastatal Employees towards the Proposed

Increase in Premiums by the National Hospital Insurance Fund 2012 Masha Sylvia Kadzo : Marketing Strategies used by Insurance Companies in Kenya

to manage Service Quality among Customers 2012 Walter Njenga Ng’ang’a Factors Affecting the Success of Private Label Bread Brands of

Large Supermarkets in Nairobi, Kenya 2012 Mwangi Simon Ndaba : Perceptions of Coffee Branding using a Geographical

Indication by the Coffee Board of Kenya 2012 Roseanne Njoki W. : The Influence of Relationship Marketing on the Performance

of Large Supermarkets in Nairobi, Kenya

2012 Lucy Gathuru : Marketing Strategies Adopted in Serving the Bottom of the Pyramid Customers of the Kenya Power & Lighting Company Limited

2012 Kelvin Muchemi : Effectiveness of Marketing Communication Tools for Alumni

Relations in Universities in Kenya 2012 Norah Musyoki : Factors Influencing Consumer Buying Behavior in the

Automotive Industry: A Case of General Motors East Africa Limited

2012 Jean Wanjiku Kahora : The Influence of Relationship Marketing by

Telecommunication Vendors on Kenyan Telecommunication Operators’ Customer Loyalty: A Case Study of Safaricom Limited

2012 Pauline Olwande : The Application of Porter’s Generic Business Strategies by

Pharmaceutical Wholesalers in Kenya

2012 Grace Wairimu : Corporate Brand Image and Business Customer Decision Making of Detergents in Ecolab East Africa Limited

2011 Kungu Caroline Atieno: An Empirical Investigation of the Marketing Strategies Applied

by Micro and Small Enterprises (MSEs) in Masai Market, Nairobi, Kenya

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2011 Linnet Micere Kaguma: Customer Perceptions of Service Quality Rendered by Insurance Companies in Kenya

2011 Onsarigo Jenipher K. : Product Diversification and its Perceived Effect on Growth of

Companies: A Case Study of the Nation Media Group

2011 Violet Magori : Customer Perceptions of Services offered by Commercial Banks in Kenya: The Case of Kenya Commercial Bank

2011 Albert K. Ngigi : Market Segmentation and SACCO Members’ Needs: A Case Study of Mwalimu National SACCO Members

2010 James Kimani Mbui : Business Opportunities for Kenya Stima SACCO Society Limited in a new regulatory environment

2010 Robert James Ndiritu : The perceived role of personal selling and performance of

Simba Colt and Toyota Companies in Kenya 2010 Nazilla A.R. Ganatra : Perceptions and attitudes of medical doctors at the Aga Khan

University Hospital towards generic drugs

2009 Elizabeth Nyambane : An Investigation of attitudes of medical doctors towards e- Marketing practices of pharmaceutical firms in Nairobi

2009 Agnes Nyambura : The perceived influence of marketing promotion on Brand

Equity value: A case of the Kenya Commercial Bank 2009 Stella Karoki : Factors that influence application of micro marketing mix

Variables at the branch level of Commercial Banks in Kenya: The Case of Equity Bank, Nairobi region

2009 Bahati Mapenzi : The influence of marketing strategies on popularity of Toyota

And Nissan brands in Kenya 2007 Ofwona Charles : Factors that influence choice of mobile Telephony Service

Providers in Nairobi 2007 Mbii J.M. : An Empirical Study of Marketing Responses of Tour Operators

to changes in Tourism Industry in Kenya 2006 Nkukuu C.K. : Determinants of Credit Facility Demanded by the Horticultural Products’ Exporting Companies in Kenya 2006 Mutua Christine : Customer Patronage of up-market Fast Food outlets in Nairobi 2006 Mutuku Rose M. : An Empirical Investigation of the Quality of Customer Service offered by Kenya’s Ministry of Finance 2005 Odera C.O : The perceived effect of East African Community Customs

Union on the Food and Beverage Manufacturers in Kenya

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2004 Gachengo Anne : Determinants of quality of service provided by the Kenya Police Force

2003 Melioth Njenga : Attitudes of Selected Stakeholders towards Growth

Strategies pursued by large scale retailers in Kenya: The Case of Uchumi Supermarkets Limited

2003 Maina J.M. : Factors that determine perceived quality of service in the Insurance industry in Kenya: The case of Nairobi Province

2000 Mbau E.P : An Empirical Investigation of Creation and Application of

Brand Equity in Kenya 2000 Hussein, A.K. : Strategic Marketing Practices by Soft Drink firms in Kenya 1999 Kassamani H. : The State of Strategic Marketing Practices in Kenya's Sugar Companies 1999 Kibiru Charles R : Differentiation and achievement of competitive advantage by

Kenya's Chemical fertilizer companies 1996 Chepyegon George : Awareness and Attitudes of Kenya Hotel Industry's

Marketing Executives towards the Societal Marketing Concept 1996 Ndegwa Robert M : An Analysis of Customer Service Offered by Kenya’s

Commercial banks 1995 D.G. Barako : Factors which affect Livestock Marketing in North Eastern

Kenya 1993 W. Gakuru : Factors influencing Kenya's Domestic Tourism 1991 Juliet Bii : Marketing of Banking Services in Kenya 1991 D.O. Mutula : Determinants of Organizational buying by Kenya’s

Manufacturing Companies 1990 Paul Obado : Determinants of Sales force Motivation in Kenya 1989 Anne Gathuo : Application of Marketing Concept by Not-for-profit

Organizations in Kenya

1987 C. Ngahu : Extent to which firms in Kenya have adopted the Societal Marketing Concept

1986 C. Masinde : Perceived Quality of Service: The Case of Kenya Airways 1986 M. Kabengi : Government Export Promotion: A review of Kenya Export year

Program

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1984 G. Testamicael : Improving Managerial Communication: A case study of the Ministry of Finance, Kenya

1984 Naomi Kusero : Agricultural Marketing in Kenya: A review of Agricultural

Marketing Societies' roles, activities and an evaluation of their performance

1984 Mududa, Eliud : Developing Trained Personnel for improved satisfaction: A

Study in the Kenya Civil Service 1981 P.Chepkurui : A Study of Marketing of Agricultural Products by Roadside

Traders (Hawkers) in Nairobi

1981 S.Mudhune : The impact of Kenya Railways' Supervisory Training Program On Supervisors' Managerial Skills

1980 Grace L. Musoke : Export Marketing Research for Africa: The Kenyan

Experiences 1980 Leah Muma : Marketing in Kenya: A case study of the Functions of Rural

Markets in Kisumu District I have also assisted in the supervision of more than forty other MBA theses/projects F: ON-GOING MBA SUPERVISION 2017 Janice Kathini Kiema The Perceived Effect of ICT Support Services on Revenue

Collection by KRA 2017 Evans Mokaya Onsomu The Effect of Management Strategies adopted by NTSA on

Performance of Boda Boda in Nairobi, Kenya 2017 Titus Mavuui Ngumu The Role of Strategic M & E on Projects Performance of Tanathi

Water Services Board 2017 Antony Maina Mucheru The Influence of Product Strategies on the Performance of

Commercial Banks in Kenya: The Case of Equity Bank 2017 Oluor Oduor Fredrick Strategic Thinking and Competitive Advantage: The Case of

Safaricom Ltd 2017 King’aru Gladys Wangui Management Strategies and Competitive Advantage of SACCO-

Affiliated Investment Companies in Nairobi, Kenya 2017 Benjamin Munyao Nzuki Strategic Planning Practices and Organizational Performance:

The Case of Sandoz GmbH Kenya

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2017 Murage Alice Njoki Strategic Issues in the Implementation of the Public Procurement and Assets Disposal Act 2015 by Public Pension Schemes in Kenya

2017 Mercy Njeri Kariuki Effect of Firm Level Factors, Firm Strategy and Business Environment on Firm Performance

2017 Thomas Ratemo Oira Influence of Corporate Strategy on the Relationship between

Market Orientation and Firm Performance of Insurance companies in Kenya

2017 Mtira Rophus Mbula The Influence of Strategic Management on employee

Performance in the Media Industry: The Case of Standard Group Limited

2017 Mburu Arnold Muhoro Role of Corporate Social Responsibility on a Company Strategic Plan

2017 Isaac Ndachi Wairimu Impact of Interest capping on Kenyan Financial Sector: A Case

Study of Barclays Bank of Kenya 2017 Rispah Wanjiru Kinyua Strategic Planning on New Ventures and Young SMEs 2017 Fatma Ndung’u Muiruri Influence of the Legal Environment on Strategic Management

Practices among Commercial Banks in Kenya 2017 Florence Mumbua Mutua Strategic Responses Adopted by Commercial Banks in Kenyas

Competitive Business Environment PUBLICATIONS AND RESEARCH PAPERS

A: ARTICLES AND RESEARCH PAPERS 1) Olgha Auma Adede, Francis Ndungu Kibera, Joseph Odhiambo Owino (2017), Electronic

Marketing Practices and Performance of Telecommunications Companies in Kenya. European Journal of Business and Management ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online) Vol.9, No.18, 2017.

2) Olgha Auma Adede, Francis Ndungu Kibera, Joseph Odhiambo Owino (2017), Electronic Marketing Practices, Competitive Environment and Performance of Telecommunications Companies in Kenya. British Journal of Marketing Studies Vol.5, No.5, pp. 60-67, June 2017 -Published by European Centre for Research Training and Development UK (www.eajournals.org).

3) John Njau Kamau, Prof. Justus M. Munyoki, Prof. Francis N. Kibera, Dr. Mary Kinoti (2017), “Effect of Integrated Marketing Practices and Organizational Structure on Efficiency and Effectiveness of NGOs in Nairobi City County, Kenya. International Journal of Humanities and Social Science Invention ISSN (Online): 2319 – 7722, ISSN (Print): 2319 – 7714

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4) John Njau Kamau, Prof. Francis N.Kibera, Prof. Justus M. Munyoki, Dr. Mary Kinoti (2017) “Corporate Social Responsibility Marketing Practices,Technological Environmental factors and Performance of NGOs in Nairobi Kenya”. Journal of Humanities and Social Science (IOSR-JHSS) Volume 22, Issue 8, Ver. 16 (August. 2017) PP 10-20, e-ISSN: 2279-0837, p-ISSN: 2279-0845

5) Rachael Wairimu Macharia, Prof Francis N. Kibera, Prof. J. N. Munyoki, Dr. Mary .W. Kinoti (2017) “Influence of Organizational Demographics on the Relationship between Green Marketing Practices and Customer Satisfaction in the Soft Drink Industry in Nairobi Kenya”. Journal of Marketing and Consumer Research, ISSN 2422-8451, An International Peer-reviewed Journal Vol.32, pp 64-78.

6) Rachael Wairimu Macharia, Prof Francis N. Kibera, Prof. J. N. Munyoki, Dr. Mary .W. Kinoti (2017) “Relationship between Green Marketing Practices and Customer Satisfaction in the Soft Drink Industry in Nairobi Kenya. European Journal of Business and Management, ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online) Vol.9, No.6, pp 69 -81.

7) Catherine Ngahu, Francis Kibera, Peter Kobonyo (2016) “Influence of Interactional Justice Strategy on Recovery Satisfaction among Customers of Mobile Money Services in Kenya” Journal of Marketing and Consumer Research, Vol. 27.

8) Isaac M. Nkari., Kibera F.N., (2016) “The Influence of Farmer Characteristics on Performance of Commercial Farmers in Kiambu County, Kenya” European Journal of Business and Social Sciences, Vol. 5, No. 03.

9) Kosure J., Kibera F.N., (2016) “Perceived Value of Investment Promotion Incentives, Organizational Characteristics and Performance of Firms in the Export Processing Zones in Kenya” Scholarly Journal of Science Research and Essay Vol. 5(4), pp. 66-75, August 2016.

10) Kosure J., Kibera F.N., Musyoka R, Njihia J. (2016) “Perceived Value Of Investment Promotion Incentives , and Macro-Marketing Environment on Performance of Firms in the Export Processing Zone In Kenya”, 2nd DBA AMR International Annual Conference.

11) Kibera F.N., Njeru W. (2016) “Marketing Practices, Marketing Orientation and Performance of Tour Firms in Kenya: A Mediated Approach”, 2nd DBA-AMR International Annual Conference.

12) Njuguna James., Njihia J., Kibera F.N., Munyoki J.M. (2015) “The Influence of Country –of-Origin on the Consumer Behavior Towards Foreign Clothing Brands in Nairobi, Kenya”, AIBUMA Annual Conference.

13) Njuguna Jane., Kibera F.N., Munyoki J.M. (2015) “Influence of Strategic Social Marketing on the Effectiveness of Community Based HIV and Aids Organization in Nairobi County, Kenya”, AIBUMA Annual Conference.

14) E.W.Chindia, F.N. Kibera (2015) “Organizational Culture and Accuracy of Performance forecasting in Large Manufacturing firms in Kenya”. International Journal of Multidisciplinary Research and Development. Vol. 2 Issue 4 pp 645-648.

15) Odhiambo J.O, F. N. Kibera, R. Musyoka (2015) “The Influence of Organizational Culture and Marketing Capabilities on Performance of Microfinance Institutions in Kenya”. Journal of Marketing Management June 2015, Vol. 3, No. 1, pp. 91-99 ISSN: 2333-6080(Print), 2333-6099 (Online)

16) Mose J.A, F.N. Kibera (2015) “The Influence of Service Quality Management Practices on the Performance of Hotel Firms in Kenya”. European Scientific Journal August 2015 edition vol.11, No.22 ISSN: 1857 – 7881 (Print) e - ISSN 1857- 7431.

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17) Owino O. Joseph, Kibera Francis (2015) “The Influence of Organizational Culture and Market Orientation on Performance of Microfinance Institutions in Kenya”. International Journal of Business and Management. Vol. 10, No. 8; 2015. Published by Canadian Center of Science and Education.

18) Maina S. M., Kibera F. N., and Munyoki J. M., (2015) “Influence of Perceived Value on the Relationship between Consumer National Ethnocentrism and Willingness to Buy Commercial Banking Services in Kenya”. European Scientific Journal July 2015 edition vol.11, No.19 ISSN: 1857-7881 (Print) e - ISSN 1857- 7431.

19) Njeru, W.G., & Kibera, F.N. (2014). The perceived effects of the three components of market orientation on the performance of tour firms in Kenya. European Scientific Journal, 10(25), 266-285. e-ISNN 1857-7431.

20) Chindia E. W., G. Wainaina, F. N. Kibera, G. P. Pokhariyal (2014) “Forecasting Techniques, Operating Environment and Accuracy of Performance Forecasting for Large Manufacturing Firms in Kenya”. International Journal of Managerial Studies and Research (IJMSR) Vol. 2, Issue 7, PP 83-100.

21) Owino E. O., Munyoki, J.M., Kibera Francis N., Wainaina Gituro (2014) “Service Quality in Kenyan Universities: Dimensionality and Contextual Analysis. European Journal of Business and Management. Vol. 6, No 11 (2014), PP 180-194.

22) Jane W. Kinyua-Njuguna, Munyoki, J.M., Kibera Francis N., (2014) Influence of Internal Organization Alenvironment on Performance of Community-Based HIV And AIDS Organizations in Nairobi County. European Scientific Journal. Vol. 10, No 1 (2014), PP 285-300.

23) Thuo J K., Kibera Francis N., et al. (2012) “Customer Relationship Management Practices and the Marketing Productivity of Commercial Banks in Kenya”, Nairobi: 3rd African International Business and Management Conference (AIBUMA), Nairobi from July 12-13, 2012.

24) Munyoki, J.M., Kibera, F.N and Ogutu, M. (2011): The Influence of Technology Transfer on Organizational Performance: A Study of Medium and Large Manufacturing Firms In Selected Industries in Kenya. ICAESB Journal, Dar es Salaam.

25) Munyoki, J.M., Kibera, F.N and Ogutu, M. (2011): Effect of Demographic Characteristics on the

relationship between Technology transfer and organizational performance: A study of medium and large manufacturing firms in selected industries in Kenya. Business Administration and Management Vol 1 (6) pp 179-186.

26) Kibera L W and Francis Kibera (2011). “The Determinants of Learning Achievement of Public

Primary School Children in Kenya”. Nairobi: Journal of African International Business and Management

27) Kibera L W and Francis Kibera (2011). “Guidelines for Writing Academic Research Projects”.

Fountain. Journal of Faculty of Education, November 3, pp 117-129. 28) Munyoki, J.M., Kibera, F.N and Ogutu, M. (2010): Extent to Which University- Industry Linkage

Exists In Kenya: A Study of Medium and Large Manufacturing Firms In Selected Industries in Kenya. Business Administration and Management Vol 1(4), pp 163 -169, 13.April 2011

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29) Kibera F. N. “Communication and Modernization in Central Kenya: An Experiment,” Business Management Review, Faculty of Commerce and Management, University of Dar-es-Salaam, Volume 2, No. 2 (March – June 1999), pp. 71 – 84.

30) Kibera F.N. The Impact of Print Communication of the Adoption of Innovations by Kenyan Farmers”, Nairobi Journal of Management, University of Nairobi, Vol. I, II, Jan. – June 1996, pp 183 – 193

31) Kibera, F. N. “A survey on Marketing Research conducted in Kenya”. Nairobi Management

Journal, Vol. 1 July 1996, pp 29 – 49.

32) Kibera, F.N. “The Role of the Cooperative Movement in Kenya’s Socioeconomic Development”, Journal of Business Administration, University of Dhaka, Vol. 21, No. 1 & 2, 1995 pp 101 – 114.

33) Kibera, F.N. “The Problems, Limitations and Future Prospects of Kenya’s Cooperative

Movement”, Marketing Review, Vol. 6; 1994, pp. 17 –19. 34) Kibera, F.N. “The Transfer of Western Marketing Know-how to East Africa”, Journal of Business

Administration, Institute of Business Administration, University of Dhaka, Vol. 14 (October 1988), pp 462 – 83.

35) Kibera, F.N “An Input-Output Model for Analyzing Retailing Systems in Kenya:, SOKONI Journal

of Marketing Society of Kenya, June 1987. 36) Kibera, F.N. “The Effect of Message Content and Source Credibility of Information Gain by

Coffee Smallholders in Central Kenya, Journal of Management Business and Economics, Institute of Business Administration, University of Dakar, Dhaka, Vol. 11, No. 3 (July 1985) pp. 285 – 293.

37) Kibera, F.N “On Measuring Literacy”, Management, Journal of the Kenya Institute of

Management, October 1984, pp. 13 – 14.

38) Kibera F.N. “Middlemen: Are they Necessary in Kenya’s Product Distribution Systems?” Management, Journal of Kenya Institute of Management, October 1984, pp. 27 – 28 and 33.

39) Kibera F.N. “A Critical Review of Communication Theory”, Journal of African Management Vol.

x August 1982, pp 2 – 8.

40) Kibera, F.N. “How Rural Buyers View Different Sources of Agricultural Information”. Management, Journal of Kenya Institute of Management, January 1982.

41) Kibera F N. “Rural Buyers’ Exposure to mass media”, Management, Journal of Kenya Institute of

Management, January 1982.

42) Kibera F N. “A bird’s eye view of Factors influencing Product Distribution Systems in Kenya”, CONTACT, Journal of Consumer Association, January, 1980, pp. 3 – 6.

43) Kibera, F.N et al. “Need importance as a function of Culture, Background and Job Level.

Proceedings. Canadian Association of Administrative Studies, April 1980.

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44) Kibera F N. “Thesis Abstract”, in Marketing Doctoral Dissertation Abstracts 1979, Chicago: American Marketing Association, 1980.

45) Kibera F N. “Do learning rates differ Between Brands?” Proceedings, Canadian Association of

Administrative Studies, June 1976 (With Professor Haines). B. BOOKS AND BOOK CHAPTERS

1) “Challenges and Prospects of Female Entrepreneurship in Small Enterprises in Kenya”, Chapter 12 of African Entrepreneurship and Small Business Development of Lettice Rutashoya and Donath Olomi (Eds.), 1999.

2) Fundamentals of Marketing: An African Perspective; Nairobi: Kenya Literature Bureau, 1998 (With Professor B.C. Waruingi).

3) Introduction to Business: A Kenyan Perspective (editor); Nairobi: Kenya Literature Bureau, 1996.

4) “Overview of Business” Chapter 1 of Introduction to Business, Kenya Literature Bureau, 1996.

5) “Marketing Management”, Chapter 12 of Introduction to Business, Kenya Literature Bureau, 1996.

6) “Marketing and Competitiveness in Africa”, Chapter 19 of Handbook of Management in Africa by M. Wiaguchu (ed), Greenwood Publishing Group, Inc. (USA), 1996.

7) Marketing Strategies for Small Enterprises in Sub-Saharan Africa: The Case of Kenya in Proceedings: Faculty of Commerce, Makerere University, 1997.

8) “Problems and Opportunities of Transferring Western Marketing Know-how to Eastern Africa”, in Proceedings on Transfer of Management Know-how to Developing Countries, McGill University, Montreal, Canada, March 1988.

C: RESEARCH PAPERS AND CONSULTANCY PROJECTS 2017: Strategic Plan Review and Development for Kenya Plant Health Inspectorate Service 2017: Strategic Plan Review for Tourism Regulatory Authority (TRA) 2016: Strategic Plan Review for St. Gabriel Catholic Church, Thome Self Help Group 2016: Programme Implementation Beneficiary Satisfaction Survey (PIBS) for the National

Safety Net Programme for the Ministry of Labour and East African Community Affairs

2015: Development of Five Year Strategic Plan for Archdiocese of Nairobi 2015: Strategic Plan Formulation for Churchblaze Group Limited 2014: Strategic Plan Formulation for Laikipia County (A resource person with Ernst &

Young) 2013: Strategic Plan Formulation for the Postal Corporation of Kenya

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2013: Strategic Plan Formulation for Murang’a University College 2013: Strategic Plan Formulation for the National Fund for the Disabled of Kenya 2013: Strategic Plan formulation for the Engineers Board of Kenya (EBK) 2012: External Monitoring of Cash Transfer for Orphans and Vulnerable Children

Programme (3-Year Contract) for the Ministry of Gender, Children and Social Development (On-going).

2012: Monitoring and Evaluation of NFDK Donation’s Programme of the National Fund for the Disabled of Kenya

2011: Strategic Plan Formulation for the proposed Kenya School of Government 2011: Reviewed Corporate Strategic Plan (2008-2012) for the Kenya Roads Board 2011: Reviewed Strategic Plan for the National Fund for the Disabled of Kenya 2011: Reviewed Strategic Plan for the Insurance Regulatory Authority 2011: Customer Satisfaction Survey for the Brand Kenya Board 2010: Customer Satisfaction Survey for Ministry of State for Public Service 2010: Employee Satisfaction Survey for Kenyatta International Conference Centre 2010: Work Environment Analysis for Kenyatta International Conference Centre 2010: Nationwide Customer Satisfaction Survey for the Public Service Reforms &

Performance Contracting, Government of Kenya 2009: Developed a Strategic Plan for the Kenya Utalii College 2009: Developed a Strategic Plan (2008-2012) for the Kenya Tour Driver Guides Association 2008: Offered professional consultancy services to Gretsa University, Kiriri Women

University of Science and Technology and Presbyterian University of East Africa 2008: Formulated Corporate Strategic Plan (2008-2012) for the Ministry of Tourism,

Kenya 2008: Formulated Corporate Strategic Plan for the Institute of Certified Public Secretaries 2008: A Customer Satisfaction Survey for Kenya Utalii College 2008: Employee Satisfaction and Work Environment Survey for Kenya Utalii College 2008: Formulated Corporate Strategic Plan for the Kenya Roads Board

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2007: Formulated Corporate Strategic Plan 2007-2012 for Kenya Meat Commission 2006/07: Formulated Corporate Strategic Plan 2005-2010 for Kenya Education Staff Institute 2007: A Baseline Customer Satisfaction Survey for Kenya National Library Services (KNLS) 2006: A National Baseline Survey on Learning Achievement for Ministry of Education

Science and Technology, Government of Kenya (GoK) 2006: Customer Satisfaction Baseline Survey for National Water Conservation and Pipeline

Corporation (NWCPC). 2006: Formulated Corporate Strategic Plan 2005-2010 for Capital Markets Authority 2005: Formulated Corporate Strategic Plan 2006-2012 for the Royal Insurance Company of

East Africa 2005: Formulated Strategic Plan 2005 - 2010 for the Government Training Institutes

(Mombasa, Baringo, Matuga and Embu) 2005: Formulated Corporate Strategic Plan for the Kenya Roads Board 2005: Formulated Strategic Plan (2003 - 2007) for Mathenge Technical Institute 2005: Formulated Corporate Strategic Plan 2005-2009 for Consolidated Bank of Kenya Ltd 2005: A National Client Satisfaction Survey on the Implementation of Free Primary

Education: Ministry of Education Science and Technology (GoK) 2005: Challenges of Service Delivery in Kenya: Education reform and capacity building for

policy makers: Ministry of Education Science and Technology D. SEMINARS, WORKSHOPS, CONFERENCES AND STUDY TOURS 2017: Attended the 3RD DBA-AMR INTERNATIONAL CONFERENCE to be held at

the University of Nairobi, School of Business, Lower Kabete Campus, Nairobi, Kenya on Friday, 28th April 2017.

2017: Attended the 1st Cycle Mwongozo Induction Programme for Boards of State

Corporations (6th – 18th February 2016) 2016: Attended the 2ND DBA-AMR INTERNATIONAL CONFERENCE 29TH APRIL at

the University of Nairobi, School of Business, Lower Kabete Campus, Nairobi 2015 2015: Attended the 6th African International Business and Management Conference

(AIBUMA), from July 9-10, 2015 held at the School of Business, University of Nairobi

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2014: Attended the 5th African International Business and Management Conference (AIBUMA), from July 2014 held at the School of Business, University of Nairobi

2014: A resource person for the School of Business, University of Nairobi, PhD Curriculum

Review Workshop Review held at the Central Catering Unit (CCU) on Monday, 31st March 2014

2014: A resource person for Kenya School of Government Council Retreat on “creating a

cohesive team of the Council and Management with a common understanding of the School’s operations, potential and actual performance, and the initiatives required to mitigate identified challenges” on 25th – 28th March 2014 at Kenya Utalii Hotel

2013: A resource person for the International Workshop on Seed Business Management and seed marketing organized by College of Agriculture and Veterinary Sciences

(UON), (23th July) 2013: A resource person for a Strategic Plan Formulation Workshop for Murang’a University

College (MRUC) held at North Coast Beach Hotel, Kilifi (23 -26th June) 2013: A resource person for a Strategic Plan Formulation Workshop for Postal Corporation

of Kenya (PCK) held at the Great Rift Valley Lodge( 2- 4th June) 2013: A resource person for a Strategic Plan Formulation Workshop for National Fund for

the Disabled of Kenya held at Great Rift Valley Lodge( 6-9th June ) 2013: A resource person for a Strategic Plan Formulation Workshop for Engineers Board of

Kenya (EBK) held at Great Rift Valley Lodge ( 3 -5th May) 2013: Attended the 4th African International Business and Management Conference

(AIBUMA), from July 11-12, 2013 held at the School of Business, University of Nairobi 2013: Attended a Workshop on Research and Publication held at the Kenya School of

Government, Nairobi (15th July) 2012: Resource Person for the International Workshop on Seed Business Management and Seed Marketing organized by College of Agriculture and Veterinary Sciences ( UoN ) (24th July) 2012 A resource person for a Strategic Plan Formulation Retreat for the National Fund for

the Disabled of Kenya held at Laico Regency Hotel, Nairobi 2012 Presented a Paper on “Designing Board Evaluation Tool” during the Board Evaluation

Seminar of ICPSK held oonn 2288tthh JJuunnee 22001122 aatt TThhee SSaarroovvaa PPaannaaffrriicc HHootteell

2012 A resource person for Kenya School of Government Council Retreat on Strategic

Planning. 2012: Attended a Train-the Trainer Seminar in Pretoria, South Africa organized by GfK

Verein, Germany

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2011 Presented an article titled “The Determinants of Learning Achievement of Public

Primary Schools in Kenya” at the 2nd African International Business and Management Conference AIBUMA), Nairobi from 24th-26th August 2011

2011: Presented a Concept Paper on the Proposed Collaboration of the School of Business

with the GFK Group, GFK Verein in Germany 2011: A resource person for Board of Directors’ Workshop of Insurance Regulatory

Authority (IRA)

2011: Presented a paper on Corporate Strategic Planning: The Executive Delicate Balancing Role of ICPAK 16th Executive Retreat, held from 23rd-25th November 2011, Imperial Resort Beach Hotel, Entebbe, Uganda

2008: A resource person for Doctoral Symposium organized by Makerere University

Business School 2008: A resource person for a Strategic Plan Formulation Retreat for the Institute of

Certified Public Secretaries of Kenya (ICPSK) at Machakos Garden Hotel, 22nd and 23rd November

2008: A resource person for a Strategic Plan Formulation Retreat for the Ministry of

Tourism held at Mombasa Beach Hotel, September 2007: A resource person for the Strategic Plan Formulation Retreat for the Road Authorities

(Kenya National Highways Authority, Kenya Urban Roads Authority and Kenya Rural Roads Authority) at PanAfric Hotel Nairobi.

2006: A resource person for a Strategic Plan Formulation Retreat for Kenya Education Staff

Institute at KIA, 7th - 9th September 2006: A resource person for a Strategic Plan Formulation Workshop for Capital Markets

Authority 2006: A resource source person for a Strategic Plan Formulation Workshop for Mathenge

Technical Institute 2006: Presented a paper on "Strategic Planning" for Induction Course to Board of

Directors and Senior Managers of Kenya Roads Board at Sun and Beach Hotel, Mombasa, 2006.

2006: Attended Performance Contracting Conferences at Utalii Hotel, Nairobi. 2006: Presented a Paper on “Pillars of Customer Care" for the Small and Micro-Enterprise

Programme (SMEP) Nairobi. 2006: Presented a paper on "Challenges to Education Service Delivery in Kenya" at Seminar

of Kenya Education Reform Capacity Building for policy Makers, Mombasa.

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2005: Attended a Strategic Plan Formulation Workshop for Government Training Institutes

in Mombasa, Matuga, Embu and Baringo. 2005: Attended Strategic Plan Formulation Workshop for Kenya Roads Board, Merica Hotel-

Nakuru. 2004: Attended Strategic Plan Formulation Workshop for Kenya Tourist Board, Mount

Kenya Safari Club, Nanyuki. 1996: Presented a paper on Policy Formulation and Decision Making". Paper read

during a Seminar for Senior University of Nairobi Administrators, Masinga Lodge, 20th -22nd March.

OTHER AREAS OF PUBLIC SERVICE

Chairman, Governing Council, Kenya School of Government

Chairman, Self Help Group, St. Gabriel Catholic Church, Thome, Nairobi

Chairman, Governing Council, Gretsa University

Chairman, Varsileo Enterprises

Chairman, Acts of Mercy Ministry, St. Gabriel Catholic Church, Thome, Nairobi

Member, Board of Trustees, National Fund for the Disabled of Kenya

Member, Komothai Professionals and Business People Association

REFEREES

Professor Peter O. K’Obonyo Deputy Principal, College of Humanities and Social Sciences University of Nairobi P.O. Box 30197 Code: 00100 NAIROBI Tel. 020-318262 Professor Isaac Meroka Mbeche Deputy Vice Chancellor, Student Affairs University of Nairobi P.O. Box 30197 NAIROBI 020-318262 Professor Lettice K. Rutashobya

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School of Business University of Dar es salaam P.O. Box 35091 Dar es salaam Tanzania