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Customer Experience
Beyond Journeys – Essential E’s: Emotion, Efficiency, Engagement
Bonus companion workshop
templates to the book Happy R.A.V.I.N.G.
Customers! by Carol Buehrens
Thank you! I hope you found this workshop helpful. As a way to say “thanks” to friends and followers, we’ve
set up Amazon’s “Kindle Match Book” – buy the Print and EBook together for great savings. Enjoy! - Carol Buehrens
Amazon amzn.com/099102740X
To request a workshop for your company Contact Carol directly at [email protected]. Customer Experience Workshops can be customized for your company, and include:
- Business Differentiator: Customer Experience Strategy, Goals and Objectives- Customer Experience Journey Mapping, Your Road to Success- Who’s Your Customer? Developing Customer Experience Personas- Wave Your Magic Wand, Innovate Your Customer’s Experience- Wearing Your Customer Hat, Starting Customer Advocacy at Your Company- Beyond Journeys with Essential E’s – Experience Emotion, Efficiency, Engagement
Buying multiple books? Happy R.A.V.I.N.G. Customers! can be ordered in bulk quantities for distribution to your employees, corporate development and training sessions, and during Author presentations. Contact [email protected]. For additional book information, media content and reviews, see happyravingcustomers.com.
©2014 Carol Buehrens
“Happy R.A.V.I.N.G. Customers! is a hands-on, user friendly book about delighting your customers. It provides a simple process for anyone to get started with this important
work, with great real time examples, tools, templates, and checklists” – Karyn
Furstman, VP Agent & Customer Experience, Safeco
Insurance
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[email protected] www.ravingcx.com @ravingcx @carolbuehrens #happyravingcustomers linkedin.com/in/carolbuehrens Customer Experience Journey Maps ©2014 Carol Buehrens
Your Customer Journey Ecosystem Map Tool allows you to capture the “E”ssentials – Experience, Emotion, Efficiency, and Engagement. This template contains icons to drag and drop into place, or to cut out for a fun “cut & paste” workshop activity. Zoom out and you’ll see the drag and drop images located on the left side of your slides. Find the cut-out sheet on the last page.
Grow your own Happy R.A.V.I.N.G. Customers!
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Easy to use icons
located on the side
Just slide images into place – it’s a
snap!
Click and type
The last page has cut and paste icons. Use to host
your own fun workshops!
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[email protected] www.ravingcx.com @ravingcx @carolbuehrens #happyravingcustomers linkedin.com/in/carolbuehrens Customer Experience Journey Maps ©2014 Carol Buehrens
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[email protected] www.ravingcx.com @ravingcx @carolbuehrens #happyravingcustomers linkedin.com/in/carolbuehrens Customer Experience Journey Maps ©2014 Carol Buehrens
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[email protected] www.ravingcx.com @ravingcx @carolbuehrens #happyravingcustomers linkedin.com/in/carolbuehrens Customer Experience Journey Maps ©2014 Carol Buehrens
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WEB
MOBILE
PHONE CALL
DOCUMENT
IN PERSON
SNAIL MAIL
Critical
WEB
MOBILE
PHONE CALL
DOCUMENT
IN PERSON
SNAIL MAIL
WEB
MOBILE
PHONE CALL
DOCUMENT
IN PERSON
SNAIL MAIL
WEB
MOBILE
PHONE CALL
DOCUMENT
IN PERSON
SNAIL MAIL
WEB
MOBILE
PHONE CALL
DOCUMENT
IN PERSON
SNAIL MAIL
WEB
MOBILE
PHONE CALL
DOCUMENT
IN PERSON
SNAIL MAIL
WEB
MOBILE
PHONE CALL
DOCUMENT
IN PERSON
SNAIL MAIL
WEB
MOBILE
PHONE CALL
DOCUMENT
IN PERSON
SNAIL MAIL
WEB
MOBILE
PHONE CALL
DOCUMENT
IN PERSON
SNAIL MAIL
WEB
MOBILE
PHONE CALL
DOCUMENT
IN PERSON
SNAIL MAIL
WEB
MOBILE
PHONE CALL
DOCUMENT
IN PERSON
SNAIL MAIL
WEB
MOBILE
PHONE CALL
DOCUMENT
IN PERSON
SNAIL MAIL
WEB
MOBILE
PHONE CALL
DOCUMENT
IN PERSON
SNAIL MAIL
Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical
Emoticons
ChannelsC
usto
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Exp
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nce
- E
cosy
stem
Map
Critical
WEB
MOBILE
PHONE CALL
DOCUMENT
IN PERSON
SNAIL MAIL
[email protected] www.ravingcx.com @ravingcx @carolbuehrens #happyravingcustomers linkedin.com/in/carolbuehrens Customer Experience Journey Maps ©2014 Carol BuehrensCustomer Experience Journey Maps ©2013 Carol Buehrens
