Microsemi Corporation, which offers a comprehensive portfolio of
semiconductor and system solutions for aerospace & defense,
communications, data center and industrial markets
Customer Success BriefThird-Party JD Edwards Support
“Spinnaker Support is a paradigm shift from the software
vendor’s maintenance and support. We get great response, issues
fixed quickly, and gain technical advice on a range of ongoing
topics from Spinnaker Support’s elite engineers.”
Director, Business Applications
PROPRIETARY & CONFIDENTIAL INFORMATION
Empowering the world’s top organizations
Overview
Spinnaker Support now provides third-party maintenance for
Microsemi Corporation, which offers a comprehensive portfolio of
semiconductor and system solutions for aerospace & defense,
communications, data center and industrial markets. Microsemi is
headquartered in Aliso Viejo, Calif., and has approximately 4,800
employees globally.
In 2015, Microsemi signed a three-year agreement and will save
nearly $1 million USD by switching to Spinnaker Support. Under the
scope of the agreement, Spinnaker Support will provide break fix,
tax and regulatory updates, general inquiry support, and technology
advisory services for Microsemi’s JD Edwards EnterpriseOne system.
The agreement covers support of both custom and standard code and
Spinnaker Support offers pricing concessions for unused
licenses.
Response rates to critical issues have averaged less than 30
minutes. Microsemi also benefits from Spinnaker Support’s deep
technical knowledge, gaining ongoing advisory support for topics
like interoperability, cloud migration, security, virtualization,
performance tuning and optimization, etc.
JD Edwards Environment
❖ Version: EnterpriseOne, 8.12
❖ Cume Level: 8.98.1
❖ Countries Supported: USA
❖ Languages Supported: English
❖ Environments Supported: 4
❖ Product Modules Supported: Foundation, Financials,
Distribution, Manufacturing
❖ Tax & Regulatory: yes, USA 1099 and related forms
❖ Surrounding Architecture: ❖ Hardware: Dell PE 2950, Dell
M600
❖ Operating System: Windows Server 2008
❖ Database: N/A
