Embed Size (px)
Citation preview
PERSONAL INFORMATION
EDUCATION AND QUALIFICATIONS
TRAINING
Nationality: JordanianDate of birth: 4/03/1986Marital status: Single
Cisco Networking Academy (2015 )
Embedded System DesignUsing PIC MCUs al-baheth Training center (2009)
Openbravo functionalOpenbravo functionality and technology
SUMMARYA skilled and experienced Computer Engineer with exten-sive knowledge of information Technologies especially in Systems Administration & IT Network Infrastructure ,Tech-nical Support, i have a wide knowledge in Windows servers, Exchange, Active directory, Firewalls, Switching, Routing, LAN, WAN, Security Systems.
CCNA CERTIFIED :
INTERESTS
BSc in Computer EngineeringMu'tah University, Feb 2009
Al-Mazar High school Karak - Jordan Aug 2004
SKILLS - Good understanding of IP routing , switching and networking protocols good experience on Switches and Routers and some WAN technologies.- Good ability to convince and communicate with people.- Ability to work in a successful teamwork environment.- Good organizational skills when working under pressure
EXPERIENCE
Data Network Engineer @ Orange as traineeSeptember 2009 - May 2010. (Hashim Station )
- Configure ADSL service and troubleshooting.- Configure other services as frame relay. lease line ,VPN from the ISP side- Monitor the network , check the equipment settings remotely- Prepare weekly reports to brief the whole work periodically to enhance the performance of results
Technical Support Engineer @ Civil Status and Passport DepartmentMay 2010 - December2010
- Provide first level of support for END USERS, PC's and LAN's- Installing supporting and configurnig computer hardware applications and operating system, Monitoring network operations
System Development Specialist @ Al Zawrae Industrial Company Jan 2015 - present
- Responsible for installation, maintenance and repairs on equipment within our two factories to assure continuity of customer operations and get high levels of customer satisfaction- Responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member- Performs periodic preventative maintenance on assigned products;- Prepare daily and documented report of all incident
ERP Implementation Specialist @ Al-Zawrae Industrial Company Nov 2013 until Jan 2015
- Users Requirement Analysis Modules [Procurement ,Sales , Warehouses, Production and Financial]- Monitor daily operation.- Follow Up Change Requests With Software Vendor- End Users Training- Send Progress Reports to Management
Technical Support Adminstrator @ Orange December 2010 - December 2011
- Administer IS Service Help Desk interaction, Incidents & Problem identifi cation-to-Resolution, in order to address End User requests.- Provides First-line support for JTG Corporate End User customers by detecting, diagnosing and restoring the normal service as quickly as possible, in order to minimize disruption to business applications.- Administer IS Centralized Systems Monitoring/Alarming, Escalation plans, in order to address End User requests and monitor systems alarms for effective intervention.
LANGUAGES English
Arabic
Amman - Jordan Sport City
Cell: +962796417855 Email: [email protected]
CV
TECHNICAL SUPPORT ENGINEERRawan Mahmood A l -Nawaiseh
