CX Training & Workshops

PHONE (210) 591-1747 FAX (210) 591-1737 17806 IH-10 West, Suite 300, San Antonio, TX 78257

Product Brochure

‘CX Vitamins’ video series 52-week subscription (2 mins each week)

‘CX Briefing’ – any sized audience (60 minutes)

‘Delivering CX Excellence’ for front-line staff (1/2 day)

‘Delivering CX Excellence’ for front-line managers (1/2 day)

‘CX Data Detective’ (1/2 day)

‘CX Innovation Workshop’ (1/2 day)

‘CX Simulator’ (full day)

CX Training & Workshops

CALL (210) 591-1747

EMAIL info@beyondfeedback.com

VISIT www.beyondfeedback.com

Equipping front-line employees, supervisors, and mid-level managers with the right skills, knowledge, and mindset is a key to delivering exceptional customer experiences. These employees serve as the visible aspect of your company's customer experience strategy every day. Our training workshops support the development of a culture centered around delighting customers.

Full-service and customized - our experienced Project Managers guide you through the process with a customized approach to meet the unique needs of your business. You can select from a variety of courses, customize the content, and integrate into your existing curriculum. Business-relevant - we specialize in delivering training workshops that employees can relate to their work. This immediate application ensures that the learning continues even after the workshop is complete. Variety of formats - our approach can be customized to meet the time constraints of your teams. From ongoing brief video segments that teach key principles in short 2 minute bursts to multi-day on-site workshops, we tailor our approach to fit your needs. Our courses are designed for between 1 and 25 participants per session. Integrated with feedback - our training content can be customized to focus on the areas that customers identify as improvement opportunities in their feedback. By integrating Customer Experience feedback or Customer Exit Interviews with the training curriculum, our facilitators will focus on specific competencies and skills required to improve customer experiences.

Customizable curriculum and content

Contact us for specific content details and customization options.