CHNG TRNH O TO DNH CHO PFC UIL

CHNG TRNH O TO PFC UIL

Ngi trnh by: Tn: TAN FATH B phn: PFC - UIL Phng Qun L Bn Hng Khi Khch Hng C Nhn

Li Gii ThiuPFC UIL L G? PFC UIL LM CNG VIC G? MC TIU CA PFC UIL

PFC UIL L Ai?PFC UIL l chuyn vin t vn ti chnh v sn phm tn chp ca ngn hng Chu. + L ngi tn ty phc v khch hng thng qua cc sn phm v dch v ca ngn hng ACB. + L ngi h tr kin thc v ti chnh ngn hng cho khch hng c nhn v khch hng doanh nghip. + L ngi pht trin thm khch hng mi, chm sc khch hng hin ti v khch hng c, to ra mi quan h gn b gia khch hng v ngn hng Chu. + L hnh nh nhn vin chuyn nghip ca ACB, v l nim tin ca khch hng.

PFC UIL Lm Cng Vic G?+ PFC UIL l ngi mang sn phm v dch v ca ACB n tng khch hng, tng doanh nghip, tng cng ty, v tng t chc kinh t khc. + Chuyn bn sn phm tn chp cho khch hng v bn cho sn phm cho doanh nghip, pht trin thm khch hng chng khon v sn phm th. + Pht trin khch hng mi, chm sc khch hng hin ti v duy tr khch hng c. + Thu thp thng tin cc i th cnh tranh, nng cao k nng tip th, pht trin thm th phn nhm a sn phm v dch v tt nht n tn tng khch hng.

Mc Tiu Ca PFC UIL L G?+ Xc nh r vai tr v trch nhim trong cng vic. + Thc hin cng vic vi tinh thn trch nhim cao. + Lp mc tiu phn u. + Hon thnh trch nhim c giao. + Khng ngng hc tp v lm vic. + Pht trin ngh nghip, pht trin bn thn. + Nng cao cht lng cuc sng. + Hng ti s thnh cng. + L nim t ho ca mi ngi.

THNH CNG L G?1. Hiu th no l s thnh cng?Ngi c nhiu tin l ngi thnh cng? Ngi c trng v s l ngi thnh cng? Ngi c sinh ra trong gia nh giu c sn l ngi thnh cng? khng phi l khi nim ca s thnh cng. Thnh cng hon ton khng phi l s may mn tuy trong thnh cng c may mn. Thnh Cng l mc tiu c ta t ra v c k hoch thc hin cho mc tiu , vi s n lc khng mt mi t n ch.

THNH CNG L G?2. Lm th no tr thnh ngi bn hng thng cng?y l nhng yu t v k nng bn cn c tr thnh ngi bn hng thnh cng. 1. K nng lm vic. 2. K nng giao tip. 3. K nng bn hng

1. K Nng Lm VicK NNG LM VIC. a. T chc ngn np ni lm vic. + Vn phng phm v cng c lm vic phi ngn np, th t, sch s v bo m cn s dng tt. H s phi c ghi ch, d tm. Cc th mc trn my tnh phi phn loi v lu tr c t chc nhm truy tm thng tin nhanh gn, khng mt thi gian. b. Lp k hoch thc hin cng vic. Lm vic phi c k hoch v sau y l tiu ch hng dn 1. Lm ci g (What) 4. Ti sao (Why) 2. Bao gi (When) 5. a im (Where) 3. Vi ai (Who) 6. Lm th no (How)

K Nng Lm VicV d: Ch tiu c giao l 3 t/ thng cho vay tn chp

+ Vy sn phm g? (phi hiu r v sn phm) + Ti sao bn? (mc tiu thnh cng) + Bn cho ai? (i tng hoc khch hng l ai?) + Khi no bn con s 3 t? (tnh thi gian t con s) + Bn u? (tip th, ai l khch hng tim nng?) + Bn cch no tt nht? (Phng php thc hin) * Lu : Phi c kh nng o lng, phn nh con s ch tiu ra thnh ngy, tun v thng theo di.

K Nng Lm VicV d: Ta c 3,000 triu chia cho 26 ngy l 116 triu/ ngy Ch tiu ngy cn thc hin l 116 triu Ch tiu tun cn thc hin l 638 triu Ch tiu thng phi hon thnh l ng 3,000 triu p dng ngay k hoch ngy thc hin D phng cho k hoch tun v kim tra kt qu Theo di lin tc k hoch thng v nh gi li vo gia thng 1 ln

K Nng Lm Vicc. Qun l thi gian Qun l thi gian cho cng vic hiu qu c rt nhiu cch, nhng chng ta ch cn thc hin cch n gin nht nh sau: 1/ Phn loi cng vic, lit k ra trn t giy. Sau ta nh du s th t theo tm quan trng v s cn thit cn phi thc hin. 2/ Lp bng thi gian biu v a cc hng mc cng vic vo v thc hin theo th t ca thi gian. y l cch qun l thi gian n gin nht, d thc hin nht v cng l hiu qu nht.

K Nng Lm VicV d c th nh sau: 1/ Lp hng mc cng vic a. i n kem vi bn( 6) b. Cn mua mt s vt dng gia nh siu th maximart ( 5) c. Mua sch v nghip v ngn hng( 7) d. Ch tiu hm nay cn thc hin l 550 triu( 2) e. Bo co kt qu bn hng trong tun ny(4) f. C cuc hn vi khch hng ngy hm nay lc 9:00( 1) g. Nhc n 3 khch hng tr n tr hn( 3) h. ........................... g. ..........................

K Nng Lm Vic2/ Lp bn thi gian biu ngy.Thi gian 7:30 8:00 8:30 9:00 9:30 10:00 10:30 11:00 11:30 Ngh tra c thng tin R sot cng vic( lm xong v cha xong) Bn hng Hn gp khch hng Kt thc cuc hn vi khch hng Bn hng Bn hng Nhc n khch hng Kim tra li cng vic Vic cn lm ngay Check

K Nng Lm Vic2. Lp bng thi gian biu ngy.Thi gian 1:30 pm 2:00 pm 3:00 pm 3:30 pm 4:00 pm 4:30 pm 5:00 pm 5:30 pm 6:00 pm 6:30 pm 7: 00 c thng tin Bn hng Bn hng Hn gp khch hng Bn hng Bo co tun Nhc n khch hng R sot li cng vic v lp bng k hoch mi cho ngy mai Vo ca hng sch mua sch nghip v ngn hng Hn i n kem vi bn b T do Vic cn lm ngay Check

K Nng Giao TipK NNG GIAO TIP. S Giao Tip l cch truyn thng tin 2 chiu gia ngi nghe v ngi ni. Nu thng tin ny khng c hiu ng v chnh xc th ngha ca thng tin l hon ton khng c gi tr. + Thng tin giao tip d b gy nhiu qua hai nguyn nhn chnh: nguyn nhn vt l v nguyn nhn tm l. + Thng tin sai do nhiu vt l nh ting n ca thit b in t, m thanh tp n ch ng ngi. + Thng tin sai do nhiu tm l con ngi, do sc khe, tm trng, mt tnh tp trung v tng ang tn ti trong no. Do thng tin truyn t b sai lnh n ngi nghe l do hai nguyn nhn chnh ny.

K Nng Giao TipDo chng ta cn thc tp k thut giao tip, ng dng ngay trong cng vic nhm trnh hiu sai thng tin trong giao tip vn phng. Mt s k thut cn bn nh sau: 1. K thut hi li, lp li ni dung ngi ni xc nh li c phi nh vy khng khi nghe cha r( feedback). Ta nn hi li khi mnh cha nm r thng tin hoc nghi ng thng tin cha xc thc. 2. K thut ng vin( support), cch ni trn an cho ngi nghe, to thm ng lc trong cng vic 3. K thut yu cu( suggestion), cch gi cho ngi nghe mnh cn h h tr trong cng vic

K Nng Giao Tip4. K thut gi ( open questions), cch chng ta gi cho ngi nghe, h by t kin, chia s thng tin, gp phn sng to. 5. K thut lng nghe( active listening), lng nghe l mt k nng cn tp luyn, khng phi ai cng thch lng nghe v chng ta khng bit li ch to ln ca s lng nghe. 6. K thut cm n v xin li( saying thanks and saying sorry), cch chng ta bit n s gip ca ngi khc. C nhiu ngi khng c thi quen cm n, khng to c mi trng thn thin v tn trng trong phong cch lm vic.

K Nng Giao TipTrong giao tip c nhiu hnh thc v phong ph. Nhng ta ch cn 6 k thut rt c bn trn to dng mt mi trng lm vic tn trng v thn thin. Sau y l phn trnh by c th trong ng dng ti s lm: 1. K thut hi li. (feedback) Trong bui hp, cp trn giao cho mnh lp bng bo co tun chiu nay, khi ta nghe thng tin c th l chiu mai, hoc chiu nay, do trnh hiu sai thng tin ta cn hi li cp trn chiu mai hay chiu nay lp bng bo co tun, sau khi hi li th kt qu mnh nghe c chnh xc hn v hiu qu hn.

K Nng Giao Tip2. K thut ng vin. (supporting) Trong cuc sng ai cng phi c lc gp kh khn v thun li. Nhng khi ng nghip c gp vn cn mnh chia s th li ng vin rt cn thit v quan trng. V d c bn mi vo lm cha rnh vic lm nn n ni rng: ch i/ anh i! Sao em photo h s ny khng c, lm h giy nhiu qu, em phi lm g vi ng giy ny h anh ch, em c phi bi thng khng anh ch? L t cch ng nghip, ta nn c li ng vin Khng sao u, ai mi vo lm cng b nh vy, do my photo ny cng hi kh s dng, ti cng tng gp trng hp ny.

K Nng Giao Tip3. K thut yu cu. (suggestion) Ai cng c lc phi nh ngi khc v s yu cu l mt trong cc k nng giao tip. C nhiu ngi khng bit cch nn h thng khng c gip tn tnh. V d nh cch ta hi ng i. C ngi hi i ng no n Nh Ht vy ch? hoc Qun 1 i ng vy h anh?. y l cch ni thiu tnh lch s. Thay v Ti mun i n Nh Ht TP. Xin anh ch vui lng ch dn cho? hoc Em cha bit lm bng bo co ngy, anh ch vui lng gip em nh. Khi ni ln li yu cu hay ngh, ng qun ch XIN VUI LNG, XIN ANH/ CH GIP CHO

K Nng Giao Tip4. K thut gi . (open questions) y l cch thng ng dng trong bui hp. C mt vi vn ta cn nhiu kin v chn lc li thng tin gi tr ti u s dng. Cu gi nh sau: Trng hp ca em, anh ch phi gii quyt ra sao? Hay Mun t c ch tiu thng, i ca mnh c phng n bn hng no hay khng?. K thut ny rt hay khi thu thp thng tin v ly tng sng to. Lu : Khng nn p dng trong tnh hung khn cp. V d: Trong lc ha hon, anh ch gp xem nn cha la bng cch no hay nht? ( nh ang chy sch )

K Nng Giao Tip5. K thut lng nghe.( active listening) Khi lng nghe ta ch hai im, tp trung nghe v nu c s hin din ngi ni th phi nhn ngi ni. a. Lng nghe trc suy ngh sau, lc nghe d nh hng bi tm l. Thng thng ngi nghe hay t sn cu tr li trong u i p trong lc nghe, nn khng lng nghe tch cc. Ni dung thng tin dn n sai lch. b. Trong lc nghe m khng nhn ngi ni hin din trc mt l thiu tn trng giao tip, thiu lch s, gy c cm cho ngi ni. Lu : D ang s dng my tnh hay lm vic, th phi dng ngay cng vic v lng nghe ngi ni

K Nng Giao Tip6. K thut cm n v ni li xin li.(appreciation and apologizing) Chng ta thng qun cm n ngi khc gip mnh, qun cng sc ngi khc gip mnh l mt sai st ln. Nn bit cch ni cm n. Cn mt vic t hn trong giao tip khng bao gi mnh ni li xin li mt khi mnh lm phin ngi khc. V chng ta c suy ngh rng xin li ngi khc l s xu h, thn vi bn thn v nguyn nhn ny mnh khng ni li xin li. Quan im trn l hon ton sai. V ch c ngi c hc vn v c vn ha mi ni li cm n v li xin li vi ngi gip v ngi b phin. i a s ngi thiu hc khng bao gi bit cm n v ni li xin li ngi khc.

K Nng Bn HngGii thiu v cng vic bn hng. Bn hng hiu qu l cha kha quan trng dn n thnh cng trong mi loi hnh kinh doanh. t c thnh tu ny khng ch cn c kin thc v sn phm m cn c s hiu bit v khch hng, k nng lm vic, k nng giao tip v k nng bn hng. Bn hng thnh cng gm nhiu yu t nh nng lc t vn, t chc bn thn, hiu bit v khch hng v lm tha mn nhu cu ca khch hng, trong c k nng trnh by sn phm v c k nng thng lng m phn.

K Nng Bn HngMc lc 1. Cc bc chun b ban u. a. Hng n mc tiu. b. Rn luyn s t tin. c. Pht trin bn thn. d. T chc cng vic. e. S dng cng c h tr. 2. Tip cn khch hng. a. Hiu v phn loi khch hng. b. Tm kim khch hng.

K Nng Bn Hngc. Nghin cu v khch hng. 3. Trin khai bn hng. a. Phng n v k hoch. c. Giao tip qua e-mail. d. Giao tip qua in thoi. e. Thit lp cuc hn. f. Cch trnh by trong k nng bn hng. g. Bng kim tra trc nghim.

K Nng Bn Hng1. CC BC CHUN BBn hng l nn tng ca tt c cc loi hnh kinh doanh. c nn tng thnh cng phi da trn cc nguyn tc lu di v cng vi s pht trin ca cc k nng khc.

a. Hng mc tiu ca ngi Bn HngBn cht tht ca bn hng l hai bn u c li. Mi ngi cng thng. Khch hng c tha mn qua dch v v sn phm do ngi bn hng mang n, h cm nhn nim vui v hi lng. V chnh iu ny quyt nh khch hng s tip tc giao dch v mun duy tr mi quan h .

K Nng Bn HngMi Ngi Cng Thng khng phi n thun l ngi bn hng bn thnh cng mt sn phm hoc thc hin mt giao dch thnh m cn c nhng ngha khc nh sau:

a. Tha mn c nhu cu ca khch hng b. Mang li c li nhun tha ng cho t chcMc t c thnh cng ty thuc vo nng lc v k nng bn hng ca tng c nhn.

K Nng Bn HngTo dng mi quan h quan vi khch hng da trn nguyn tc c hai cng thng. Sau y l s so snh hai mi quan h gia khch hng v ngi bn hng. 1. Ngi bn hng khai thc cc chnh sch m quyn li ch mang n cho ngi bn hng, m khng mang quyn li hay tin ch cho khch hng, qua mt thi gian nht nh khch hng pht hin v chm dt mi quan h vi ngi bn hng hoc trong giao dch. 2. Ngi bn hng tht s mang tin ch v gi tr dch v cho khch hng, khch hng cm nhn c gi tr giao dch v sn phm do ngi bn hng mang n, Nn khch hng mong mun tip tc duy try mi quan h giao dch vi ngi bn hng.

K Nng Bn Hngb. Rn luyn s t tinNhn vin bn hng c xem l ng tin tuyn, nn d dng nh mt s t tin trong giao tip bn hng. Lun tp luyn s t tin v sn sng cho cng vic bn hng. Nu bn hi hp, bn s n ni run ry v xc tin bn hng s b tht bi ngay. Ging ni phi r rng v th hin t tin trong gp g vi khch hng. Lun lun trong trng thi chun b cho vic bn hng. To hnh nh n tng: Bn phi cn nhc trong phong cch n mc, trang phc phi ph hp, tc tai phi gn, giy dp phi chnh t, t th phi thng. Nu mun khch hng tin tng vo bn, th bn phi c s t tin v nghim tc v ngoi hnh.

K Nng Bn HngLu : Bn c th chp hnh v sa li nhng sai lm v ngoi hnh, hoc nh ngi khc xem v nh gi.

c. T pht trin bn thn.Ngi bn hng thnh cng nht l ngi bit t pht trin bn thn nht. H c sch, xem phim, nghe my v.v... H bit cn phi o su vo kin thc v chuyn mn nhm nng cao ngh nghip. K hoch thi gian c sch, tham d kha hc. Trau di kin thc mi v pht trin thm k nng khc. Thc hin chm ngn bn hng, chim nghim tnh hiu qu.

K Nng Bn HngTr chuyn vi bn b v nhng g mnh hc, l hnh thc t mnh n tp nhng g mnh hc.

Trau di cc yu t nng lc nh sau:a. T qun l b. Thu thp thng tin c. Khai thc thng tin d. Ngh thut giao tip e. Xy dng mi quan h f. Kim sot ti chnh g. Ghi ch thch h. T duy

K Nng Bn Hngd. T chc ngn npTrong cng vic kinh doanh, tn ng rt nhiu giy t, h s v cc vt dng vn phng. Nn ngi bn hng phi t chc li h thng h s, vt dng ngn np. Lp h thng quy trnh h s u vo n u ra. V ct hy b giy khng cn s dng na. + T chc th mc trn my tnh truy xut nhanh d liu. + Sp sp lch lm vic nh tip khch, cuc hn v.v.. + K hoch cng theo ngy, tun thng v nm. + Xc lp mc tiu thc hin r rng. T hi bn thn mnh t c nhng kt qu g trong mt ngy nh hm nay, tun nay v thng ny

K Nng Bn HngXem xt li mc tiu, liu c kp lc hon tt hay khng? Nu bn thy khng th th hy xem li phn qun l thi gian c hp l cha? + Lp li bng thi dng biu. Thit k li th t cng vic cho ph hp vi thi lng t c mc tiu. + V thi dng biu cn ty vo mt vi vn ha lm vic khc nhau v da trn m xy dng .

e. S dng cng c h tr.S dng in thoi, my fax, hoc e-mail lin h khch hng nhm trch cuc hn khng cn thit.

K Nng Bn Hng+ S dng mng internet nh Website cng l mt li th. + S dng my tnh xch tay trnh by, bo co v.v .. + S dng my fax gi ti liu hoc h s nhm gim thiu thi gian gp g khng cn thit. + S dng e-mail trao i hay giao dch vi khch hng. Mt nhn vin bn hng c th khai thc ti a cc cng c thng tin truyn thng v in t phc v cho vic bn hng hiu qu nht v t tn km thi gian nht.

K Nng Bn Hng2. Tip cn khch hng. a. Hiu bit v phn loi khch hng.Hiu bit v hnh vi mua sm ca khch hng l cha kha tng doanh s bn hng. N lc nghin cu khch hng tim nng, tng cng mi giao dch v duy tr mi quan h vi khch hng. + Lun xem khch hng l ng minh, khng phi l i th + Lun nghin cu v hnh vi v nhu cu ca khch hng, v phi c p vn trong nghin cu khch hng. + Lu rng nhng thit yu v nhu cu ca khch hng c th khc bit vi s d on ca nhn vin bn hng.

K Nng Bn HngNu bn c li ha no vi khch hng th phi tuyt i gi li ha . S quyt nh giao dch ca khch hng c nhiu yu t nh hng khng phi lun ch c gi cnh tranh thng thng ngi bn hng xut. Do chnh mnh l ngi phn loi khch hng theo danh mc ring ca chnh mnh.

b. Tm kim khch hng xut bn mt sn phm ng ngi v ng lc l mt c hi khng th mt. Trc khi tip cn mt khch hng, lun c chun b v hiu bit v khch hng l tng cao t l thnh cng.

K Nng Bn Hng1. Lun quan tm khch hng mi v khch hng c nh nhau. 2. Hng v khch hng mc tiu t hao tn thi gian v n lc. 3. u t nhiu thi gian hn cho vic tm kim khch hng l ngi quyt nh trong khch hng c nhn, doanh nghip hoc cng ty. Sau y l hng mc ngun khch hng m bn c th tm kim v khai thc. a. T nhng ngi bn ca bn thn. b. T nhng ngi bn ca ng nghip. c. T nhng ngi quen ca khch hng c.

K Nng Bn Hngd. T bn b ca ngi thn. e. T khch hng cnh tranh. f. T nhng ngi tng c sinh hot chung cc cu lc b. g. T nhng ngun nghin cu trn mng, thng tin i chng nh sch bo, cuc trin lm hay hi ngh, bui tic, bui lin hoan.

c. Nghin cu v khch hngChng ta c th tm kim nhng khch hng tim nng m khng cn phi ri khi bn lm vic v c th khm ph cc nhu cu ca khch hng tng cao c hi bn hng.

K Nng Bn HngSau y l cu hi chng ta nghin cu v khch hng. a. Nguyn nhn no khch hng s dng sn phm v dch v ca chng ta? b. Sn phm ca chng ta c gi tr v tin ch g ni bt i vi khch hng? c. V sao sn phm v dch v ca ngn hng ACB l s la chn tt hn hay tt nht i vi khch hng? Nm bt c ngnh ngh kinh doanh, cc thng tin chi tit v hot ng kinh doanh ca khch hng l c s quan trng nht trong bc u cng vic tm kim khch hng.

K Nng Bn Hng3. Xc tin bn hng a. Phng n v k hoch xc tin.Bn hng hiu qu lin quan n k hoch v chin lc bn hng. Nhng tt c cuc bn hng ty thuc vo s thuyt phc khch hng. Lp bng tin trnh bn hng. Hot ng bn hng yu cu c tnh k lut cao nhm t c ngng thnh cng. Khch hng mc tiu c xc nh rt r rng, ng vi th trng, ph hp vi vi khu vc ngi bn hng qun l v p ng c nhu cu ca khch hng.

K Nng Bn Hng+ Khng nh hnh nh thng hiu v v tr trong th phn nhm tng li th chin lc kinh doanh. + Hy m bo chin lc bn hng ph hp vi mi ngi. Sau y l s thc hin chin lc bn hngBc 1: u t nghin cu i tng khch hng. Bc 2: Tp trung vo khch hng mc tiu, xy dng bng trnh by hp dn khch hng. Bc 3: Trnh by sn phm, v cung cp cng nhiu thng tin cng tt. Bc 4: Thuyt phc khch hng, a ra c nhng g khch hng cn. Bc 5: Kt thc cuc tip cn, tm li im chnh, nhn mnh v li ch sn phm.

K Nng Bn Hngb. Bn hng qua e-mailBn hng qua e-mail hin nay kh ph bin, nhng phi c k nng vit th thng mi th hiu qu bn hng qua e-mail mi t hiu qu cao. Vn vit s khc nhau vi nhm khch hng khc nhau. Bo m cc e-mail v h s mang cng thng hiu. Sau y l cch k nng vit e-mail bn hng. 1. Nu ra tin ch v im mnh ca sn phm t u. 2. Sau khi khch hng nhn e-mail, nhn mnh ngay th mnh ca sn phm.

K Nng Bn Hng3. Nu r h s c y thng tin chi tit v sn phm. 4. Gi cc hnh nh gii thiu v sn phm cng chi tit miu t. 5. Nu ln nhng g khch hng khng giao dch s mt i c hi. 6. Nhc li cc li ch ca sn phm on vn e-mail cui. 7. Gi thc gic khch hng hy nhanh tay vi sn phm.

K Nng Bn Hngd.Khi c cuc hn trao i bn hng, bn ch nn cung cp v thng tin sn phm m h cn. Sau y l cch gi cho khch hng. 1. Ni ln nhng g bn hiu bit v hot ng kinh doanh ca h v nhng g h mong mun. 2. Nhn mnh vo c tnh v tin ch ca sn phm. 3. Nm bt c im mnh v im yu trong sn phm ca i th cnh tranh v khai thc im mnh sn phm ca mnh. sn phm ca i th cnh tranh v khai thc im mnh sn phm ca mnh.

K Nng Bn Hng4. Nhn chm ngay nhng nhc im ca sn phm m khch hng nu ra. 5. Cung cp cc s liu tham chiu nhm thuyt phc v tha mn khch hng. Cc im lu : Phi chc chn rng cng ty ca bn c th a ra nhng dch v v tin ch m bn ha vi khch hng. Lun hiu r mc ch chnh xc khi gp g khch hng

K Nng Bn Hngf. Cch trnh by.+ Trnh by cng ngn gn cng tt, nhng phi nhn vo trng im. + Thi gian trnh by tt nht ch trong 20 pht n 40 pht. + Nu bn s dng hnh nh trnh, th tng chng hnh thay i trong 3 pht. Cc im chnh khi trnh by. + Gii thch li ch c nht ca sn phm v dch v. +Nhn mnh vo s thnh cng m sn phm tng t.

K Nng Bn Hng+ Tp trung vo thuyt phc khch hng bng nhng li th m sn phm v dch v mang n. + Cui cng thc y khch nhanh ln nhm bo m hng c li ch sn phm kp lc. Quy trnh trnh by. Bc 1: Nu ln nhng g bn sp trnh by. Bc 2: Trnh by ni dung. Bc 3: Nu ln nhng g bn trnh by xong.

K Nng Bn HngKim tra li k nng bn hng ca bn.Bn hng l nn tng quan trng thnh cng trong nhiu lnh vc khc nhau. K nng phi lun c duy tr , thc hnh, v hc tp thm. V y l bi trc nghim nh gi li k nng hin ti ca bn ra sao v b sung thm lnh vc no. Cu tr li cha tng tng ng vi 1 im; v thnh thong ng vi 2 im, thng xuyn ng vi 3 im, lun lun ng vi 4 im.

K Nng Bn HngKt qu qua phn tch:+ S im ca bn l 32-63 bn thiu k nng bn hng. V bn c th thc tp nhiu hn trau di. + S im ca bn l 64-95 bn c nhiu tin trin tt, nhng bn cha t mc yu cu v k nng ngi bn hng, cn phi pht trin im mnh v khc phc im yu. + S im ca bn t 96-128 l thnh cng. L ngi c k nng bn hng. Tip tc hc hi v d sao bn cng l ngi ng u.

Xin Cm n Cc Bn. Thank you for your attention.