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Copyright © 2019 DataCore Software Corp. – All Rights Reserved.
DataCore SoftwareDataCore Software Certified
Implementation Engineer (DCIE)
Copyright © 2019 DataCore Software Corp. – All Rights Reserved.
• Installations are easy – Why Plan ?
• Technical People relish the challenge of resolving issues !
• Technical People hate writing anything down – ‘I know it so why write it down ?’
• Testing what seems reasonable will be ok ?
Before DCIE ?
Copyright © 2019 DataCore Software Corp. – All Rights Reserved.
• No planning before going on site recipe for disaster
• Design, known issues, Customer expectations ?
• 2 days become 5 days and longer and often DataCore called.
• What worked on day 1 failed on day 2
• All in someone’s head somewhere
• Delays while information re-collected for support assistance
• Issues that could have been resolved at install have become Production issues
• Customer unhappy. Too much time wasted.
• Future support impeded. Confidence Low
What was the result ?
Copyright © 2019 DataCore Software Corp. – All Rights Reserved.
• Installation Process Developed and Issued
• Not Mandatory so Not Followed !
• How to make it Followed ?
• Certification that is only maintained by following Process
• Support Policy that requires DCIE for Install
So….
Copyright © 2019 DataCore Software Corp. – All Rights Reserved.
• To assure maximum benefit from the use of our products, we highly recommend that the Administrator participate in a DataCore Training Course, planning for and execution of an installation, upgrade or migration should be performed by a DataCore Partner using a DataCore Certified Implementation Engineer (DCIE).
• Any issues due to installation errors when an installation was performed without a DCIE may result in support being withdrawn until re-installed by a DCIE with services to be paid by the customer.
DataCore Support Policy?
Copyright © 2019 DataCore Software Corp. – All Rights Reserved.
• A DataCore Certified Implementation Engineer (DCIE) is a certified person that has given DataCore confidence that they understand how our product works, and have proven that they can understand and will follow our Installation Management process
• A DCIE is a physical person, not a company
• Certification is granted to a person and this certification will follow this person should this engineer leave the company he was working for at the time he/she was certified.
What is a DCIE?
Copyright © 2019 DataCore Software Corp. – All Rights Reserved.
• DataCore offers a DCIE program for:• SANsymphony
• DCIE is a multi-step process that includes training, installation, mentoring and providing the documentation to the support team.
• It is also required to take and pass a test
What is the DCIE Process ?
Copyright © 2019 DataCore Software Corp. – All Rights Reserved.
• Candidates:• Attend the current 3 day Administration Class (or the 5-day SSVDCIE Class)
• Take the SYM810 DCIE Installation Management class –This is a downloaded, off-site training module. (No Certificate issued for SYM810 Training)
• For existing DCIEs:
• Download and listen to the SANsymphony Difference Webinar
• Request and pass the updated SANsymphony test
DCIE - Step 1: Training
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• Pass certification test:• Register for test
• Send email to [email protected] with Subject ‘DCIE Test Request’ and the test link will be sent.
• Take & Submit Test
• Open Book so make use of all resources including lab equipment to answer questions. Immediate grading and response sent out
• Pass or Fail
• 85% is the pass mark
• A Pass or Fail email will be sent
• If Fail then resubmit the ‘DCIE Test Request’
• After 3 Test Fails contact Account Manager for clarifications.
• One final test before re-training needed
DCIE - Step 2: Test
Copyright © 2019 DataCore Software Corp. – All Rights Reserved.
• Download Documentation Templates:
• FAQ 1183 (login & type ‘DCIE’ to find)
• Site Planning Checklist (SPCL)
• Pre-Install Checklist (PiCL)
• Functional Test Plan FTP
DCIE - Step 3: Pre-Site Preparation (1)
Copyright © 2019 DataCore Software Corp. – All Rights Reserved.
• SPCL – List all components and check:• Hosts
• Check HBA’s/NICs BIOS, driver & firmware
• Check path failover product is correct version and how to configure it (See Host Configuration Guides)
• Switches
• Check firmware.
• Paths and zoning/VLANs planned and understood
• Storage
• Decide on third-party failover software or Preferred Storage Paths with DataCore driver
• Decide on how LUNs will be configured, size/type, Pools
DCIE - Step 3: Pre-Site Preparation (2)
Copyright © 2019 DataCore Software Corp. – All Rights Reserved.
• SPCL• DataCore Servers
• Check HBA’s/NICs BIOS, anti-virus, UPS, time-sync, security settings needed, other software
• Check O/S version and rollups/patches
• Make sure licenses are available (and software !)
• Make sure you are aware of latest PSP & Updates
DCIE - Step 3: Pre-Site Preparation (3)
Copyright © 2019 DataCore Software Corp. – All Rights Reserved.
• PiCL
• Check readiness plans and add anything additional that may be needed
• Familiarize with onsite plans for readiness before installing software
• Add/Remove sections from Installation Report
• FTP
• Remove unnecessary sections
• Add additional tests if needed to suit the environment
DCIE - Step 3: Pre-Site Preparation (4)
Copyright © 2019 DataCore Software Corp. – All Rights Reserved.
• Make DataCore aware of Production Installation• Register for Support if not already done so
• Open an incident on DataCore support site for new installation two weeks or more before installation date
• Incident title should be: “Customer Name – Customer Information – For DCIE”
• Notify in the incident of Planned Installation Date
• Submit completed SPCL and wait for response before installation (reply will contain items to check)
• Statement of Work recommended• State objectives, scope, pre-requisites and deliverables
• Clearly identify customers responsibilities
• Get customer sign-off that this meets their requirement.
• Make sure resources will be available that can configure all components
DCIE - Step 3: Pre-Site Preparation (5)
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• Host• Configured to see storage before any zoning
• HBA’s/NICs have correct BIOS, driver & firmware
• Switches• Check correct firmware
• Check functioning correctly (Green LEDs)
• Zoned correctly
• Check Host no longer sees storage
• Check DataCore Server can see storage
• Check DataCore Server can access its partner Server(s)
DCIE - Step 4: Pre-Installation on Site (1)
Copyright © 2019 DataCore Software Corp. – All Rights Reserved.
• Storage
• Set up LUNs as designed
• Check that they are functioning correctly
• Check LUN failover works before SANsymphony is installed on the DataCore server
• DataCore Servers
• Clean install of O/S
• Correct HBA’s with correct BIOS
• Check all other software installed is known and documented
• Check DataCore server can see storage and can see Hosts
• Check network connect between DataCore Servers is ok
DCIE - Step 4: Pre-Installation on Site (2)
Copyright © 2019 DataCore Software Corp. – All Rights Reserved.
• DataCore Servers• Install (follow Installation Guide)
• Apply latest PSP/Updates (follow Release Notes)
• Discover Storage and Disk Pools
• Create Virtual Disks
• Serve up to Hosts
• Hosts• Install failover software (if required)
• Apply latest PSP/Updates (follow Release Notes)
• Configure Paths (as per Host Configuration Guides)
DCIE - Step 5: Installation
Copyright © 2019 DataCore Software Corp. – All Rights Reserved.
• DataCore Servers• Run through FTP step by step, ticking or commenting as needed
• Make sure customer agrees at each step
• Get customer sign-off
• Any issues or questions raise a new support call
• Always raise an incident if in any doubt
• If on-site and need immediate help is needed, phone toll-free support
DCIE - Step 6: Functional Tests
Copyright © 2019 DataCore Software Corp. – All Rights Reserved.
• After Installation is complete• Update SPCL (if needed) and attach to the incident
• Update incident with completed documentation for:
• Pre-Installation Checklist (completed)
• FTP (completed)
• Confirmation of sign-off (signature not needed)
• Confirm in the incident that installation is complete
• Upload support bundles for all DataCore Servers
• Register end user for Support
• Make end user aware of ‘How to Use Support’ (FAQ 1322)
DCIE - Step 7: Post Install
Copyright © 2019 DataCore Software Corp. – All Rights Reserved.
• DataCore will review incident(s)• How much remote support was required?
• Did installer call when they needed to?
• Did installer raise new incidents when needed?
• Was the correct documentation submitted at the right time?
• Was the documentation complete and accurate?
• Assessment will give:
• (a) Certification achieved, or
• (b) Certification withheld until next production installation review, or
• (c) DCIE assistance needed with next production install, or
• (d) DCIE only install next time
DCIE - Step 8: DataCore Review
Copyright © 2019 DataCore Software Corp. – All Rights Reserved.
• DataCore certifies the new DCIE, and• Issues a Certificate (sent monthly)
• Records their Certification
• Updates ‘Number of Installs’
DCIE Step 9: Certification
DATACORE CERTIFIED IMPLEMENTATION ENGINEER (DCIE)
In recognition of successfully completingthe 2018 DataCore training curriculum.
PRESIDENT & CEO
Is awarded to
Dave Zabrowski
Clic para editar título
MONTH YEAR
Student Name
the 2019
Copyright © 2019 DataCore Software Corp. – All Rights Reserved.
• Version Renewal• Certification is held for the full release i.e. 9.x, 10.x, etc.
• Version renewal is needed on each full release only, NOT on ‘dot’ releases
• A DCIE should attend web-based ‘differences’ class on new features for all new full releases
• May be required to attend a 1-day upgrade class
• Review of all installations is made to confirm process is always followed
• Review of DCIE incidents raised
DCIE Step 10: Renewal
Copyright © 2019 DataCore Software Corp. – All Rights Reserved.
Summary
Test
Pre-Site
Install
Certify
Pre-Install Install
Training
Post Install
Pre-Install
Check
FTP
Post Install
DC Review
Renewal