Dawn M. Gravlin20021 Dunstable Circle, Germantown, MD 20876

330-554-6268 DMGravlin@yahoo.com

OBJECTIVE:  To obtain a challenging position in an environment where my diverse skills in communication, organization, and attention to detail can make a significant contribution to a professional organization.

EXPERIENCE:

Medical Reception/ Medical Assistant Float, Casey Health Institute, Gaithersburg, MD July 2015 – April 2016 Communication with hospitals, specialists, laboratories, 911, and billing department. Triage phone calls and scheduling patients for immediate and long term visits (annual exams,

consultations, same day visits, and vaccination appointments.) Responsible for the daily reception duties including greeting patients, scheduling appointments, insurance

claim verification, filing and updating patient charts through electronic health records, and management of multi-line phone system.

Obtain patient vital signs and samples when needed. Perform lab tests such as rapid strep testing, rapid influenza testing, urinalysis, blood draws, vision, and

administration of immunizations. Worked with Chiropractic Physician as needed. Maintain a clean and safe environment for clientele with a courteous and friendly atmosphere.

Medical Assistant/Front Desk Manager, Kensington Pediatrics, Kensington, MD Sept. 2008 – July 2015 Assist pediatric physician and certified registered nurse practitioner with basic work up of patients. Obtain patient vital signs and samples. Perform lab tests such as rapid strep testing, rapid influenza testing, RSV, stool occult blood, urinalysis,

blood draws, vision, audiometry, tympanograms, and administration of immunizations. Responsible for collection, testing, and processing of laboratory specimens. Communication with hospitals, specialists, laboratories, 911, and billing department. Triage phone calls and scheduling patients for immediate and long term visits (annual exams,

consultations, same day visits, and vaccination appointments.) Responsible for the daily management of the front office including greeting patients, scheduling

appointments, insurance claim verification, filing and updating patient charts, and management of multi-line phone system.

Maintain a clean and safe environment for clientele with a courteous and friendly atmosphere. CPR Certified

Sales – Healing Stones Department, Knowles Apothecary, Kensington, MD Aug, 2012 - Present Educate customers on stones used in Complementary and Alternative Medicine (CAM). Exhibit team-building skills when working with other staff members. Assist in customer service and delivery of medications and goods via multiple services. (FedEx, UPS,

Trans-Time, and courier services).

Marketing Specialist, JNL Marketing Group (Division of Quantum), Mayfield Heights, OH May 2008-Aug 2008 Provided events based marketing services for a wide range of clients representing

charity groups and products and serviced based companies that promote child healthand safety issues.

Provider Network Representative, Interplan Health Group, Stow, OH Jan. 2007 –May 2008 Provided daily customer service and problem resolution to health care providers, insurance carriers and

claims processing firm and their plan participants across the United States with preferred provider network discounts and re-pricing issues.

Extensive phone communication. Audited health claim pricing and worked with health care billings.

Manager/Assistant Manager, Wilsons Leather, Auburn Hills, MI Jan 2004-Dec. 2006

Human Resources – Managed training, payroll, scheduling. Responsible for receiving and reconciling merchandise shipments, solved shipment problems, price

verification, windows display, ordered supplies, facility maintenance, payroll, sales reports for corporate office, and reporting weekly sales.

Daily opening and closing duties including daily sales reconciliation and banking. Worked with area manager and operations department to ensure the shrink procedures were in place

such as alarms, and proper distribution of keys to appropriate staff. Supervised, trained and developed sales associates. Inventory control and shipment processing. Floor set up and visual merchandising of proper setup of store location.

EDUCATION:   Kaplan University, Rockville, MD July 2016Bachelor of Science in Health and Wellness

ACTIVITIES/HONORS: Alpha Beta Kappa Honor Society 2015 Golden Key National Honor Society 2015 Dean’s and Presidents List 2013-Current

   TECHNICAL SUMMARY:   

Athena Health EHR, Phressia EHR, Microsoft Word, Excel, PowerPoint, Mac OS, Windows, LinkedIn, Twitter, Facebook

REFERENCES:    Available upon request