DAY WORK REPORT

14. Why to use DWR?

DWR has been improved to register the working times of the employee.

Each DWR explains the following:

Who and how “pays” for the employee’s work time

Was the employee in the office or out of office

When the Service from the Client dossier appears in DWR, it means that this Service has been

provided to the client.

DWR is the base to calculate / prepare the following:

KPI (work time usage efficiency)

Cross-Charges

Print Form: Installation protocol (work progress report)

Periodical (weekly) report for the Manager about the worktime;

Periodical (weekly) report for the Cross Charges for Managers;

Print form Installation Report

In the future it also will be for:

Calculating Vacations / Lieu /Sick days (current Big Brother functionality);

Work Time control (current Big Brother Functionality).

14.1 Usage

The employee has to create the DWR for the each day, which is not the weekend or

public holiday in his office. You do not need to create DWRs for the weekends, if you are

not working on these days.

Each working day = 1 DWR document in Sonata. For the holidays (vacations, lieu or

sick) 1 document have to be created for entire of holiday period.

DWR is mandatory for daily filling by all Technical employees of Realization Department

(Installation, Support teams..)

DWR document can be created only from Sonata UI.

In case when you do not have an internet when being on site, the reports have to be

filled in the Excel sheet and moved to Sonata after end of the installation.

14.2 DWR list

In the function panel on DWR tab press Day Work Report button. The documents has

been created before will appear In the list.

The DWR records which do not contain the details will be marked with Red Exclamation sign

(!).

Every record has to contain details, otherwise the DWR is not considered as existing for this

day.

In the actions panel you will find the standard functions for managing the records such as

create, copy, edit or mark for deletion, as well as filters.

Below there are the quick filters (by employee or department or office):

14.3 DWR day types

New DWR

# Group Event Name Paid by Support

Shift Comments

1 Installation

Chargeable

days

Prepaid

Any services, which has been already paid by the

customer.

This type can be only filled automatically from the Client

Dossier (manual select is unavailable).

To Be Charged

Any services which are subject to charge in future (the

invoice has to be created).

Paid (critical) support cases for the future FR-invoices.

Mnt Hours

Services being providing according to the Maintenance

contract hours.

The specific Service name should be selected from the

dictionary.

Inst Days

Services being provided for the Installation contract days,

which has been kept from the installation for future times

by agreement with the customer.

2 Support Support

Will remain

blank in case of

work by the

maintenance

contract

Day Shift In case of Day Shift support according to Schedule.

Night Shift In case of Night Shift support according to Schedule.

5 Days Only permanent employees of the Support Department

or

The persons were assigned for 5Days Level 2 support.

Extra 5 Days Extra resources which had been allocated for the support

needs over the regular quote by special agreement.

Hardware

Repair

Resources being assigned for Hardware repair needs over

the regular quote.

GM Approval

Additional support (by the employees which are not in the

shift or in permanent support). Only with Support Services

Manager approval and General Manager approval. For the

exact project / case.

3 Other Product

Development

Presentations, webinars, manuals and printed materials

preparation, product localisaton.

4 Other Sales Team

Support

Preparation for the Presentation for the Sales Department,

demo equipment configuration, exhibition participation.

5 Other Outstandings Fixing the issues and problems AFTER the installation, at

the expense of Company. In the office or on site.

6 Other Overtime

Installation

Installation overtime, which would not be paid by the

customer. BEFORE departure from the site.

7 Other Trainee You had participated in the trainings.

8 Other Trainer You had trained somebody else.

9 Other Travel Time Travel time.

10 Other Project

Preparation

Preparation of the future project, including the

consultations about Pre-Installation documents.

11 Other Other Work Any work, which cannot be described by the points above

12 Holidays Vacation Vacation

13 Holidays Sick Absence due to illness.

14 Holidays Company

Holidays Summer & Winter corporate events

15 Holidays Lieu

The lieu days. To be added or taken only with approval

given by Director of division (for sales and financial

departments) or by the Department Head (for Installation

& Support departments).

These days are not taken into consideration in the Labor

Utilization report as they are just the regular weekends

was moved to the different day.

16 Holidays Non-paid

Holidays

Non paid holidays.

These days are not taken into consideration on the Labor

Utilization report as the employee is not working for the

Company during this time.

17 Other Salesrep

Work as the sales representative.

These days are not taken into consideration on the Labor

Utilization report as the employee is not a technical person

during this time.

14.4 DWR Creation

1. When you are in DWR list, press Insert or icon. The new DWR form will appear.

2. Number and date of the document will be filled automatically. If you are creating DWR

for today, it is not necessary to change the date.

14.4.1. DWR header fields

Header fields Specialist, Department, Organization, Office, Revenue Center are related

to you as the employee. These fields have to be changed only by persons, working at more

than one Revenue Center (e.g. Bartech/Triton/MM). DO NOT change these fields when you

are on support shifts or on the installation.

DWR type field (can be only “Work Day” or “Days Off”) defines the document view and

available list of event types.

E.g. for Work days the separate document has to be filled for each day; and only working

events or Client Dossier works can be selected there.

For Holidays to simplify the process, is allowed to create only one document for a period of

vacation/lieu/sick days.

Dossier and System fields are required only for quick add works from Dossier to the table

(lower) part of the DWR. Filling these fields in the DWR header do not mean that all details in

table part will be related to that dossier or that system.

14.4.2 Table part of DWR for the working days

Columns

Start Time/End Time – Start and End time of work.

Event – Working type event. The “Support” type has to be selected only by persons,

ASSIGNED to support!

Paid by – Payment type explanation (required for Chargeable Days and allowed also for

planned Support), if during this work day you performed some chargeable works.

Location: In office or Out of Office. Any type of working events can be done in Office or Out of

Office. By default system will suggest a most reliable value.

Support Shift – your working schedule when being on Support. To be filled only by the

persons, which were ASSIGNED to support. Including employees of L&L, MC, BO, myfidelio…

Please keep in mind that quantity of man/hours of support are being budgeted, planned and

controlled, so fill this only if you are sure that your support was approved by Support Services

Manager.

Internal Project – Used for explanation of some internal project, which you are working

under.

Service – Services which are being provided to the client (sold by the contract or that one

which will be done by maintenance contract included hours or installation remaining days).

Planned – How many hours you had done (by dossier, work request or Internal project).

Actual – actual time spent.

Property – Client, if the work is being performed for the exact customer.

Organization/Office/Department – for whom you are doing this work

Revenue Type – Revenue type you are generating for our compny by your work. If revenue is

not generated during this day (e.g. Other work in the office, training etc), do not fill this field.

System/Revenue Center – for whom you are doing this work

Quantity – quantity of services, which remains undone within this dossier or internal project (2nd has not

been implemented yet).

Dossier – Link to the dossier, which you are working for.

External & Internal Comments – Your comments, which will/will not be printed on the Installation

Protocols (work progress reports).

14.4.3 More detailed about Quantity, Planned and Actual time.

Since DWR was designed to control and register the working time spending, you have to fill

these values very accurate. Like if you are splitting the block and distribute the rooms to the

group reservation – for those who worked for/with hotels.

Quantity field is making sense if you are working for the dossier. It shows, how many works of

that type are remains “to do” – for the moment of filling this DWR.

For instance, by dossier #1234 8 hours of Server setup has been sold. In yesterday DWR you

defined that you spent 2 hours for these works. So, today Quantity for this Service will be 6.

In future we are planning to work with Internal Projects by the same logic.

Planned Time field defines, how many of planned (sold, budgeted) time you are using.

If you are working on Installation – Planned time is fully defined by the performed

works.

In case of Support Day/Night shifts planned time has to be 11hours 30 minutes.

In case of Other work in office and Holidays Planned time has to be 8 hours.

Deviations from the standard amount of hours (8/11h30m) have to be commented and

are under control by department heads.

Example 1: for all time of installation for dossier #1234, you have to define exactly 8 hours of Server Setup; and does not matter to how many parts you had split this task. Example 2: When filling regular working day on 5-days-a-week support, you will define Event- Support; Shift – 5 days; Planned – 8, Actual -9.

Actual Time means how many time you spent of the defined work in fact.

Example: 4 hours was sold for the Interface setup. You have done ½ of work, but spent 3

hours for this.

Quantity = 4; Planned = 2; Actual = 3.

14.4.4 Quick add from Dossier.

1. If you are filling DWR for the installation, when you have made services by one dossier

and one system for entire of the day, you can fill Dossier (and System) in the DWR

header and press Quick Add button under the table part.

2. Sonata will show you list of the services by defined dossier (and system). In Original Q-ty column you can see how many services has been initially sold; To Do Q-ty – how many are still remain To-Do; Planned Q-ty – how many you would like to insert into this DWR. If you will not set the correct value here – do not worry, you can edit it later in DWR table part. Services which have been already completed and no hours remains, are marked with red.

Tick the checkbox for the works you have done in this day, change Planned Q-ty and

press Copy To DWR button.

3. If you had not change the Planned Q-ty, you have to select real values in Planned column. Also define and actual time.

4. If you have added some services by mistake – just delete these rows from the document.

5. If services do overlap each other after selecting the Actual Time, that rows will be marked with Exclamation sign. You can fix start and end time manually, or press Recalculate time, and system, will automatically fill the time according to Start of the 1st service in the list.

6. Save the document (OK button).

14.4.5 Filling the DWR table part (without restrictions)

In case when Quick Add button is not applicable (e.g. when you are working with more than 1

dossier within 1 day), you can add services from dossiers manually.

1. Press “Add/Refresh” above the table part and select Add… (Filter by Dossier):

2. Select the dossier from the listed below (you can also search by # or Property):

3. By double click on the dossier you will find all services which it contains. In Original Q-ty column you can see how many services has been initially sold; To Do Q-ty – how many are still remain To-Do; Planned Q-ty – how many you would like to insert into this DWR. If you will not set the correct value here – do not worry, you can edit it later in DWR table part. Services which have been already completed and no hours remains, are marked with red.

4. Tick the checkbox for the works you have done in this day, change Planned Q-ty and press Copy To DWR button.

5. If you had not change the Planned Q-ty, you have to select real values in Planned column. Also define and actual time.

7. If you have added some services by mistake – just delete these rows from the document.

8. If services do overlap each other after selecting the Actual Time, that rows will be marked with Exclamation sign. You can fix start and end time manually, or press Recalculate time, and system, will automatically fill the time according to Start of the 1st service in the list.

9. Save the document (OK button).

14.4.6 Filling the DWR details manually

When your work is not related to dosser (e.g. travel time, working on the support case for

maintenance hours or installation remaining days, development, support), DWR records have to

be added manually.

1. In the table part of the document press Insert or icon.

2. Fill the columns. Pay your attention what:

a. For the support event you have to select correct shift (or AdHoc) in Paid By

column.

b. For developers (and in case of manager direction) it is necessary to specify the

project you are working on.

3. Save the document (OK button).

4. Since November 2013, event type SalesRep has been added for days, when employees

who are the regional representatives are working on commercial things instead of

technical ones.

This event type is available only for the selected employees (working on the related

positions).

14.5 DWR control and check when filling the table part

14.5.1 Event & Paid by

If Event=Chargable Days, Paid by must be specified (one from 4 values).

Else, if Event = Support, Shift has to be filled, and Paid By is available but not mandatory.

14.5.2 Support – GM Approval

Any works or support with GM Approval “shift” can be done only by management approval

and for exact tasks. For this type you have to select Property.

14.5.3 Maint Hours

Case ID and Property are necessary. The report for these works are being controlled by Support

Services Manager.

14.5.4 Inst Days

Case ID, Property, Dossier, System are necessary fields.

14.5.5 To Be Charged

Case ID, Property, System and Service are mandatory.

The report for these works are being controlled by Support Services Manager.

14.5.6 Chargable Days - Prepaid

Link to the client dossier is mandatory.

If row is being filled automatically by Quick Add or Add/Refresh button, it is possible to select

and add multiple items – all of them will be added with Event=Chargeable Days.

If Prepaid are being selected in existing (or manually added) row by selection of drop-down list,

only one row can be selected. In this case Prepaid can be selected only for Chargeable Days

and Support.

14.5.7 Link to the dossier.

Mandatory for Chargeable days – Prepaid.

Allowed for Overtime Installation (will be added to Installation protocol, but will not take any

Services from dossier, as client is not paying for it).

14.5.8 Services

Mandatory for the chargeable works (Paid By is filled).

Allowed for events Chargeable Days, Support, Outstandings, Overtime Installation.

Mandatory when Dossier is selected (incl. Overtime installation). For Overtime installation is

allowed to fill services not mentioned in Dossier, if it was required to do something which has

not been sold.

14.5.9 Event Start/End time

Restriction for overlapping Events by time has been removed. System will only show the

Exclamation sign.

At the same time, the Recalc Start-End by Actual button has been implemented. It is doing

recalculation of Start/End time of all rows according to the Start Time of 1st row and actual

time.

14.5.10 Support Events time

Support planned time (Event=Support) is being strictly quoted by management. This time is

under control of Support Services Manager by the report “Employees working time” with

settings “who had worked on support” for each shift type.

Support Events in DWRs, created without Support Services Manager approval (for Extra 5 Days

– without Operations Director approval, for GM Approval shifts – without General Manager

approval) will be deleted without notifications.

14.6 Creating the Installation DWRs in one click

When you are planning to go for the installation, you can create your DWRs in advance, to

simplify your DWR work for this period.

1. In DWR functions tab press “Create installation” button. 2. Installation documents creation form will appear.

. 3. Fill the installation dates. If you would like to create record also for the weekends, tick

“+Weekend” checkbox. 4. Specialist and Dosser fields are necessary. System is optional. 5. When you press “Create”, the documents for entire of selected period will be created.

Their Table part is empty! 6. Attention! When table part of document is not filled, this document will be marked with

Exclamation sign. This document is not considered as completed DWR and have to be filled with details day by day regarding to completed works.

14.7 DWR creation for Holidays

You can simply add your vacation / sick / lieu days by the special button “Create Holiday” on

DWR tab functions panel.

1. Press “Create Holiday” button 2. Fill the form.

3. When pressing “Create”, one document will be created for entire of your holidays

period.

14.8 DWR creation for Night Support Shift

Night support shift requires creation of 2 DWR documents: first from 21:45 until 23:59:59 and

second for 00:00:00 until 10:15:00 next day.

Most convenient way is to do this with special button on the functions panel, but you still can

do this manually.

Correct planned time for night shift is 11h 30m, actual time – 12h 30m.

1. In DWR tab press “Create Night Shift” button.

2. Select shift start date, if it is different from current calendar date by some reasons.

3. When you press “Create”, two DWR documents will be created with all fields already filled by default. If you are doing support all the night, you don’t need to change anything.

Due to principle 1 day = 1 document, if you will try to add 2 night shifts in a row, Sonata will

not create 2nd shift but will open the morning document from the previous shift. You have to

add the part of the new shift there (2 hours) and create a separate document for next day shift

part (9.5 hours).

This is not a typical situation – 2 night shifts in a row.

14.9 Working on the Paid support (for support hours or additional charges)

When you are working on Support shift, you will create one “long” Support event with

according timetable.

If you are working on the Paid cases during this time (support hours, installation remaining

days, chargeable), you have to register this fact.

1. Place the cursor on your Support row (e.g. from 09:00 to 18:00).

2. Press “Ins Row” button.

3. Fill everything in the appeared form and press OK.

4. Your “long” support event will be splitted on 2 or 3 rows (according to time you wil cut).

5. Do not change event type – this is still Support. Fill Paid By for the new segment. Once you select Prepaid, you have to specify Dossier# and Service (only one can be selected in this case). If you did more than 1 service, new fragment has to be splatted.

6. Change the Planned time between the fragments if it is needed.

14.10 DWR Creation helpful tips and comments

Paid by - Prepaid is filling automatically only when you are working by Client Dossier. From

Dossier you select the exact services you are working under. This event subtype is not available

for manual enter.

Paid by – Inst Days can be used only in case when part of the Services by the Contract has

been moved to additional hours. Since quantity of hours for the task is being confirmed by the

client in the CRM case, you have to specify Case # - this is mandatory.

Paid by – Maint Hours in only for the works being performed by Support Hours, included in

the Support Contract (in comparison with previous type). Since quantity of hours for the task is

being confirmed by the client in the CRM case, you have to specify Case # - this is mandatory.

Paid by – To Be Charged is only for the works which has to be charged after by Commercial

Department team. CRM Case # and exact Services are mandatory. If you have any questions

about correct items for your works, please contact Commercial Department Coordinator – they

work with Service items on a regular basis and have a great experience.

Support (Day Shift, Night Shift, 5 Days) can be filled only by employees, working on

Support Services Center permanently or have Shifts assigned and agreed with Support Services

Manager.

In this case Department, Revenue Type and Revenue center will be filled automatically in the

table part of DWR. You don’t have to change these fields.

You must fill the Shift correctly. Night shift creation is more convenient with use of Create Night

Shift button on the function panel – it will create 2 DWR automatically (before and after the

midnight).

Support – Extra 5 Days. Only for employees had been assigned to Suppot by Operational

Director in addition to regular shift / full time supporters.

Support – GM Approvall. Only for employees has been assigned by Operational Director or

Support Services manager with General Manager approval for the support of exact client /

case.

Support – Hardware Repair. To be filled by Regional Offices employees, who are involved

with hardware repair by the Support Contracts (not for the Charge or Included Hours) in

amount, not exceeding the confirmed quote.

If you are supporting the client who called you with a question (you are in office but

don’t have Support shift assigned), and you cannot forward this client to Support Services

Center by some reasons – this is Other work.

Shadow on the installation. The working time you are taking from the Dossier you have to

fill accordingly by exact Services you are performing. All other time has to be filled as Trainee

(Location – Out Of Office).

Preparation of Presentation for the Sales Team - Sales Team Support

Presentation preparation / webinar / documentation / training prepration – Product

Development – for according Department.

Working for Support Hours Out Of Office - Chargable Days – Mnt Hours, Revenue type =

Support.

Working for Installation Remaining Days/ hours - Chargable Days – Inst Hours, Revenue

type = Installation

Days spent on the installation, which has been “presented” to the client free of

charge with General or Commercial Director approval. Despite the fact that client will

not pay for it, these days have to be added to the Client dossier (separate or existing one) and

then filled in DWR as usual Services by the contract.

Days spent on the installation due to some internal problems on our side and they will

not be paid by the client. This is event “Overtime Installation”.

Early Departure from the Office at 15:00 when travelling to Winter or Summer

corporate event – Other->Travel Time from 15:00 until end of your working time.

Time spent on the company Corporate Events (in full working days) – Company

Holidays.

Note: In Big Brother these days have to be filled as “Business Trip” – like any long-term (more

than 1 day) work not related to the installation (sales trip, exhibition etc).

Strategy Meeting participation – Product Development

Ukrainian office employee of Micros 3700 department, who are doing the

installation of 9700 in Azerbaijan: don’t touch the fields in DWR Header! There have to

remain Kiev, Revenue center and Department = Micros 3700. This is about you personally.

In the table part you will fill the Services from dossier and there will be filled automatically

office = Baku and Dept & Revenue center = 9700. This is about those for whom you are doing

the work.

14.11 Troubleshooting: service from dossier is not shown in DWR

1. Check the Dossier status – it has to be NOT Draft or Cancelled or Replaced.

2. Have you selected a correct dossier? It happens that there is more than one contract for one property.

3. It might be that somebody other or even you already taken this Service from the dossier (may be – not physically but by filling DWR document for it). Typical Example: you forgot to specify correct planned time in previous day.

4. What is the date of Dossier document? If you doing the works (or filling DWR for the date) before dossier creation date, the Services from this dossier cannot be selected. Typical example: you started to work on the installation by the main contract. Later it was replaced with Additional Agreement with newer date. If it is impossible to change Dossier Date on earlier one (it cannot be earlier than contract / additional agreement

date), then create DWR on any later date and then change to the correct date.

14.12 Working with internal project list

In case when planned and actual time has to be calculated for internal needs (mostly

Development), Office Work day types can be linked to exact internal projects.

Dictionary of Internal Projects is available under “Internal Projets” button in right part of DWR

tab on function panel).

Internal projects has to be created and edited by Department Heads / Product Managers.

14.12.1 Creation of Internal Project 1. Go to your department folder.

2. Press Insert or 3. Fill the form, example:

4. On the “Developers” tab specify the list of employees, who can work under this project.

Other employees will not have access to select this project in their DWR’s.

14.13 Helpful Reports

14.13.1 Employee Time Report

You can see the working time by categories – how and for what the employees had spent their

time.

This report has many pre-configured settings for various situations. Including, for example,

settings for checking DWR’s of your employees before closing the month.

14.13.2 Services by Dossier Analyze of works for the exact dossier – sold and completed.

14.13.3 Labor Utilization

This report shows KPI of efficiency usage of working resources (employees)

Selection is being done by departments, selected for report generation

Selection is being done by all employees, except specially selected to exclude from the report

Report is being generated according the monthly working timetable, so calendar time is always

being filled for whole month – please consider this when analyzing results for part of a month.

Employees, working for a Company less than 4 month, are not taken into consideration in KPI

calculation by default.

Also in the report by default are not taken into consideration any DWR’s not confirmed by all

required Managers (even only 1 manager did not confirmed DWR – this will not calculated there

by default).

Report short form:

In the full version of the report you can find Groups of events Installation, Support, Other,

Holidays detailed by separate event types (see table 13.3). There is no picture of Full report

here, it is too big to fit into the document.

Calculation basis:

Calendar Time (detailed only) = Working days by working timetable Available Time Gross = Calendar Time – (NonPaidHolidays + Lieu + SalesRep) +

Chargable works on Weekends Available Time Net (old. Work Time) = Available Time Gross – (Vacation +

CorporateHoliday) DWRTime = Overall DWR time except following: (NonPaidHolidays + Lieu + SalesRep) Total % = (DWRTime*100)/ Available Time Gross Data Entry Quality = (number of working days having DWR's * 100)/ total number of

working days in month Installation = DWR Time with Events of Installation group Support = DWR Time with Events of Support group Support Queue = DWR time on the support Shifts (always counts all employees

independently of report settings) to compare with a quote Other = DWR time with events of Other group, excluding Salesrep Days Off (old Holidays) = Vacation + CorporateHolidays + Sick (Events from “days off”

group with flag “ControlInLaborUtilizationReport”) Work on Holidays (detailed only) = Chargable works during the weekends Excluded (detailed only) = (NonPaidHolidays + Lieu + SalesRep) Utilization Gross % (old I+S) = (Installation + Support)*100/ Available Time Gross Utilization Net % (old I+S) = (Installation + Support)*100/ Available Time Net

14.13.4 Work Time Control By default is being taken by your Department or Office.

By technical reasons now it is not possible to include more than 1 office in the report at the

same time.

At the same time, you can run it by multiple depatrtments.

1 – Support shift

2 – No DWRS on these days

3 – Probably end of installation with Live Support

4 – Reason to check

5 – Empty DWRs (DWR does not have a table part).

To perform the check you can find employee’s DWR from DWR list, or click twice on the cell,

select Drill down – DWR – then click twice again to open DWR.

14.14 DWR confirming by the Managers

Department or Regional office manager has to use Sonata function “Approve DWRs by

Supervisors”, which will show list of all (or only non-approved by him) employee DWR’s.

Each event should be confirmed at least by first-level manager of the Employee. If this event is

subject to the cross-charge, “buying” department/office manager has to approve it as well.

Whenever some of approvals are missed, DWR’s are not taking into consideration nor in the

Labor Utilization report, nor when calculating the cross-charges.

Manager has to check and confirm both cross-charges for his employees and employees DWR’s.

Finally all DWRs should have all approvals needed (before end of 4th working day of the next

month).

14.15 Mandatory checks before closing the month

This checklist has been created based on the typical user mistakes (including mistakes with

ignoring the system warnings) for last 6 month.

№ Check Employee Manager

1 No one DWRs with exclamation (!) sign remains in the list. √ √

2 Check DWRs with planned time >8 (or >11.5 for Day/Night shift). √ √

3 DWRs exist for the all working days (except off-days for shift employees) – by Missing DWRs Weekly or Work Time Control reports.

√ √

4 Number of support hours does not exceed the monthly quote (or you have heavy reasons to exceed). Report “Employee Time Report” (with settings “Who had worked on the support” or “Who had worked on the support (very short)»).

√

5 No DWRs with Support Shift = GM Approval. √ √

6 Ensure that all DWR’s with Support Shift = Extra 5 days was filled with approval of Support Services Manager.

For 5 and 6 checks you can use “Employee Time Report” (take settings “Control Support Extra 5 Days GM Approval”).

√ √

7 Ensure that for all the events with Paid by = Mnt Hours, Planned time is not exceed the time agreed with the client (in CRM). This can be done in “Approval DWR by Supervisors” or in the report “Employee Time Report” (take the settings “Events requires manual control”).

√ √

8 Ensure that all support employees set correct time and shift type in their DWR’s.

5 days, Extra 5 Days – 8-hours day work.

Day Shift и Night Shift – planned time = 11,5 hours (not 12, not 12,5, not 11,30)

√ √

Night shift has to be created as 2 DWR documents for 2 days.

Red Support is the 5-days shift, not 12-hours per Day Shift.

9 Make report for Lieu days: “Employee Time report” (setting: events, requires manager approval) and compare it with BB. Ensure that all lieu days were approved by department manager / director.

√

10 Make report for work events, payments/endurance of which is being controlled manually: “Employee Time report”, setting: «Events, requires manual control».

√

11 Make report by work events Outstandings / Overtime installation and ensure that all your projects are under control (Setting: events – Outstandings).

√

12 Ensure that you don’t have “Disagreed” flags by report “X-Charges Disagree” or in DWR approval screen.

√ √

13 Check that all DWR’s of your employees are approved (report “Not Approved DWRs”).

√

14 Make Cross-charges report by your Department/Office. √

15 Make Labor Utilization report by your Department/Office. √